PNC Financial Services Group, Inc.

Review: PNC Bank charged me 4 account overdraft charges on my account which was not overdrawn at the time of the overdraft fee's. The account balance was $3.67 and each overdraft fee was $36.00. Even doing simple math on the balance you can see the account was not negative at the time of the fees.

Date Description Withdrawals Balance

04/30/2015 OVERDRAFT ITEM FEE $36.00 -$140.33

04/30/2015 OVERDRAFT ITEM FEE $36.00 -$104.33

04/30/2015 OVERDRAFT ITEM FEE $36.00 -$68.33

04/30/2015 OVERDRAFT ITEM FEE $36.00 -$32.33

04/29/2015 ACH WEB-SINGLE [redacted] INST XFER $7.04 $3.67Desired Settlement: Refund of all overdraft item fees.

Business

Response:

PNC Bank, NA responded to Mr. [redacted] in writing on June 19, 2015, and considers this matter addressed.

Review: Sometime in late August I received a call from a PNC representative regarding a business account I have had with the bank since 2010. The caller informed me that my account was overdrawn. I inquired of the transactions and realized this was a trial business transaction that after I completed the process I only had a five day trial period. I instantly sent an email to cancel the transaction with an email. I thought that the process was cancelled. When I received the call from PNC bank I spoke to 3 different individuals in two days because after not being able to provide the necessary identification steps over the phone I was informed that I would need to visit one of the branches. I informed the representative that there were none near my place of employment and that by the time I got home the banks are not open so it would take me a while to dispute the charges that was not cancelled as I thought. I was not satisfied that a dispute could not be completed over the phone or online so I persisted and contacted the bank another time where I was informed that the dispute could be completed online. I immediately disputed the charge and called the number of the business that was given to me by the bank representative. The message I received when I called was that the number was unavailable or not in service. About a week and a half later I received correspondence from the bank that they need more information and a dispute form was completed and mailed back to the bank. I completed the dispute form and mailed back to the address. Shortly thereafter I received correspondence from the bank indicating that they refunded all but one of the charges and that the remaining charge was still being reviewed. There was no indication that this would not be resolved. I was also told that there would be a note placed on the account because after 10 days the bank assess a $7 per day charge for overdrawn account. There should be no reason that my account was being charged while in dispute.Desired Settlement: The $192 that I was informed that would be reported to the credit bureau should be discharged. Why would the bank find that I should pay the overdrawn charge as well as the $7 per day assessment fee when they refunded the charges, some of the time that lapsed was during their investigation, I stated that the charge was cancelled immediately and I was told that a note would be placed on my account indicating that I am disputing the charge?

Business

Response:

Please be advised Ms. [redacted] has filed the same complaint through the Office of the Comptroller of the Currency. PNC Bank, National Association ("PNC") is working with Ms. [redacted] to resolve this matter to her satisfaction and we will be responding to her through the Office of the Comptroller of the Currency. Should you have additional questions regarding this matter, please contact [redacted] through PNC's Executive Client Relations at ###-###-####, extension [redacted].

Review: on 5/15/15 I was chating with PNC customer service via there online chat tool my issue was the closest atm now was a 20-30 min drive from me. Alicia J recommended I switch my account to "select" which gives me unlimited atm transactions anywhere she informed me to avoid the fee I would have to have $5k a month in deposits or a $15 fee at the end of the month which I was fine with. then on 8/18 out of no where I get a charge of $25 on a day I had no money in account causing a $36 overdraft fee. I called someone in executive relations to get it resolved and never got a call back. then on 09/17 I got charged onther $25 fee again the day before I had money in the account resulting in a $36 fee. I chated with a rep from customer service on 09/18 to try to get resolved she told me they cant honor my offer and the fee's would stand but a manager may credit one fee in 24 hours well that came and goneDesired Settlement: I would like a refund of all fee's thus far. I would like them to go to the $15 fee I was promised going forward and change the billing date to something that wont charge me overdraft fee's

Business

Response:

10-29-15

PNC contacted the customer to resolve the complaint.

Thank you,

Julie L[redacted]

Review: once again I have a problem with the computer system and everyone I talk to wont let me speak to a direct manager my online banking reports showed me my deposits from 10/15/2015 all cleared in full I then went to deposit my mortgage check after seeing these funds were all avail at my credit union and then all my trans cleared and the next day on the 16th this computer system charged me a overdraft when clearly I had enough money to cover my bills when my online banking reads my deposits posted first and my receipt states the deposit was avail on 10/15/2015 im very unhappy with the cust service I have received with this issue and my account shows it was never in the negative and every time I request to speak to a manager or higher they refuse I have more problems with this bank in the last month then I have experienced with any company in my lifeDesired Settlement: I would like this resolved and quit trusting the computer to manage my banking I should not of got charged a overdraft

Business

Response:

PNC Bank, N.A. responded to ([redacted] ) on (10/28/15), and considers this matter addressed.

Review: I had a checking account at this PNC Bank for several years. The account had at least $1,000 in it and we had no fees for having he account. We were loyal to PNC with this account. All of a sudden I noticed service fees hitting the account. I went I to the branch to ask about it and they told me that they changed the terms of my account and it would now have fees associated with it. I then asked to close the account. The bank representative talked me into their NEW no-fee account. This new account had some new limitations whereby I had to enroll in online banking and needed to qualify under one of the following: I could not go into a branch; or I had to maintain a minimum balance of $500. While not what I originally signed up for I would be able to qualify for both of these. I went to sign up for online banking several times and the system was always experiencing a technical issue and asked me to try again later. After several weeks of not being able to sign up online I started getting a "spend paper service fee" and then a "reserve paper statement fee" on the same statement, as if one paper statement fee was not enough. I then called the bank to. Let them know of my experience. They then informed me that their online system does not work with [redacted], only the most widely used browser. I then said that as that is the browser I use I need to and would like to close my account. They said that I would have to come into the branch to close my account. I was not able to get to the bank to close my account due to working during business hours and having other commitments on the following Saturdays. I made it into the branch today to let them know that the account did not deliver as promised and would like to close my account. They then charged me ANOTHER $25 as an early account closure fee. PNC stopped me from closing the account I had open for years and they changed the terms on me by talking me into is "free" account to then charge me monthly & account closure fees.

Product_Or_Service: Banking services

Account_Number: xx-xxxx-[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like all of my monthly fees refunded, the early account closure fee refunded, the cost I had to spend for checks refunded, a written apology for wasting so much of my time, changing my account in the first place, talking me into the new account, lieing to me about the new and improved account and then for not making it right when I went to finally close the account.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on June 4, 2015, and considers this matter addressed.[redacted]

Review: Had a problem on [redacted] and issued a refund thinking it was coming out of my [redacted] balance like it was supposed to, but it didnt. The refund got issued through my PnC bank account that I had been trying to close for over a year. The account only had about $0.70 in it and after finding out the refnd was issued thru my bank account I contacted PNC. They basically assured me since my account had been listed as inactive for so long the charges wouldnt go through and I wouldnt have to worry. Well the charges did go through and I got assessed a $72 dollar fine which I paid. SHouldnt have had to, but I did. Was also told that I could come in and dispute the charges if they went through. I called and explained I wasnt in any capacity to come in...long story short I am being assessed over $200 in money and various fees. And since my account was dormant they have been aggresively persuing me to get the money. They didnt seemed bothered when they wouldnt close my account or when the items went through. They should have called or contacted me to verify the charges since my account was dormant for over a year.Desired Settlement: I want this cleared up of all charges if possible and my account closed. I would also like a refund of my $72 in fees for their deceptive and unethical and predatory business practices.

Business

Response:

Please allow me to respond to your written correspondence received October 17, 2013, addressed to the Revdex.com (Revdex.com) of Western Pennsylvania, regarding two Automatic Clearing House (“ACH”) [redacted] transactions and Overdraft Fees assessed on your PNC Bank, National Association (“PNC”) Free Checking Account ending [redacted]. I appreciate the opportunity to respond to your concerns.

A review of your PNC Bank Free Checking Account ending in [redacted] indicates that on October 1, 2013, two [redacted] charges of $82.83 and $16.57 were debited from your PNC account ending in [redacted]. These two charges caused your checking account to be overdrawn and two $36 overdraft charges were assessed. Your checking account remained overdrawn and continuous overdraft charges were assessed beginning on October 7, 2013. The total amount of continuous overdraft charges from October 7 to October 18, 2013 was $98.00.

On October 25, 2013, disputes were filed for the two [redacted] debits of $82.83 and $16.57. Our ACH Dispute Service Department reviewed your claim regarding the two [redacted] debits and determined an error occurred. On November 1, 2013, your PNC checking account ending in [redacted] was credited for the disputed ACH transactions. Also, the two $36 overdraft fees and the $98 continuous overdraft fees were credited back on October 25 and 31, 2013.

Enclosed for your records are copies of the ACH Dispute Services result letters from October 31, 2013 and a copy of your Free Checking account statement dated August 14, 2013 through October 11, 2013. The credits from October 25, October 31, and November 1, 2013 will appear on your next PNC Bank Free checking account statement.

On behalf of PNC Bank, I apologize for any inconvenience you may have experienced with this matter. I attempted to contact you by phone and letter but was unsuccessful. If you have any additional questions or concerns, please call me toll free at ###-###-####. My extension is ###-###-#### and I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time.

Review: My business was hurt at PNCBank because my account was shut down due to [redacted] by a mgr who claimed that my account was fraudulent no proof2/172015 when it all started with unbelievable

debacle with PNCBANK Bank doing business with others should never imply [redacted] I can not imagine while America is trying to move

on a positive light, we somehow have to be subject to this type of behavior

whereby, ones account can be put into suspicion due to me being [redacted].This

institution should not be punished by one person's not willing to hear nor see

truth. I seriously could not believe that this mgr of such a Bank would rather

let my business suffer for just me being a [redacted] owner. After many attempts to

try saving my business, it took almost 2

weeks for to get an answer from another Branch. Shame on you for what you have

done to my employees and their fafamilies. After this "Investigation"

which was the claim of "FRAUDULENT ACTIVITY" we now, are finally

getting somewhere. I am extremely hurt on how I was treated and quite frankly,

this was beyond redemption. I feel like

they did not care to the fact of my previous argument s at all especially the

fact that I was extremely professional even though at times I felt that I

should not have been at all.I would others like I to spread their voices as

well, for this was unbecoming of a worthy institution on partDesired Settlement: I would like an apology for my business [redacted] for the freezing our

business and the fact we had to let go a few employees due to our account being

suspended. The mgr on [redacted] should fire this

[redacted] because while your Bank was doing well, we had to fire people to

stay a float

Business

Response:

PNC responded directly to [redacted]r on May 19, 2015. PNC believes it acted appropriately and considers this matter addressed.

Review: I currently have mortgage with PNC. I have had the property for 12 years and never have been late on a payment. I recently got married to a woman with 3 children and had to move to another property so I put my Condo on the market. It didnt sell for what I owe on it due to economic factors so my realtor and I opted for a short sale with PNC. The hell I have been through with PNC I wouldnt wish on my worst enemy. they are the most unprofessinal and incompetent bank Ive ever delt with. In order to do the short sale I had to send in certain documentation which I did over and over and over again to which I kept getting harrassing letters saying they going to foreclose.I kept telling them Im doing the short sale and I have buyers interested. they ignored that and kept telling me documentation was missing which I would resend and they would claim not geeting it. This has been going on a year now all I want is for them to stop jerking me around and proceed with the short saleDesired Settlement: I just want them to stop jerking me around and proceed with the short sale

Business

Response:

PNC is in contact with the customer and providing resolution to the complaint

Consumer

Response:

Review: The second complaint about pnc bank and I will possibly be pressing charges for fraud. I have two screen print shots of my bank account on how I see it when I log in. Where it shows my balance, my pending charges, and current charges. I have two screen shots showing that my account has an available balance, all the pending transactions that should be coming out of my account, my remaining balance in a positive state, and with in the pending transactions, insufficient fund fee. There is no sign on my account that I visually see showing that my account is in need of funds. on the contrary, each picture I took a screen shot shows that my balances are more than enough to cover any charge but yet PNC manage to sneek to NSF charges. I contact customer service and they gave me their robotic response and I had it forwarded it to management and still not response after a week. Now today I go into my account, I have monies in my account and within the pending transaction and a positive balance, I have another NSF!! If I log on to my account and it tells me that my balance is 800.00 then I am to trust that my money is available to me. What ever is going on behind the scene that is not visually available to me is not my problem. If I call and it tells me I have a balance of a 100.00 and I call 1 hour late and it says 20.00 then that is telling me that PNC is picking and choosing when they want to stick transactions in to make the pymts to bounce. Either way, I had more than enough money so they little scam of fees is going to be exposed.Desired Settlement: I want both fees refunded asap and this taken as far up as I can.

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC Bank has mailed Ms. [redacted] a response letter addressing the concerns expressed in Revdex.com Case #[redacted], directly to the customer’s address of record with the bank. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Officer / Customer Relations Manager

Review: On September 12, 2014 I met with [redacted] at PNC Bank, [redacted] I was promised by her as a representative of PNC Bank with her talking by phone to her corporate PNC Bank National Association branch support that I would not be sent any mail to my home address. We then by phone verified 3 separate times with that corporate PNC Bank National Association branch support, that any and all mail would be sent to another location as specified by me. I have since received 3 pieces of mail at my home address, thereby violating my personal and financial privacy, and breaking their promise.Desired Settlement: I would like a written apology by the branch manger of PNC Bank, [redacted]. I would like a written apology from the supervisor of the person who promised [redacted] and me from the corporate PNC Bank National Association branch support. I would like any and all mail to be sent to the address that I have specified with PNC and under no circumstances to have mail sent to my home address. I want PNC to keep their promises and not lie.

Business

Response:

Review: Opened a Virtual valet account on 08-01-2014 by visiting the Fox mill branch inside [redacted] and as per the account opening info provided by the bank branch,I completed all the conditions within first 90 days like direct deposit and Bill pay with in 90 days.Now whenever I am calling the bank customer care by phone or by visiting the branch with my issues, both are not on the same page, branch tells me one reason and phone customer care tells me some other reason for not paying the bonus amount, but nobody bothers to reply back with proper justification.Latest I contacted customer service on Dec-21 and they told me that I have not full filled the condition of online bill payment within first 90 days.Although I paid my credit card bill within first 90 days from my checking account.But customer care at phone is telling that you have not used the bill pay option.But its not mentioned any where in account opening instructions that I need to pay my bill using pay option, So I used fund transfer option for my bill pay. PNC bank customer care only informed me over phone for using the fund transfer option for paying PNC credit card bill.As per branch executive, I have completed all the formalities required for getting the bonus and I am eligible for the same.Bank executive assured me to escalate the issue with bank back office. But I am not getting any response from bank, in spite of several follow ups.As the bank branch and customer care are not on the same page.Desired Settlement: I need to get the $300 bonus as promised by the bank branch at the time of opening the bank account.As I fulfilled all the conditions required like direct deposit and bill pay with in first 90 days.Please help me in getting the issue resolved.Otherwise I will forced to close all my accounts with the bank.I am not at all satisfied with bank services.

Business

Response:

PNC has responded directly to the client letting them know that the $300.00 promo credit will be credited to the account by the morning of Friday January 30, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a checking account with PNC bank and I also had a personal loan with them. I had scheduled a loan PAYOFF for 11/30/15. The money was withdrawn from checking on 11/30/15, but it did not post to the loan account until 12/3/15. Meanwhile, an additional scheduled payment was withdrawn from my checking account on 12/2/15. I had called to request the money to be returned to my checking account, as the loan was PAID OFF and I needed the money to make another payment. I was told the amount will be returned by 12/4/15. Yet, today (12/5) the money is still not in the account, or pending, or anything. I had called their customer service department and requested the refund again. I was initially told it would take 10 days for them to send me a check. After further discussion, they said they will speed it up to where I MIGHT get the money by 12/9/15 - a week from the time they took it out and 2 days later than I need the money to pay another account that I might need to pay interest on for not paying on the due date. I had requested interest or penalty to be PAID TO ME for their failure to handle this issue appropriately. I was told that is not possible, even though they admitted that had it been the reverse situation, I would have had to pay interest and/or penalty for being a week late in making a payment. So, how is that fair?Also, I have accounts with other banks: [redacted] and [redacted] and online payments between accounts usually post WITHIN 24 hours! Why does it take PNC so much longer?The idea is that they are using MY MONEY for a week and I am unable to use it to make a payment I need to make and they don't have to pay a penalty for their incompetence????I will be closing my accounts as soon as they will return my money, but I would appreciate if someone could look into the situation and help protect the consumers.Thank you for your time and consideration,[redacted]Desired Settlement: I would like them to pay a penalty for using my money for a week. And I would also like to make other consumers aware of the issues I had in dealing with PNC bank, so that they might consider using a different bank that provides better services.

Business

Response:

PNC responded to Ms. [redacted] on January 4, 2016. The issue is resolved.Melissa G[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I HAD PUT IN WITH MY CAR INSURANCE TO GET MY CAR INSURANCE TAKEN OUT OF MY ACCOUNT (ACH) $127.00 EACH MONTH.. HOWEVER AFTER A COUPLE OF MONTHS OF DOING THIS, I DECIDED THAT I WANTED TO STOP IT BECUASE IT WAS CAUSING MY ACCOUNT TO GO INTO OVERDRAWN STATUS EACH MONTH. SO I CALLED ADN GOT A NICE REP AND SHE HELPED ME TO STOP IT FROM COMING OUT AUTOMATICALLY.. SHE SENT ME AN CONFIRMATION BY EMAIL THAT IT WILL BE STOPPED. SO ON THE 5TH OF AUGUST, THE CAR ISNURNACE CAME OUT ANY WAYS. I WS WORKING IN A VERY BUSY DOCTOR OFFICE AND SO I COULDNT CALL. SO I WENT ONLINE INBEWTWEEN MY PATIENTS TO DO A LIVE CHAT WITH A REP. THAT WAS SO USELESS. THE REP DIOD NOT SEE WHERE MY ACCOUNT WAS OVERDRAWN AND CLEARLY IT WAS , BECAUSE I WAS LOOKING AT IT ONLINE. SO I ENDED THE CONVERSATION ONLINE BECAUSE IT WAS GETTING NOWHERE.. SO I CALLED IN THE NEXT DAY TO THE BANK TO LET THEM KNOW WHAT HAPPENED.. I SPOKE WITH A PERSON BY THE NAME[redacted] ###-###-#### IS HER NUMBER./. SHE WAS REALLY NICE WHEN SHE ANSWERED THE PHONE, SHE APPOLOGIZED ABOUT WHAT HAPPENED AND SHE INVESTIGATED AND SHE CALLED ME BACK THE SAME DAY TO LET ME KNOW THAT SHE WAS WORKING IN IT AND IT WILL TAKE A COUPLE OF DAYS BUT IT WOULD BE REVERSED BY MY NEXT PAY PERIOD, BECAUSE I DIDNT WANT THE MONEY TO BE TAKEN OUT OF MY CHECK.. SO I KEPT IN CONTACT WITH HER FOR SEVERAL DAYS AND SHE ASSURED ME SHE WAS WORKING ON IT.. WELL TODAY IS MY PAY PERIOD AND I HAVE BEEN CALLING THE BANK EVERYDAY 3-4 TIMES A DAY FOR THE PAST WEEK AND HALF AND MY CHECK WAS NOT TAKEN CARE OF.. THE BANK STILL TOOK THE MONEY THAT I HAD STOPPED.. I HAVE CALLED AND CALLED, I HAVE SIGNED PAPERS, AND STILL NOTHING.. TODAY WHEN I CALLED THEY SAID THAT THEY MISPLACED THE PAPERWORK.. IM FED UP AND I WILL BE FINDING ME A NEW BANK ASAP, AND I WILL NEVER REFER ANYONE TO THIS BANK.. NOT TO MENTION THAT WHEN I FIRST SIGNED UP FOR THIS BANK THAT THEY WERE SUPPOSED TO GIVE ME 100.00 FOR SWITCHING BANKS AND GETTING DIRECT DEPOSIT AND STAYING WITH THEM FOR 90 DAYS.. I HAVE NOT RECEIVED THAT EITHER.. I CALLED ABOUT THAT AND IT HAD TO BE SENT TO INVESTIGATIONS DEPARTMENT AND STILL NOTHING.. THEN THEY HAD SOMEONE TO CONTACT ME FROM SURVEY DEPARTMENT.. I TOLD HER SURVEY ON WHAT? MY PROBLEMS ARE STILL UNRESOLVED.. IM ONE VERY DISGUSTED AND UNHAPPY CUSTOMER..Desired Settlement: I HOPE TO GEET MY REFUND ASAP AND THEN I HOPE THAT PEOPLE WILL LOOK ON THIS SITE AND SEE MY COMPLAINT AND NEVER BANK WITH PNC.. TERRIBLE COMPANY !!!!

Business

Response:

Please close the complaint. We have responded directly to the customer.

Thank you

Assistant Vice President

Executive Client Relations

Review: [redacted] a consultant with PNC for [redacted] counties, came to my place of employment and dropped off phamplets regarding an Promotional offer for opening a direct deposit account with them. I reached out to [redacted] via email on July 29th to get further details regarding the special promotion of receiving a $150.00 credit for opening the (Performance Checking Offer). She responded with the following and I'm happy to provide copies of the emails. " In order to receive the $150.00 offer you must do the following:1. Have $2000.00 cycle through your account via direct deposit within 60 days. Pay one bill on line . I was given a $75.00 credit but never receieved the 2nd $75.00 credit. I emailed [redacted] on 1/8 asking about it, she responded on 1/9/14 saying that I didn't meet either of the requirments. So then I logged into my checking acct. online and did a print screen shot of the bill pay and sent it to her. After recieving it she acknowleged that she had made an error and I did meet that requirment of on line bill pay of 1 bill, but not the direct deposit amount of $2000.00. So then I went to my payroll department and had every pay stub that was deposited for the period of time [redacted] gave me and verified to her that I more than met that requirment as well. At this point she stops responding to my emails. So I put a complaint in with Corp. office (Tracy[redacted])###-###-####. I received an email from [redacted] again on 2/4/14 saying it appears the credit is pending. Then I receive a phone call from [redacted] on 2/7/14 saying that they weren't going to give me the other $75.00 credit because there was no such offer. Even after I supplied them with the emails between [redacted] and I. Thank you, [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the $75.00 credit owed to me, that they offered for opening an account with them. It was their promotional offer and they should help accountable to following through with the offer they adverstised.

Business

Response:

There is no signed release from this customer. We are responding directly to Ms.[redacted]

Review: Two weeks ago I closed a mortgage with PNC bank. I thought everything was taking care of but unfortunately it was not. I was Combining my old mortgage with [redacted] Bank and my Home equity line of credit loan with PNC bank, and combining them into one new mortgage with PNC.

10 days after the closing I can still see a balance of $94.04 on my home equity line of credit (this account supposed to be closed). After talking to the PNC I was told because I've made a withdraw before the closing. Here why I have a problem with this: (withdraw on 7/22)

- why PNC bank didn’t check the balance before the closing to make sure the dollar number was correct

- why PNC bank didn't inform me in any way NOT to use my home equity line of credit

- The process took almost 2 months

- PNC did check the payoff information 4 times with [redacted] Bank before the closing - [redacted] Bank did charge my account $25 every time the payoff amount is requested - it's $100 just because PNC wanted to make sure the payoff amount was correct

- why PNC didn't do the same with my PNC home quite line of credit to make sure the payoff amount was correct before cutting the check?

- why they let me withdraw the money from the home equity line of credit when they knew I'm in process of closing this account?

- how it's possible to have a closing when the numbers are NOT correct? I thought a big corporation as PNC would make sure everything is in order before I sing the closing papers.

This is not how you do business and I'm very unhappy with this situation. I've been a customer of PNC bank for over 16 year, but I think it's time for a change because of the practices of PNC bank.

ThanksDesired Settlement: I would like the PNC to cover the current balance of my Home equity line of credit and close the account.

Business

Response:

PNC Bank, N. A. responded to Mr. [redacted] on September 24, 2015, and considers this matter addressed. Thank you

Consumer

Response:

Review: After receiving overdraft fees in the past, I made sure the overdraft protection option on my account was disabled and online bill payments was disabled to avoid any overdraft fees in the future. When I spoke to a rep earlier this year, he informed me that everything I could do to avoid OD fees on my account has been done, and that nobody would be authorized to take money out of my account that would cause future fees. Recently, I was charged 2 more fees on my account. I spoke with a rep on the customer service line who escalated my call. The lady I spoke with said that because of the time of day that some transactions take place I could still be charged a fee and that no fees would be refunded. I never authorized ANYBODY to go neg. on my account, regardless of "time of day" that it hits my account or any other situation. She then said that if I kept better track of my finances I wouldn't have that issue. This answer I found unacceptable. I gave the bank no authority to let any payments go through to bring my account negative and it is the banks responsible glory to not let a transaction go through. I trust the bank to do as they promised so I wouldn't have to monitor my account throughout the day to make sure a payment doesn't go through at the wrong time of the day.Desired Settlement: I want the overdraft fees I was charged throughout this year to be refunded.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on December 18, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: ISSUE: Account line of credit mixupISSUE: Excessive wait time to receive a return phone callISSUE: Have not been provided refinancing options with our existing PNC accountsEarly May my husband and I met with a representative at the PNC Bank in [redacted], PA to discuss mortgage and refinancing options. ISSUE 1: During that meeting we discovered PNC may have a mixup on our accounts. We own two properties, have two mortgages and two lines of credit. Both lines of credit are on property one however, the computer screen showed one of the lines of credit on the second property. ISSUE 2: The representative provided us with the name of [redacted] and I had to make a few phone calls before [redacted] contacted me to find out details about refinancing options. [redacted] called, I provided him the information he needed to get started. Another week went by and the following week I tried contact [redacted] two days in a row with no response. Finally, I called PNC in [redacted] and was referred to [redacted], [redacted] manager. I called and emailed [redacted] with the details about the lack of service provided by [redacted] and discussed with [redacted] my refinancing goals. [redacted] has never acknowledged [redacted] lack of customer service and has showed no real concern or urgency in this matter. [redacted], arrogantly asked me what my home PNC branch is and I told him [redacted] until it closed and now I deal with the [redacted] branch. During that discussion I told [redacted] about the possible mix-up with the lines of credit and would appreciate someone looking into the matter and that I have paperwork from when the LOC's were established. [redacted] asked me to provide the documentation before he began the investigation. I talked to [redacted] on June 17 to confirm he received the paperwork and requested, again, he provide me with refinancing options. I have not received any communication from PNC and will seek legal advice if this is not resolved timely.Desired Settlement: Would appreciate a phone call/ meeting to finalize:1) any type of possible mixup that may exist on our Lines of Credit2) receive detailed information on the options to refinance3) I do not wish to deal with [redacted] or [redacted]

Business

Response:

This letter is written in response to your correspondence regarding Mr [redacted]. PNC Bank has attempted to contact Mr. [redacted] and has been unsuccessful in doing so. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Review: I was hospitalized from December to March and on Sunday I found a check that was sent to me while I was in the hospital that I never cashed. I took the check to the ATM and deposited it on Sunday night. It is now Wednesday and the money is not available. I emailed PNC about this and their response was vague and required me to call in which sounded like a waste of my time.Desired Settlement: I need the $2,800 made available to me now.

Business

Response:

Dear Ms. [redacted],

We have attempted to reach Mr. [redacted] by phone, mail and e-mail and have been unsuccessful. We have responded directly to Mr. [redacted] in writing and consider this issue resolved. If you have any additional questions, please contact me at ###-###-####.

Thank you,

Review: I opened an account at the PNC Bank on [redacted] in [redacted] February, 2014. I brought in a printed flier from the PNC website regarding a $200 bonus for new account openers and requested that promotion to be applied as I opened the account. As of today, 7 months later, I have not received the full $200 bonus. I have called and emailed many times and the issue is not being resolved. After speaking to a banker at a different PNC location, I was told that what had likely occurred was that the [redacted] location had been running their own $150 bonus at the same time, and that had been the promotion that had been put on my account, instead of the $200 bonus which I came in for.Desired Settlement: I would like for PNC to honor their advertised bonus of $200. I have only received $150, which is incorrect.

Business

Response:

Please update this case to reflect that PNC addressed and resolved the concern directly with the customer.

If you have any questions, please do not hesitate to contact me

Thank you,

[redacted]

Review: I am filing this complaint for two reasons. The first is the unprofessional and very rude customer service response to our calls, especially Mr. [redacted]. They stated they are 100 percent correct no matter what we say or think. My next concern is the bank has been charging a overdraft fee for items that has not posted to our account and they deduct everything first before making the deposit when they both are done on the same day. According to what was explained to me a bank has to credit the deposit fist before deducting anything if they came in on the same day as explained by the [redacted]. This however is not a practice PNC has chosen to follow with our banking and maybe many others. I am asking that this be documented as a negative review against this business so that it may help future customers make an informed decision before doing business with PNC. Thank you for you time with this matter.Desired Settlement: We would ultimately like the overdraft fee refunded but more so we want it documented for future customers so they will know how this company operates and does business.

Business

Response:

There is no signed authorization to release information from Mr. [redacted]. We have responded directly to Mr. [redacted] in writing as of February 10, 2014.