PNC Financial Services Group, Inc.

Review: They sent us a letter with a tear off portion to send in an early pay off of our loan. They did not mention that the pay off amount includes a $350 pre pay penalty. I guess they were hoping we would just pay what they quoted without question. We know that the date to avoid the penalty is Oct. so we will not be paying it off until then. I wonder how many people have just paid the penalty without even knowing they did so. This is unscrupulous practice and should be subject to a class action lawsuit in my opinion.Desired Settlement: Possibly a class action lawsuit to refund people who unknowingly paid the penalty.

Business

Response:

October 4, 2013

PNC Bank responded directly to the customer regarding her concern on October 4, 2013. The response was sent to the customer via U. S. Mail.

Sincerely,

Executive Client Relations

Enterprise Escalation Group

Review: PNC has charged me at least 3 erroneous overdraft fees. When I call in and explain my account was not overdrawn, they tell me that they 'reserve funds' and anything coming out over the 'reserved funds' charges you and overdraft fee. SO, for example, on 1/21/2014 the customer service rep told me I had 9.11 available to handle transactions. This is a lie as I had a 20 cash deposit made, which would have given me 29.11. A charge came out of my account for 7.99 (It was pended back from 1/17/2014) leaving me with a balance of 21.12. Now, because a charge 'pended' of 32, they charged me an overdraft fee for the [redacted] of 36. Again, when the 32 came through, they charged me another 36. Something similar had happened back in December and I was told they were working on it. I got one out of 3 erroneously charged fees back for the transactions in December, which means they stole 72. I called today to speak to a representative who told me basically it was 'too bad' and I shouldn't even bother using online banking because it will 'cause me to have overdraft fees'. I thought the ENTIRE point of having online banking was to negate these issues, but clearly PNC does not give out the proper information. During the time in December, I was lied to six different times by various people in the branch AND through their phone service. I was told they were not open when they were, I should not have been charged the fees I was, I would not be charged additional fees, that the 'manager' I spoke with was the 'highest person' I could speak with and on and on. When I told the 'manager' the scripts he was reading made him sound like an it, he got offended and handed me right off to a higher person. On this phone call, I asked to speak to someone in retail escalation and the customer service representative refused. She told me a manager was the only one to speak to about the overdraft fees. Uhm...another lie? Even when I corrected her, she absolutely insisted I was wrong...when it was exactly what happened before.Desired Settlement: I want a refund of seventy-two dollars. I do not mind paying if I make a mistake and overdraft, but the policy they have makes no sense. If they hold funds, which makes you go into the negative and then charge you again when the funds come through...that is simply fraud. Also, I would like some other form of compensation as they have caused undo stress and are essentially condoning their employees to lie, which causes me to waste more of my time- when it should never have been an issue.

Business

Response:

PNC Bank spoke to this customer and the the matter is resolved.

Executive Client Relations

Consumer

Response:

Not only was PNC dismissive of my request, they refused to work with me to close the account and stop charging me seven dollars a day.

The representative 'apologized' for the more than 15 lies I had been told-including that there was no retail escalation team (I had to find the number for the last person I spoke to). Other lies include being told the branch was closed when it was not, telling me there was no one else to speak to, and I would not be charged fees when I was. [redacted] told me they refunded the overdraft fees- they did not refund the fees that were charged erroneously.

In addition, my [redacted] charge always comes out before the 17th of the month. All of the sudden, when my account had just enough- PNC did not allow it to post until 4 days later...when they charged me an overdraft fee because they say they were "holding" money that was not there. However, had they put it through when it has for over a year...the overdraft fee would not have been charged.

The fact she said this matter is resolved is because I told her I wouldn't eat for the next two weeks and pay the money to close my account. Is another lie. All I want is to not have more money I should not owe be charged or put on my credit report. She lied- to the Revdex.com! This woman had me in tears and refused to work with me as well as sounded annoyed with me.

It is my request and mission to find people to bring a class action law suit against PNC. No other bank has treated me this way nor literally held my charges until they could force my account to go in the negative.

Due to their lies and inhumane dealings, I now either have to not pay rent...and get charged late fees or not eat (or barely eat) the next few weeks. So, no this situation is far from resolved. PNC just wants to rob people of their money and encourage their staff to lie out of their teeth.

