ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In responseto the rebuttal, we have issued a refund in the amount of $74.98 on 07/16/2015,as a good faith gesture. We are unable to refund more than what we have billed.Refunds usually take between 1-7 days to process through the credit cardissuer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,I cancelled the order before March 17 but was still sent shipments and was charged and why don't I get the shipping refunds also they shipped it after I cancelled!!
[redacted]

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $39.99. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 04/23/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  This customer contacted ProbioSlim customer service center on 05/02/2016, an additional free trial was shipped and the trial period was extended. On 05/07/2016, the customer contacted ProbioSlim customer service center and the trial period was extended further to July 1, 2016. The customer was then billed for their monthly supply on 07/08/2016, in the amount of $39.99. This customer contacted ProbioSlim customer service center on 07/08/2016 to cancel the account. To date, no return has been received by our Returns Department.   On 07/08/2016, we issued a refund in the amount of $39.99, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for the Peak Life free trial offer on 03/17/2016. The customer was then billed for their first monthly product on 04/04/2016 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 04/04/2016, the customer has contacted the Peak Life customer service center to cancel their account and obtained return instructions.  To date, no returns have been received by our Returns Department.  On 04/04/2016, we issued a refund in the amount of $69.99 and on 04/18/2016, we issued an additional refund in the amount of $4.99 bringing the total amount refunded of $74.98, as a good faith gesture to our customer.  The shelf life of our products are 2 years from when they're shipped. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

when I called to cancel the account I asked for information to return the product they claimed was enroute to me, I had not received it.  their customer service representative said they do not accept returns.  I indicated then I would refuse the product as I did not order it - I never received an email claiming it was being shipped.  They are deceptive and left me no recourse but to refuse the product.  They have still not resolved that with my bank.
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 04/15/2015. Attached is ascreenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date.  The customer was billed for their firstmonthly supply on 05/03/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and the second monthly supply on 06/02/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 06/04/2015, the customer contacted ProbioSlim Customer Service Center, canceled the account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 06/04/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 07/04/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their firstmonthly supply on 08/04/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 08/07/2015, the customer contactedProbioSlim Customer Service Center to cancel the account. To date, no returns have been received by our Returns Department.  On 08/11/2015, weissued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 04/27/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. On 05/15/2016, the customer was billed for their first monthly supply in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 05/20/2016, the customer contacted ProbioSlim Customer Service Center to cancel the account and obtained return instructions. To date, the trial has been received by our Returns Department but not the monthly supply.  On 05/22/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My bank gives the reference on the statement as Probioslimm LLc with the toll free number that is thiers.We have used this number to responed originally. If they do not have a record of this transaction,how can they STEAL my money from my bank account?
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously.   In response to the above-referenced complaint, we have issued a refund in the disputed amount of $241.74. Refunds usually take between 1-7 days to process through the...

customer’s bank or credit card issuer. The customer signed up for three free trials. Two were ordered on 06/20/2016 and one was ordered on 07/01/2016.  The customer was then billed for their first monthly products on all three orders on 08/31/2016  in the amount of $80.58 ($69.99 plus $4.99 shipping and handling plus $5.60 tax), for a total amount of $241.74. On 08/31/2016, the customer contacted the ProbioSlim customer service center to cancel all three of their accounts and obtain return instructions.  On 09/01/2016, we processed a refund in the amount of $80.58. On 09/12/2016, we received all three shipments back at our Returns Department and two more additional refunds were processed in the total amount of $151.18. On 09/14/2016 an additional refund was issued in the amount of $9.98, bringing the total amount of refund to $241.74. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

Please disregard and cancel my asking you to help me with my complaint (ID number [redacted]) I have straigtened it out and I am sorry I was so hasty to get upset about my problems withProbiioSlim,LLC.

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously.   In response to the above-referenced complaint, we have issued a refund in the disputed amount of $45.99. Refunds usually take between 1-7 days to process through the...

customer’s bank or credit card issuer. According to our records, on 09/12/2016, the customer placed an order over the phone for a monthly supply trial of ProbioSlim through our customer care center. Per the recorded phone conversation, the customer was read the terms and conditions of the trial, was informed of the recurring conditions, in 34 days, the bottle will be discounted at $39.99 plus shipping and handling plus applicable tax and to call us back and cancel if she no longer and we have verbal confirmation that the customer agreed. A confirmation email of the order was sent to the email address provided. On 10/16/2016, the customer was shipped a monthly supply for $45.99 ($39.99 plus $2.99 shipping and handling plus $3.01 tax). On 10/17/2016, the customer contacted the ProbioSlim customer service center to cancel their order and obtain return instructions.  To date, no returns have been received at our returns department. On 10/31/2016 we issued a refund in the amount of $45.99 as a good faith gesture. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also appreciate the quick response from the company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $44.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 07/02/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 08/18/2015, in the amount of $44.98 ($39.99 plus $4.99 shipping and handling).  On 08/20/2015, the customer contactedProbioSlim Customer Service Center to cancel the account. To date, no returns have been received by our ReturnsDepartment.  On 08/24/2015, we issued the refund for the disputed amount of $44.98, as a good faith gesture toour customer.   We apologize for any inconvenience this process has causedthe customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted]
To Whom It May Concern,
ProbioSlim takes allegations of fraud and non-compliance very seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $74.98. Refunds usually take
between 1-7 days to process through the credit card issuer....


The customer signed up for their free trial on 04/04/2016. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer contacted
ProbioSlim Customer Service Center on 04/14/2016, accepted an additional free
trial bottle and extended the trial period. An email was sent to the customer
notifying him of such changes and that the next ship date was scheduled for 05/14/2016.  On
05/14/2016, the customer was billed for their first monthly supply in the
amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 05/16/2016,
the customer contacted ProbioSlim Customer Service Center to cancel the account
and obtained return instructions. To date,
the trial has been received by our Returns Department but not the monthly
supply.  On 05/16/2016, we issued
the refund for the disputed amount of $74.98, as a good faith gesture to our
customer.  
We apologize for any inconvenience this process has caused
the customer. We trust that our actions satisfy both the customer and the
Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any future
inquires.
Regards,
ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 05/07/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 05/25/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 06/02/2015, the customer contacted ProbioSlim Customer Service Center and canceled the account. To date, no returns have been received by our Returns Department.  On 06/10/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC