Paysafe:Group

I signed up with this company in order to accept credit cards at my business and I was not told the truth about the charges that would be applied. In the beginning, the price was right and no problem with the charges but not long after the price was getting outrageous, there was no increase, made up excuses of not being complaint with banks which I contacted banks and they said if it was accepted in the beginning then there should not have been any non-compliant charges added. Also, I noticed that the amounts were almost the amount of the transactions. I went to my bank, contacted the company and they refused to listen and told me that there was nothing they could do. I cancelled the services and faxed the form and they continued to debit my account even when there were no transactions being done. I have not used the service in many months and still being debited. I would like that money returned and an audit on all my billing if possible. I feel that I was taken advantage of and this service steals from companies. It changed its name and my bank was told to stop the payments and continued allowing the transactions as well. The point is I have documentation for everything and have discussed this with the company, spent many times speaking with people, who say they did not get it, that it take time, that I need to resubmit it and then no calls or replies.

The company is not willing to compensate for incorrect billing of credit card transaction charges. After repeated attempts of contacting them and submitting the required documents no action has been taken. With both, regards to close the merchant account as well as refund the incorrect amounts. There has been conversation through phone and email multiple times but have not gotten a response.

Absolute ***! these guys are ***. they promised me less than 3% fee and charged me 6-7%. They told me "no contract" and then then charged me $500 for a cancellation fee. I would never recommend this company.

I have been charged for the 13 months a PCI fee of $30.00 per month. I was never notified and on top of that for 2 months charged $59.50 for enhanced security package! This company is terrible at best, I have called regarding refunding past customers and never once did the representative ever mention about a PCI.
On to Square, a much better run company.

My office manager that I had before she retired had mailed my cancellation with Ipayment account for we went to Retrieve card processing company. Since the cancellation was mailed out, I never gave it a thought that I was still paying them for services that I wasn't using for we returned their card processing machine back when the new company replaced the equipment. My new office manager question me about IPayment, what it was. The account should have been closed out back on August 30, 2014 but I was still being charged for serives that I wasn't using anymore for they never closed the account. According to my new office manager from Sept. 2014 up to Feb. 2017, I was charge a total of $2,833.33 for services that I shouldn't have been charged for since my other office manager mailed a form to cancel that account. My office manager emailed the company about the charges and requested to refund me back since I didn't have their machine and that the account should have been closed out back on August 30, 2014. They never responded and I have gave them plenty of time since then to reply to her. Now I have come to you to get help.

I attempted to close my merchant account on 06/22. I called in was given a ticket number and transferred to someone who said-ok we'll take care of that and then received nothing. I attempted again on 06/28 via email and was given a second ticket number. On 08/02 they took July fees stating the account wasn't closed. I call and spoke with someone who said he would put in a note about processing the refund after the closure and they finally sent a form that I needed to fill out. I called back today and they're customer service rep this morning told me they had nothing to do with the refund, gave me another ticket number and that I had to talk to an agent and transferred me to a voicemail. This is why I chose to close my account. Horrible customer services and excessive fees every month.

DO NOT DO BUSINESS WITH THIS COMPANY- My husband met with a broker to set up an account for his business. He set up to use our checking account to process transactions too. Just a couple weeks after setting up an account my checking account was charged and we had not even received our processor. He contacted the broker whom said it would be refunded and would get back to him (he never did). I then received a bill in the mail in MY NAME. I never met with the person, never signed any documents ever and I get billed. So my husband calls iPayment and they would not even talk to him because he was not on the account that was supposed to be in his name. I contacted the broker and he stated the account HAD to be in my name because my name is first on the checking account. I informed him that I never authorized the account and wanted it cancelled immediately and refunded money I never authorized. After several weeks with no response and receiving another bill I directly contacted iPayment. They told me that they had to submit my account for review and I would be contacted in a day or 2. I told them I wanted the account cancelled immediately and that the charges were not authorized in my name and they needed to take them off my account. Low and behold I was never contacted back and received another bill. I then called again and got the same response, someone will contact you. I had to turn it over to my attorney who sent them a letter stating all correspondence was to go through him going forward. About 5 months has gone by and I now receive a letter from a collection company with there name on it over $36. I had to go back to my attorney to send the collection company. I am now forking money out of my own pocket to pay my attorney to resolve an issue that should have never happened. This company will just put an account in your name without authorization. This is fraud! If I could have given Zero stars I would have.

Beware - I've been with this company for many years. I signed up another account / location with them but when I terminated that account in writing they neglected to terminate it. For over 1 year they continued to charge me over $60 a month for an account with $0 in sales because they said they never received my email. When I resent the email they said it was my responsibility to make sure they successfully terminated my account and was not willing to credit me the additional charges or provide a refund. Even though I've been a loyal customer for years and have another account with them. I will swtich providers today. Horrible customer service and I'm sure they did get my notice but purposely failed to terminate my account. If I iddn't have ther other account - I probably would have noticed the charges sooner - but I thought the charges were all valid.

IN FEBRUARY 2018 WE CONTRACTED WITH FLAGSHIP/IPAYMENT CREDIT CARD PROCESSING COMPANY. IN JULY WE FOUND THAT IPAYMENT HAD HELD OUR CREDIT CARD PAYMENTS APPROXIMATELY $57,000 FROM MARCH TO MAY FOR OVER 90 DAYS WITHOUT SUBMITTING THEM TO OUR BANK ACCOUNT AND WITHOUT NOTIFICATION TO K-VAC. THE PROBLEM WAS FOUND WHEN K-VAC BANK RECONCILIATIONS WERE COMPLETED AND WE FOUND THAT THE FUNDS WERE NOT IN OUR ACCOUNT. WE CONTACTED IPAYMENTS RISK MANAGEMENT INQUIRING AS TO WHY PAYMENTS WERE NOT SUBMITTED AND REQUESTING PAYMENT TO BE SUBMITTED. K-VAC'S CEO HAD TO SEND AN EMAIL STATING SHE WOULD GET ATTORNEY INVOLVED IF THEY WOULD NOT ISSUE FUNDS AS THEY KEPT DELAYING SUBMISSION. THE MONTHLY STATEMENTS ALSO SHOWED THAT THESE PAYMENTS HAD BEEN SUBMITED WHICH WAS ERRONEOUS. IPAYMENT THEN SUBMITTED A PAYMENT OF APPROXIATELY $51,000 AND CHARGED THE REMAINING TO FEES. WE WERE ORIGINALLY TOLD NON-QUALIFYING CHARGES WERE AN ADDITIONAL FEE FOR OVERSEAS PAYMENTS WHICH WAS NOT A PROBLEM FOR K-VAC AS OUR CUSTOMERS ARE ALL LOCAL WITHIN THE US. WHEN WE QUESTIONED THE EXHORBANT FEES THEY WERE CHARGING THEY SAID ALMOST ALL OF OUR CHARGES WITH THE EXCEPTION OF 1 WERE NON-QUALIFYING. THEY COULD NOT EXPLAIN WHY AS OUR PAYMENTS WERE FROM LOCAL CUSTOMERS. WE REQUESTED A DETAIL OF THE CHARGES AND WHICH ACCOUNTS WERE NON-QUALIFYING AND THEY SAID THEY COULD NOT GIVE IT TO US AS IT WAS CONFIDENTIAL INFORMATION. WHEN WE QUESTIONED WHY THEY HELD THE PAYMENTS FROM OUR ACCOUNT THEY SAID THEY WERE REVIEWING THEM AS THERE WAS OVER $15,000 IN PAYMENTS, CONTRARY TO OUR CONTRACT WHICH STATES THAT OUR LIMIT IS $150,000 PROCESSING LIMIT. THEY EVENTUALLY GAVE US AN ADDITIONAL CREDIT OF APPROXIMATEY $700.00 WHICH SEEMS INSIGNIFICANT VS THE LACK OF FUNDS BEING HELD FROM OUR ACCOUNT FOR OVER 90 DAYS. IPAYMENTS INFORMATION GIVEN DURING SALES CALL AND ACCORDING TO OUR CONTRACT DIFFER FROM WHAT WE WERE TOLD FROM THE RISK DEPT.