Regards,

Business

Response:

PNC Bank issued a courtesy refund of $35.00 and Ms. [redacted] closed the account. PNC Bank considers this issue resolved.

Executive Client Relations

Review: I am currant on my mortgage. I got an insurance check for damages on my house. PNC tells me to send them check and they will payout payment if work is accepted. WHY yes I was past due a little in the past but with the help of PNC I am and will be currant with all my payment like I have been for many years!! I need pns to endorse check so I can have my house fixed. Thank You,[redacted]Desired Settlement: I need pns to endorse check so I can get work done on my house to repair damages insurance paid out.

Business

Response:

Dear Revdex.com:

This letter is confirmation that PNC Mortgage, a division of PNC Bank, National Association sent a response to the borrower regarding the referenced complaint.

Thank you for contacting PNC Mortgage.

Sincerely,

Mortgage Escalations Group

Review: I recently moved my business to PNC thinking they had numerous amount of services my business could utilize. We had reps come out and set everything up for us however with one service PNC made bank off of my company even after neglecting my concerns. They offered us a service that is like bill pay that connects to our quickbooks. The rep came to my location and set everything up and created payments for all bills so we would get some incentive they were offering for using the service. Even after our concerns of not having funds in the account they set this up. For the month of June my business ended up paying over 1200.00 in fees because of this service. We didn't know how to work it nor stop it because we didn't set this service up. We contacted the 1800 number and the Branch Manager and was told it would be fixed and refunded for all fees, we waited and then received an email from escalations group which took another month for them to investigate and still no resolution they continue to say they are investigating and running us through the ringer. We needed our money back, my company does make tons of money to be paying PNC employees with all these fees. We never received the incentive for the service but PNC collected a ton of money of the service knowing before they set it up that we didn't have that much money in our account. Someone needs to fix the refund that was promised back to us several times and deposit the incentive that we was suppose to receive for the service.

Business

Response:

September 4, 2015PNC Bank, N.A. responded to [redacted] on September 4, 2015, and considers this matter addressedThank you,[redacted]PNC Bank

Consumer

Response:

Review: I opened a checking account with PNC in August 2013. As part of their promotion at my workplace, they were offering a $200 cash incentive and $50 gift card to anyone who opened an account and completed certain requirements - direct deposit of $1000/month, 10 debit card transactions, and 5 online bill payments - within 60 days. I met all the requirements, and received $150 cash and the $50 gift card, but not the final $50 cash. I've corresponded via email with the PNC employee who visited my workplace, [redacted], multiple times since October 2013 regarding this error. She confirmed that I did meet all the requirements, and told me she submitted a request to the back office to research the matter. The last time I heard from her was December 5, 2013. Additionally, PNC was offering a $50 referral bonus at that time, and I listed a coworker, [redacted], on my application as the person who referred me. She was supposed to receive $50 after I opened my account, and she has not. I would appreciate it if someone could look into these matters. Thank you.Desired Settlement: I would like the $50 owed to me deposited to my account as soon as possible, as well as the $50 owed to my coworker deposited to her account.

Business

Response:

We have resolved this directly with Ms. [redacted]. A credit of $50.00 has been credited to her account. Additionally, we have resolved the issue of the referral credit directly with Ms. [redacted].

Review: When I filed for divorce in 2012, I applied for PNC mortgage assistance and also applied for a refinance of the mortgage in my name. I was saddled with all the considerable marital debt and needed both as I could not make ends meet on one salary. PNC sat on both my applications for month, claiming every time I called that everything was fine and would be processed shortly. In August, I received a phone call that both applications were denied ( applied in April) because of my bad credit. I was at the top of the credit rating until PNC saw an opportunity to take a property that was valued at 175000 but only owed $50000 from a single woman by dragging their process and creating a scenario of bad credit. Through their machinations, I am rated with poor credit and unable to get a loan to consolidate my debt and raise my credit rating.Desired Settlement: I would like PNC to give me a home equity line of credit at a reasonable rate for 75000 so that I can consolidate my debt and increase my credit rating, since this was a situation of their design.

Business

Response:

Dear Revdex.com:

PNC Bank has responded to Ms [redacted] in writing on Thursday September 12, 2013, we conside this issue as closed.

