Initial Business Response /* (1000, 5, 2015/04/06) */
When reaching out to our support team, buyer only provided us with two order numbers:
54ffbdcc38c4bfXXXXXXdae
and
***
For both orders, we asked her to wait until a certain date to see if the items
showed up and to reach back out to us if they did notBuyer only reached back out to us about order #and at this time, we compensated her for this order since she noted she could not locate itRegarding order #2, we never received an email confirming that the item didn't show up after the allotted time so we assumed this order was located
For each of the order numbers provided, we have a record that each was delivered to the buyerFor more details on the tracking of each, see the tracking numbers that the buyer provided
If the buyer requires further assistance, please have her reach out to ***@poshmark.com with the remaining order numbers, as currently we have responded to all orders she reached out to us about and have USPS tracking confirmation that each was delivered
Last I heard from Posmark on 10/23/They has received my payment to return the bad they claim is an imitationThey said I would receive a tracking number withong 3-business daysI have heard nothing from them, but received a notification from USPS that there was a delivery scheduled for 10/26, which I never receivedI want to know where my bag is, how/if they sent it, and if they took due diligence to require a signature, or insure it, or have some proof of delivery
I searched for a specific item, and found a seller claiming to be selling that specific itemIt was listed as the "Anthropologie Angel of the North Chapala Poncho." When I received the package in the mail (without notification of shipping, as promised) it was immediately clear it was not the described and pictured itemAfter some research, I learned what I received was a much lower quality Ruby Moon cardiganWhen I complained to Poshmark, they had released payment to the seller, although I had NOT accepted the item through their systemThey responded to my initial complaint with a $creditI responded with a demand for a full refund, to no availI have not heard from them since my first complaint
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser *** *** screen name *** which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma *** telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
I purchased a bundle of three items priced at $including shippingWhen I received the package from the seller, she didn’t include one of the items and said that she’d try to find itThis went on for too long, I received a message from poshmark with an apology and instructions to send the two items back to the seller and I would receive my refundThe transaction was on 8/27/18, I sent the two items back in good faith that I would get my money back which never happenedI have sent numerous emails to poshmark with NO response and the note now says case resolvedI don’t understand what happened here but I would appreciate a response and my refund
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
I purchased a pair of shoes that are defectiveI contacted poshmark repeatedly, and still no responseTheir automated email response advises that it can take up to hours for a response from customer service, yet it is almost days later and I have heard nothingI have sent about emails, and not a thing
I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
I recently purchased a pair of maternity jeans off of the Poshmark consignment websiteAfter receiving the item, I became aware that the maternity jeans had holes in the knees (from wear, not manufactured distressed jeans)I filed a complained with Poshmark and sent pictures of the holesI returned to the original seller's post for the maternity jeans, which did not show holes in the knees of the photos, and did not mention any type of distress to the jeansI requested a refund because the product was not what was advertisedPoshmark told me that it was MY fault because I didn't care enough to ask the seller more questions about the jeansThey stated that different sizes fit differently (not even part of the complaint or reason I filed for a refund)I had purchased jeans from another seller of the same brand/style with no holesI conducted a search on Poshmark website for jeans of the same brand/style and no holesI stated as much in my response to Poshmark and they have not r
I recently sold a *** *** *** wrap dress through Poshmark The item was shipped exactly as described in the posting As a relatively new dress (worn twice), it was in excellent condition A week after I shipped the dress, Poshmark "approved" a "case" that was opened by the buyerThe buyer alleged that the dress was not as advertised and Poshmark allowed her to cancel the sale Poshmark did not, at any time, contact me to discuss the buyer's complaint Furthermore, I never received the dress back from the buyer Poshmark was negligent in its quick acceptance of the buyer's return without consulting with meAs a result, I am without one of my favorite dresses and have not been paid Poshmark has not responded to repeated emails and phone messages
I was selling a *** *** *** *** XL in Black and White check print on poshmarkUser *** *** ** ** ** ** *** ** *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser *** asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in *** favorNeedless to say they lost a seller/customer in me over this, but the next step was for user *** to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the *** shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
Posh mark is neglect and jumps off board if you are dissatisfied The seller even Agee’s that it was not ok and they would accept back The company itself let the buyer get hostile feed back and treated terrible by the seller yet they never responded or intervened when requested more than once by the buyerVery disgusted and disappointed and I have spent several hundred on Poshmark priorDisgusted and saddened
***
I made an online purchase and I receive my package on ***, *** 11, ***As stated once you get your package you have three days to review your items if something is wrong with the items you need to email posh Mark within three days to let them know the issuesI emailed them that exact day I got my package *** *** to let them know one of the jackets that I have purchased had three stains on itI asked if my package to be returned but they never responded to my email until the morning of *** 15, ***Posh Mark is saying that I never filed a claimBut I did file a claim on *** 11, ***I have a email to show proof
I ordere a pair of shoes and paid for themThey were deliveredThe color of the show was completely different (not just a different shade) than what was listedI filed a complaint with poshmarkPoshmark closed the complaint and did not refund my money
Complaint: ***I am rejecting this response because: I did everything I was required to doI contacted Poshmark the day I received the item, I responded on the Poshmark email and called the only number I could find which was always a voicemailI sent Poshmark pictures the same day I received the itemThe item was advertised as Perfect condition size 27xThey are not perfect, the seams are crooked and the length is only 30"The jeans smell as if they have NEVER been cleanedI acted in good faithPoshmark has NEVER called or emailed meIf the had, I would have certainly responded and provided the information to the Revdex.comPoshmark does not protect the buyer nor the purchaseI want my money refunded
Sincerely,*** ***
I made a purchase on the site POSHMARK*** on May 9, The purchase was for a Betsey *** Ice cream wristletThe seller never described any damages to the bagThe sellers uploaded her photos of the item where the photo of the damage would not immediately be seen upon glancing at her listingI received the item by mail May 11, I opened the box and it was a huge tear going across one sideNone of the sellers photos showed damage to this extentI immediately requested a refund with the company Poshmark afterwards on May 11thThe seller responded to my complaint times in an abusive mannerI received a response from POSHMARK ..Saturday 5/stating that I cannot have a refund because the seller described the itemThis is a blatant lie and I took pictures of the sellers page and our entire conversation where the seller herself states that the bag is more damaged than her photo she uploaded and that it must have been damaged via shipping
Terrible website When I need to return something that arrived in horrible condition - not how it was described, they emailed me to say it was rejected because they requested addition photos I never saw that request and they were extremely annoying about the whole thing Several other things I ordered from them, that I just let go, also looked like crap Never order from them, they're terrible
For order *** - Navy Leggings, the user was refunded on March 31st, for the
total amount of $
For order*** - Navy White and Coral Maxi Skirt, the user was refunded on April 3rd, for the total amount of $
For this reason, we consider the case closed
Money was taken out of my bank account on two occasions (same day) and I have never used this site everI contacted Poshmark via email and phone and was did get one message back for more information so I sent what they requested and now nothing, I have tried to contact Poshmark again on several occasions and never get a responseI just want my money back that was fraudulently taken out of my bank accountOne charge for $*** and one for $***
Initial Business Response /* (1000, 5, 2015/04/06) */
When reaching out to our support team, buyer only provided us with two order numbers:
54ffbdcc38c4bfXXXXXXdae
and
***
For both orders, we asked her to wait until a certain date to see if the items
showed up and to reach back out to us if they did notBuyer only reached back out to us about order #and at this time, we compensated her for this order since she noted she could not locate itRegarding order #2, we never received an email confirming that the item didn't show up after the allotted time so we assumed this order was located
For each of the order numbers provided, we have a record that each was delivered to the buyerFor more details on the tracking of each, see the tracking numbers that the buyer provided
If the buyer requires further assistance, please have her reach out to ***@poshmark.com with the remaining order numbers, as currently we have responded to all orders she reached out to us about and have USPS tracking confirmation that each was delivered
Last I heard from Posmark on 10/23/They has received my payment to return the bad they claim is an imitationThey said I would receive a tracking number withong 3-business daysI have heard nothing from them, but received a notification from USPS that there was a delivery scheduled for 10/26, which I never receivedI want to know where my bag is, how/if they sent it, and if they took due diligence to require a signature, or insure it, or have some proof of delivery
I searched for a specific item, and found a seller claiming to be selling that specific itemIt was listed as the "Anthropologie Angel of the North Chapala Poncho." When I received the package in the mail (without notification of shipping, as promised) it was immediately clear it was not the described and pictured itemAfter some research, I learned what I received was a much lower quality Ruby Moon cardiganWhen I complained to Poshmark, they had released payment to the seller, although I had NOT accepted the item through their systemThey responded to my initial complaint with a $creditI responded with a demand for a full refund, to no availI have not heard from them since my first complaint
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser *** *** screen name *** which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma *** telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
I purchased a bundle of three items priced at $including shippingWhen I received the package from the seller, she didn’t include one of the items and said that she’d try to find itThis went on for too long, I received a message from poshmark with an apology and instructions to send the two items back to the seller and I would receive my refundThe transaction was on 8/27/18, I sent the two items back in good faith that I would get my money back which never happenedI have sent numerous emails to poshmark with NO response and the note now says case resolvedI don’t understand what happened here but I would appreciate a response and my refund
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
I purchased a pair of shoes that are defectiveI contacted poshmark repeatedly, and still no responseTheir automated email response advises that it can take up to hours for a response from customer service, yet it is almost days later and I have heard nothingI have sent about emails, and not a thing
I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
I recently purchased a pair of maternity jeans off of the Poshmark consignment websiteAfter receiving the item, I became aware that the maternity jeans had holes in the knees (from wear, not manufactured distressed jeans)I filed a complained with Poshmark and sent pictures of the holesI returned to the original seller's post for the maternity jeans, which did not show holes in the knees of the photos, and did not mention any type of distress to the jeansI requested a refund because the product was not what was advertisedPoshmark told me that it was MY fault because I didn't care enough to ask the seller more questions about the jeansThey stated that different sizes fit differently (not even part of the complaint or reason I filed for a refund)I had purchased jeans from another seller of the same brand/style with no holesI conducted a search on Poshmark website for jeans of the same brand/style and no holesI stated as much in my response to Poshmark and they have not r
Complaint: ***I am rejecting this response because: the information they are claiming untrue I would like my funds or my items backSincerely,*** ***
I recently sold a *** *** *** wrap dress through Poshmark The item was shipped exactly as described in the posting As a relatively new dress (worn twice), it was in excellent condition A week after I shipped the dress, Poshmark "approved" a "case" that was opened by the buyerThe buyer alleged that the dress was not as advertised and Poshmark allowed her to cancel the sale Poshmark did not, at any time, contact me to discuss the buyer's complaint Furthermore, I never received the dress back from the buyer Poshmark was negligent in its quick acceptance of the buyer's return without consulting with meAs a result, I am without one of my favorite dresses and have not been paid Poshmark has not responded to repeated emails and phone messages
I was selling a *** *** *** *** XL in Black and White check print on poshmarkUser *** *** ** ** ** ** *** ** *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser *** asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in *** favorNeedless to say they lost a seller/customer in me over this, but the next step was for user *** to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the *** shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
Posh mark is neglect and jumps off board if you are dissatisfied The seller even Agee’s that it was not ok and they would accept back The company itself let the buyer get hostile feed back and treated terrible by the seller yet they never responded or intervened when requested more than once by the buyerVery disgusted and disappointed and I have spent several hundred on Poshmark priorDisgusted and saddened
***
I made an online purchase and I receive my package on ***, *** 11, ***As stated once you get your package you have three days to review your items if something is wrong with the items you need to email posh Mark within three days to let them know the issuesI emailed them that exact day I got my package *** *** to let them know one of the jackets that I have purchased had three stains on itI asked if my package to be returned but they never responded to my email until the morning of *** 15, ***Posh Mark is saying that I never filed a claimBut I did file a claim on *** 11, ***I have a email to show proof
I ordere a pair of shoes and paid for themThey were deliveredThe color of the show was completely different (not just a different shade) than what was listedI filed a complaint with poshmarkPoshmark closed the complaint and did not refund my money
Complaint: ***I am rejecting this response because: I did everything I was required to doI contacted Poshmark the day I received the item, I responded on the Poshmark email and called the only number I could find which was always a voicemailI sent Poshmark pictures the same day I received the itemThe item was advertised as Perfect condition size 27xThey are not perfect, the seams are crooked and the length is only 30"The jeans smell as if they have NEVER been cleanedI acted in good faithPoshmark has NEVER called or emailed meIf the had, I would have certainly responded and provided the information to the Revdex.comPoshmark does not protect the buyer nor the purchaseI want my money refunded
Sincerely,*** ***
I made a purchase on the site POSHMARK*** on May 9, The purchase was for a Betsey *** Ice cream wristletThe seller never described any damages to the bagThe sellers uploaded her photos of the item where the photo of the damage would not immediately be seen upon glancing at her listingI received the item by mail May 11, I opened the box and it was a huge tear going across one sideNone of the sellers photos showed damage to this extentI immediately requested a refund with the company Poshmark afterwards on May 11thThe seller responded to my complaint times in an abusive mannerI received a response from POSHMARK ..Saturday 5/stating that I cannot have a refund because the seller described the itemThis is a blatant lie and I took pictures of the sellers page and our entire conversation where the seller herself states that the bag is more damaged than her photo she uploaded and that it must have been damaged via shipping
Terrible website When I need to return something that arrived in horrible condition - not how it was described, they emailed me to say it was rejected because they requested addition photos I never saw that request and they were extremely annoying about the whole thing Several other things I ordered from them, that I just let go, also looked like crap Never order from them, they're terrible
For order *** - Navy Leggings, the user was refunded on March 31st, for the
total amount of $
For order*** - Navy White and Coral Maxi Skirt, the user was refunded on April 3rd, for the total amount of $
For this reason, we consider the case closed
Money was taken out of my bank account on two occasions (same day) and I have never used this site everI contacted Poshmark via email and phone and was did get one message back for more information so I sent what they requested and now nothing, I have tried to contact Poshmark again on several occasions and never get a responseI just want my money back that was fraudulently taken out of my bank accountOne charge for $*** and one for $***