Pier 1 Imports

While we haven't unwrapped it yet.  We have the rug, its the correct color and we are really happy to finally have the rug.  We did choose to pick it up and thats ok :)We also thank you so much for helping to get making sure that the rug was shipped, delivered and we sincerely feel this was just a one time event.   I have shopped at Pier 1 and lovedeverything I have purchased over the years.  We look forward to purchasing many more amazing items.   Again thank you, it is a breath of fresh air to have someone care enough to make sure it happens.   We also want to thank the store, because they were at all times professional andhelpful.   We also strongly feel you will figure out where the shipment went wrong and correct the same.   Sincerely,
[redacted]

From Pier 1 Imports:We have been able to verify that the customer's issue has been resolved. Please offer our apologies for any inconvenience this may have caused.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports:We have resolved Ms. [redacted]'s concern to her full satisfaction.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports Customer Relations
This letter is in reference to [redacted]’s concerns.
We have partnered with the customer and came to a resolution regarding
her discount at the time of purchase. Our Store 1489, Ocean NJ location, will
honor an instant...

credit of 10% off the original order. This will allow Mrs.
[redacted] to use her 20% off coupon on a future purchase.
Please thank the customer for her patience in this matter and we
would love to invite her back in our stores.
Concern
has been officially resolved. Reference EP2637819

From Pier 1 Imports:All of the updates the customer requested have been made to her account. We feel this has been resolved to the customer's satisfaction.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

Good Afternoon, If Mr. [redacted] would work with us one more time, we'll attempt to assist him. If he can provide the best day and time to call him, we will do our best to accommodate his request. At this time, we have been unable to resolve his concern. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports Customer
Relations
This letter
is in reference to Juan [redacted]’s concerns.
We have partnered with the
customer, and Community Bank (Pier 1 Imports Rewards Credit Card). They are currently
working on a dispute regarding the charges with Telefora....

 This process can take up to 60days and appreciate
the customer’s patience in this manner. If for any reason the customer is not satisfied
he has the direct contact of Alissa W. who is assisting in assuring Mr. [redacted]’s
concern is resolved.
Please apologize to the customer for the delay in this matter and
we would love to invite her back in our stores.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From Pier 1 Imports:We are attempting to reach the customer to offer assistance.We have verified that their refund has already been issued and their concern has been forwarded to upper management. Please let us know if the customer requests further action.Sincerely,[redacted]Customer Relations...

SupervisorPier 1 Imports

From Pier 1 Imports Customer
Relations
 
This letter is in reference to Ms. [redacted]’s concerns.
 
We have reached out to the customer to try and resolve this
to the best of our ability.
Mrs. [redacted]’s feedback is important and we have
forwarded...

her concern to the appropriate department for review and future
consideration.
 
Please thank her for sharing her concern with us, and we
hope he will continue to shop with Pier 1 in the future.

To Whome it May Concern:
We spoke with Mr. [redacted] and have verified that his concern has been resolved to his satisfaction.
Sincerely,
[redacted] Customer Relations Supervisor
Pier 1 Imports

From Pier 1 Imports:Customer [redacted] We have reached out to the customer and hopefully resolved the concern to his satisfaction. Please let me know if you need any further information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11515575, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I have tried several times to contact pier 1 before the item was discarded due to the fact that it was extremely hazardous and dangerous to have broken glass in my house. I did not recieve a call after leaving numerous messages for a manager to call me back and even called different store locations. When I picked up the item I was told I was not able to open the box to inspect the item otherwise they would not help load the box in the car. I disputed the charge since I was not getting a respond and credit card was advised I assumed by pier 1 to discard the item so my family and I don't get injured.  Pier 1 just responded with their return policy and saying not within return policy so can't help. This whole time I have been trying to resolve this within the return policy. I finally got a call after the Revdex.com complaint and was told they would help me and understood my frustration that I have been dealing with for so long. I never heard back after an email I sent to them. I was never told they needed pictures to document what had happened. I'm very disappointed that this company would rather harm a loyal client than able to assist them. This is the worst customer service I have experienced ever. They have neglect me and my request for a refund for an damaged item they sold to me . That is not fair or right. They are not taking responsibility for how they have treat me and how they have handled this situation.
Regards,
[redacted]

I accept the fact that they state they will deliver my rug.  Upon speaking to their representative, that is something that was agreed upon before they called.  The real issue is that I do not have the rug still yet.I was told by the company that it was a matter of call and having it delivered to the store by a satellite store where it is sitting.  Upon speaking to them, they state the rug is still in Georgia and they cannot even tellme if it is the correct color yet.   They state they will have the rug in my are store on Friday. When I spoke to the Companies rep., I stated to him that the only outcome for me would be to actually receive the rugpromptly and receive the correct rug and correct color.   Therefore, I respectfully request that this not be closed completely until this transaction is actually completed and settled.   It is not merely settled by a phone call and stating that the store will deliver it free.  Can we actually make sure there is a delivered rug, and it is actually the correct rug.   I appreciate the prompt phone call, but we still have no rug.

I looked up our customer [redacted], she was taken care of on January 26, 2018.    We sent her a $25.00 gift card and she is happy with Pier 1 Imports again.

This is Walteretta [redacted]...

complaint number [redacted] I mistakenly Responded as UNRESOLVED Pier 1 has RESOLVED my complaint, Pier 1 will ship the lamp for the 3rd time with no charge to me the consumer, they also gave me a credit on my account. Thank you Revdex.com this matter has ended  I am very satisfied !   If there are issues with the delivery I will contact you again

From Pier 1 Imports Customer
Relations
 
This letter is in reference to Mrs. [redacted] concerns.
 
The customer’s desired settlement is to deliver item to her
home at no charge. Manager at Store 0155 has already agreed to deliver the
customers item free of charge....

Store 0155 has resolved the customers concerns
and contact with the customer had been made on their part.
 
Item: 2722367 Shag Rug - 8x10 Pearl
 
Please thank her for sharing her concern with us, and we
hope he will continue to shop with Pier 1 in the future.  
 
Sincerely,

From Pier 1 Imports:A complete refund has been issued to Ms. [redacted] on 5/15/17 in the amount of $455.66 and placed back on her Visa card ending in [redacted]. We have sent a copy of the receipt via email to our customer for her records. We're so sorry for any concerns and delays caused by not have...

her refund issued earlier. Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

From Pier 1 Imports:Ms. [redacted] concern should now be resolved. I have sent her an additional email regarding her concern, as well.Sincerely,[redacted]Customer Relations SupervisorPier 1 Imports

We have spoken with Ms. [redacted] and resolved her concern.