I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
After jumping through many hoops, my return was declined Even though the seller told me my computer would fit in a computer bag, it doesn’t So now I have a useless computer bag The customer service was the worst ever They had the nerve to tell me I could sell it through them! Horrible
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from *** *** over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
Overall I have had a pleasant buying/selling experience on PoshmarkAs with any buying/selling app, look out for misrepresented items, etc.--not everyone online operates with the same level of integrityCheck seller feedback scores for an idea of their trustworthinessPosh support has generally been helpful in the relatively rare event of an issue arising, and the user always has recourse to Paypal protection--provided you pay with PPPosh's cut is 20%, more than some other apps, so I'll dock a star for thatThe standard shipping rate of $works in your favor for heavier items, and against you for cheap/lightweight ones, so I'll call that a washBoutique items can often be gotten cheaper elsewhere onlinesavvy shoppers will know thisBut as for gently used items, a favorite place to shop and sell
This company changed my name which I have not used in yearsI have not used the name Hemstreet sense I was & I’m nowAlso they said I have email address, but they still have not entered the right yetWhen they changed the email address to *** they never sent me a code to change my passwordI would like them to correct my email address to the one I have had for over years which is “***I will also need a code to change or make a new passwordOtherwise I will assume that they don’t want my businessI would also like a code so when I sell stuff I can collect my money..!! I’m not going to go threw this again or ask again.!!!
Terrible website When I need to return something that arrived in horrible condition - not how it was described, they emailed me to say it was rejected because they requested addition photos I never saw that request and they were extremely annoying about the whole thing Several other things I ordered from them, that I just let go, also looked like crap Never order from them, they're terrible
I have been a seller on Poshmark since December of Since May of 2017, the department which reviews return requests has allowed for incomprehensible scams and irresponsible requests to be made on sellersThis is a fact, not an opinionA claim was recently approved (order ***) regarding a malicious buyer who claims to have received an item with a holeMy photos show no hole, nor were even reviewed as comparisonI will not accept robotic responses from this company any longerIronically, in this particular situation, there was not even a non-robotic response regarding the claim in the first placeThe situation has become intolerableMight I add, I had never had a malicious claim approved prior to May of Since then, there have been over All of which have been malicious scam experiences and irresponsibly approved by customer service robotsCoincidence? NoSince the start of May, however, buyers clearly have been aware of the returns department
I purchased a bag from a Poshmark seller on May 3rdThe bag was delivered late in the day on May 10thI found it to be not in the condition described, and not in the dimensions indicated in the descriptionI did not accept the order, and instead accessed the "Problems/Inquiry" section of the app and reported this, with photographs, on the morning of May 12thI immediately received an automated reply stating that they were experiencing an unusually high volume of queries to customer support, and that they'd answer as soon as possibleI never received a case numberMy complaint went unattended, and funds were automatically released to the sellerI did what I needed to, and Poshmark did not follow through with the process on their endI have contacted them three times since, and received two messages, both lecturing in tone and ignoring all previous correspondenceThis is an unacceptable way to run a business
On 9/2/2018, I purchased crocs Cyprus V heel size shoesThe ad described the product as crocs Cyprus V heels size shoesI received a different and older croc style and MORE IMPORTANTLY I RECEIVED A PAIR OF SHOES WITH SIZES THAT DONT MATCH!! The right shoe is size and the left shoe is size So, I didn’t receive what was advertised and I received a mismatched pair of shoesI informed them of what I received, provided them with pictures and requested a refundAs of today, I have not heard back from them
Posh issued an incorrect shipping label to ship a returning item to me, value of around $Item was delivered to incorrect personPosh issued return label and the person who received the item in error is not returning the bagThe communication process between me and Posh has been going on for over a month to no resolutionAnd, they do not have a customer service line to speak to someone live, so this is all done via email
Item was sold by me through this siteThe item was returned to me by the seller in worn condition, with sweat and make up stainsI filed a complaint with poshmark several times within the time frame alloted by poshmark and got no responseI am out of the item that is now in far less than perfect condition as well as the money I sold it for as the buyer was not held responsibleI'd like the business to either refund my sale price or issue a credit for same amount
the seller decided not to sell the item*** is stating, through their automated email system bc they have no way of speaking to a live person, that they refunded me, but that is per my bank statement and per speaking to a bank employeeI have emailed them times , but they keep sending me the same generic responseAll I want is my that is owed to me and at this point is stolen from me by ***
I purchased a designer diaper bag from the websiteWhen I received it I thought the coloring was odd but I used it for a few months with my daughterI decided to sell the bag on the same websiteI disclosed the color discrepancies and provided pictures showing the color differencesI had three buyers interested in the bag and I sold it to the first oneShe reported the "item as not described" when she received itShe told the company that the stripes on the bag look more brown than blackThis was fully disclosed to her before purchasing but she must have had buyer's remorse upon receivingThe company sided with the buyer and she returned the bag to meI don't understand how the "item was not as described" and customer service will not get back to meYou can only contact their customer service via email so there isn't even a phone number that I could callI'm very disappointed with their services
This business has horrible customer service! Being a first time buyer on this website I was assured that I would be receiveing an item that was new with tags and had never been worn or tried on but when I received this item this was not trueI have reached out to customer service well over times and have not received any help or even any remorse regarding this situationDo not spend your money with this company or spend your money because they ask as if the customers are worthless once they have your moneyI have sent photographic evidence, email eveidence and offered to send the item back to no availThis has been a horrendous experience and I would not recommend anyone to use Poshmark
I made two separate orders from this company in the same day on may *** I still have not received either package I have contacted the company multiple times, they have refused to give me a refund and given me vague scripted answers they have also provided me with no means to actually verbally speak to a person on the phone! All I want is a refund for the products I purchased and never received!!!
I ordered a purse from Poshmark.com, paid for the purse with my *** cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I
I bought perfume that was advertised as *** ***After receiving the item I went to use it and it smelled like hairsprayI then went on to pick out compare this perfume I recieved to an authentic and there were major differences showing that I recieved a look at likeI then contacted customer service, sent pictures, and was offered "posh credit" it has been a terrible experience with Poshmark customer service and after a week of trying to find out when they would credit it to my account I have yet to recieve a responseAt this point I do not want credit because I do not want to deal with Poshmark againI'm asking for my money back for an illegal look a like product that was sold on their appThank you
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $*** new and my daughter was selling it for $*** We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
On 10/4/I purchased a “ Laundry By Shelli Segal Black 100% Goat leather handbag“I left for a week & my husband was getting the mail that came to the house.When I returned home on 10/12/I opened my mailI ordered thing from Poshmark that dayThe other purchase from Poshmark was a “ black patent leather bag with red lining”The 1st box I opened was the black patent leather bag with the red lining which was ok & I let Poshmark know that the order was ok & I was pleased & gave the buyer starsAfter opening my Nd order from Poshmark I immediately noticed this was not in the “ BLACK” color or in the “ LIKE NEW CONDITION “ was not NEWThere was side the other side of the bag that was ripped “I tried to contact Poshmark BUT I noticed there was no place to make the complaintI did put in star & show pictures & submitted them to Poshmark but I’ve had problems with ordered before & they never got back to meI asked the seller many many times
I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
After jumping through many hoops, my return was declined Even though the seller told me my computer would fit in a computer bag, it doesn’t So now I have a useless computer bag The customer service was the worst ever They had the nerve to tell me I could sell it through them! Horrible
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from *** *** over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
Overall I have had a pleasant buying/selling experience on PoshmarkAs with any buying/selling app, look out for misrepresented items, etc.--not everyone online operates with the same level of integrityCheck seller feedback scores for an idea of their trustworthinessPosh support has generally been helpful in the relatively rare event of an issue arising, and the user always has recourse to Paypal protection--provided you pay with PPPosh's cut is 20%, more than some other apps, so I'll dock a star for thatThe standard shipping rate of $works in your favor for heavier items, and against you for cheap/lightweight ones, so I'll call that a washBoutique items can often be gotten cheaper elsewhere onlinesavvy shoppers will know thisBut as for gently used items, a favorite place to shop and sell
This company changed my name which I have not used in yearsI have not used the name Hemstreet sense I was & I’m nowAlso they said I have email address, but they still have not entered the right yetWhen they changed the email address to *** they never sent me a code to change my passwordI would like them to correct my email address to the one I have had for over years which is “***I will also need a code to change or make a new passwordOtherwise I will assume that they don’t want my businessI would also like a code so when I sell stuff I can collect my money..!! I’m not going to go threw this again or ask again.!!!
Terrible website When I need to return something that arrived in horrible condition - not how it was described, they emailed me to say it was rejected because they requested addition photos I never saw that request and they were extremely annoying about the whole thing Several other things I ordered from them, that I just let go, also looked like crap Never order from them, they're terrible
I have been a seller on Poshmark since December of Since May of 2017, the department which reviews return requests has allowed for incomprehensible scams and irresponsible requests to be made on sellersThis is a fact, not an opinionA claim was recently approved (order ***) regarding a malicious buyer who claims to have received an item with a holeMy photos show no hole, nor were even reviewed as comparisonI will not accept robotic responses from this company any longerIronically, in this particular situation, there was not even a non-robotic response regarding the claim in the first placeThe situation has become intolerableMight I add, I had never had a malicious claim approved prior to May of Since then, there have been over All of which have been malicious scam experiences and irresponsibly approved by customer service robotsCoincidence? NoSince the start of May, however, buyers clearly have been aware of the returns department
I purchased a bag from a Poshmark seller on May 3rdThe bag was delivered late in the day on May 10thI found it to be not in the condition described, and not in the dimensions indicated in the descriptionI did not accept the order, and instead accessed the "Problems/Inquiry" section of the app and reported this, with photographs, on the morning of May 12thI immediately received an automated reply stating that they were experiencing an unusually high volume of queries to customer support, and that they'd answer as soon as possibleI never received a case numberMy complaint went unattended, and funds were automatically released to the sellerI did what I needed to, and Poshmark did not follow through with the process on their endI have contacted them three times since, and received two messages, both lecturing in tone and ignoring all previous correspondenceThis is an unacceptable way to run a business
On 9/2/2018, I purchased crocs Cyprus V heel size shoesThe ad described the product as crocs Cyprus V heels size shoesI received a different and older croc style and MORE IMPORTANTLY I RECEIVED A PAIR OF SHOES WITH SIZES THAT DONT MATCH!! The right shoe is size and the left shoe is size So, I didn’t receive what was advertised and I received a mismatched pair of shoesI informed them of what I received, provided them with pictures and requested a refundAs of today, I have not heard back from them
Posh issued an incorrect shipping label to ship a returning item to me, value of around $Item was delivered to incorrect personPosh issued return label and the person who received the item in error is not returning the bagThe communication process between me and Posh has been going on for over a month to no resolutionAnd, they do not have a customer service line to speak to someone live, so this is all done via email
Item was sold by me through this siteThe item was returned to me by the seller in worn condition, with sweat and make up stainsI filed a complaint with poshmark several times within the time frame alloted by poshmark and got no responseI am out of the item that is now in far less than perfect condition as well as the money I sold it for as the buyer was not held responsibleI'd like the business to either refund my sale price or issue a credit for same amount
the seller decided not to sell the item*** is stating, through their automated email system bc they have no way of speaking to a live person, that they refunded me, but that is per my bank statement and per speaking to a bank employeeI have emailed them times , but they keep sending me the same generic responseAll I want is my that is owed to me and at this point is stolen from me by ***
I purchased a designer diaper bag from the websiteWhen I received it I thought the coloring was odd but I used it for a few months with my daughterI decided to sell the bag on the same websiteI disclosed the color discrepancies and provided pictures showing the color differencesI had three buyers interested in the bag and I sold it to the first oneShe reported the "item as not described" when she received itShe told the company that the stripes on the bag look more brown than blackThis was fully disclosed to her before purchasing but she must have had buyer's remorse upon receivingThe company sided with the buyer and she returned the bag to meI don't understand how the "item was not as described" and customer service will not get back to meYou can only contact their customer service via email so there isn't even a phone number that I could callI'm very disappointed with their services
This business has horrible customer service! Being a first time buyer on this website I was assured that I would be receiveing an item that was new with tags and had never been worn or tried on but when I received this item this was not trueI have reached out to customer service well over times and have not received any help or even any remorse regarding this situationDo not spend your money with this company or spend your money because they ask as if the customers are worthless once they have your moneyI have sent photographic evidence, email eveidence and offered to send the item back to no availThis has been a horrendous experience and I would not recommend anyone to use Poshmark
I made two separate orders from this company in the same day on may *** I still have not received either package I have contacted the company multiple times, they have refused to give me a refund and given me vague scripted answers they have also provided me with no means to actually verbally speak to a person on the phone! All I want is a refund for the products I purchased and never received!!!
I ordered a purse from Poshmark.com, paid for the purse with my *** cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I
I bought perfume that was advertised as *** ***After receiving the item I went to use it and it smelled like hairsprayI then went on to pick out compare this perfume I recieved to an authentic and there were major differences showing that I recieved a look at likeI then contacted customer service, sent pictures, and was offered "posh credit" it has been a terrible experience with Poshmark customer service and after a week of trying to find out when they would credit it to my account I have yet to recieve a responseAt this point I do not want credit because I do not want to deal with Poshmark againI'm asking for my money back for an illegal look a like product that was sold on their appThank you
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $*** new and my daughter was selling it for $*** We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
On 10/4/I purchased a “ Laundry By Shelli Segal Black 100% Goat leather handbag“I left for a week & my husband was getting the mail that came to the house.When I returned home on 10/12/I opened my mailI ordered thing from Poshmark that dayThe other purchase from Poshmark was a “ black patent leather bag with red lining”The 1st box I opened was the black patent leather bag with the red lining which was ok & I let Poshmark know that the order was ok & I was pleased & gave the buyer starsAfter opening my Nd order from Poshmark I immediately noticed this was not in the “ BLACK” color or in the “ LIKE NEW CONDITION “ was not NEWThere was side the other side of the bag that was ripped “I tried to contact Poshmark BUT I noticed there was no place to make the complaintI did put in star & show pictures & submitted them to Poshmark but I’ve had problems with ordered before & they never got back to meI asked the seller many many times