Paysafe:Group

Received a dispute notification for a credit card charge back via mail in the amount of $182.91. Credit Card number ending 434257XXXXXX3478. Post office delivered to my place of business after the due date. Notification indicated to respond no later than 3/1/2019. Transaction date was 2/8/2019. The cardholder came into my place of business and purchased hair extensions and paid with her chipped debit card. The cardholder also signed the receipt and her driver's license was verified. However, the cardholder contacted the Merchant Co. and stated that she did not receive the product. Clearly she received the merchandise and all of the required steps were conducted to assure she was the cardholder and no fraudulent act would transpire (card was chipped, pin number was entered, license was verified and receipt was signed). I received the notice via mail on 3/8/19. I opened it on 3/12/2019 and immediately contacted the Merchant Co. on 3/12/2019. They advised me that the case was closed and I could no longer dispute this case. The Merchant's Customer Service Representative said she could not control the mail and I advised them nor could I. I feel a charge back should have never been allowed since the credit card was chipped and customer had to enter a pin and it is indicated and posted in the store no refunds all sales are finale due to the nature of our product. Therefore, clearly the customer left with the product and could not return it. Now I am out the product and also the money for the product.

Was looking for an online credit card processing company with low rates to help with donations to a non profit organization that supports youth sports. Merchant Leaders came up tops in the web search. Very friendly sales people set me up with a contract. Gave me a link and instructions to set up my Web Page for donors. EXTREMELY POOR PRODUCT.
Pre-set fields designed to collect information of donors collected nothing! Reports could not be generated. No mobile-friendly view for phones. Many attempts to call customer service and I soon found out that the company they sub-contracted through (Expinet) had no idea what they were doing! Even their tech people admitted it was a new product and they didn't know how to retrieve the information. Then I found out that several donors tried to donate (and thought they did) but their cards were never processed. After several failed attempts to reach the company again - I was left a message that "there are some bugs and that people using the explorer browser wont be able to get donations processed"!! They would try to fix and get back to me - of course they never did!
I tried for months to get someone to reply to my calls or emails. Customer support is a joke by design! They transfer you and leave you on hold forever. I finally threatened some action in an email, and they replied that they would shut down the account. Then in Feb - one month later - they charged me $350 to close the account and are still charging my monthly processing fee $5.95!!!
Look on Consumer Affairs website for reviews - this is their process! Dozens of stories like this!
Tonight I got one customer service guy who told me they are now "Pay Safe" but Merchant Leaders, Expinet, Flagship Merchant, etc... "all of that is the same company". Then he put me on hold..never picked up. I WANT SOME HELP!! THIS IS FRAUD

Fraudulent company. I closed the account 6 months ago, and have continued to be charged monthly for the standard as well as multiple "additional" fees. Costs have exceeded $1000 after closing the account. Run away from this company. Customer service is non-existent once you sign up.

I recently received 26 chargeback notices from Ipayment. Charges that were not made in my shop nor monies deposited into my bank account. Money for those charges along with $520 in chargeback fees have been taken from my bank account. The charges were made on the 7th and 9th of January. My account was closed on the 10th and I have no access to my statement. I didn't close the account, they did. I was not informed of a problem with my account until I received the first letter about the first chargeback. I called many times always put on hold for long periods of time, transferred from department to department and finally told they would have to call me back which they don't. I have been in business for 28 years and have received maybe 5 chargebacks, each time I was able to rectify the charge with a sale. There is something wrong here, the company refuses to help me.

Pay Safe is a credit card processing company that was first contacted by me on 02-15-2019 to find out why $18,550.00 of our credit card deposits were not deposited into our bank account in Houston, TX. I've called Pay Safe back 7 times since 2-15-2019 and have never received a return call from the 'Risk" department paralegal, J *** , who is responsible for putting a levy and diverting funds from customer accounts. According to the Client Services team, , Ms. J is assigned our account and is the only person who can answer the question of where our credit card deposited have been diverted to. Client Services did indicate that there is a 'continuous levy hold' on our account by Michelle A Jones of TN Department of Revenue. I've contacted Ms. Jones with TN Department of Revenue and, according to Ms. Jones, there is no such levy on our account in TN and the TN Department of Revenue has not received any of our funds. We are located in and operate out of Houston, TX and do not do any business that would involve the state of TN. No one on the Pay Safe Risk team has contacted me - ever. I first left messages for Ms. J *** on Feb 15, 2019 and almost daily since then. The Client Services team will not give me the name of the Risk Manager or Accounting Manager to contact to escalate my issue or even answer my questions - the question is "where are my deposits?" I am afraid that our funds have been purposely misdirected into someone else's account. I need someone in the Pay Safe Risk Department to give me an answer.

I thought your fees are only $4.95 a month as per our agreement. I had were very few transactions done thru the year, about nine (9) of them only. I ask for a refund of overcharged fees of $666.19 this is NOT our agreement: Total charges 824.59 less agreed(4.95x12) 59.4 Overcharged 765.19 refunded 99 To be refunded 666.19 It took me a long time to know these charges are from you because what appeared in the statement is BANKARD, not Flagship. Below was my conversation with your sales person upon sign up. Also please attached. "Shane Sullivan" [email protected] The product email is already made up so I cannot switch what is on those emails. You would be paying what I quoted you at which is $12.90 for the month. This includes the $7.95 Authorize.net gateway fee and the In-House Support & online reporting which I am able to discount to $4.95. So your monthly cost is $7.95 + $4.95 = $12.90/Month. We do not charge for monthly maintenance. Our tech support team will help you with instructions and guide you through the process on integrating authorize.net to your website. But first we need to go through an application process over the phone to get you started. What would be the best time to reach you by phone to start the process? Thank you! Shane Thanks. M

I am a small business (Therapist Office)that was using Flagship Merchant Services for my credit card sales. I noticed that in December 2019 they were adding fees that didn't make sense. MISC Additional Fee -174.00, MISC Reg. reporting MF -49.00. I did not receive notification that my bill was going to increase with these fees. When I called them and spoke with Customer Relations on January 10 with Kerri, I was told this was an error and that I would be refunded. I cancelled my contract with them at this time. I returned their machine. They have not credited my account as of February 7, 2019

after receiving a notice of dispute for a customer that booked a reservation online with us, they notify us that we have ten days to respond to this dispute, and when we do, they say we cannot email the proof they are asking for and that we need to sign up an account with them to be able to login and file the paperwork to show this person made the reservation and even the pics to show who came in on the reservations. after jumping through the requirements to get this done, there system will not allow us to login and upload the proof to case five90two10077801 and there system takes 48 hours to create the account and after talking with them about this issue, They say we need to create a new user account to do this and it will be after the deadline date they give to challenge this dispute.

I payment has been removing money from my account without authorization. They removed nearly half of my earnings during the months of December and November. Also charging me for services I do not wish to have. A small buisness cannot survive when preyed upon by such deceptive companies. I have requested to speak with a manager or supervisor to resolve this issue. Constantly being put on hold and given the run around. This company is stealing from small businesses across America. A full comprehensive investigation into there business practices must take place. Please assist me and all those affected in resolving this matter. Thank you, M

My representive was J *** when I signed the contract a few years ago ,Flagship Merchant Servises charged me a hidden fees that I wasn't aware about.
I interrupted my service with them for 3 months and still chrged me $192.00.
I called customer relations but you have to wait half day before they answer your call.
Representaives are rude and abusives en partuculy the one by the name of C.
I do not hesitate to say that this company is dishonnest and I wouldn't recommade it to a small busines.
My rating is an F minus.

charging fee without authorization and notification, changing contract every month , no explanation fee, charging double fees with different name... refund not provided broke his contract and deal promises

After years of being a customer, while trying to close out my account, I was hit with a balance due of $682.13. This was and is not right, they actually owe me $216.15. Days before I closed my account, my business was hit with a few fraudulent orders, but we had a system in place once an order came in (and before we shipped) and refunded those fraudulent orders before a chargeback could be submitted to us via iPayment. So, even though we fully refunded these fraudulent orders, chargebacks still came in, so we had to show iPayment that these orders had been refunded already by showing the Authorize.net receipts for refunds. iPayment, then set the account for collections with some authority, who called, I explained, sent the ledger and they told me that I would have to call iPayment?! This has been going on for over two years now and EVERYTIME I contact iPayment, they do nothing?! I have sent numerous copies of ledgers and reciepts over the years and have talk to various people, including A *** (A***@ipaymentinc.com), Felix Alverez ([email protected]) and again today...waiting for a phone call back......... iPayment owes me $216.15 and has not been communicating or following up.

I have requested (and thought I was granted) to discontinue services from this company. They have a very poor costumer service department who refuses to put anything we agree to in writing. So it has been over 2 months since I first requested an end to service. To make things worse, the continue to deduct fees from my account that I did not agree to. I have not used this service since Oct. 28 2018 and I have payed all fees related to the last service day in November 2018. I have more recently requested any special form this company may have to discontinue my service account with them. So far I have received no response by email or mail, except for a bill for about 1 year's worth of fees.
Note: I have a 2003 contract with IPayment, but recently the billing has come from BANKCARD CENTER PO BOX 8339 THE WOODLANDS, TX 77380. I believe this company changed hands but is actually IPayment.

