I bought an item that was delivered the item was not as described on the siteI have tried for weeks to email them with very little responsethere is literally no one who had addressed my issue there or reached out to me after numerous attempts
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
For order *** -*** *** ***, the user purchased the item through our “Buy it Now” button and not through our “Make An Offer” featureAs such the item was listed as $by the seller for the Buy It now price, which is the price the user paid for using this
feature
Additionally our team found the item was not misrepresented and as such were forced to deny the caseAs stated in our Policy, fit issues do not qualify for a returnWe strongly recommend the user ask the seller for exact measurements before purchasingAs a courtesy we have credited the user $in Posh CreditFor this reason, we consider the case closed
On July 21st and again of the 24th, I received promotional emails from Poshmark advertising that I would receive free shipping on my next order after completing registration of my accountIn order to receive the deal, I completed the account registration then put on offer on a shirt for $On the 25th, the seller accepted the offer and my card was automatically charged for $plus an additional $for shippingPostmark does not have phone line customer service, so I contacted them immediately by email to ask that the shipping charge be refunded (email chain is included as an attachment)They apologized for the “inconvenience” but refused to refund the shipping, instead offering “Posh Credits” of $to be used on a future purchaseI let them know that the credit was an unacceptable resolution and not true to the promise that led to me place the orderI was told they could not reverse the decision but to “rest assured” that I had $in Posh Credits in my account for a fu
On May I ordered a Lime Ricki small tankini top for $** plus shippingOrder***The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my ***I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/** for $***The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/** and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $*** I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
Poshmark closed my account for "protective reasons" and I have a money balance that's in the account that I no longer have access toI've sent emails over the past days to open my account with either no response or likely an automated responseI would like to transfer the balance of my money that they are holding, which is $**
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
Buy and Sell at your own risk There is absolutely NO customer service They request everything by email and it takes days before you get an answer, if any Many times they don't even address your question correctly I had sold a pair of never worn shoes to a buyer, mailed them out, buyer "opened a case" indicating shoes showed wear and sent pictures in Yes the pictures did show wear, how did it get there? were they even the same shoes? Poshmark always settles with the buyer Buyer was able to mail the shoes back Bottom line-sell at your own risk, No customer service
On Oct 21, 2017, I ordered a "flamingo iPhone case" on Poshmark.comOrder number ***The item was described times as it is for Iphone 7; however the case I received is used for iPhone 7+ onlyThe item was delivered to my house on Thursday, Oct during noon (according to Poshmark representative)I filed a complaint that the item was not as described on Saturday, Oct According to Poshmark's customer protection policy, I have days to file the complaint to receive a full refundMy refund was denied after multiple communication with the company
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
Absolutely non-ethical company Bought a dress, got dress, dress was labeled as a certain size but had clearly been shrunk Zipper was warped, and wouldn't zip Dress will never fit Complained, and after a series of back and forth, they denied my return request because technically, the dress was the same size that was advertised I explained that no, technically it wasn'tThey would not even address the broken zipper, even after asking them point blank "why are you not addressing the broken zipper." In response, they actually told me in an email (so I have it in writing) that I can go ahead and try reselling the item Enraged, I asked them if that is their typical policy, to knowingly encourage users to sell bad items so that they can continue to profit off of already high percentages of the sale No response I cannot even believe that a business can so transparently be this non-ethical DO NOT USE Poshmark There are far better clothes selling/trading sites
I purchased a pair of shoes that are defectiveI contacted poshmark repeatedly, and still no responseTheir automated email response advises that it can take up to hours for a response from customer service, yet it is almost days later and I have heard nothingI have sent about emails, and not a thing
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official *** designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted *** directly to ask for actual non model photos of the dressOf course
Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
Company in question stated a return policy as "must be disputed within hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized itemSeller everydayweplay stated publicly that item was indeed the wrong itemEven so, Poshmark did not contact me and denied the claim after everydayweplay stated this publiclyThis is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy
First of all, I'm not sure how a company with 89% negative reviews has an A+ scoreOrdered several itemsOne, a pair of jeans were not only the wrong size (I could pull them off without unzippingThere was no size tag) but they also stunk very badly of cigarette smokePoshmark, who took forever to answer my email, wanted me to take PICTURESHow do you photograph a small? How do you photograph that something is not the size stated?
I told them to pay the vendor and I would throw the pants in the garbageStay far, far awayIf you want used clothing, *** is great
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the sm of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste
I bought an item that was delivered the item was not as described on the siteI have tried for weeks to email them with very little responsethere is literally no one who had addressed my issue there or reached out to me after numerous attempts
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
For order *** -*** *** ***, the user purchased the item through our “Buy it Now” button and not through our “Make An Offer” featureAs such the item was listed as $by the seller for the Buy It now price, which is the price the user paid for using this
feature
Additionally our team found the item was not misrepresented and as such were forced to deny the caseAs stated in our Policy, fit issues do not qualify for a returnWe strongly recommend the user ask the seller for exact measurements before purchasingAs a courtesy we have credited the user $in Posh CreditFor this reason, we consider the case closed
On July 21st and again of the 24th, I received promotional emails from Poshmark advertising that I would receive free shipping on my next order after completing registration of my accountIn order to receive the deal, I completed the account registration then put on offer on a shirt for $On the 25th, the seller accepted the offer and my card was automatically charged for $plus an additional $for shippingPostmark does not have phone line customer service, so I contacted them immediately by email to ask that the shipping charge be refunded (email chain is included as an attachment)They apologized for the “inconvenience” but refused to refund the shipping, instead offering “Posh Credits” of $to be used on a future purchaseI let them know that the credit was an unacceptable resolution and not true to the promise that led to me place the orderI was told they could not reverse the decision but to “rest assured” that I had $in Posh Credits in my account for a fu
On May I ordered a Lime Ricki small tankini top for $** plus shippingOrder***The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my ***I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/** for $***The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/** and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $*** I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
Poshmark closed my account for "protective reasons" and I have a money balance that's in the account that I no longer have access toI've sent emails over the past days to open my account with either no response or likely an automated responseI would like to transfer the balance of my money that they are holding, which is $**
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
Buy and Sell at your own risk There is absolutely NO customer service They request everything by email and it takes days before you get an answer, if any Many times they don't even address your question correctly I had sold a pair of never worn shoes to a buyer, mailed them out, buyer "opened a case" indicating shoes showed wear and sent pictures in Yes the pictures did show wear, how did it get there? were they even the same shoes? Poshmark always settles with the buyer Buyer was able to mail the shoes back Bottom line-sell at your own risk, No customer service
On Oct 21, 2017, I ordered a "flamingo iPhone case" on Poshmark.comOrder number ***The item was described times as it is for Iphone 7; however the case I received is used for iPhone 7+ onlyThe item was delivered to my house on Thursday, Oct during noon (according to Poshmark representative)I filed a complaint that the item was not as described on Saturday, Oct According to Poshmark's customer protection policy, I have days to file the complaint to receive a full refundMy refund was denied after multiple communication with the company
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
Absolutely non-ethical company Bought a dress, got dress, dress was labeled as a certain size but had clearly been shrunk Zipper was warped, and wouldn't zip Dress will never fit Complained, and after a series of back and forth, they denied my return request because technically, the dress was the same size that was advertised I explained that no, technically it wasn'tThey would not even address the broken zipper, even after asking them point blank "why are you not addressing the broken zipper." In response, they actually told me in an email (so I have it in writing) that I can go ahead and try reselling the item Enraged, I asked them if that is their typical policy, to knowingly encourage users to sell bad items so that they can continue to profit off of already high percentages of the sale No response I cannot even believe that a business can so transparently be this non-ethical DO NOT USE Poshmark There are far better clothes selling/trading sites
I purchased a pair of shoes that are defectiveI contacted poshmark repeatedly, and still no responseTheir automated email response advises that it can take up to hours for a response from customer service, yet it is almost days later and I have heard nothingI have sent about emails, and not a thing
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official *** designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted *** directly to ask for actual non model photos of the dressOf course
Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
Placed an order with buyer guaranteeWhen order arrived not as described I filed a complaintAfter which I was verbally accosted by the seller
Company in question stated a return policy as "must be disputed within hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized itemSeller everydayweplay stated publicly that item was indeed the wrong itemEven so, Poshmark did not contact me and denied the claim after everydayweplay stated this publiclyThis is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy
First of all, I'm not sure how a company with 89% negative reviews has an A+ scoreOrdered several itemsOne, a pair of jeans were not only the wrong size (I could pull them off without unzippingThere was no size tag) but they also stunk very badly of cigarette smokePoshmark, who took forever to answer my email, wanted me to take PICTURESHow do you photograph a small? How do you photograph that something is not the size stated?
I told them to pay the vendor and I would throw the pants in the garbageStay far, far awayIf you want used clothing, *** is great
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the s
m of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste