Pier 1 Imports

We have partnered with the customer and came to a
resolution. A refund should have
been issued for order *** when Ms*** received the incorrect item
We have apologized for the inconvenience and a refund in the amount of $
has been processed for online order
***We appreciate Ms***
giving us the opportunity to help resolve her concern
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores

Good Afternoon, We have resolved the customer's concern to her satisfaction. Sincerely,*** ***Customer Relations

We have partnered with the customer and came to a
resolution. Ms*** placed a new order and we are going to waive the
shipping on this order once the order ships
Ms*** was searching for an item that is
not available to send with her online orderAfter
partnering with
Store in Rochester Hills; the Store Manager agreed to send
item at no charge to the customer and honor a 10% discount
For the customers inconvenience we are sending Ms*** a $
gift certificate to use on her next purchaseShe is very pleased with the
resolution
Please apologize to the
customer for the delay in this matter and we would love to invite her back in
our stores
Concern
has been officially resolvedReference ***

From Pier Imports Customer Relations
This letter is in reference to *** ***’s
concerns
We have partnered with the customer and came to a resolution
regarding the delivery of his itemsWe have refunded the delivery charges of
$for the inconvenience and
the delay of his order.
Please apologize to the customer for the delay in this matter and
we would love to invite him back in our stores
Concern
has been officially resolvedReference ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because I have returned calls and left messages for the woman who called meThe last message she left me is that she is unavailable until some time in DecemberI am available this Friday in the morning, approx 9-AM if thats possible.Regards,*** ***

From Pier Imports:We have partnered with the customer and approved her requested refundWe have spoken with her and she is aware of the resolution and approved of the actions to be taken

From Pier Imports Customer
Relations
This letter is in reference to Mr
*** concerns
We have partnered with the customer and
sincerely apologized for the inconvenience regarding his experience at our Morristown
Pier Imports location. After speaking to ***,
we came to resolution and will be
sending a $Gift Card that can be used on a future purchaseWe appreciate
Mr*** reaching out to us and the opportunity to resolve his concernIt is important for
us to hear from our customers and learn from them so that we can achieve our
goal of being our customers’ favorite store
Please apologize to the customer for the
delay in this matter and we would love to invite him back in our stores
Concern has been officially resolvedReference EP

From Pier Imports Customer Relations
This letter is in reference to Ms*** concerns
We have partnered with the customer and sincerely apologized for
the inconvenience regarding the delay with replacing her Gift CardAfter
speaking to Ms***, we are sending
a replacement
Gift Card in the amount of $
The
gift card was mailed to:
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores
Concern
has been officially resolvedReference ***

This letter is in reference to Ms***’s
concerns
We have partnered with the customer and came to a resolutionA
refund has been processed for the original purchase and a new order has been placed
for item 2795841- Hayworth Mirrored Chifforode, order number ***
Once
the order has shipped to the customer a refund will be processed for $to
match the price Ms***s originally paid.
For all the inconvenience with her experience, a $gift card has
been sent to Ms***s
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores
Reference ***
Order
number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon,We've reached out to Ms*** and were unable to reach her by phone, so we've replied to her in a private emailTwo gift cards were issued as refunds for half of her shipping charges and for the pillow that was an incorrect fit, as wellPlease let us know if this is acceptable for
our customer.Sincerely,*** ***Customer Relations SupervisorPier Imports

Store Manager, ***, at Store confirmed the rug has arrived at the storeHe called the customer to schedule delivery of the rug
Reference: ***
Please thank her for sharing her
concern with us, and we hope he will continue to shop with Pier in the
future

From Pier 1 Imports:We have resolved Ms. [redacted]'s concern to her total satisfaction regarding the concern about her lamp. Please let us know if you need any further information.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Good Evening, I have confirmed that the delivery has been received by Mrs. [redacted] and have offered further apologies for the delays.  Sincerely, [redacted]Pier 1 Imports Supervisor

We have partnered with the customer and came to a resolution.
After partnering with Comenity Bank (Pier1 Rewards Card), all fees
are being reversed and a check in the amount of $22.66 is in the process of
being sent directly to the customer to cover the fees that were applied to...

Mrs.
[redacted] account. We appreciate the chance to work with Mrs. [redacted] and resolving
her concern.
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores.
Reference
[redacted]

This letter is in reference to
Ms. [redacted]’s concerns.
We have partnered with the customer and came
to a resolution. After working with our Trinity FL, Store 1361, they will be
happy to take the items and provide the customer a credit towards a new
purchase.  It has...

been a pleasure to work
with Ms. [redacted]
and appreciate the opportunity to resolve her concern.
Please apologize to the customer for the
delay in this matter and we would love to invite her back into our stores.

From Pier 1 Imports:We have forwarded our customer's information to our Marketing Department and asked that they resolve her concern regarding receiving email marketing from Pier 1 Imports. We've also replied to the customer informing her of the additional steps we've taken. Sincerely,[redacted]...

[redacted]Customer Relations SupervisorPier 1 Imports

This letter is in reference to [redacted]’s concerns.
We have partnered with the customer and came
to a resolution. After researching the transactions, we have determined
there was not a refund that was processed for the customer’s original order. We
partner with [redacted] at...

Store 1642 who processed a complete refund for Janay. We appreciate the opportunity to resolve
the customers concern.
Please apologize to the customer for the
delay in this matter and we would love to invite Janay
back in our stores.
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
Please be advised that I received the attached e-mail from Pier1. To date, I have not received the reimbursement check. Once I receive the check and the funds have been deposited I will consider the matter resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]