Walmart lube performed a high mileage oil change on my car but did not check the fluids causing my transmission to go out On July 25, I got a high mileage oil change at the Sylacauga, AL location walmartOn Thursday July 28, my car stalled and the mechanic stated that there was no transmission fluid in the carI had to pay to get my car towed and am waiting on the total cost of getting it fixedThere is no way the mechanics at Walmart checked my transmission fluids
TV Damage with protection plan - no help and horrible customer service with a different story every time I call I bought a TV about months ago for my new home Due to unforeseen circumstances I just moved into the home on 10/ The TV I purchased was in a room by its self in a dry safe location When I opened the box to put the TV in my new home the TV screen was crackedI even bought the 3-year warranty plan and they told everything was covered including cracked screens I took it back to the Walmart store and they said "there is nothing they can do but it does look like it was cracked from when it was bought." I reached out to Assurion who does the warranties and they said they can't help me I then reached out to LG and they said they can't help either and to call Walmart I called Walmart on 10/and the employee names [redacted] or [redacted] and he stated that my case made a good claim and he will report it to higher up for review for a replacement TV I was told I would here
On Jan 2, I went to Walmart Store # and had a disturbing experience at several areas of the storeI purchased a Trac phone and as I exited the store the security alarm went offThe store "greeter" then called me overHowever, rather than promptly verify my receipt and correct Walmart's failure to deactivate the internal item, he stood me aside and had me wait while he reviewed the packages of others who came after meThe experience made me feel as though I was errant and needed more detailed searchingI attempted to voice my feeling to Simon, the greeter, but he was argumentativeI then requested he call a Mgr overI waited mins with no one coming to investigate my concernI then approached a cashier Rachel to page a manager, and again waited another five minsAt my min mark, I was approached by Rachel, who walked with me to the customer service sectionAt this time I'd already waited minsIt was mins secs before I got to speak to Sandy, Asst Mgr about my concernI attempted calling Walmart's district office to no avail It is unclear what the directions given the doorman is, but I resent having my time wasted, and being made to feel like a criminal, as was the case with this Walmart visitI look forward to a response, and correction of this practice ***
I bought a tire warranty and it's been less than a year & this is the 2nd problem now suddenly they don't want to fix the issue I bought Douglass tires from WalmartI bought the warranty and mounting as wellThis is the 2nd time the tire has given me problemsThe 1st time I had trouble dealing with the warranty and they made me pay the fee a 2nd timeThat was just a little over a month agoThe tire is giving me a problem again and for the 2nd time they supposedly can't find the warranty that I have now paid twice forSomeone working in automotive is clearly pocketing money and screwing people on warrantiesThis is ridiculous I have paid twice for this warranty and I would like it honoredObviously the Douglas tire Walmart sells isn't a reliable tire, because I should not have this many problems in such a short amount of timeThe 1st time they made me repay they replaced the tireThis time they are just completely ignoring the problem when they have been paid twice, totall
Walmart store refused to accept return of an item which is qualified for return according to its store policy I bought a Sony AV receiver in 5/and tried to return with the original receipt in June because it doesn't work well for meThe first store I went said it qualified for the return, however they're unable to accept because the receiver was not sold in that store, and they suggested that the original store from which I purchased should be able to accept itI went to the original store, but got refused againThe manager said that the receiver should be returned within days of purchase as it is counted as an electronic deviceI showed them the return policy (can be found at: http://help.walmart.com/app/answers/detail/a_id/9/~/return-policy https://help.walmart.com/app/answers/detail/a_id/205/related/ and http://corporate.walmart.com/policies) which lists the electronic devices that must be returned within daysHere is the duplicated list: Computer
Poor customer service, have receipt in hand but still doesn't want to work with customer, item in box didn't look identical to picture on box which isn't my fault and they didn't want to refund the item and because I told them they would do something or I would contact the Revdex.com, I was told to take my item, call the Revdex.com and leave there store
During my most recent trip to the Walmart on North Street in Nacogdoches TX, I was accused of stealing by a Walmart employee in the gas stationThis employee was very disrespectful and rude to me during this timeI had gone in to get a fountain drink this past Friday along with me and my younger brotherAfter getting the drinks my dad told me to let the cashier, ***, know that my dad would pay for all four drinks after letting [redacted] know this he did not respond so I asked him did he hear what I said and he still did not respondWhen walking out the door to get in the car, [redacted] stops me and says "Uh Uh where do you think you're going?" I then proceeded to turn around and tell him my dad was in line and he was paying for all four drinks and that I let him know this a minute agoHe told me that I was not to leave and to wait until my dad had purchased all four drinksThere were other customers in line who witnessed and saw this incidentMy dad then stepped in and told [redacted] that he was paying for all the drinks and that I had let him know of this earlierI have never been accused of stealing by any employee before anywhere and do not think the actions taken by [redacted] was rightI have spoken with the store manager about the incident and she plans to do nothing about itI feel as if this incident could and would have been avoided if [redacted] had not been rude and ignored me, the customer when I spoke to himThis incident was uncalled for and ridiculousAll of this over four drinksI have decided to avoid this Walmart altogether to avoid any future problemsHowever, I do not want to considering there are things like electronics I may need to buy in the futureWhat can be done about this incident? Please Reply
Family Mobile locked my phone without telling meI paid for the phoneNow they are delaying unlocking it for free as stipulated on their WEB siteThey promised me to unlock it in hoursThat did not happenI am a disabled senior citizen that uses a cell phone for safety reasonsI might need to dial for obvious reasonsThey did this because they do not like me going over to a new service.They could just send me a check for $That is what I paid for the phoneThis is a company that does not know the difference between right and wrong Product_Or_Service: unlock code Account_Number: account # XXXXXXXXX
Bought an automotive led acid battery and brought in the old battery to recover the state mandated core charge After one and a half hours, multiple store employees, the assistant manager and phone customer service representatives, nobody was able to refund the core charge I had paidOne phone representative was even trying to explain to me that the 12$ was a hazardous shipping charge and therefore not refundable
Twice, online, I bought two bottles of brake fluidI returned threeI got credit for twoAt home, I noticed Walmart's mistake Twice, online, I bought two bottles of brake fluidI returned threeI got credit for twoAt home, I noticed Walmart's mistakeBefore this filing, I spent about minutes on the phone with themThe store's Customer Service woman told me that I was at fault without any justification, and she got angry with me without justificationThen, the manager said that I have to go back now, even though they have the paperwork, and they do not need anything from meI can not go back nowThen, I called their online Customer Service, who told me, even though I bought online, I have to go back to the store
Incorrect tires put on my vehicleI can not reach a manager when I call the store I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
The [redacted] at Walmart on Howell Mill in Atlanta, Ga was horribleI ordered several dishes for my daughter's graduation reception and anything that could have gone wrong didFirst, my cupcake order was completely wrong from the decorations to the flavorI ordered white cupcakes and got white/chocolateBecause most of my guests, including my daughter, doesn't eat chocolate cake, we ended up giving many of those awayHe grad picks weren't in the cupcakes, the wrong color icing was on them and the sprinkles were notMoving on to my deli order...I ordered a piece fried chicken and the employees totally missed that orderShe was dropping chicken to sell at the deli but I had to insist she give me the chicken she had cookedIn addition, I ordered two trays of pin wheelschicken chaser and chicken bacon ranch but I ended up with two trays of the same typeWith all of this, I ran late setting up for my guestProbably worse of all, I called to speak to the customer service manager and after I told him the problem he asks me to hold but never returns to the phoneAfter minutes of being on hold I finally hung up
The walmart store located in glenwood ave durham, nc is by far one of the worse walmart stores ever. None of the employees know how to treat customers and do not know a thing about customer service. Every time we go to this location we always have a bad and negative experience. The managers are the worse part of it. They are lazy and incompetent. You should check wisely who is representing walmart because they are not doing a good job.
Items purchased via Walmart Grocery online were missing from order; despite manager promise to refund missing items post courtesty credit, not receivd On 8/17, I placed online Walmart grocery order# XXXXXXX-XXX, which was for pickup on 8/ After arriving home on 8/from picking up the order, I realized many items were missing from the order I tried calling the store (XXXXXXXXXX), but was told a Manager was not available I then called the 800# (XXX-XXX-XXXX), and they could not reach a store manager eitherwent down the list of missing items, and they issued credit for most, but told me they did not see that I was charged for the missing chickens They did issue a partial refund, but I never received a proper itemized receipt, nor full credit for missing items I spent several days trying to reach a store manager before finally reaching manager Amber (XXXXXXXXXX) on 8/ She confirmed I was indeed charged for the chickens not receivedpromised she would follow up wit
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/ Account_Number: XXX-XXX-XXXX
I was doing shopping at Wal-Mart in springdale every days spending more than a $in every visit , during years Last week I grabbed some clothes but I remained that I didnt have enough money and I left them in another shelf from where they wereWhen I was ready to leave three security gays stopped me asking me if I have clothes in my purse that belong to Wal-Mart and I said yes but I paid them in another visit They asked me to follow them to the office Then while they checking the cameras they called the police .They accussed me for not paying the whole merchandise that I had in the cart for stealing batteries,shoes, clothes, make up and jewerly After that they unsure about it taking out and putting back in my purse the stuff that I paid for When I said to the mánager that after that very bad experience I wasnt going to Wal-Mart anymore he said oh no we dont want that to happen Then he putted the money that I had spent for the groceries in a gift card thinking what with that he can fix the mistake .I finish in the jail because I didnt have the receipt for the stuff that I had in the pursePlus all this ridiculous inconvenience I need to go to the court And when I told them that I have my little child waiting to get in outside my home they didnt care about it If something bad had happen to my child they had been responsable for that.They made me lost time ,money and put me in a stressfull situation that I didnt deserve Now im already working to get back my clean record thank you to Wal-Mart .!!!!!!!
Went to the vision center to get new glasses and examWaited about a week, picked up my new glasses and things seemed blurryI was told it was an "Adjustment Period" and I should get used to itMind you, my other glasses were done through Lenscrafters and were absolutely perfect until I broke themTrying to save money I went to WalmartAfter about weeks, I took the glasses back and explained they are still blurryThey compared the script with the lenses and said they are correct based on my exam and sent me on my wayAbout months later, still the same, blurry...I took them back for the 2nd time and this time, was dilated (I wasnt the first time) and re examinedThe Dr said I have vision and he doesnt see anything wrong with the glassesAnd, sent me on my wayTHey did NOT rectify the matter in any way so now I am stuck with this crappy pair of glassesI would NEVER recommend Walmart Vision Center to anybodyI am very disappointed in the Dr as well as Optical StaffWhy couldnt they just make my glasses according to my other script from Lenscrafter? Why couldnt they do ANYTHING for me?
I paid the first bill and discontinued the service they keep billing me for service when I shut it off and paid whar I owedIt is Walmart family mobileThey mis spelled my name and did not shut it off like they said I never used this service at all
Wrong product in an unopened box We tried to buy television serial #LTMWVTLUXXXXXXX earlier this afternoon on September 11th, at 4:The box seemed unopened so we did not bother to check the inside conditionHowever, as soon as we got home and opened the box, there was a different television and warranty return system in the box with the serial #LAUSVOKTXXXXXXXNot only was it the wrong television, it was dusty and a streak of something was in the middle of the screen Immediately, we went back to Walmart and tried to return itHowever, the customer service, both at the local Walmart and the corporation's line, insulted and accused my family of replacing the actual television with an old one I paid $for a Model VIZIO 50'' D48f-Eto have a broken VIZIO 48'' in that box and accusations against my family's integrity
Walmart lube performed a high mileage oil change on my car but did not check the fluids causing my transmission to go out On July 25, I got a high mileage oil change at the Sylacauga, AL location walmartOn Thursday July 28, my car stalled and the mechanic stated that there was no transmission fluid in the carI had to pay to get my car towed and am waiting on the total cost of getting it fixedThere is no way the mechanics at Walmart checked my transmission fluids
TV Damage with protection plan - no help and horrible customer service with a different story every time I call I bought a TV about months ago for my new home Due to unforeseen circumstances I just moved into the home on 10/ The TV I purchased was in a room by its self in a dry safe location When I opened the box to put the TV in my new home the TV screen was crackedI even bought the 3-year warranty plan and they told everything was covered including cracked screens I took it back to the Walmart store and they said "there is nothing they can do but it does look like it was cracked from when it was bought." I reached out to Assurion who does the warranties and they said they can't help me I then reached out to LG and they said they can't help either and to call Walmart I called Walmart on 10/and the employee names [redacted] or [redacted] and he stated that my case made a good claim and he will report it to higher up for review for a replacement TV I was told I would here
On Jan 2, I went to Walmart Store # and had a disturbing experience at several areas of the storeI purchased a Trac phone and as I exited the store the security alarm went offThe store "greeter" then called me overHowever, rather than promptly verify my receipt and correct Walmart's failure to deactivate the internal item, he stood me aside and had me wait while he reviewed the packages of others who came after meThe experience made me feel as though I was errant and needed more detailed searchingI attempted to voice my feeling to Simon, the greeter, but he was argumentativeI then requested he call a Mgr overI waited mins with no one coming to investigate my concernI then approached a cashier Rachel to page a manager, and again waited another five minsAt my min mark, I was approached by Rachel, who walked with me to the customer service sectionAt this time I'd already waited minsIt was mins secs before I got to speak to Sandy, Asst Mgr about my concernI attempted calling Walmart's district office to no avail It is unclear what the directions given the doorman is, but I resent having my time wasted, and being made to feel like a criminal, as was the case with this Walmart visitI look forward to a response, and correction of this practice ***
I bought a tire warranty and it's been less than a year & this is the 2nd problem now suddenly they don't want to fix the issue I bought Douglass tires from WalmartI bought the warranty and mounting as wellThis is the 2nd time the tire has given me problemsThe 1st time I had trouble dealing with the warranty and they made me pay the fee a 2nd timeThat was just a little over a month agoThe tire is giving me a problem again and for the 2nd time they supposedly can't find the warranty that I have now paid twice forSomeone working in automotive is clearly pocketing money and screwing people on warrantiesThis is ridiculous I have paid twice for this warranty and I would like it honoredObviously the Douglas tire Walmart sells isn't a reliable tire, because I should not have this many problems in such a short amount of timeThe 1st time they made me repay they replaced the tireThis time they are just completely ignoring the problem when they have been paid twice, totall
Walmart store refused to accept return of an item which is qualified for return according to its store policy I bought a Sony AV receiver in 5/and tried to return with the original receipt in June because it doesn't work well for meThe first store I went said it qualified for the return, however they're unable to accept because the receiver was not sold in that store, and they suggested that the original store from which I purchased should be able to accept itI went to the original store, but got refused againThe manager said that the receiver should be returned within days of purchase as it is counted as an electronic deviceI showed them the return policy (can be found at: http://help.walmart.com/app/answers/detail/a_id/9/~/return-policy https://help.walmart.com/app/answers/detail/a_id/205/related/ and http://corporate.walmart.com/policies) which lists the electronic devices that must be returned within daysHere is the duplicated list: Computer
