ProbioSlim, LLC

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 08/03/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their monthly supply on 08/21/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). This customer contacted ProbioSlim customer service center on 08/22/2015, to cancel the account and accepted a 60% refund of $41.99.  To date, no returns have been received by our Returns Department.   On 08/24/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $44.98. Refunds usually
take between 1-7 days to process through the customer’s bank or...

credit card
issuer. The customer signed up for their free trial on 07/18/2015. The terms are on our
website, when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial
shipment along with the next ship date.  The
customer was then billed for their first monthly product on 09/01/2015  in the amount of $44.98 ($39.99 plus $4.99
shipping and handling) and on 10/02/2015  in the amount of $44.98 ($39.99 plus $4.99
shipping and handling).  On 10/08/2015,
the customer contacted the ProbioSlim customer service center to cancel
their account and obtained return instructions. To date, no returns have been
received by our Returns Department.  On 10/08/2015,
we issued a refund in the disputed amount
of $44.98 as a good faith
gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] See Other Complaint: [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response tothe above-referenced complaint, we have issued a refund in the amount of$79.98. We are unable to refund more than what was billed. We apologize...

for anyinconvenience this experience has caused the customer.The customer signed up for the ProbioSlim free trial program on 05/01/2015.Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer contacted the ProbioSlim customer service center on 05/15/2015, accepted an additional free trial, the price of future shipments to be reduced and postponed shipments. The customer was then shipped a monthly supply on 07/01/2015 in the amount of $39.99 and the second monthly supply on 07/31/2015 in the amount of $39.99.  To date, this customer has not contacted the ProbioSlim customer service center to cancel the account and no returns have been received at our returns department.  On 08/06/2015, we canceled the account and issued the refund for the disputed amount of $79.98, as a good faith gesture toour customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or...

credit card
issuer. The customer signed up for their free trial on 09/22/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed for their first
monthly product on 10/10/2015 in the amount of $74.98 ($69.99 plus $4.99
shipping and handling). On 10/10/2015, the customer contacted the ProbioSlim customer
service center to cancel their account and accepted a 60% credit of $41.99 to
keep the shipment. To date, no returns have been received by our Returns
Department.  On 10/21/2015, we issued the remaining refund in the amount of
$32.99, for a total refund in the disputed amount of $74.98 as a good faith gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE:
ID [redacted]
To Whom
It May Concern,
ProbioSlim
takes allegations of fraud and non-compliance very seriously. In response to
the above-referenced complaint, we have issued a refund in the amount of $44.98.
We are unable to refund more than what was billed. We apologize for...

any
inconvenience this experience has caused the customer.
The
customer signed up for the ProbioSlim free trial program on 05/21/2015. The customer contacted the ProbioSlim customer
service center on 05/29/2015, accepted an additional free trial, the price of
future shipments to be reduced and shipments postponed. The customer was then
shipped a monthly supply on 08/27/2015 in the amount of $44.98 ($39.99 plus
$4.99 shipping and handling). On 09/10/2015, we received a return at our
returns department and the order was cancelled. 
Since the return process was not followed, a refund was not processed. On 10/06/2015, a refund was issued in the
disputed amount of $44.98.
We apologize for any inconvenience the customer may
have suffered. We trust that our actions satisfy both the consumer and the
Revdex.com and consider the issue closed. Please do not hesitate to contact
us with any future inquiries.
Regards,
ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 05/21/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their monthly supply on 06/08/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). This customer contacted ProbioSlim customer servicecenter on 06/08/2015 to cancel the account and accepted a 60% refund of $41.99 and return instructions were provided.  To date, no returns have been received by our Returns Department.   On 06/10/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and\ the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .  yes agree . u did send & I received payment. then ur shipping dept sent out ANOTHER SHIPMENT  AFTER ACCT WAS CLOSED. I feel I'm owed another $39.99 as far as customer service is I sent Revdex.com proof we spoke so please take care of problem @ ur end & I'll take care of it @ mine.    Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $240.00. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 03/04/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly
supply on 03/22/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and
handling), for their second monthly supply on 04/21/2015, in the amount of $74.98
($69.99 plus $4.99 shipping and handling), for their third monthly supply on 05/21/2015,
in the amount of $74.98 ($69.99 plus $4.99 shipping and handling),  for their fourth monthly supply on 06/20/2015,
in the amount of $74.98 ($69.99 plus $4.99 shipping and handling), for their fifth
monthly supply on 07/20/2015, in the amount of $74.98 ($69.99 plus $4.99
shipping and handling), for their sixth monthly supply on 08/19/2015, in the
amount of $74.98 ($69.99 plus $4.99 shipping and handling), for their seventh monthly
supply on 09/18/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and
handling) and for their eighth monthly supply on 10/18/2015, in the amount of
$74.98 ($69.99 plus $4.99 shipping and handling). This customer contacted
ProbioSlim customer service center on 10/23/2015, to cancel the account.  During the week of 10/23/2015, ProbioSlim
offered a discount of $39.99 on future shipments. We have applied that $30.00
discount on all previous shipments and issued a refund of $240.00, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

RE: ID [redacted]
To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $80.23. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 08/30/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 09/17/2016, in the amount of $80.23 ($69.99 plus $4.99 shipping and handling plus $5.25 tax).  On 09/19/2016, the customer contacted ProbioSlim Customer Service Department, canceled the order and a refund of $80.23 was processed.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
I will gladly return the unopened package with unopened bottle of ProBioSlim, as soon as company provides me with a prepaid return label. Further, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  
I apologize for any confusion about this matter.  It seems the idea was that I did not return the product, but the fact is I received 2 RMAs which stated they were for ProbioSlim, but one was for ProbioSlim and the other was for ProbioImmune, both of which I return via return receipt mail.  Then I received one refund not two.  I can provide verification that I was charged for three items, and returned three items, but only received two refunds. Let me know if additional information is required.  Thank you for my refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, we are still unable to locate an order withthe information provided.    Please contact your bank for further information regarding the descriptor of the charges because they may be coming from a different company.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we originally processed a refund for the disputed amount of $69.99, as mentioned in the complaint.  On 06/08/2016, we processed an additional refund in the amount of $4.99, bringing the total amount refunded to $74.98.  Refunds usually take between 1-7 days to process through the customer’s bank or credit card issuer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit card...

issuer.The customer signed up for the ProbioSlim free trial program on 04/02/2015.  Attached is a screenshot of the terms and conditions when placing an order for a free trial.  Also, the terms and conditions and next shipdate are listed on the invoice of the initial shipment. The customer was then billed for their first monthly supply on 04/20/2015, in the amount $74.98 ($69.99 plus $4.99 shipping and handling). The customer contacted theProbioSlim customer service center on 04/24/2015 to cancel the account.  On 06/05/2015, a refund was processed in the amount of $69.99. On 06/10/2015, ProbioSlim issued an additional refund in the amount of $4.99 for total refund of $74.98.We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the entire disputed amount of $39.99 on 07/08/2016. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 07/08/2015.  The customer was billed for their firstmonthly supply on 07/26/2015, in the amount of $74.98 ($69.99 plus $4.99shipping and handling).  On 07/30/2015, the account was canceled.  On08/11/2015, we issued the refund for the disputed amount of $74.98.   We apologize for any inconvenience this process has causedthe customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC