Pier 1 Imports

would like the opportunity to extend formal response until all products are received as order was successfully placed again & company did respond same day but up to 14 days until I should receive all merchandise.

From Pier 1 Imports:We have spoken with the customer and his concern has been resolved.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports:Ms. [redacted]'s concern has been resolved and I've sent her a separate email with the details.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
What it took to achieve this resolution is another matter. It must be noted that multiple Pier 1 employees insisted, repeatedly, for periods that totaled hours that they were completely incapable of going what they have now said they have done. Further, Pier 1 insisted that it was requiring me to hand over all information needed to fraudulently use my card as a way of protecting my information. Eventually I was told I could give them my drivers license as an alternative. To insist that I cannot cancel an order that is not complete and not in my possession without opening myself to credit card fraud or by giving my drivers licenses over is inexcusable and completely without justification.  The Revdex.com needs to evaluate its rating if this company. When the only way to cancel an order that has not been received and reverse a charge that was applied, per the FTC's website in violation of the law, is to file complaints with the Revdex.com and regulatory agencies while spending hours, literally hours on the phone with employees who do nothing but refuse to cancel an order unless you make credit card fraud effortless an A+ rating can not be justified. Having read other complaints after this nightmare began I know that neither my complaint nor the nature of my complaint are an exception. So why is this company rated A+? It discredits the Revdex.com rating system.
Regards,
[redacted]

From Pier 1 Imports:We were able to speak with our customer and have resolved her concern to her satisfaction.Please let us know if you need any further information.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This matter has been the result of action resulting from January of2016. All documentation that the business requested has been supplied.  They have all proof of our claim and have indicated so by phone call.  More time is only a stall tactic. All they need to do is send a check in the amount they have verified proof regarding.  The delay is inexcusable and the are offering an amount o less than $3.00 to compensate for our time and expense in supplying proof of their error.
Regards,
[redacted]

This letter is in reference to Mrs. Currier
concerns.
We have partnered with the customer and came to a resolution.  A new order was placed for item 2652460-
Shadow Box Coffee Table. Mrs. [redacted] received
25% off and all shipping charges were waived. We appreciate Mrs....

Currier’s patience
and understanding while working with her to resolve her concerns.
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores.
Reference [redacted]
Order
# [redacted]

This letter is in reference to Mr.[redacted]'s concerns.
 We have made multiple attempts to contact Mr. [redacted], to offer a resolution. We have partnered with the Store Manager at Store 1490, Abby. She is extremely sorry for the confusion and will offer the customer 20 %...

off of his order.  She will apply the discount when the customer comes to the store to pick up his items.  
Reference: [redacted]
 
 Please thank her for sharing her
concern with us, and we hope he will continue to shop with Pier 1 in the
future.    
Sincerely,  
Stefanie D. Pier 1 Imports Customer Relations

We have partnered with the customer and came to a
resolution.  After speaking to [redacted], the Manager at Store 1535, she will
deliver item 2859478, directly to the customer at no charge. [redacted] at Store
0663, will be mailing item 2895471 via FedEx directly to the customer. We...

have
verified all items are in perfect condition before sending these items to the
customer.
As our apology and inconvenience to the customer we have sent a personal
letter of apology and a $100 gift card to the customer.
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores.
 
Concern
has been officially resolved. Reference [redacted]

From Pier 1 Imports:We have spoken with Ms. [redacted] and were able to resolve her concern to her satisfaction. Please let me know if you need any further information.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports:We have contacted Commenity Bank, that oversees the Pier 1 Rewards Credit Card and asked that they reevaluate the credit card's status. Ms. [redacted] should receive a further reply within 10 to 14 business days, if not sooner. We apologize for any delay; however, we do not have...

access to account information here in Customer Relations. We will also reach out directly to Ms. [redacted] once we've been updated on the status. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Regarding [redacted],A full refund has been issued back to his Pier 1 Rewards Credit Card for his purchase. Please let us know if any other information is needed.

I have reviewed the response made by the business in reference to complaint ID 10753366, and find that this resolution is satisfactory to me.    I am not 100% happy with how this came down in the Royal Oak store or how I was treated by them.   Luckily there is the Northville store where I am treated like a valued customer when and if  I want to shop at Pier 1 again.   Plus if this was done correctly from the start in the Royal Oak store I would have had triple bonus points for that purchase instead of single. The points were worth $60 and the gift card was worth $25.

Complaint: [redacted]
I am rejecting this response because I have returned calls and left messages for the woman who called me. The last message she left me is that she is unavailable until some time in December. I am available this Friday in the morning, approx 9-11 AM if thats possible.
Regards,
[redacted]

From Pier 1 Imports:The customer's concern has been resolved. I've left a message with an invitation for her to call me directly, as well.Sincerely,[redacted]Customer Relations SupervisorsPier 1 Imports

From Pier 1 Imports:We're so sorry if this was misinformation. We're reaching out to Ms. [redacted] again today to see how we can assist.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports,We have fully resolved Ms. [redacted]s concern to her satisfaction and invited her to shop with us again.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Complaint: [redacted]
I am rejecting this response because:   I am waiting for something promised.   I bought the  matching mirror awhile back and have no use for it now.     Possibly I can return it but do not have a receipt.    Very unhappy with Pier 1 and their customer service.    Each rep has a different answer.     Mirror should never have been made available when it was not.
Regards,
[redacted]