Pier 1 Imports

To Whom it May Concern,
We have spoken with the customer and assisted her as much as possible with the information provided.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]i haven't heard back after they offer I want to get the correct color by this week because after it won't do any good also I want to get the credit of %20 in my account

From Pier 1 Imports Customer Relations
This letter is in reference to [redacted] concerns.
We have partnered with the customer and communicated the status of
this concern. We are currently working with our business partners and hope to
have a resolution as soon as...

possible. We are requesting for more time to
ensure we have addressed all concerns.
Please apologize to the customer for the delay in this matter and
we working hard to resolve this concern.
[redacted]

From Pier 1 Imports,We were able to speak with Ms. [redacted] and have resolved the concern to her satisfaction. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports Customer Relations
 
This letter is in reference to Mr. [redacted]’s
concerns.
We have partnered with the customer and came to a
resolution. We have processed a replacement for the items he received
damaged. We remained in contact with the...

customer to insure a seamless delivery
with his replacement items. 2 out of the 3 replacement chairs arrived damaged,
and we immediately processed another replacement. The customer agreed to use
the box from his replacements to send back the original items that were sent
damaged. Delivery for his 2 chairs is expected on 8/4/15
Please apologize to the customer for the delay in this matter and
we would love to invite him back into our stores.
Concern
has been officially resolved.

First of all they are referring to me as [redacted]. Secondly they promised to give a merchandise credit card or gift card since I paid originally with a gift card. They instead issued a refund to my pier 1 rewars card without my authorization. I just lost that dollar amount since I no longer have a pier one credit card. They do things their own way without the custmers consent. VERY VERY WRONG!!!!!

From Pier 1 Imports,We apologize; however, we do not have access to account information in Customer Relations. We are partnering with [redacted] regarding your concern and should have a further resolution soon. We appreciate your patience in this matter.Sincerely,[redacted]Pier 1...

ImportsCustomer Relations Supervisor

I understand they are working on my case and that it will take up to 60 days, and I'm willing to wait that time, I been waiting since Nov. 4th more than three months already. but until my case get resolve I will  be satisfy. I hope they understand.

From Pier 1 Imports,We have reached out to Ms. [redacted] and resolved her concern. We've also offered a third replacement for her lamp if she so chooses.Please let me know if you need any further information.Sincerely,[redacted]Customer RelationsPier 1 Imports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have partnered with the customer and came to a
resolution.  We have processed a refund for order [redacted] in the
amount of $223.43 plus refunded all shipping charges of $59.95.  The customer was advised she will see two
separate credits, one for the merchandise and one for...

the shipping. We have
also sent the customer a $25.00 gift for the customer’s inconvenience.
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores.
Concern
has been officially resolved. Reference [redacted]

Complaint: [redacted]
I am rejecting this response because:The response regarding the inability to reverse another erroneous late fee charge is unacceptable. On January 5, 2017, we spoke to a customer service representative regarding the first erroneous late fee charge and our account was corrected immediately. At that time we were informed that payment should not be made until after the 3rd of each month. As requested I made the January payment on January 11th which wasn’t due until January 28th.  Although, we paid on time and after the 3rd of the month our account was once again assessed a late fee. How can we continuously be assessed late fees when were not paying late? You can’t expect us to have patience after continuously being financially violated. This is wrong. You can resolve this matter for my husband and I by contacting [redacted] at ###-###-#### and discussing account ending in ...[redacted]. First and  last initials begin with the letter *.
Regards,
[redacted]

This letter is in reference to Ms. [redacted]’s
concerns.
We have attempted to contact the customer via phone and left a
message, leaving a direct contact to call back with any other concerns that may
arise. A full refund has been processed in the amount of $2099.35 plus...

the
shipping cost of $182.52.
Please apologize to the customer for the delay in this matter and
we would love to invite her back into our stores.

From Pier 1 Imports,We have spoken with Ms. [redacted] and have resolved her concern by sending her a refund by check.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

To Whom It May Concern:We have spoken with customer [redacted] and resolved their concern to their satisfaction. Please let us know if you have any further questions.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Complaint: [redacted]
I am rejecting...

this response because:
Regards,
[redacted]
 This information is not correct.   I answered the phone and talked to the rep from Pier 1 0308/17.  I was waiting in a doctors office for the doctor to come in and made the call quick.   The rep from Pier 1 said they are still investigation the mirror situation and the rep from Pier 1 even said she sees issues with how it shows available and not available where I want this mirror delivered too.   She said they were trying to get it for me and delivered without any charge.  We talked for a bit, the doctor came in, she said she will continue to look for me for answers and would get back with me.   She never did.    I am waiting on them, they were not waiting on me.

From Pier 1 Imports;We have spoken with our customer and resolved her concern to her satisfaction.Sincerely,C[redacted]Customer Relations SupervisorPier 1 Imports

To Whom it May Concern:
We have verified that her provided email address has been removed from all marketing contacts. We ask that she please provide any other email addresses at which she may be receiving emails from Pier 1 Imports.
We hope that this resolves her concern.
...


Sincerely,
[redacted]
Customer Relations Supervisor
Pier 1 Imports

From Pier 1 Imports:We have provided a resolution for our customer that we feel will meet with her satisfaction. We've left her a voicemail with our contact information and also sent her information via email. Please let us know if anything else is needed on our part.Sincerely,[redacted]...

[redacted]Customer Relations SupervisorPier 1 Imports

Complaint: [redacted]
I am rejecting this response because:Returned [redacted]'s Telephone Call from  Customer Relations and was informed by [redacted] that she was not available on January 18, 2017.
Regards,
[redacted]