Sincerely,

Executive Client Relations

PNC Bank

Review: On March 18, 2014, I incurred 2 overdraft item fees totaling $72.00 from your bank for which I am requesting to be refunded. I had this problem once before after opting out and was told that it should not have happened because I had clearly opted out and if I had anymore inconsistencies with this type of matter after the federal law changed to simply call PNC BANK to have it rectified. I called and talked to two representatives and a manager who claimed that they were unable to refund the fees. I utilize my iPhone mobile banking app, PNC text messages and emails, all of which show that funds were available on this day. However, PNC representatives told me their balance shows something different that cant be seen by the system that sends daily available and account balances or via the automated banking recording or teller. I clearly remember the PNC Bank branch manager comments about opting-out and feel that the application is being misrepresented in order to hoodwink customers (even those with access to other funds or accounts) into incurring unfair and illegal fees. Alternatively, she may not have known or completely understood the limitations, in which case her misrepresentation was accidental. Either way, its extremely disappointing to me as a customer and reflects poorly on the reputation of your financial institution.I expect your institution to resolve this situation by providing a full refund of both $36 fees ($72) assessed to my checking account. I also expect you to discuss this matter with Telesales Manager [redacted] and explain to him the importance of knowing and communicating the details of specific accounts accurately and honestly.Please call me within seven business days to resolve this matter. If I do not hear from you by then, Ill report this incident to the appropriate regulatory agencies.Desired Settlement: I expect your institution to resolve this situation by providing a full refund of both $36 fees ($72) assessed to my checking account. I also expect you to discuss this matter with Telesales Manager [redacted] and explain to him the importance of knowing and communicating the details of specific accounts accurately and honestly.Please call me within seven business days to resolve this matter. If I do not hear from you by then, Ill report this incident to the appropriate regulatory agencies.

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC is in contact with the customer and providing resolution to the concerns expressed in Revdex.com Case # [redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Review: We have been charged two overdraft item fees of $36 each by PNC Bank for no reason. The first occured on 9/30/14. We had one payment clear for $150 that took us overdrawn, and we were correctly charged ONE fee. Two days later, PNC had gone back in, re-sequenced the order of the withdrawls, and showed the $150 before 2 other smaller charges. This way they could charge us another fee. Then, on 10/6/2014 we did not overdraw our account at all, yet they still charged us a fee. We called to have these charges reversed and they refused. The girl I spoke to refused to let me speak to a supervisor, refused to give me her name, and then hung up on me. We will be changing banks for sure, but do not feel they should be able to get away with actually stealing money from people. Consumers should be more protected than this.In the past 5 weeks, they have charged us 11 fees for a total of $396. We have only asked for the 2 that were blatantly unwarranted to be refunded, yet they are so greedy that they wouldn't even give us $72 of our money back. Unbelievable.Desired Settlement: We want the $72 back that PNC has no right to have taken.

Business

Response:

10-22-14-JLH- PNC Bank received the complaint from Miss [redacted]. We have evaluated the information and responded to the client directly. We do not have written authorization from Miss [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

[redacted]Executive Client Relations

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This happened a while ago, but this has still not been settled, and I believe I am still required to take action. On February 8th, 2011, I checked my PNC balance online because I had received a couple notifications that it was overdrawn. I thought this was odd, because I had not purchased anything that would have taken my balance over the limit. I checked, and it showed that PNC had withdrawn all of my funds to pay for an account that was supposedly linked to mine. I can tell you now, the account that is linked to mine is not at all, and should never have been. That account, I know for a fact, is the reason why my funds have been withdrawn. I contacted PNC the following day: February 9th, 2011, at 2:24 pm. I spoke to [redacted] about this. I was told that I was a co-signer for the other account; however, I know this to be false, as I have never signed any paper saying I was a co-signer. [redacted] told me that she did not see any paperwork showing that I was a co-signer either, and referred me to the Collections Department to get things sorted out. However, the Collections Department has failed to provide me with any documentation showing that my account was linked with this other account, and has provided little help otherwise. I am currently enlisting in the military and would very much prefer to have this charge cleared up once and for all.Desired Settlement: Since PNC withdrew $677.28 on three different checks (I can provide screenshots and check numbers for proof), I would like them to refund me with the full $677.28 (a check sent to me personally will do), would like them to close down my PNC checking/savings account (#[redacted]) completely, and remove any lingering, heinous charges against my person.

Business

Response:

Good Afternoon,

Our office received the above referenced complaint from Ms. [redacted] on June 27, 2013. I spoke to Ms. [redacted] today and resolved her complaint to her satisfaction, she had my direct contact for any further concerns or questions. Please let me know if you need anything further.

Sincerely,

Executive Client Relations Officer

Customer Care Center

Review: I have received 4 overdraft charges on my account. I carry over draft coverage and just paid off the balance in full. There was an error of charge from an account that automatically charges each month. They are crediting my account back due to their error- however, it did cause my account to overdraft (which is why I carry over draft coverage!) and do not allow charges to go through if over drawn. I called customer service today to resolve and spoke with a [redacted]- who was rather unhelpful! She not only did not resolve my issue, but put me hold for over 5 minutes- to be of no use. At one point insinuating that the information could be false. All 4 charges where charged on the 9/4/13. With the largest being first making 4 overdraft fees. Instead of 1- which I would have asked the merchant to cover due to their error! I have done business with PNC for over 10 years in many forms. I am extremely irritated by the entire mess and just want the overdraft charges refunded.Desired Settlement: I am extremely irritated by the entire mess and just want the overdraft charges refunded.

Business

Response:

PNC Bank has talked with Ms. [redacted] on September 6, 2013, and resolved her concern to her satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This merchant received and cashed a check for payment on 12/17/13. This was on the 21 day of the billing cycle. I have been notified by [redacted] that PNC has reported me 30 days late. This is in violation of Fed. Law/posting payments.Thanks, [redacted]Desired Settlement: Remove the negative info from by [redacted] and post the payment. Report this company to every reporting agency handling this breach.

Business

Response:

Please see attached response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[This is not a complicated problem. The merchant was paid and did not post the payment to my account.

Regards,

Review: My wife and I have been having an issue with PNC. We changed my individual account into a joint account around the end of October. On November 10th they pulled money from the account for 101.75 as well as a child support payment that was going to her that was around $85 for a total of $186. We were giving not notification and when it initially showed as pending we thought it was some kind of fraud. When we called PNC they said they couldn’t see the transaction until it posted. We asked at that point well if the account has been compromised what can we do they said we would have to wait until transaction posted to see for sure. In other words if account is compromised they can’t do anything until transactions start to post which sounds preposterous to begin with.

After the transaction posted we called back in and they advised that it was due to charges to her old closed account. They couldn’t give us any details and even gave conflicting information, we were told it was all from one old account and another time it was from two old accounts, one closed in 2013 and one in 2014. They would not provide us further information so not only are they charging us money but they cannot even show us what it is for.

We went to the branch where we changed it over to a joint account and the apologized for the issue, that they have no way of seeing that when they change over the account, and that they would open up a complaint case for us. A complaint case was opened, [redacted], that was assigned to Andrea T[redacted] at ###-###-####, extension ###-###-####. It took a couple weeks to reach her but once we did she advised it was due to right to offset and there was nothing they could do since it is in the disclosure statement. I brought up the issue that they did not even advise us the money would be taken out and it wasn’t done right away and she said they would work to make process better but there was nothing they could do to refund the money. I also brought up the child support issue and they advised there is nothing preventing them from pulling from that either, that only social security and disability are protected. At best this is unethical but I do not believe the right to offset includes automatically taking child support so it borders on being illegal. The account that we have is based in Maryland which usually has much better consumer protection laws than surrounding states so I believed that they need to also provide notification before taking any money from account, not that they didn’t have right to non-child support money but have to at least provide notification prior to taking it.

There have been additional issues in the past. One in particular I have a large issue with is I wrote a check on the 30th of a month. I did not see it post or even show pending until the 3rd. When it posted on the 3rd it actually posted on the 1st. I had paid some bills early on the 2nd since I got paid and check didn’t even show up against account yet. Luckily I had enough money in the account to cover anything but them posting an item that doesn’t show up on account at all until the 3rd for a back date seems highly questionable to me. PNC advised this was a standard practice and that you just have to account for check once it’s been written. I understand what they are saying but at same time if I see that something isn’t even pending on account I should be able to use that money without fear of something being back dated on account. The only reason I paid bills early on the 1st is I was getting paid on the 2nd so I knew money would be in there before anything else cleared.

I’ve had other issues with PNC as has my wife, the only reason we are with them is because they are in both of our hometowns but I’ve banked with credit unions in the past and never had these issues. It seems to me they are designing traps in order to charge people unfair fees. They then act like they are doing you a favor if they do anything about the issue and try to sell you other products while doing so no less.

I’m extremely disappointed with them. At this point I would like the $186 refunded to our account. They should have at least provided notification, especially since it wasn’t until weeks later that they took the money. Like I said above, it’s like they intentionally do stuff that will cause fees. If we didn’t have money in the account they could have easily caused in overdraft.Desired Settlement: I’m extremely disappointed with them. At this point I would like the $186 refunded to our account. They should have at least provided notification, especially since it wasn’t until weeks later that they took the money. Like I said above, it’s like they intentionally do stuff that will cause fees. If we didn’t have money in the account they could have easily caused in overdraft.

Business

Response:

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on December 21, 2015, and considers this matter addressed. Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Review: In April I filed a dispute for a charge that occurred on my PNC account. PNC immediately responded and provided me a provisional credit in the same amount of the dispute. Concurrently to PNCs investigation, I contacting the party who charged the account and we were able to come to terms and provide me a credit in the amount that was originally charged. During this time, PNC was still doing their investigation and in the back of my mind I knew within a period of less than 90 I should expect a notice from PNC that they will be withdrawing the provisional credit and when I would get that letter, like all ETF bilsl I would be sure the funds are there to cover it. Unbeknownst to me, PNC withdrew the funds without any proper counsel that they were removing the said amount and as a result the account became overdrawn and I was accessed multiple NSF fees. Upon speaking with the representatives from PNC bank on 2 separate occasions, I learned that a letter was generated on the same day the funds were released from the account stating that PNC would be withdrawing the funds. Therefore not providing me any notice that the funds would be taken from the account prior to the funds bring removed from the account.Desired Settlement: The remaining fees in $75 in total be removed from my account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on June 24, 2015, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Because of PNC red tape and incompetence an IRA transfer took 98 daysDesired Settlement: During that time no interest was earned and I expect to be compensated for the lost of interest at the rate of 2 percent APY.

Business

Response:

To Whom It May Concern,

Please find the attached response mailed to Mr. [redacted] on September 10, 2014.

Sincerely,

[redacted]Officer

Executive CLient Relations

?Mr. [redacted],

Please allow me to respond to your complaint filed on August 25, 2014, with the Revdex.com (“Revdex.com”), regarding your PNC Bank, National Association (“PNC”) IRA Account ending in [redacted] (“IRA”). I attempted to reach you by phone on August 25, 2014, to discuss your concerns further, but I was unsuccessful in reaching you.

In your complaint you state that you requested PNC to compensate you for the amount of the interest you feel you lost as a result of processing a transfer of your IRA to [redacted]. Our records indicate a request was received to transfer the funds originally on April 17, 2014, but could not be processed due to a missing signature guaranteed stamp, and the original documents were mailed back to you on April 25, 2014.

PNC received a notarized copy of the transfer request on May 2, 2014, and the account was closed with the funds sent via Cashier’s Check to what was later discovered to be an incorrect address. As the check was not returned, an indemnification form was requested to allow us to stop the check and reissue to the correct address. This form was received by PNC Bank on June 3, 2014, and due to an oversight, there was a delay in processing the form in a timely manner.

Per your request, PNC issued a check in the amount of $12,827.40 made payable to [redacted], which was mailed on July 16, 2014. The check was negotiated by [redacted] on July 18, 2014.

PNC’s APY interest rate at the time of account redemption was 0.18%, which amounts to $0.06 per day. Our records indicate the number of days between when the completed transfer forms were received on May 2, 2014 until the check was issued on July 16, 2014, was 76 days. The amount of interest that would have accrued during this time period would have been $4.56. As a courtesy, a credit in the amount of $4.56 was deposited into your PNC Checking Account ending in [redacted] on September 4, 2014.

On behalf of PNC Bank, I apologize for any inconvenience you may have experienced. Please be assured that this matter has been escalated to the appropriate levels of management for further review and training. If you have any additional questions or concerns, please contact me directly at 1-[redacted], extension ###-###-####.

Sincerely,

[redacted] Officer

Executive Client Relations PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I transfered the account because of PNC's poor rate of return which was not even competitive with other banks. Since this delay was due to their red tape, not permitting branches to service customers, and their incompotence the Interest lost was what I would of received from [redacted] which is 2 percent not 0.18%. The composation is not acceptable.

Regards,

Review: One day using PNC.com I observed a screen that said "Competitive balance transfer rates are available. Please call Customer Service 24 hours a day at ###-###-####", and made the call. I was verbally promised a 2.9% APR for 2 years on the balances I would transfer. This was a good offer and I made the transfer.About 2 months after the transfer large amounts of interest started being charged. I IMMEDIATELY contacted PNC through their online message center. I was told to call, which I did. Several calls in-fact. To the point I was told that PNC would pull the recorded phone conversation and review it.Months later I still have not received a corrected APR. The account, now delinquent and in collections, receives calls almost daily from debt collections. Unfortunately our repeated requests to speak to the escallations department. We have made repeated calls, visited the local branch for assistance, made calls, and sent correspondence.The company refuses to admit that it has made a mistake, and it expects our family to accept this incredibly inflated interest rate. In-fact the interest rate that we are now expected to pay is nearly DOUBLE the interest rate on the card we transferred from. All of that is on TOP of the balance transfer fee.We have had no choice but to stop paying on this card, because we will never re-coup any of the payments we will make while we try to get this fixed. We assumed that if we stopped paying the company would work to get this matter resolved. Unfortunately I have explained the situation to about 20 collections auto dialer workers, who listen and then still demand payment. I am getting no where, except a destroyed otherwise perfect credit rating.Desired Settlement: 1) Erase all negative reporting to our credit reports through ALL credit reporting agencies.2) Refund the balance transfer fee.3) Refund all late payment fees.4) Refund all improperly assessed interest.5) PNC must offer either a 2.9% APR for two years on the existing credit card OR Establish a fixed payment loan at 2.9% APR with a two year loan length.6) PNC must agree to consider this account paid as agreed and not any other derogatory reporting.

Business

Response:

we are in contact with the customer and providing resolution to the complaint ** 12-13-13

Consumer

Response:

Review: hello,PNC bank has charged me excessive overdraft fees,I over drew on my account April 24,2014 yet I am being charged $7.00 for 13 days,I was never contacted until May 7th about the over draft fee,I never received an email or a letter or telephone call,I had enter the PNC branch May 2,2014 and I picked up a copy of my bank account and I was not informed of over draft fee,For the last two days I received 5 calls from PNC and they threat me to make a payment and they call me from different telephone numbers,and never leave a message.I do accept that I did cause an over draft fee for one day not seven ,do to the fact ,I was never notified,by telephone,email,text message nor written letter.please help me.Desired Settlement: I want to pay the $27.00 for the over draft fee I had $29.00 in my account and I withdrew $50 from my account,I was unaware that I didn't have the $50,PNC is charging me $ 7.00 a day,I believe this excessive fee of $91.00,and this is unjust,PNC has a lawsuit against the company for excessive overdraft fees.

Business

Response:

There is no signed authorization from this customer. PNC is responding directly to the customer in writing 060314 [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I HAD A ACCOUNT WITH THIS COMPANY SINCE JAN 2015 I JOIN WITH THERE [redacted] BRANCH BUT SINCE I STARTED GONE TO THIS BRANCH THEY HAD MADE A LOT OF MISTAKES WITH MY BANK ACCOUNT THEY HAD TAKEN MONEY OUT OF MY ACCOUNT I WENT TO THE BANK ON LAST WEEK & TALKED TO MS.OR MRS.LEIIA [redacted] ABOUT MY ACCOUNT & SHE TOLD ME THAT MY MONEY WOULD BE PUT INTO MY CHECKING ACCOUNT SO ON 6/8/15 I CALLED THE CUSTOMER SERVICE & THE MONEY WAS PUT IN MY ACCOUNT SO ON6/9/15 I WENT TO THIS BANK & TRY TO WITHDRAW MY MONEY FROM THE ATM MACHINE & THE ATM CAME BACK THAT THEY HAD CLOSED MY ACCOUNT WHICH THEY OWE ME SOME MONEY BACK

Product_Or_Service: SERVICEDesired Settlement: DesiredSettlementID: Refund

REFUND ALL OF MY MONEY BACK TO ME THEN CLOSED MY ACCOUNT BECAUSE PNC BANK IS A CROOKED BANK. I WOULD LIKE TO TALKED TO WHOEVER IS IN CHARGED OF THIS BANK & THE PERSON WHO CLOSED MY ACCOUNT BE FIRED.

Business

Response:

To Whom It May Concern,PNC sent a written response to Mr. [redacted] on August 7, 2015 regarding his concerns. PNC considers this matter resolved. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, Andrea L[redacted]Executive Client RelationsPNC Bank

Review: I deposited a check for $2000, which went from pending to available on 3/14. On 3/18 there was a pending $36 overdraft fee, I called and the man on the phone says, "I see where you made the deposit and it says available, however the fee is only pending so once it's posted give us a call back and we will refund the fee". Even so, I went to the bank that day before closing and made a cash deposit as an extra step. Low and behold, when I called back they refused to give me my overdraft fee back, having the nerve to call it a courtesy. Telling me they sent me a letter on the 14th explaining they were going to put a hold on the check for 5 extra days (which I never got). Oh, did I mention I had my husband (whom the check was from) called PNC with his bank on 3 way to verify the funds on the 18th before the fee was processed, not to mention the money left his bank on the 15th, isn't that ample verification? We have 6 accounts with PNC, and I made it clear will be closing them all, they said "That's fine, you may come into a branch at your convenience". Absolutely outrageous, it's a shame and a testament to the kind institutions banks really are. I refuse to accept this kind of thievery hidden behind protocols and paperwork and policies. I have spoken to four people, not one of them helpful or even polite. Shame, Shame, Shame on you PNC bank. It's only $36 but thats a tank of gas or a box of diapers and it certainly does not belong in the pocket of PNC bankDesired Settlement: I want my $36 back. It was deceitfully taken. There was no reason why PNC should have had an issue returning my fee, especially after their employee promised me they would

Business

Response:

PNC will provide a response directly to the client.

I could not believe that my local PNC Bank that is inside a [redacted], could not help me get an affidavit notarized. I will stop banking with PNC from now on.

Review: I have an auto loan through nationwide bank & they use CLC consumer services for their collections, extensions, etc... At the end of Oct 2013, I request an extension to be placed on my loan. The rep did not put an extension in & only suspended my auto debit. When I called back a couple days later, the rep informed me the above & submitted in the extension request. They advised that the requests are sent via letter, whether approved or denied, I would get a response in 7-10 days. Received a denial letter about a week later stating there was "no resolution". I immediately called & provided the "resolution" and they submitted another request. On Nov 14th, I made my payment for the month of Oct. I was told that when I received the extension letter & mailed back, it would skip my Nov payment. By the time I got the letter, my payment was due a week later. I mailed it in, & called CLC about 4-5 days to see if it was received, they said no. They suggested that I suspend my auto debit for the Nov payment & when they receive the extension form, it will applied for Nov instead. I complied & called [redacted] & did so about 2-3 days before my payment was due. My payment was drafted anyway for the month of Nov. I call Nov 29 to give notice they took my payment & I needed it reversed, they advised they could not reverse it until they are able to see the extension form. I call back on the following Monday, they still have not received it, & the rep states that she would follow up with me & did not happen. I called Tuesday to Nationwide, they still didnt have it. Then they transferred me to CLC who stated they did receive it & has now been processed for my December payment. I ask to spk to a supervisor & kept getting sent to voicemail twice by [redacted]. Spoke twice to [redacted] & req a supervisor, he immediately transferred me to loan servicing to a regular agent.Desired Settlement: I need my payment for November to be extended, not December. I need the funds that were taken out of my account on Nov 28th to be reversed. Each time I call, I keep getting a different answer & when I request a supervisor, they seem to not get me one. They claim they "try", but no supervisor is available to take my call.

Business

Response:

PNC Bank has addressed Ms. [redacted] concerns directly with her via phone on December 19, 2013 and her concerns were resolved to her satisfaction.

Assistant Vice President

Executive Client Relations