When I first signed up for my merchant service account with iPayment in July 2018, everything seemed to be okay for the first two months. However, their charges were getting significantly higher starting in September 2018. The charges were as follows:

Mo. Billed Charged
Jul $2633.55 $76.34
Aug $3238.08 $75.93
Sep $1409.91 $81.34
Oct $1813.07 $96.02
Nov $2720.97 $173.93
Dec $1140.61 $217.21

I contacted them in the beginning of December; they told me that they were charging me more now because I was not PCI compliant, and because my TIN number was invalid, which were both not true (I had to have had a TIN number in order to even register my account with them). They said they would give me credit for the PCI compliant overcharge, and would work on resolving the TIN number issue.
I called them again on Jan. 4 when I received my new statement. I never got an answer from them.

I don't know how they have an A+ rating with Revdex.com, maybe because different entities actually do the billing, I get two separate charges from other branchs? just look at the reviews, right now I can't even get a answer of why my $50 monthly fee went up to $258 for the last two months, while being passed around, one recording tells me to text to a number, and when I want the charges explained, I've had to email them.

My company does very little credit card transactions per annum. I need to have a service that does not require large overhead costs for non-use. I signed up with this company on the promise that monthly service fees for no transactions would be around $5.00/month. This is what I agreed to. Since June 2018, this company has taken $489.66 in fees (in addition to the $5.95 monthly fee) for no usage of their processing system. Numerous calls using multiple phone numbers has gotten me nowhere. I was hung up on, placed in never answered phone queues and misdirected to different departments that only place me back in the unanswered queue. I would like to close my account, but I cannot get anyone on the phone or answers to my emails.

I Payment has been charging our bank account for 2 years after we cancelled our account. We officially cancelled the correct way and they still have been charging us.
I Payment has admitted it was their error.They admitted they received the certified letter and the 2 machines.
They say they are trying to figure out how this happened. I don't care how it happened, I want our money put back into our account.
We have filed a complaint with them and keep getting told upper management is working on it. This is an on going thing. When calling we have encountered representatives who have been out and out rude to us. They have illegally taken over $2,8000.00 out of our account and when we ask for it to be returned the person on the phone got very rude. We have called every day for 3 weeks. The wait for someone to answer is normally 1 to 3 hours each time. No one will let us talk to a supervisor, they are on another call every time we ask or when we ask to speak to Upper Management, whom they say is working on this, they refuse to transfer us.
We are filing a complaint with the FTC and starting legal proceedings. We are at our wits end with this company. We are closing our business banking account in order to stop this company from taking money from the account. We would never recommend this company and ask people to make sure when signing up that I Payment is not the clearing house because they have fraudulent practices.

This company Ipayment inc is holding me over $7000 dollar for 12 months they say they are going to give me back the money after 12 months they send me a letter saying that I need you help me to get my money back from my sales I need it for my business it’s a lot money

I am the Vice-President of Shelter Dogs for Veterans, Inc, a 501 c 3 non-profit corporation.
According to our records, we signed up for I-payment merchant credit card service as of February 27, 2018. The service was only used twice, once for a credit payment of $113.00 on May 22nd and of $25.00 on July 9th.
Unfortunately on focusing on trying to fund raise for the cause, we did not catch the "fees" that I-payment has charged us.
The charges varied: April 2nd, $20.00; May 2nd $23.00;June 4th $190.99; July 2nd $72.95; August 2nd $73.48; Sept 4th $72.95; Oct 2nd $72.95; Nov 2nd $72.95; Dec 3rd $157.73 totaling $684.05.

Shelter Dogs for Veterans relies solely relying on donations to fund the training of service dogs for disabled veterans and first-responders suffering from PTSD and/or traumatic brain injuries.

There is no justification or rational for the service fees that have been charged.

I spoke with Christine in their Customer Service this morning regarding the fees and requested that they be funded.
Her immediate scripted response was that all charges were justified and that there would be no refund. She called the charges "month end fees".
At no time have we received any accounting statements explaining the fees charged.

Christine verified that our account has now been closed.

Please help us recover the unjustified charges.
They have been a huge drain on our funds.

Thank you,

P***
Vice-President of Shelter Dogs for Veterans, Inc

Company is constantly billing for fees that were not in the original contract. In the past, they would wave the correct the billing and credit me back the junk fees that I negotiated would not be included, now however, they are refusing to work to honor our agreement - and they are developing new junk fees to charge for.