Paysafe:Group

The company (iPayment Inc. dba Creditcardprocessing.com) verbally misrepresented their services and fees. I left messages for my representative, and the calls were never returned. I advised the representative when beginning the service that I would not be using the service often, and was told the service would be $10/mo, with no additional fees (if machine was purchased outright, which it was). I was then billed a monthly fee ($50 monthly) for not using the service. I called to cancel this account 3 times and have spoken with a customer service person, and each time I was told the service will be cancelled. The company continued to bill my bank account a monthly fee of $50. I had to close the bank account finally (after paying overdraft fees caused by this company's continued debiting of payments after this service was to be cancelled). Now the company is having collections call me to try to collect payments although I have repeatedly advised them to cancel the account. There is no customer service and this company is a scam!

My client paid via credit card on May 4th, 2018. I was told that any payments would be deposited into my account within 2-3 days. I have contacted ipayment 5 times to check on their payment status to us. Each time they state that the payment will be deposited that same day, and each time the deposit hasn't been made. It is May 16th and still, no deposit has been made. This is an extremely frustrating company to work with and they are deliberately slow to deposit collected money.

I am a new small business that is very seasonal. I stopped using iPayment for my credit card processing in October of 2017 because the weather had turned cold and my food truck was not getting any business. In November of 2017 iPayment attempted to withdraw $260 from my Wells Fargo checking account. There was almost no money in the account because business was so bad and they could not get that money. I called and spoke to one of their reps who informed me that even though I hadn't used their services for accepting credit cards, they were still going to charge me as if I had been using them. When I asked how they justified charging me credit card processing fees when they weren't doing any credit card processing, she said that's just how they do things. I told her to cancel my account and when my business started accepting credit cards again when the weather got warmer, I would choose another company for my credit card processing. I told her I was not paying iPayment for a service they did not provide. I just got a collection notice from Transworld Systems for $261.81. Again, I am not paying for credit card processing that did not occur.

It is my first Bad comment giving to any company,
Unfortunately, I have learned the hard way, I simply trusted them over the phone when I switched over to them, after 3 months I reviewed my charges in detail I realized I have been charged for my CC Transactions bet 4 and 5%
when I called them they showed me all fine lines, and if even they could answer my questions the transferred me to the higher-ups, and even he had no explanation... BUT I got no refund till my last charge went to debt collection agency, I paid it off
Please STAY AWAY FROM IPAYMENT- For your benefit

Hello Sir/Madam,

Resprctfully, I have a merchant account with ipaymentsinc. I sign up with them in jan 2018, and I charged 100$ which I got next day...... After 4 5 months I again charge some credit cards on my tool but all transection become declined when I call and asked them for this they said that your bank account reject ACH. Anyways I gave them my new bank account and they charge me some dollars and reopened my account. After that I charged $450, $1225 and $978 they stop my payment and said that we are investigating yout transections.... Am I Docate Sir?

I gave them my SSN
I gave them my driving licence
I gave them my bank account voided check

Whatever they asked me I gave them. And now what they are doing with me ....... And I am writting to you it means I have all prove to proof them theif.

So please take a action against them and give me my money thanx you

I talked to I Payment on two occasions asking them about an unknown monthly charge from them of 29.99 for this last year. The first agent explained that they weren't sure and would find out and call back with an answer. No callback. The second time I called after getting some info on my own of what this might be, and found that it was a charge from a second company that Ipayment had authorized to charge my account. This was some kind of marketing firm that offers a 30 day free trial and if it is not cancelled within that time frame, it becomes a recurring monthly charge. When asked who authorized, they said either the owner or the manager. I didn't authorize this and I don't have a manager. I am a very small business and this money is very important to get back. I talked to them agsin and the best they could do was a return of 3 months of payments. I said not good enough and they said it would be escalated to a higher level and I would get a callback from a woman named Desi. I never received a callback. I have since changed credit card processors and will not go back to the underhanded business tactics at Ipayment.

Terrible service, could not get an answer to cancel and return wrong equipment. They continue to charge my bank account, and now both bank accounts, including my client trust account illegally $30 and $19.95 per month! Have to close my bank account to shut this down!
Stay away from this fraudulent company. I may have to sue them.

This credit card company is refusing to cancel my account, even though I called them and clearly told him what I wanted to do.

On March 29th, National Bankcard stopped processing credit card payments for my account and stated that this was "standard procedure" for new accounts. They said that within 1-5 business days the account would be cleared and re-activated. My account has now been frozen for 5 full business days, no payments processed for 7 business days, and I cannot get a response, an update, or even a courtesy call from either of the representatives that have been "working" on my account. I have customers that are due a refund and I cannot get a response from the company if that customer's credit will be timely processed. They are holding nearly $2,000 of funds due to my company, a small start up company. At no time during the sales pitch did they advise, hint or disclose that the there would be a "standard risk review" for mine or any account. They are holding funds and won't return calls or emails.

STEER CLEAR OF THIS FRAUDULENT COMPANY. This company is horrible. They placed my company under 'review' after 2 days of processing online.

THIS WAS NOT DISCLOSED! They told me I would get daily deposits, and guess what, they placed that on hold too.

To talk to anyone, I would have to go through a 5 step process on the phone, and even then - have not gotten anywhere.

"Marissa" from risk management has been of no help either. Never returned my phone calls, never responded or stuck to the time frame she would say.

As of right now, they are holding 25k of my money, which I want released. They were quick to hold my deposits, and put the account under 'review' however, no review process or funds should be held for any amount of time, let alone this time frame.

Read the reviews, and please steer clear of this fraudulent company!!! They are very unethical and a non transparent company.
I started with them as a processor online for my website. 2 days after signing up, they placed my account under 'review' which means that you can still process, but any money made is being held/deposited into their bank account - until they 'review' the business.
This is where the problems start. They WANT you to continue processing/accumulating sales/deposits which go into their bank account. What they then do with your money is a mystery, however - they don't pay you it, that's for sure.
Customer service is horrendous, and simply non existent. They will route you through multiple people, but no one there was willing to help me.
The people you get assigned, or have to work with are lazy, and nonprofessional. They make false promises concerning your account, and when they will be done reviewing it or anything else related.
They will hold your money and not give it to you for an indefinite number of time. I'm still trying to figure out whats happened to mine... They are refusing to work with me on this, and I am getting very tired of trying to reach out to them/negotiate with them.
If you're thinking of using this company, I would steer clear. They will not do as they promised. they will avoid your calls, they will steel and withhold your money from you.
Honestly, I'm surprised there hasn't been a class action lawsuit against them yet. Horrible Scam Company, and simply fraudulent. Not sure how what they are doing is legal.

Dealing with iPayment is just a nightmare. We had an international charge with large amount. First we called customer service about the charge and the customer service said we can process the charge. After the charge happen, we got phone call from their Risk Department Rep *** Initially we ask how long it will take for the charge, *** said it probably took a week. We said ok to proceed. After two weeks, the payment still not cleared. We called in and ask what's going on. *** said he couldn't reach Amex to verify the charge which is not the true according to the other Rep *** with phone who claim Amex lost first ticket. *** then told us we need to wait a few months and maybe 6 months before they can release the fund or return the payment. we told them client has a direct Amex rep if he need to verify which he refused. He basically gave us no choice but to return since nobody can wait 6 months. He never mentioned there will be huge Fees charged to our account of $2700 even we never saw the money. When we find out the fees, we contacted him and ask why. What we got is very rude response. He said we requested refund so he is nothing to do with that. we asked shouldn't he at least let's know from the beginning? his reply is that's not his responsibility and none of his business. any question I can talk the manger ***. then I called ***, it's an even worse experience. I asked why they don't let's know if may hold for 6 months from beginning, his responds is why you didn't ask. I asked why you need to hold money for that long. He said he has the right to hold the money without releasing it so they get protected. he is laughing at me that we didn't read the fine print. he said it's your fault if you don't read the fine print. At that point is really not much to talk about since it's like we scammed you, what you can do. why don't you read the fine print. A common things from both Rep is they are both very rude and unfriendly for the entire conversation. feel like you are lucky even we offer you the service and talk with you. Good service? not available here. This business need some fundamental change to understand they are providing a service to customers instead of using find print excuse to rob their customers

About 6 months ago we had a walk in customer who bought lots of auto parts (approximately $12,000) with a Credit Card. we had copied the Drivers licence along with the credit card for our Security.We verified the Card and it was approved. About a week later Customer reported Lost credit Card. Merchant Services notified us that we will not be getting paid for this transaction. on the top of everything else they try to charge me $650.00 for their services. We have been calling them lots and lots of times to discuss this matter. about 2 months after the sale, Bank investigator Mrs Bell contacted me regarding this matter. She told me that the credit card went thru and it was authorized and they're investigating the card holder, because he was kept
lying to them and changing the story and she told me that they released the funds and my merchant services have the money they never told me they have the money if miss bell had not called me I would have never found out about my money they kept lying to me and the told me they have to keep my money for 6 months becouse I went over my limit now the 6 months is over I called them now they want to keep it more last time I did a 3 way becouse they were saying they cannot get in touch with the investigator and she told us that we released the funds and its between me and my merchant services now they r saying the transaction was good they are keeping the money becouse I went over the limit

We signed up with iPayment after we allowed an account executive to do a rate comparison vs our current processor. He submitted a personally signed comparison showing that we would save an additional approx. $150/month vs our current processor based on our average volume. That figure was net after the expensive equipment lease. Well, after signing up and receiving our 1st month statement and fees, there was no $150 in savings. When I called regional office in Boise , the only thing they could tell me was that Christian (account rep), had made a mistake in his analysis. They avoided me like the plague. No return calls. When I did make contact, they promised they would cut our fees "to the bone", in admission of the error, but still was more expensive than our previous processor. Now we're stuck with an expensive MBF lease for equipment we don't even use, and no way to get out of it until lease period is over. ($9600 lease). If iPayment wants to do a comparison for you, most likely they will submit a false, lowball offer, get paid for their lease commitment, and avoid you once you are locked in. Save yourself a lot of money by hanging up the phone if they call. Dishonest group. Scam.

I am a small business owner who tried to set up a credit card processing transaction with this company at the beginning of October 2017. I had worked with the sales rep by the name of Desmond Server at Flagship Merchant Service. I had told him that I was currently with First Data Merchant and had tried switching with other merchant, but their credit card adapter equipment did not work with my Android phone. I told him that the Clover credit card adapter from First Data works well and that I would like to continue using it.He said that since Flagship works with Clover, he assured me that I wouldn't need new equipment and that he could make the switch over from First Data to Flagship. For a period of over the next 6 weeks, I kept calling Flagship and Clover, telling them that the switch over isn't working. I was constantly transferred from one CSR to another. One minute they said my account wasn't set up yet, the next minute, they said it would be working tomorrow, then the next minute they have no record of my account.The Flagship rep would tell me to call Clover, then Clover would tell me to call Flagship. No one resolved my issue at all. So I finally cancelled with Flagship.Soon after I noticed these unknown merchant services deducted from my business checking. I found out it was from Flagship. I called them to request a refund, since I was never able to use their credit card processing. They told me that since I had cancelled, I can't get a refund, "just because you didn't use it, doesn't mean we can't charge you" the rep said. I told him that first I didn't even know the account was active since I checked the reports, which shows no transactions made. I even spoke to the manager. her response "well you didn't use our equipment" They did not processed any of my credit card transactions from October thru February, they shouldn't be charging for services that was not render as part of the contract agreement. this business operates in a very unethical manner. People services is horrible!

Ipayment has taken over $1,700.00 out of my business checking account, unauthorized. Been search for whomever was doing this for over a year. Shut my checking account down and then get a past due notice from them. The only way I found out who was taking it.

MERCHANTS BEWARE. This is the most prime example of a bait and switch company in over 20 years of business. We were approached by Raul DeLaHoya and told that they were the processor for First Data (our current card processor). That based on our volume, we qualified to be processed directly and eliminate the third party for processing. We were told repeatedly in a group setting that the account would be month to month. We were given competitive rates and told we were being given equipment (for our use) for each employee that processed credit cards while out on the field. We had in person meetings of the details of the transition and associated fees. Only upon receipt of our first monthly statement did we see that they drafted several fees from our account for a variety of reasons. From minimum charges PER TERMINAL (that's why they were providing so much equipment) to inflated rates. Not only were none of these charges discussed in any of the conversations, they are not included in the documentation. In addition, Raul lied repeatedly about the account being month to month, as we were also hit with cancellation fees PER TERMINAL when we discovered they were siphoning funds from our account. I emailed him the day I received our bank statement clearly upset and he responded in a hostile manner. After all their hidden fees and charges, their rates were actually 50% higher than our current processor (who supposedly, they were the processor for). This is before all the additional terminal and processing charges. We have been attempting since October of 2107 to return the equipment. I imagine they are dragging it out so they can they also charge for the equipment. We have documentation of all of the attempts to reach them, cancel, and address their fraudulent charges.

I opened two accounts with iPayments, one was for an online store and the other was my physical location. I opened both accounts in August, and then in September I was notified that my online payment portal had to be shut down due to the beauty products that I previously informed my sales rep that I had. I was very upset about the lack of detail and customer service that allowed me to even open an online portal in the first place. When I found out that my online portal account would be closed due to security reasons I immediately wanted all my accounts closed. Then today I found out that they have still been debiting my account! I haven't gotten any letters, no emails, no phone calls to let me know they were still taking money out of my account. I am very dissatisfied with the level of customer I received and I hope no other small business owner's use them in the future! THEY ARE THE WORST CREDIT CARD PROCESSOR I HAVE EVER HAD!!!!!!!!!

I am the owner of Paradize Tanning in Easley, SC. Back in August 2016 I received a phone call from an agent with IPayment named I ***. He proceeded to tell me that Merchant Services was going out of business and that he needed to set me up with a new processor. He claimed to work for IPayment/I3 Vertical. We did all of the paper work to set up the new account and he sent out a new piece of equipment. After using that equipment and equipment for 3 weeks he calls to say he sent me the wrong equipment and that he would send out a new piece and that I needed to send back the first one, which I did in a timely manor. From that moment on I began being charged for 2 accounts with IPayments, and I am talking about huge payments. This went on for a year. I called numerous times to speak with someone about deleting one of the payments but could never speak with an actual person. I left message after message and no one would ever return my calls. During 2017 I have paid nearly $10,000 in fees to these accounts, and I am not using either of them. I infact, I have yet to receive a statement from them so I have no idea what all of the money is for. Somewhere in this mix I got hooked up with I3 Vertical who claims to have inherited the accounts from Merchant Services and they have been charging me monthly as well. My processor is Central Payment and I have no contract with them, nor do I pay for the equipment. I am trying to close out these other companies so felt compelled to go to the bank and stop payment on the drafts that they took from me every month. I feel certain that I was scamed and after paying such an exhorbitant amount to 3 accounts that I don't use, I want to be released from all of it. Please help me. I don't know what to do or where to turn. It's no wonder my small business barely makes it each year. I have been robbed of $10,000.

They were charging my account over 200 a month for no reason. I have not even actually used their service