Nationwide Business Concepts

Review: We received toner for a Toshiba E Studio 357 around the end of February 2015, which we never ordered. Our copiers are under contract and they take care of the toners. I tried contacting the Company yet was only able to leave voicemails. No calls where ever returned to me the first couple of months. Sometime in March we received an invoice and again I started making calls at least twice a week to get this resolved. On 4/23/15 [redacted] returned my call (10:34 am) and left me a message, yet when I called her back (10:45) I only got voicemail ([redacted]). Finally on July 2, 2015 @ 8:52 am, I received a call from [redacted] about the past due invoice. I explained to her how I'd been trying to reach her Company as we didn't order this product and wanted to send it back. She said it was too late to send it back as the account had been turned over to her. I informed her we would not be paying this invoice as it was not ordered by us. She stated that for such a small amount it would nor be worth it to spend more money disagreeing yet she still did not authorize me to send it back. On September 8, 2015, I spoke with [redacted] and she stated she would send me a return authorization. It arrived yet without any shipping labels and stated the product must be shipped in separate shipping boxes. Our company is not going to pay for three boxes to be returned since we didn't order them in the first place.Desired Settlement: To have this matter resolved and we are more than happy to send the product back if they will pay for the return freight and send us something in writing stating this matter is resolved and nothing owed on invoice [redacted]

Business

Response:

Unfortunately since the invoice is 7 months past due we are unable to provide an RSL. The return period is 30 days from when the supplies were returned. We we were able to make an exception for this account. Once the supplies are returned this account will be closed out.

Review: A couple of weeks ago I received a call from a gentleman stating that he will be sending out our toner. We have a contract with Canon. We received this toner package, although, there was no shipping information with the package. Today 2/9/2016, we received a bill for $489.25. I called Nationwide Business Concepts and the receptionist faxed us a Return Authorization, which was basically the same invoice with a Return Authorization heading. She did not provide us with a UPS return label as I requested. Their number does not give other options or extensions, it only allows you to leave a message for the receptionist.

Name: Nationwide Business Concepts. Their address: 1439 W. Chapman Ave #64, Orange, CA 92868. Phone number: 877-265-3330. Fax: 877-531-0084

I also wanted to mention that the toner package is unopened and still in its package unused. I called [redacted] with whom we have a contract and explained the situation and the representative stated that they do not call their clients regarding the supply levels, or to make arrangements to send out supplies. This is clearly a scam as we did not call them to request toner.

Best Regards,

[redacted]Desired Settlement: We want this shipped back and a UPS label provided and paid by them so we can return it.

We also want to be added to the “Don’t Call List”.

Thank you Jessica for your assistance in this matter. If you have any questions, please do not hesitate to contact me.

Best Regards,

Karen Nash

Business

Response:

Nationwide Business Concepts provided them with a return shipping label. The supplies were delivered today and the account has been closed out. We have also placed them on our do not call list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The company called asking if I would accept toners for my copier. I asked for what type of copier was the toner for. He replied, "Its the MFC printer."

The sales representative alleged that we have been doing business with them for quite some time.

I am a small business owner. I personally deal with all vendors. This is the first time I have heard of their company.

I was dubious of the caller, because my phone was not reflecting a phone number.

When I asked for a phone number he gave me (844)507-0458.

I called the number ... the phone forwards the call to a [redacted] shop with a different area code.

As I have read from other reviews, I also had an incident with this organization. This incident has been drawn out over four to five months but this is what happened.

I received a telephone call from whom I believed was our contracted copier vendor, [redacted] The representative informed me that he had reviewed our contract and that they would begin utilizing a different vendor for their supply needs. However, when reviewing our contract, he noticed our supplies were included so I should not be affected by this change. He said he would make a note in our file and that if I received a cartridge from new vendor (whom he did not inform me of the name) and then later a bill of $400 or so, I should not pay this bill and should call [redacted] back to get the bill adjusted and fixed. He also informed me that the new vendor would telephone me to confirm our address if there was a cartridge to be sent out.

Skip forward a few days and I received a telephone call from the vendor confirming our address. I said that was our address and he said okay and the phone call ended.

A few more days later, we received the cartridge in the mail. I opened the package and didn't think anything of it because we had always received cartridges in the mail from [redacted] in this manner.

I then received an invoice from the above listed company for the cartridge in February. Things were busy for me in my job and I was unable to deal with this invoice until April. I telephoned the company and informed them I did not want the cartridge and I shouldn't have received this. They issued a return notice and faxed over to me to send the cartridge back, but no postage reimbursement was issued. I waited for the postage reimbursement and never received anything.

May rolls around I receive a phone call from collections for the above vendor. I informed them I wanted to return the cartridge and was waiting for postage reimbursement. They informed me the return notice had expired and that they would not reissue the return notice. These conversations go back and forth and they offer discounts for the cartridge but tell me if I return, the package will be turned away.

Finally I have decided to return the cartridge, pay the postage bill and they have threatened legal action over a cartridge I didn't need to begin with.

All I want the company to do is take the cartridge back and utilize it for someone who may need it. I will see where this conversation leads me in the future but will be sure to get the cartridge back to them with appropriate documentation.

This business is definitely using the "toner scam". They contacted one of our showroom locations, got an employee's name, the manufacturer of the copier we had, and sent out toner that we did not order. We supply toner to our locations from our central office. The toner that this company sent is not even the correct toner for our copier. The normal internet price for the toner that was sent is approximately $50. It was invoiced at $469.50 plus shipping and handling of $19.75. Their company policy is that returns must be approved first, are subject to a 20% restocking fee, and claims must be made within 30 days of receipt. We will be shipping this toner that we did not order back to them but I expect they will decline the return. Of course, we will not pay their invoice. It would be great if the California Attorney General will take them to court and shut them down.

Review: The company sent us a toner without authorization. In order to purchase ANYTHING over 100 dollars you MUST have a purchase order. This does not have one. EVERYONE on staff knows this and also knows if one is not used they are responible for the payment. Not only this, but we are under contract to get toner without charge for our printer. There is NO Way that we would have authrorized this purchase. We did not receive any toner.Desired Settlement: Stop billing us, we have spent too much time with this matter already. We did not receive any toner.

Business

Response:

We have a signed proof of delivery on the supplies. I have emailed the UPS document along with a return authorization. Once the supplies have been returned the account will be closed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[We did not order the toner, we cannot find the toner, if it ever was delivered. If the business wants to send a representative to school to locate toner, that will be fine and they can take it with them. We have wasted too much time( paid time) as is on a situation that we did not initiate. ]

Regards,

Middleton High School Middleton High School

Review: This company sent us toner that we did not order and is trying to charge us close to $500 for one toner. When I called the company, they wanted my company to pay shipping to send the toner, we did not order, back to them. I refused to do that and asked that a shipping label be sent to me. I was then told that I would have to pay a restocking fee. I refused to pay a restocking fee for something that was never ordered. I was told I would be contacted by a manager. I haven't heard a response yet. I had a similar thing happen back in January with a different company. They sent a fedex shipping label and took the toner back. I just want people to look out for any invoice from Nationwide Business Concepts.Desired Settlement: I would like for a shipping label to be delivered to me so I can return the toner with no fees incurred by us.

Consumer

Response:

Hello,Attached is the invoice from Nationwide Business Concepts.Thanks,[redacted]

Business

Response:

[redacted],

Below I have attached the response to complaint # [redacted].

[redacted] was contacted today in regards to Invoice # [redacted] and the matter was resolved. [redacted] placed an order on 4/30/2014 and after confirmation it was shipped out. Unfortunately [redacted] contacted Nationwide Business Concepts after the 30 day return policy we were not able to authorize a return shipping label. The Xerox supply has been returned and the account has been credited. A restocking fee is applied to all returns but I waived it in this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did in fact receive a shipping label to return the

toner and a credit was not issued to the account because an account was never

set up. An order was never placed with Nationwide Business Concepts so it would

have been unreasonable to be expected to pay a restocking fee for an item never

ordered. Nationwide Business Concepts also contacted two of our other clinics

and tried to charge us toner. Thankfully I was able to stop the shipment of the

toner so I wouldn't have to deal with the hassle of trying to return it.

Nationwide Business Concepts has been posing as our toner vendor to get enough

information out of our receptionists to create false invoices. I want other

companies to be aware of them and avoid paying for a product that was never

ordered.

As a side note the toner that was sent to my company

was in terrible shape. The box was dented and dirty and a cellophane covering

had been placed on it to make the toner appear untouched. If in fact I had

placed an order for $500 toner that would be an absolutely unacceptable

product.

Regards,

This "business" is a scam! They call claiming to be your normal toner provider and even if you say you do not want anything they still send it and then bill it. Google map their office, it's a Ralph's parking lot. So after no one would return any of my calls I finally sent back an invoice which finally got them to contact me. I told them I never ordered toner and I did not want it. They said customer service would contact me the following day. A few months later I got a call from a lady saying that we had an outstanding invoice. I explained the situation and she claimed they faxed a return label, which they never did. She said they could not process another return label so we would just have to pay it. What kind of business does that?

Review: pretty much like the other 59 complaints. They call and con your staff into getting info on printer and then send out cartridges hoping you won't notice and will just pay the bill.

Business

Response:

This account has been closed out.

Review: Nationwide Business Concepts contacts our organization and gives the impression that they are the leasing company for our copier. They ask if we need more toner. Our toner is 100% paid & covered under our lease agreement with our copier vendor. Even after telling the sale representative this information, Nationwide Business Concepts continues to send us toner and bills us for it. I've tried several times to call them and settle this matter, but there is not a live person on the phone when you try to get an operator. I've left several voice mails for Jennifer Hill (operator?) with no response. We are happy to return any toner that they may have sent us, but we do not want to pay for them.Desired Settlement: DO NOT CALL US EVER AGAIN.

Please accept our returned toner.

Please void/credit any outstanding invoices to us.

Business

Response:

I emailed [redacted] to arrange a return.

Review: I had the same issue with Nationwide Business Concepts last year. We were sent and billed for toner that was not ordered. I called to try and return the toner. I was told that I would need to pay to ship the toner back. I refused to pay for shipping since we did not order the toner in the first place. I was then told this would escalate to legal counsel. Last year when we were sent toner that was not ordered I was given a shipping label. At the time I also requested them to never send toner to my company again.Desired Settlement: I would like them to send me a shipping label. I will not pay to send toner that was not ordered back to them.

Business

Response:

The original order was placed by [redacted] placed on 2/5/14 for COR DEO. After reviewing the account we have approved a return shipping label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't believe the response was intended for me. There is no [redacted] working at my company nor has one ever been employed here. If they wrote that name in error that is fine but I have not seen a shipping label and due to the response referring to an order placed by Leslie I think the shipping label will be sent to a different company therefore still leaving me with the toner.

Regards,

Business

Response:

We have been able to locate the correct account. We will contact [redacted] to issue a return shipping label.

Review: A representative of Nationwide Business Concept (NBC) contacted our office and asked if we were out of toner. They did not ask what model copier we had nor did they ask if we wanted to place an order. We are contracted with a copier service provider who provided the copier, maintenance, and all supplies. We do not order toner outside of contracted service provider.

However, we received a toner delivery from NBC and an invoice shortly followed. We contacted NBC in order to return the toner, however, they would not communicate with us. We received a call from [redacted] with NBC who informed us that we were being placed in collections for non-payment. When we spoke with [redacted] again she directed us to [redacted] to discuss this case. When we contacted [redacted], we inquired that about the toner order and informed [redacted] that we will be recording the conversation. [redacted] stated she would refer us to counsel and hung up on us. We called back and [redacted] stated that she only referred us to counsel. We asked for her supervisor and was given the name of [redacted]. We have called [redacted] and left a message. We have not received a call back.Desired Settlement: Our desired outcome is for Nationwide Business Concept to accept the return of the toner, remove any and all claims against us, recall the debt collections (as they stated), remove us from their calling list, never call us again, and change what we believe is Nationwide Business Concept deceptive trade practices.

Business

Response:

A return was arranged with [redacted] on 1/12/15 and the supplies have already been shipped out.

Review: An employee from Nationwide Business Concepts contacted my office the week of September 29, 2014. They claimed they provided all of the toner for our printer and launched into a large explanation about how they had mistakenly given the wrong price but such we were such great customers they had adjusted it for us. The fact of the matter is that my office has NEVER ordered anything from NBC and we get our toner from somewhere else entirely. I told the person on the phone that I did not handle the ordering or invoices and he rolled right over that and said he was just letting me know about the price change. The very next week a bill for $500 showed up at my office claiming we had ordered a product from [redacted] We did not order anything. The "sales people" from this company are complete scam artists and this company should not be allowed to conduct business any further.Desired Settlement: We would like the falsified invoice removed from this company's records and for them to not contact anyone here again.

Business

Response:

The original order was placed by [redacted] This invoice was not falsified since it was ordered by an employee at the company. An order was placed in error and was canceled. [redacted] has a zero balance with Nationwide Business Concepts.

Review: A representative from Nationwide Business Concepts initiated a call to our office and spoke with a receptionist. The representative told our receptionist that an order for printer toner that we had placed was on back order and said she would ship two as soon as the product was in. Our receptionist is not in charge of ordering supplies, nor does she have authorization to order. Therefore, she had no idea we never placed an order with Nationwide Business Concepts or that we order our toner from another company. My receptionist acknowledged the message and Nationwide Business Concepts took that as permission to send toner that we never ordered. They have been sending one to two boxes a month at more than ten times the retail price for the toner. They charged around $480.00 for toner that retails around $48.00. A few of the shipments were paid for before the error was caught because of a change in staffing. None of the boxes have been opened. We have attempted to contact Nationwide Business Concepts multiple times via phone and fax in order to resolve the matter. We have never been able to talk to anyone. They returned our call twice on the same day well after business hours. One of the calls was after 8 PM. They have not called back since despite our multiple messages. They say they have a restocking fee for the returning the toner and that they will issue no refunds for items that have been paid for. Interestingly, the restocking fee is around the retail price of the toner they sent us. This is ridiculous when we never ordered the product in the first place.Desired Settlement: I would like a shipping label to return the unopened toner that we never ordered. I would like a refund for the toner we are returning and I would like the charges cleared for the two boxes of toner that we have not paid for. I would also like the restocking fee waived as we never ordered the product in the first place.

