ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:I would like to say one thing, I offered to send the remainder of the product back because it made me sick and the customer service representative advised me to continue to take the remainder to allow it to get into my systemI will gladly send the remainder of the product back
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID ***To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer
signed up for their free trial on 05/06/Attached is ascreenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date. The customer was billed for their firstmonthly supply on 05/24/2015, in the amount of $($plus $shipping and handling) On 05/26/2015, the customer contacted ProbioSlim Customer Service Center and canceled the accountTo date, no returns have been received by our Returns Department. On 05/26/15, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customerWe apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

RE: ID *** To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe
customer signed up for their free trial on 02/10/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was billed for their first monthly supply on 02/28/2016, in the amount of $($plus $shipping and handling plus $tax) and their second monthly supply on 03/29/2016, in the amount of $($plus $shipping and handling plus $tax)To date, the customer has not contacted ProbioSlim Customer Service Center to cancel the account or obtain return instructionsNo returns have been received by our Returns DepartmentOn 04/19/2016, we canceled the account issued the refund for the disputed amount of $80.23, as a good faith gesture to our customerWe apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, ProbioSlim, LLC

RE: ID *** To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe
customer signed up for their free trial on 12/15/The customer was billed for their first monthly supply on 01/08/2016, in the amount of $($plus $shipping and handling)On 01/08/2016, the customer contacted ProbioSlim Customer Service Center, postponed shipments and lowered the price of future shipmentsOn 01/25/2016, the customer contacted ProbioSlim Customer Service Center to cancel the orderTo date, no returns have been received by our Returns Department. On 02/08/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, ProbioSlim, LLC

RE: ID ***To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response tothe above-referenced complaint, we are unable to issue a monetary refund due toa chargeback on this orderWe apologize for any inconvenience this experiencehas caused the
customer.The customer signed up for the ProbioSlim free trial program on 03/30/Attachedis a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date The customer was then billed for monthlybottle on 04/17/in the amount of $($plus $shipping and handling). On 04/20/2015, this customer contacted ProbioSlim Customer service center and canceled the account. On 05/15/2015, achargeback was filed with the customer’s financial institution This is currently going through the chargeback process with the customer’s financial institution and we are no longer able to issue a monetary refundWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contactus with any future inquiriesRegards,ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 06/21/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 07/09/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 07/15/2015, the customer contacted ProbioSlim Customer Service Center and canceled the account. To date, no returns have been received by our Returns Department.  On 07/16/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $149.96. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 12/09/2015.  Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.   The customer was billed for their first monthly supply on 12/27/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and for their second monthly supply on 01/26/2016, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 02/09/2016 and 02/10/2016, the customer attempted to contact the ProbioSlim customer service center however did not select either 1 or 3, as the menu options specify. Both menu options would connect the customer to ProbioSlim customer service center. To date, no returns have been received by our Returns Department. On 02/17/2016, we cancelled the order and processed a refund in the amount of $149.96, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response tothe above-referenced complaint, we are unable to issue a monetary refund due toa chargeback on this order. We apologize for any inconvenience this experience has caused the...

customer.The customer signed up for the ProbioSlim free trial program on 04/25/2015. Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for monthly bottle on 05/13/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping andhandling).   On 06/09/2015, a chargeback was filed with the customer’s financial institution and the account was canceled. This iscurrently going through the chargeback process with the customer’s financial institution and we are no longer able to issue a monetary refund. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/25/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date.  The customer was then billed for their firstmonthly product on 07/13/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 07/20/2015, the customer contacted the ProbioSlim customer service center to cancel their account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 07/26/2015, we issued a refund in the disputed amount of $74.98 as a good faith gesture to ourcustomer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,ProbioSlim, LLC

ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer signed up for their free trial on...

04/21/2015. The customer wasbilled for their first monthly supply on 05/09/2015, in the amount of $74.98($69.99 plus $4.99 shipping and handling).   On 05/22/2015, the customer contactedProbioSlim Customer Service Center to cancel the account and obtain returninstructions. At that time, a “Return Instructions” email was sent to the customer and included the RMA number of: [redacted]. To date, no returns have been received by our ReturnsDepartment. On 05/28/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires.

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 01/30/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was billed for their first monthly supply on 02/17/2016, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 02/20/2016, the customer contacted ProbioSlim Customer Service Center to cancel the account and obtained return instructions. To date, the trial has been received by our Returns Department but not the monthly supply.  On 04/18/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
The company refunded my money thanks Revdex.com of [redacted]
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 05/11/2015. Attached is ascreenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date.  The customer was billed for their firstmonthly supply on 05/29/2015, in the amount of $74.98 ($69.99 plus $4.99shipping and handling).  On 05/29/2015, the customer contacted ProbioSlim Customer Service Center and canceled the account. To date, no returns have been received by our ReturnsDepartment.  On 05/29/15, we issued the refund for the disputed amount of $74.98, as a good faith gesture toour customer. We apologize for any inconvenience this process has causedthe customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $149.96. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 04/19/2015. The customer wasbilled for their first monthly supply on 05/07/2015, in the amount of $74.98($69.99 plus $4.99 shipping and handling), for their second monthly supply on 06/06/2015,in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and for theirthird monthly supply on 07/06/2015, in the amount of $74.98 ($69.99 plus $4.99shipping and handling). On 07/07/2015, the customer contacted the ProbioSlimcustomer service center to cancel the account and obtained return instructions.To date, no returns have been received by our Returns Department. On 07/08/2015, we have issued therefund for the disputed amount of $149.96, as a good faith gesture to ourcustomer. We apologize for any inconvenience this process has causedthe customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 06/04/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their monthly supply on 06/22/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). This customer contacted ProbioSlim customer service center on 06/22/2015 to cancel the account. On 06/23/2015, this customer contacted ProbioSlim customer service center and accepted a 60% refund of $41.99 to keep the shipment.  To date, no return has been received by our Returns Department.   On 06/29/2015, we issued an additional refundof $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $81.02. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 05/07/2017. The customer was then billed for their first monthly product on 05/25/2017 in the amount of $81.02 ($69.99 plus $4.99 shipping and handling plus $6.04 tax).  On 05/25/2017, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions.  On 06/13/2017, we issued a refund in the amount of $81.02, as a good faith gesture. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $94.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their trial on 02/23/2017. Attached is a screenshot of the terms when signing up for the trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their monthly supply on 03/13/2017, in the amount of $94.98. This customer contacted ProbioSlim customer service center on 03/13/2017 to cancel the account and obtain return instructions. On 03/14/2017, a partial refund of $53.99 was issued. On 03/15/17, the remaining refund in the amount of $40.99 was issued, as a good faith gesture. To date, no return has been received by our Returns Department.    We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]