Paramount Real Estate

[redacted] [redacted]
M&T case [redacted] filed with Revdex.com. AFTER FILING THIS COMPLAINT AND SUBMITTING TO M&T proof of all payments current I received. Lettet of default stating foreclosure proceedings. Loan # [redacted]. This letter was signed by [redacted]. The only response I have received from M&T since the filing of this complaint stated the company received the complaint from Revdex.com and were investigating. Next, I received this letter. (Attached × 3) I'm concerned M&T will move forward with forclosure proceedings before addressing my Revdex.com complaint. Mr [redacted] is the contact I mailed all proof of payments too. I hope you can help me. It is very stressful to continue to receive this harassment from M&T. I received statements of different amounts from the billing center weekly. M&T will "happen to locate" a mortgage payment I made months ago adjusting the total yet still show months arrears. The mortgage payments are current. Also now M&T increased the monthly payments beginning in April 2016. I have contacted Hud and Revdex.com. Can you advise further action I can take to prevent this. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Before opening the account, I indicated that the only reason that I am opening the account is to get the coupon offer. I was told I will get it. After opening the account, I was told that the coupon expired but will try and there is hope to get the offer. I appreciate all MT and T saff but I specifically asked if I will get the offer before opening the account.I only came one day after the coupon expired and I was very busy due to the holiday season. Moreover, I instructed staff specifically to open the account if I will get the offer. I want to continue to be your customer and continue depositing in the account. Regards,  [redacted]

I have reviewed the response made by the
business in reference to complaint ID [redacted], and have determined that
this does not resolve my...

complaint.  For your reference, details of the
offer I reviewed appear below. 1) I did not dispute the July 11, 2015 transaction because although I did use the card at the Charles Theater on this date, I did not use a PIN for the transaction. 2) I contacted the Charles Theater and when doing a credit transaction, a PIN is not needed nor requested.  I was told that they upgraded their system years ago to take credit card transactions.3) I, as previously stated before, requested a PIN and never received one.  When I requested a personal PIN number (that I had to mail in), I never received that PIN number confirmation either.I have never requested cash on the card nor have ever needed to use the card in conjunction with a PIN number on any transaction that I have done with the card.Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
I've been trying to get my title since February. This is when [redacted] taxes were paid. (Please see the attached document) I have made dozens of calls to get my title since February. M&T still hasn't released my title electronically. I would like my title released.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.   I did not authorize M&T to pay ATM and every day debit card. M&T  told me my account was closed. And im reopen addtional account. I would like for someone from head office to contact me at [redacted] Thanks   Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.  The response did not address the issue at hand. I had to get on a plane to make the transaction happen. How is that at all reasonable? A better response would be that you would review your practices, policies, and procedures for situations such as mine. You did not take into account my personal situation what so ever. Nor did it sound like you reviewed my multiple phone calls trying to avoid having to get on a plane to make a wire transfer for a real estate transaction. Completely unsatisfactory response in my opinion, a customer of yours for nearly 20 years. Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below  Regards,  [redacted] I have been informed that your tellers are supposedly trained to try to hault anything that is supposed to look as a scam. And even so, with a simple phone call to [redacted] they were able to tell me the check wouldn't work. Your employee did nothing to try to protect me from this scam although as soon as I tried to deposit it I tried to withdraw money from the check. And she didn't tell me the check hadn't yet fully cleared. It appeared perfectly in my app and the details/description was available. I was even told by your employee that you didn't even check to see if the money was real until after I withdrew the money. This is a form of entrapment. You gave me access to the money, told me it was there, told me everything was fine and accounted for until the day after I took money out of my account that I wouldn't even have if I didn't deposit the check. It seems to me that you just clear checks to entrap your clients and then when they don't work you leave them to deal with the debt themselves although the debt wouldn't have occured if your employees did their job and fully check to see if the check was legitimate before giving customers access to it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

March 20, 2017*Revdex.com Case Number: *Dear Ms. [redacted]:I am writing on behalf of M&T Bank ("M&T") in response to the recent correspondence you filed withthe Revdex.com.You state in your correspondence that you received two (2) insufficient funds fees on April 18 and April26, 2016, as a...

result of Pay Pal debiting your checking account instead of your savings account. Youindicate that you were advised that the fees would be refunded as a courtesy. I apologize if this was notcompleted. Note that your account was credited in the amount of $38.50 on March 15, 2017 for theinsufficient funds fee assessed on April 19, 2016.You also indicate in your correspondence that you have attempted to open a small business checking andsavings accounts, a Roth IRA, and obtain a personal loan, but have been unable to identify products tomeet your needs. It is recommended that you visit your local M&T branch and meet with a representativewho would be able to assist you in identifying the best products to meet your business needs. In addition,you also requested closure of your checking and savings accounts. It is recommended that the closure ofyour account be completed at your local M&T branch, and a representative would be able to assist youwith this request.Please be assured that we are appreciative of your feedback, and are continuously evaluating the productsand services offered. At M&T, we strive to provide the highest level of quality service to our customers.If you have any further questions regarding your account or small business needs, please contact Deborah[redacted], Bear Branch Manager, at * and she will be glad to assist you. The branch islocated at 10 Fox Hunt Drive and is opened Monday-Thursday 9am- 5pm, Friday 9am- 6pm, andSaturday 9am- 12pm ET.Sincerely,Laura *Customer Care SpecialistOffice of the Customer Advocate

Please include the following information below in my filing information. I've uploaded attachments of Nancy and my conversations. Thx, [redacted]  This is an attachment of the conversations through email with Nancy E[redacted] of M&T Bank. We established that email was the preferred method for her. In my emails I was description that I was waiting for guidance from her. After numerous attempts Nancy Never had called me back or emailed me. A total loss of time for me and an unprofessional respresentation of the Regional M&T District. I was only able to upload a limited amount of 3 attachments...and chose to do the most current. You can also view dates and time delayed that Nancy left me hanging in the open causing loss of time, effort, frustration and more by Nancy and the M&T District Representation of unprofessionalism, complacent execution to follow through or acknowledgement of a serious problem with one of their district branches.

Hi officer, my complaint is solved by my bank they give me money back and I closed the account with the bank. Thank you appreciate for help  Thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  M&T is still stating that my 81 year mother had my Checking account number.  That is a untrue statement.  The teller looked up my mothers and my joint savings account, and noticed that I had another account.  She then wrote my checking account number on the withdraw form and had my mother sign it.  They are not taking responsibility for this whole mess.   My mother handed the teller her banking journal that had her banking Code information.  I have also included the paper that the teller wrote my name and my account number ending in 3690.  The response letter said "On March 3, 2016, your mother, Benita [redacted], entered the M&T bank (Eden Park Branch and request to make a withdrawal and provided the account number ending - 3690"  This is what I'm upset about.  That is not a true statement, and the attached documentation is the proof.  I want them to take responsibility for  this whole mess!  In the letter it states that I would receive a check for the amount of $1,700.00 and they do not say if they are going after my Mother for the balance owed the bank.  I will not cash that check until I have in writing that they are not going to go after my 81 year old mother for a mistake that the teller made.  All she had to do was to tell my mother that she didn't have enough in her savings account. These are my reasons for my not accepting the response.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Your response is not clear, have you contacted Oliphant to verify that I paid off your M&t acount? And I have not recieved the letter that you said in your statement that you mailed to me, what does the letter say, and can you scan the letter and email me a copy at [redacted] Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It seems to me that M&T are finding every angle they can use to prove that they are not in error, when in fact they are.  Upon given more information on how I do not have the PIN number, I was still given an excuse that I had.  I no longer bank with M&T as well as my family and friends.  I do not wish to conduct business with an institution that says that I committed fraud upon myself and will not take the time to review the facts clearly or investigate the matter as I have.  Regards,
[redacted]

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I will submit the documents asked by M&T bank and if the reimbursment is completed, the settlement is done. Otherwise, I will open a new ticket on this issue.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I have received this message, and DO NOT AGREE WITH SINCE I HAD CALLED THEIR CUSTOMER SERVIE CEBNTER NUMEROUS TIMES BEFORE THESE DATES, AND WAS TOLD I WOULD...

NOT BE ASSESSED ANY FEES!!!!! I WOULD LIKE THEM CRITED BACK INTO MY ACCOUNT, AND UNTIL THEY PROERLY TRAIN THEIR CUSTOMKER SERVICE ASSOCIATES, I WILL KEEP COMPLAINING WITH THE WAY THAT THEY OPERATE THEIR BUSINESS!!! I WOULD LIKE THIS COMPLAINT TO GO TO MELISSA'S MANGER PLEASE, AND TAHNK YOU. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.  I was still mislead. I wasn’t worried about the late fees , I was worried about getting late on our credit reports. I was fine doing it the way I was . I never paid the repayment late. They got the first date wrong. I called on the 30th of the month before. So if I didn’t like what they were offering I could still make my monthly payment on the 30th to avoid getting 30 day notices.. they cause they s to get three  Regards,  [redacted]