Paysafe:Group

Company has refused to send a replacement credit card machine for the one that doesn't work. We are under a contract with them. We have spent 16 days on the phone in a row for up to two hours each day getting the run around. Our sales rep Micheal Dooley has been the worst by far. Basically useless.

My wife makes Jewelry and I sell it. On February 14, 2014 I signed up for the processing of payment with IPayment. The advertised name that IPayment used was Roam Pay. The Cr ended in 15287. Our agreement stated that I was to pay 1.55% for amount payments from customers. I was also to pay $5 a month and 20 cents for each transaction.

In 2014 $14,593 payment was made for 232 credit card transactions, for eleven months. The difference between what was taken in and deposited in my Bank Account was $565. I was also charged (debited from my Bank Account) $671.28 from my Bank Account. This is a total cost of $1236 and a loss of $909.

In 2015 $14,387 payment was made for 251 credit card transactions, for twelve months. The difference between what was taken in and deposited in my Bank Account was $249. I was also charged (debited from my Bank Account) $1037 from my Bank Account. This is a total cost of $1286 and a loss of $953.

In 2016 $7807 payment was made for 152 credit card transactions, for twelve months. The difference between what was taken in and deposited in my Bank Account was $131. I was also charged (debited from my Bank Account) $1005 from my Bank Account. This is a total cost of $1136 and a loss of $925.

In 2017 $3307 payment was made for 70 credit card transactions, for twelve months. The difference between what was taken in and deposited in my Bank Account was $42. I was also charged (debited from my Bank Account) $1156 from my Bank Account. This is a total cost of $1198 and a loss of $1073.

The total over charge from 2014 through 2017 is $4520.

This company is a fraud! They took an automatic withdrawal on my bank account on a monthly basis and charged me on a monthly basis under the merchant name “BANKCARD” and “GATEWAY” and I never initiated for any services, yet this BOGUS company put an ACH against my bank account and stole money, meanwhile being disguised as some “payment services company” and Alex Piekos, my service agent, told me that this service is associated with EBAY. I was getting charged on a monthly basis and never using EBAY, very sketchy to say the least!

Our small catering business selected Flagship Merchant Services to process our clients credit card purchases. After the merchant account was set up by flagship merchant services, they had ipayment,INC to actually complete the credit card purchases. Currently, ipayment owes our company $250.00 which they indicated would be release on December 26, 2017. They lied and after numerous attempts discussing this matter with their customer service representatives, waiting long periods of time on the phone, being transferred from one department to another, ipayment decided to charge our company $545.63 with no explanation or reason as to where the charge came from, in addition they kept the remaining $250.00 that a client paid to our business by credit card. Ipayment had no right to keep the money that clients paid to us for a service that we conducted and completed. I truly think the Ipayment customer service department intentional charged a bogus $545.63 charge as revenge for calling them out as a nonprofessional, non customer service oriented company. To date, the only explanation that was given was our company needed to be PCI compliant which we are currently compliant, then they told us that we could not conduct business over $3,000 without sending them invoices which doesn't make any sense. Ipayment harass our clients by calling them and inquiring whether our company performed a service for them. What merchant company does that? They have yet to contact me by mail or email on why they tried to take $545 out of our bank account. We had our bank put a stop payment and we filed a claim against ipayment because the $545.63 was an act of revenge from a scandalous company. I would never, ever recommend ipayment services to any business that asks for our opinion.

S*** via I Payment signed Paul's collision repair and LV asain massage and spa to a 3 month trial period using I payment Credit card processing, she did not have the authorization to do so. First months bill came in and we are paying more than quoted. We were lied to by the sales rep who instead of a 3 month trial signed Paul's collision repair and LV asain massage and spa for a 48 month contract which was never agreed upon.

We are a licensed school with the state. We are a contractor for the state Education dept. We are a Veteran approved school training with the GI bill. We train CDL for workforce development centers across the state and partner with local agencies that provide funding and are committed to putting folks back to work. The school also does corporate training for local and national companies. The complaint is such: we provided training for a corporate client that paid via company credit card on 12/19/2017. It was five transactions on the same card for a total of 16,675.00. We provided training for this client last month as well..the same card ran last month was for over 13,000.00. On 12/20/17 I received an email from Stu at Ipayments (risk management) indicating my 16,675.00 was on hold for their review with no indicated time frame. The email indicated that I had a 20,000.00 monthly limit with an average approved transaction amount of 3000.00. I immediately called them as this was extremely concerning. Stu indicated that I have a 6500.00 per transaction per card limit, and he would need last three mos of bank statements for review. I sent the bank statements on 12/20/17 and the invoices on 12/21/2017. I was very upset as I had never had anything like this happen and was less than thrilled when I asked how long they would be holding the school's money and he responded with no time frames , chuckled and said they could hold the money for 6 mos. I asked him , because I hadn't gone over the 20,000.00 limit why they held the money. He stated that I had the 6500.00 per card limit and they needed to determine if my business was able to support these transactions? Made no sense to me. I responded, because I haven't gone over the 20,000.00 threshold why wouldn't you at least process the 6500.00 per card limit and then review the rest if needed? Then on 12/21/2017 Stacey from Ipayments called the school asking for the card holder information, which I provided, so she could release the contracted partial payment. It never happened for some reason, and the client that the credit card is from is a huge nationwide corporate company that I'm sure most know of. After providing the information, the funds were still not transferred, so not only are they holding the whole 16,675.00 they not paid the partial amount they are contractually liable for. Although most of the school's business is not done via credit card transactions , this money belongs to the school. I have sent emails to Stu and Stacey on 12/22, 12/23 with no responses. On 12/26/17 I sent Stu an email indicating I was going to start filing complaints. After going online and researching all of the complaints with this company and their history of holding funds and not responding to clients, this appeared to be the best option.

A man walked into my business back in may and talked to me about his companies card swipe company and told me he would help me with transferring things and all these promises. I got my equipment and asked when he could come help with the setup. He basically didn't care and was no help so after having the equipment for only a few weeks I let them know I was not interested any more in working with it so they said they would send me the return label to send back. I noticed money was still coming out of my account and I called multiple times and continued to be transferred around. One of the places I was transferred to I could literally hear the people putting in their lunch order somewhere but couldn't get anyone to actually talk to me. This actually happened a couple times. The last person I spoke with (Darrell I think?) told me that he is the highest I can go to talk to anyone and that there was nothing he could do to help me and that I owe everything since I am under contract. This person was extremely rude and disrespectful. He emailed me a form to fill out to cancel and the "board" would review it and would send a second cancellation form. I NEVER received a second form so I could never officailly cancel with this company. I filled out the first form twice and never heard back however they still took money out of my account. I finally had to close my account and open a new one because no one would listen to me about me wanting to cancel. I refuse to shell out over $2,000 to a company that I never he swiped a card on or used! Now I have a letter from a collection agency (which I read reviews that is also a scamming company). IPayment is *** small businesses. I have never been so frustrated or lost on what to do to resolve the matter. I have screen shots of conversations with this company through email and wish there was someone understanding to help me with the issue, but not likely.

We cancelled our service with the company back in March of 2017. The company continued to take money out of our business account after cancellation. When I contacted them today about the charges they stated we never cancelled our service and its to bad for us. They also stated that we probably cancelled our service with a sales rep and they never sent us the correct paperwork for the cancellation. The woman I spoke with stated that they can't do anything about it, it's our fault not theirs. I don't understand how them not doing their job properly gets our business account taken for $987.84. They will not do anything about these charges and since we cancelled our account with their company I feel these are fraudulent charges. We switched to a different company in March so it makes no sense that we would be using 2 different machines to run credit cards

I received a call from this company regarding credit card processing. They explained their fees and it was lower that what I was paying so I signed up. After the first month the fees were higher that they promised so I cancelled and sent the equipment back. Two years later they are still charging me $67 per month for some type of fee! After talking to them they will not credit me back any of the over $1600 they stole from me. Do not do business with this dishonest company. They are crooks.

I sell home appliance in eBay.com , so I decided to accept credit cards . On Sep, 9th 2017, I spoke to one of their sales representative and explained my business, so I was approved to process credit cards. After one week, they placed my account on hold due to a review of the sales and asked me to provide the information, and I provided requested information. But after a couple of days, I was told that my account has been closed and I can not use their service without any specific reason and also withheld my ~$10000 .
I have never had any problem with my customers and only was selling which was stated in the contract, and delivered all the items within the time frame. all my information was correct. They closed my account and withheld my ~$10000 illegally, and mentioned that my funds we be released after 7-12 months, WHY????!!!

GWR AUTO GROUP closed this account in September 2017. Was charged 131.50 ACH Transaction on October 2, 2017 for annual fee. Inquired about the charge and was told my acccount was not closed in September although I spoke with their rep on the phone for 1 hour to close it and was told it was closed and no charges would appear.Emails to confirm request to close and closing attached.

I called and closed my account on September 29, 2017. I was informed to fill out a form and email or fax it back to them to close the account. I did so and received an email confirming receipt and my account would be closed. On October 2, 2017 $40.31 was taken out of my bank account, which was for my September dues but on November 1, 2017 another $39.95 was taken out of my account. When I called to figure out what was going on I was told that no one actually closed my account (the exact words were no one actually acted on it) and they would have to put in a request to refund what should of never been taken out of my account. Then I was told that I would have to wait until the billing cycle closes to actually get what never should have been taken from my account. When I asked to speak with a manager, I was told they would just say the same thing and put me on hold for another 5 minutes before I hung up without speaking to a manager. They have a terrible business in taking money automatically from account before a statement is sent days later.

I closed my account 16 months ago and have email documentation stating my account is CLOSED. They continued to charge me $5 a month after that. I will admit I do not log in to this bank account much so I didn't notice it on my bank statement till now. When called, "***" told me I was apart of a "rewards program" which I have never heard of or have any documentation of. He continued to blame me for not checking my bank statements. But he would not give me an explanation as to why I was told my account was "canceled" but was never informed that I was still going to be charged. When I asked for a supervisor he left me on hold for a good ten minutes and proceeded to tell me that there was no supervisors at this time. All he could do is refund one month and the rest is my fault.