Paysafe:Group

Has to be the rudest customer service department when dealing with chargebacks and trying to get correct information.
I called today and I asked to speak to a Supervisor 14 times and was refused one and then I asked for a Manager over the department 4 times before I got fed up with the conversation and hung up.
We are a small company and even though we sent in information for a chargeback correctly and on time they loaded the information into the wrong case file number and now will not acknowledge their mistake which has cost our company over 800.00 so far this month.

Had a low rate locked in. Received an email stating that our account was closed out and after calling multiple times they are unable to provide a reason. There was no notice of the account closure causing us to go into downtime without being able to accept card transactions. Customer service was not pleasant and they are charging $70 for non-return of a pin pad that we had called tech support 2 years ago on. The pin pad was not functional and they did not replace it at the time. Each time we make an inquiry we are told that we will receive an email or call back and neither ever occur. Very hard to do business with this group so it's probably a blessing that they closed the account, however, with no notice it did cause us to lose some business.

I sent a email and a fax to this company to let them know I know longer need their services I sent them the email on 10/31/19 and faxed them again 11/14/19 and emailed again in January. They will not respond and they keep taking a transaction fee out of my bank account. When I called them twice they said I would have to probably closed my bank account to make them stop. I did close it last Friday now I am waiting for new debit cards and checks. They have taken close to $200.00 a month out of my bank account.

FAZ AND ASSOCIATES closed a merchant account for e-payments with Merchants choice of p.o. box 8339, The woodlands,tx. 77387 via an verified employee and Woodforest National Bank, p.o. box ***,The woodlands,tx.77388. In or about july 2015 Faz and Associates received it last statement correspondence with The Woodlands National Band the 7/115-7/31 statement. Merchants Choice clearly received actual notice of my request to close the account and honored that request given that Faz and Associates received no further charges or statements after july 31, 2015.
More than five years after the account was closed, iPayment using the alias name PAYSAFE OPS, removed monies of Faz and Associates' account via ACH with information it claims to have received from Merchants Choice. This information was not given with my consent or authorization and funds were withdrawn from the account without Faz and Associates' authorization.
funds taken from the account were on these dates and amounts Oct.21,2019 $115.75; Oct. 21,2019 $432.25; Jan.13,2020 $115.75 for a total amount of $664.25

I payment Inc and its associated company Leaders Merchant Services made an unauthorized withdrawal from our checking account 0n January 14th ,2020 in the amount of $7103.62.
We have NO business relationship with them and never done any transactions or received any services or merchandize.
We have reported this matter to our bank as stolen funds or fraud transaction.

I opened a merchant service account with paysafe payment servicrs dba I payment on feb 6 2018 . online and I did talk to mr gary laucks , but I didnot like some fees I was told over the phone. so I told mr gary that please close my accont . but since they are withdrawing money from my bank account till last month jan 2020 . they never send me any credit card machine . never download any software which is must to process any transcactions after that I never recived any email . any printed statements any phone calls , any reminder that you are not using ours services , its took me so long to find out about this scam because my contract is with I payment, my statement from paysafe payment proceesing andwithdrawl from bank bankcard mtot disc .till today they charged me $2773.06 and no activeties .

Dear Revdex.com,

When I contacted Flagship Merchant Processing, the first and most important question I had was.
"Are there any monthly fees!"
I was assured that there were not any monthly fees!
This was extremely important because I am not a store, I am a very small business that only needed a credit card reader for the 3 - 4 shows that I do a year.
After a couple of Months I noticed these fees coming out of my account. I went to my bank to find out it was "Flagship" there two different accounts taking fees.
I immediately called Ryan Woelfel and disputed these charges with him, and got nowhere. I was very persistent on cancelling my contract with them because they advertise "Hassle Free Cancellation"!
Again, getting nowhere I went to my Bank and put a block on them November 2018. Everything was fine until:
11/25/2019 $1,261.44 was withdrawn from my checking account.
They changed my account number by leaving off the last number. I believe this would be fraudulent.
11/25/2019 $401.38 was also withdrawn from my checking account.
Again They changed my account number by leaving off the last number. Again I believe this is fraudulent.
I called several times filing a complaint twice and wanting my money back. Getting denied both times I am reaching out to you to help me get my money back.
Total: $1,662.82
I have names, times and dates with backup emails for the 12/2019 disputes.
I do not have times or dates for the earlier disputes in 2018, but I did talk with Ryan Woelfel.

This company will automatically draft funds from your acct without your knowledge. Its totally unprofessional and unethical!!!! Crappy customer service....stop stealing hard wrkn pplz coins!!!!!

This company has been charging 25% interest for processing a credit card. They have added fees that were never authorized. Their response was that they emailed and that the fees would be charged if I did not respond to their email. I never received any emails from them. TOTAL SCAM. STAY AWAY FROM THIS COMPANY. THEY ARE ALSO KNOWN AS CREDIT CARD PROCESSING. THIEVES!

Be very careful working with this credit card processor. They deposit in a timely fashion but when your statement comes they charge you 7.90 to generate that statement. They charge you 15.00 "additional fees" NO Description, no explanation just a 15.00 charge, that you have to call the company and have everything from the business owners last 4 digits of their social to the bank account routing numbers to even speak top anyone....Like your employees are going to have that information!!! Its just a racket and they nickle and dime you for everything... Even to generate the statement... IDK I thought that was their Job!!

We are receiving dispute notices in the mail for credit card disputes from Merchant Services. We do not accept Credit Cards here. We believe someone is using our Company name and address to commit fraud and charge peoples credit cards. I have tried multiple times to speak with someone at Merchant Services about this, and everyone there keeps sending me to their fraud department # of . I have called this number on multiple occasions, each time getting the voicemail of one guy. I have not received any calls back. We need this Fraudulent account closed so that our Company is not associated with this fraudulent behavior.

not only is the service terrible but they quitely charged me various amounts every month from $23 - $231 since inception of signing up. I never actually used their services for any transactions because I changed merchant services due to their high rates and terrible service. I emailed them over a year ago to cancel my account but was not done so on their end. they continued to charge me without invoices even tho I wasnt using them. fast forward to today, I called their "activation specialist" rep named C ***,(***@ipaymentinc.com) explained my situation and he said "it appears you have two accounts with us" I said "no, I should have zero accounts with you, thats why im calling" he then LITERALLY responded "buh bye" and hung up on me. these guys are as crooked as they come and at this point have stolen nearly $1600 from my account since inception with ZERO goods or services rendered. At this point I am exploring my legal options as this is Grand theft Larson by definition. DO NOT USE THESE PEOPLE OR GIVE THEM YOUR BANK ACCOUNT INFO

I Payment did not fix this problem with Leaders merchant services. On or about Dec. 26 I attempted to change
card service companies and could never get Leaders to send a required machine, return my e-mails, or return my calls. Long waits on hold did not get any activity either. They charged me for a machine and I still didn't have it by
Jan. 4. at which time I e-mailed one more time one known to me as C *** of Leaders credit Services. At that time I cancelled my request for their business because of breach of contract and told them to send back my payment for the new machine. I have all the paperwork to back this statement up. Also they sent back the money for the machine and starting hitting up my bank account for no activity and in March a early closure of account. To this date they stole $430. 42. I have tried repeatedly to get I Payment to fix this since they handle Leaders but with no avail for the last two months. They promise everything is being done but with no contact one way or another. They just leave you hanging. Noticed they have an A plus rating. Have you not read all of the complaints against them?

Credit card processor suddenly decided not to provide Chargeback information via email and then sent credit card dispute after the date a response was required. $375.22 was removed fraudulently from our account. I had noticed the chargeback that occured on March 27 and contacted them to inquire why I had not gotten the details. I was told the information was "not available at this time". The postmarked envelope said it was mailed April 5th...which likely not arrived in time, but to make matters worse the letter was delivered to the wrong address and delivered it to us on April 10th. The dispute letter required a response by April 7th.

My husband had a home business and used this company to process transactions. My husband recently died and his business has been closed. This company has not returned calls left on voicemail and have not offered any help in closing the account. Automatic debits are being taken from my husbands business checking account by them.

Accidently clicked on wrong tab and paid for a license we do not need, need to be refunded 199.00.

This company served as my merchant service provider for over a decade for an online shopping cart. Since the shopping cart became inactive we agreed to have my account charged $9.95 to keep it open for future use. In the last few years I periodically needed to resolve issues where the company would overcharge me or collect payment for services I did not request. In all cases, the company refunded me the money but it was a headache to request the refund. From Sept - Dec of 2018, the company overcharged for services and withdrew for additional services not requested. This time the amounts were larger with $39.99 overcharged in Sept and Oct. $79.98 was correctly reimbursed on Oct. 23. However, $49.94 was withdrawn on Nov. 2 and an additional $94.52 was withdrawn on Dec. 3. These two amounts total $144.46 instead of $19.90 which would be the correct amount for the $9.95 monthly charge. As usual, after the November overcharge I called to correct the mistake and was told that a credit would be issued. When credit was not applied and I received the increased withdrawal for $94.52 I became alarmed. I called in and expressed my concern that the company was able to withdraw larger amounts without my knowledge or authorization. In this case, they said that the larger fee was because they offer added services to customers and advise them in the small print on the invoice. I expressed that I did not know of the service nor did I want the unknown service. I further expressed that I did not want to have large amounts of money withdrawn from my account without my knowledge or authorization. She said that the only way to avoid it was to close my account, which I did. The company has never credited me $124.56 which was still overcharged and/or withdrawn from my account without my authorization. Two calls had the company stating that a refund was coming. 2 detailed emails on Jan14 and Feb 5 received a reply stating that no more refunds will be applied. I consider this to be theft.

I opened up a c.c processing account and was approved for 20,000 I processed first payment and made a error on cc number when entering so came back a chargeback they did allow me to fight chargeback and decide to hold 3200 in funds for 6 months as a small business these bad practices will close my business esu marketing and all I get is the run around every time I call they closed my account and will give me my 3200 because of the stress from this company I have been hospital 3 times

On Sept 13 '18 my terminal supplied by Flagship/iPayment wasn't functioning. I called the help line and was told I should use internet connection rather than dial up which is what I had. I was told this could be done within minutes. The change was made and I was assured that all was great and I would now enjoy carefree processing. The days following this change, our credit card receipts looked different and the daily batch was not printing. I didn't think anything of it as I thought this was due to the connection change. Two months go by and I grew more concerned that my business sales had decreased and I had no idea why. In the middle of the night it occurred to me that it may be my merchant account. I am not in the habit of checking this account until I do my quarterly sales tax filing. When I checked it, I saw that no deposits were being made by iPayment. When I called about this, I was told than an error on their part had been made when the switch to internet took place. All the transactions were hitting a wall of sorts. iPayment performed a forced close on Dec 4 depositing transactions for the past two months. I was then asked to photocopy all receipts and send them to iPayment for hand-keying of the transactions that were rejected at the forced close. The receipts were keyed and this is where all help ended from iPayment. It took them weeks to get this done without any explanation. 16 transactions were declined, in addition to two chargebacks. I tried diligently, contacting iPayment to help recover these losses. I kept a log of messages I left because I found it unbelievable that my service provider couldn't be bothered to return my calls when, in fact, this was their error. I have $1,754.20 in lost income for my small business due to an error by my credit card processor. Shockingly, I also received large fees from iPayment in the months when they processed nothing.

On October 14, 2018, a user registered for our online auction. In doing so, this user agreed to terms of our business which includes that all bids are legally binding and all winning bids can be charged to credit card required when registering. On the evening of October 14th, the user was the winning bidder on 2 lots, which were a Sterling Silver Jewelry Piece and a John Wayne Jackknife. On October 15th, 2018, the credit card on file was charged for the amount of purchase, shipping and credit cards fees in the amount of $41.49. Items were mailed out on October 15th to the address on file and were delivered by the USPS on October 18th. On February 13th, the customer filed a chargeback on the credit card as fradulent. Proof was provided that the IP registered from was valid for the user's region, items were delivered to buyer's home address, invoice and registration was valid and terms included the approval for credit card on file to be charged for items. Merchant Services still ruled in favor of the buyer, who now has the full purchase price and shipping price, as well as, the auction items which she purchased.