After doing a routine credit check I found that IPAYMENT INC, 30721 Russell Ranch Rd Ste 200, Westlake Village, CA 91362 Phone number , fraudulently accessed my TransUnion and Experian Credit reports. On February 13, 2018, February 22, 2018 and June 22, 2018 IPAYMENT INC fraudulently accessed my Experian credit report and pulled three hard inquires. On the same dates, February 13, 2018, February 22, 2018 and June 22, 2018 IPAYMENT INC fraudulently accessed my TransUnion credit report and pulled three hard inquires. In total IPAYMENT INC pulled 6 hard inquires without my permission and or consent. I have never done any business with IPAYMENT, never applied for finance or a credit card processor account with this business nor have I ever given anyone permission to apply on my behalf to IPAYMENT INC. Please note that unauthorized and impermissible credit inquires violate the Fair Credit Reporting Act and IPAYMENT IN has already committed 6 separate violations of the FCRA.

We signed up with Leaders Merchant Solutions, a subsidiary of iPayment, for credit card processing in 2016. We own and operate retail pet boutiques and a grooming salon in Colorado. Leaders collected over $30,000 in processing fees annually through our businesses. During this time, we received slow customer service response time and misinformation from phone reps when we had issues with a card reader. Then in May of 2018, we received a phone call from a representative with iPayment, requesting information about a treat and dietary supplement containing CBD for dogs. We purchase one of these products through a national distributor and we're told that there were no issues with these treats because they were marked as a dietary supplement and contained no THC. She basically told me that Wells Fargo - apparently associated with ipayment and leaders, had made a board decision that they would not process transactions having anything to do with CBD. She asked me if we would immediately stop selling these products. I told her I would need to makes some calls and determine what our options were, because this was the first we had heard of this. I asked if any notice had been sent and she said no, that it was a business decision. I asked what would happen if they cancelled us. She told me they would be terminating us, so we would not face fees. The next day, I received contact from Jason in their high risk department telling me I had two options - to go into their high risk portfolio with processing rates around 7.4% or face cancellation. I sent him an email the following day notifying him that we would no longer sell the treats because we could not afford those rates, to which he replied we had no options, that we had already been "flagged". This is not what we were told by the other rep, but he told me they would shut down my terminals without notice. We immediately began looking and found another processor. Shortly after, I received a letter notifying me that Leaders was terminating all of my accounts (I have this letter). And within days, I had three $299 cancellation fees deducted from my bank account. I called numerous times and was told it is automated and there is nothing they can do. Additionally, I was told by this man Jason Michalski in the high risk department that I needed an RMA to return my equipment and a phone number was provided. I called and was told that I would receive an RMA for each terminal. I never received these and called again and was told the same thing. I checked email and mail but nothing was received. I received a notice on July 2 that I had until the 13th but when I called again was told I needed to wait for the RMAs. They were never sent and then on the 13th, they hit me with a $1065 fee for the terminals.

This entire experience feels like a complete scam, though I know they are claiming it is legitimate. I received no notice, no options, there is nothing but a business decision to back up what they decided. We broke no laws, they chose to terminate the contract and then I have had to pay for it. We are a small business and cannot take a $2,000 hit. We are reporting this here, with the Secretary of State and any other entity that might be able to help us. We simply want the cancellation fees reversed and RMAs to send these terminals back and that fee refunded.

The company offers credit card services to businesses. On May 10, 2017 I cancelled their services because we started using another company for processing our credit cards. I filled out a Close Merchant Account Request Form. I signed it as the Chief Financial Officer of the company. I then went out of the country. They did not accept my close request and continued to bill our company for the following year, a total of $669.33 without our knowledge or approval until my wife, the owner complained on May 14, 2018. Bankcard refuses to make any adjustment to the money they collected against our account. They said they sent two emails to an email address that was not on my closure request and that we did not respond. They did not contact me by email or phone about this, but continued billing us and taking money from our account. I think they were not diligent in letting us know what was happening.

Hi, I have been a customer since May of 2017 and have been continually increased in rate without notification, I have called them and they said "oh that was a mistake we will correct it" and they have yet to refund my money and it has been 3 weeks, I keep calling and they said "we are trying, it has to be calculated manually" so it still isn't being refunded and I have spent HOURS on the phone now just trying to get it taken care of. I feel like they are not being transparent. When I argue that my rate is too high they say "no, this is a very good rate" which I know it isn't because other companies are lower. I have shopped around with several other companies so I know a lot more about the types of rates, fees etc now which I didn't know when I signed on.

I submitted and application with the company on 2/2/18. Immediately after this I discovered that my company would not need to begin processing credit cards. The application was for 90 day free trial then I would begin to incur charges. After signing up I never, ever activated the account by going to the website--never logged in--never set up id and password, never used the account or services at all. Since I never used the free trial I, I did not think I had an active account with this company. I never responded to any of the emails because I never activated the account.
I am finding that the company proceeded to bill me exactly 30days after the application (3/2/@19.95) then again on (4/[email protected]) then on (5/2 @22.95). what got my attention was the charges on (6/4 @ 191.90). To date; I have paid this company a total of 255.75 only for the pleasure of submitting an application.
#1--what happened to the 90 day free trial?
#2. Never activated by using the trail

why should I have to pay these charges when I never once activated the account? I spoke to customer services who informed me that regardless of usage; the services were offered so the charges were billable.
should not I have had to do something other than fill out the application in order to get billed?
I did not accept the services from this company by not activating the account. I should not have been charged before the free trail and definitely not after the free trial was not accepted.

I want to share what a great experience I have had. I 've into contact with Elsie and she has been so professional, caring, understanding and helpful. She listened you problem with compassion and quickly stepped in to solve the issue. She has done exactly what she said she would do and took care of me. I beyond pleased with how she handled the situation. I would highly recommend her services to anyone!

I received a dispute from Clover ($130.80) to my business. I contacted the Chargeback Department, however, no solution was made. I reviewed my records and found the receipt where the customer signed. It’s apparent that the dispute wasn’t made by the customer, because I did not receive any information on behalf of the financial institution for the customer. It seemed as if the representative wasn’t knowledgeable with the information being in their system.

I’ve also had additional charges, Clover App Market reoccurring charges for $48.55, which I did not authorize. My Clover account has been canceled since April 2018, I shouldn’t receive miscellaneous charges.

I CALLED THE SAME DAY TO CANCEL THE SERVICE THREE YEARS AGO. I NEVER ACTUALLY USED THE SERVICE NOT EVEN ONCE. I HAVE BEEN TAKEN FOR $204.90 EACH YEAR AND I FAXED ANOTHER REQUEST ON JUNE 5TH 2018
AND WAS BILLED AGAIN.THIS COMPANY IS TERRIBLE AND CORRUPT. I WANT MY REFUND FOR A SERVICE I NEVER USED AND CANCELED THE SAME DAY I SIGNED UP!

CHECK YOU'RE BANK STATEMENT!!!!! This company keeps charging fees even after the account is "closed".
The charges on the statements are unclear and we were not aware of the charges for not using the machine as often as they would have liked us too. The fees are way too high and the procedure to close the account is chaotic and ridiculous. Even after confirmation of closure they are still taking money. They charge for every thing. If you don't take a compliance procedure every month they charge. There is no profit being made for my small business because the % rate is so high.

Charged my bank for credit card terminal that has been broken. There was a 3rd party in charge of our account and he would not call or return our calls. We were not informed that he had turned everything over to ipayment. We were never notified by them in writing or a phone call. Customer service says the bank charges will not be reversed even though there has been no usage on it.

Several years ago I engaged ipayment.com to process payments for my wine club in which about 150 customers per month would have their credit cards charged $30 per month for two bottles of wine which they would then pick up at my retail wine store. This month, ipayment notified me that they were withholding my funds totaling nearly $3990 for fraud. Upon further investigation, it was revealed that their agent set up the sweep incorrectly, categorizing my retail store as "moto" and therefore, I have to set up an entirely new account with the original agent who made the error before my funds will be released. My funds have been withheld for 7 days and counting and that agent is unavailable and has not called me back and I continue to wait while my business languishes and I cannot pay for the goods and services required to maintain my business.