I purchase two tires on last nightWhen leaving the store I tried to crank my car and my key was broke Walmart broke my car key
Poor customer service, have receipt in hand but still doesn't want to work with customer, item in box didn't look identical to picture on box which isn't my fault and they didn't want to refund the item and because I told them they would do something or I would contact the Revdex.com, I was told to take my item, call the Revdex.com and leave there store
During my most recent trip to the Walmart on North Street in Nacogdoches TX, I was accused of stealing by a Walmart employee in the gas stationThis employee was very disrespectful and rude to me during this timeI had gone in to get a fountain drink this past Friday along with me and my younger brotherAfter getting the drinks my dad told me to let the cashier, ***, know that my dad would pay for all four drinks after letting [redacted] know this he did not respond so I asked him did he hear what I said and he still did not respondWhen walking out the door to get in the car, [redacted] stops me and says "Uh Uh where do you think you're going?" I then proceeded to turn around and tell him my dad was in line and he was paying for all four drinks and that I let him know this a minute agoHe told me that I was not to leave and to wait until my dad had purchased all four drinksThere were other customers in line who witnessed and saw this incidentMy dad then stepped in and told [redacted] that he was paying for all the drinks and that I had let him know of this earlierI have never been accused of stealing by any employee before anywhere and do not think the actions taken by [redacted] was rightI have spoken with the store manager about the incident and she plans to do nothing about itI feel as if this incident could and would have been avoided if [redacted] had not been rude and ignored me, the customer when I spoke to himThis incident was uncalled for and ridiculousAll of this over four drinksI have decided to avoid this Walmart altogether to avoid any future problemsHowever, I do not want to considering there are things like electronics I may need to buy in the futureWhat can be done about this incident? Please Reply
Family Mobile locked my phone without telling meI paid for the phoneNow they are delaying unlocking it for free as stipulated on their WEB siteThey promised me to unlock it in hoursThat did not happenI am a disabled senior citizen that uses a cell phone for safety reasonsI might need to dial for obvious reasonsThey did this because they do not like me going over to a new service.They could just send me a check for $That is what I paid for the phoneThis is a company that does not know the difference between right and wrong Product_Or_Service: unlock code Account_Number: account # XXXXXXXXX
Bought an automotive led acid battery and brought in the old battery to recover the state mandated core charge After one and a half hours, multiple store employees, the assistant manager and phone customer service representatives, nobody was able to refund the core charge I had paidOne phone representative was even trying to explain to me that the 12$ was a hazardous shipping charge and therefore not refundable
Twice, online, I bought two bottles of brake fluidI returned threeI got credit for twoAt home, I noticed Walmart's mistake Twice, online, I bought two bottles of brake fluidI returned threeI got credit for twoAt home, I noticed Walmart's mistakeBefore this filing, I spent about minutes on the phone with themThe store's Customer Service woman told me that I was at fault without any justification, and she got angry with me without justificationThen, the manager said that I have to go back now, even though they have the paperwork, and they do not need anything from meI can not go back nowThen, I called their online Customer Service, who told me, even though I bought online, I have to go back to the store
Incorrect tires put on my vehicleI can not reach a manager when I call the store I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
The [redacted] at Walmart on Howell Mill in Atlanta, Ga was horribleI ordered several dishes for my daughter's graduation reception and anything that could have gone wrong didFirst, my cupcake order was completely wrong from the decorations to the flavorI ordered white cupcakes and got white/chocolateBecause most of my guests, including my daughter, doesn't eat chocolate cake, we ended up giving many of those awayHe grad picks weren't in the cupcakes, the wrong color icing was on them and the sprinkles were notMoving on to my deli order...I ordered a piece fried chicken and the employees totally missed that orderShe was dropping chicken to sell at the deli but I had to insist she give me the chicken she had cookedIn addition, I ordered two trays of pin wheelschicken chaser and chicken bacon ranch but I ended up with two trays of the same typeWith all of this, I ran late setting up for my guestProbably worse of all, I called to speak to the customer service manager and after I told him the problem he asks me to hold but never returns to the phoneAfter minutes of being on hold I finally hung up
The walmart store located in glenwood ave durham, nc is by far one of the worse walmart stores ever. None of the employees know how to treat customers and do not know a thing about customer service. Every time we go to this location we always have a bad and negative experience. The managers are the worse part of it. They are lazy and incompetent. You should check wisely who is representing walmart because they are not doing a good job.
Items purchased via Walmart Grocery online were missing from order; despite manager promise to refund missing items post courtesty credit, not receivd On 8/17, I placed online Walmart grocery order# XXXXXXX-XXX, which was for pickup on 8/ After arriving home on 8/from picking up the order, I realized many items were missing from the order I tried calling the store (XXXXXXXXXX), but was told a Manager was not available I then called the 800# (XXX-XXX-XXXX), and they could not reach a store manager eitherwent down the list of missing items, and they issued credit for most, but told me they did not see that I was charged for the missing chickens They did issue a partial refund, but I never received a proper itemized receipt, nor full credit for missing items I spent several days trying to reach a store manager before finally reaching manager Amber (XXXXXXXXXX) on 8/ She confirmed I was indeed charged for the chickens not receivedpromised she would follow up wit
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/ Account_Number: XXX-XXX-XXXX
I was doing shopping at Wal-Mart in springdale every days spending more than a $in every visit , during years Last week I grabbed some clothes but I remained that I didnt have enough money and I left them in another shelf from where they wereWhen I was ready to leave three security gays stopped me asking me if I have clothes in my purse that belong to Wal-Mart and I said yes but I paid them in another visit They asked me to follow them to the office Then while they checking the cameras they called the police .They accussed me for not paying the whole merchandise that I had in the cart for stealing batteries,shoes, clothes, make up and jewerly After that they unsure about it taking out and putting back in my purse the stuff that I paid for When I said to the mánager that after that very bad experience I wasnt going to Wal-Mart anymore he said oh no we dont want that to happen Then he putted the money that I had spent for the groceries in a gift card thinking what with that he can fix the mistake .I finish in the jail because I didnt have the receipt for the stuff that I had in the pursePlus all this ridiculous inconvenience I need to go to the court And when I told them that I have my little child waiting to get in outside my home they didnt care about it If something bad had happen to my child they had been responsable for that.They made me lost time ,money and put me in a stressfull situation that I didnt deserve Now im already working to get back my clean record thank you to Wal-Mart .!!!!!!!
Went to the vision center to get new glasses and examWaited about a week, picked up my new glasses and things seemed blurryI was told it was an "Adjustment Period" and I should get used to itMind you, my other glasses were done through Lenscrafters and were absolutely perfect until I broke themTrying to save money I went to WalmartAfter about weeks, I took the glasses back and explained they are still blurryThey compared the script with the lenses and said they are correct based on my exam and sent me on my wayAbout months later, still the same, blurry...I took them back for the 2nd time and this time, was dilated (I wasnt the first time) and re examinedThe Dr said I have vision and he doesnt see anything wrong with the glassesAnd, sent me on my wayTHey did NOT rectify the matter in any way so now I am stuck with this crappy pair of glassesI would NEVER recommend Walmart Vision Center to anybodyI am very disappointed in the Dr as well as Optical StaffWhy couldnt they just make my glasses according to my other script from Lenscrafter? Why couldnt they do ANYTHING for me?
I paid the first bill and discontinued the service they keep billing me for service when I shut it off and paid whar I owedIt is Walmart family mobileThey mis spelled my name and did not shut it off like they said I never used this service at all
Wrong product in an unopened box We tried to buy television serial #LTMWVTLUXXXXXXX earlier this afternoon on September 11th, at 4:The box seemed unopened so we did not bother to check the inside conditionHowever, as soon as we got home and opened the box, there was a different television and warranty return system in the box with the serial #LAUSVOKTXXXXXXXNot only was it the wrong television, it was dusty and a streak of something was in the middle of the screen Immediately, we went back to Walmart and tried to return itHowever, the customer service, both at the local Walmart and the corporation's line, insulted and accused my family of replacing the actual television with an old one I paid $for a Model VIZIO 50'' D48f-Eto have a broken VIZIO 48'' in that box and accusations against my family's integrity