Business

Response:

Nationwide Business Concepts has attempted to reach [redacted] a few times. Neither of the times have been after hours. One of the calls is documented at 8:35 a.m. Pacific time. There machine might not have the correct time settings. We have attempted to reach them to arrange a rtn. If the order was placed in error we are willing to provide a return shipping label to credit the account. All orders go through a confirmation process to ensure we have the correct information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will accept this response from the business once I actually see the return labels. It is very difficult to communicate with them because they do not return calls. They tried calling us twice in one day, at times that are after our business hours. They responded that the clock on my answering machine must incorrect. However, even if the time was wrong, they called on a day that we are closed.

Review: We received a single random phone call from this company which resulted in the delivery and subsequent payment for toner to the total amount of $489.25, which we never order from this company, ever. After calling on June 30th, no response was received, only that "a request will be submitted". After a call today, no resolution was gained. Each time, she said 'all orders go through a verification and confirmation department prior to them being shipped' but that is clearly not the case. The person said it was company policy to not allow returns or refunds - she did say that a request placed after the first call was denied but she would try again. This complaint is very similar to prior complaints submitted with the Revdex.com. I don't think I will ever hear from them again. I need help in resolving this issue.Desired Settlement: I want the amount of $489.25 refunded to me. I will ship the item back to them when a return shipping label is received.

Business

Response:

All orders that are placed go through a process prior to shipment. [redacted] authorized the order and the supplies were shipped. Our representative spoke with Mike and stated that per our company policy we would not be able to issue a refund since they are cancelling the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company falsely received the order by discussing this fake order with a staff member who was not authorized to accept. Again, adverse to their stated policy, they only "spoke" with her once and still sent the overpriced item. This is a scam. I want the refund of my money and will willingly send back the item when they do so.

Regards,

Business

Response:

As stated previously, all orders go through 3 different departments prior to the supplies being shipped out. After the order was placed our verification department contacted [redacted] on 6/12/15 to go over the account again. Our shipping department contacted her on 6/25/15 prior to the supplies being shipped out and opted for the regular ground shipping.

Review: This company contacted a receptionist and fraudulently represented themselves as our toner company asking about the copier. Without authorization from the appropriate people, they sent out a toner cartridge that is over 4 times the actual cost of a similar toner cartridge purchased on the internet. Our equipment is under a service contract that provides toner that is covered by the service agreement. This company had no authorization to ship toner. I have tried to reach this company 4 different times, each time getting the same voicemail that the individual is away from her desk. There was one return call but they did not leave their extension so when I tried to return the call, there was no way to reach the individual.Desired Settlement: If they want their toner back, they need to pay shipping to return it and to cancel the bill since it was not ordered by an authorized individual to enter contracts or extend credit.

Business

Response:

The original order was placed by [redacted] on 3/24/15 for Iowa Sleep. All orders go through our verification and confirmation departments prior to them being shipped. We have issued a label for the return. Once the supplies have been returned the account will be closed.

Review: A sales person from this company called our school front office secretary in October. They claimed they provide our school with all of our toner and asked her what machines we use. The front secretary told her we have one Xerox machine and another brand of machines but that she did not handle the ordering of the toner. We do not use them. Matter of fact we have NEVER ever ordered anything from them. We order directly from Xerox. There is one person and one person only in the school that orders toner and deals directly with the Xerox company and they do not even know that persons name. We now have received an outrageous bill for one toner we did not even order!!! This company is a SCAM and should not be allowed to conduct business. There should be charges filed against such companies.Desired Settlement: We would like the falsified invoice removed from this company's records and for them to NEVER EVER contact anyone at our School again.

Business

Response:

The original order was placed on 10/7/14 by [redacted] for [redacted]. All orders are verified prior to being shipped. Nationwide has attempted to resolve this matter for the past few weeks and was unsuccessful until finally reaching [redacted]. We will contact them again and issue a return authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The order was not placed by [redacted], she is not authorized to order nor does she even have the information to order toner. We receive our toner FREE from Xerox due to contract with them. The matter is being resolved because I have passed the information of this SCAM to our Board of Education and they are taking the matter from there. They are a dishonest company that is nothing more than a SCAM!!

Regards,

Business

Response:

We apologize for not being able to meet the consumer needs. Nationwide Business Solutions has taken [redacted] off of our directory. The high school has also been closed due to the holidays so we have not been able to contact anyone on the return.

Review: This company just started shipping us toner cartridges at an outrageous price (more than 10x the retail amount) and overcharging shipping of $50 when we never ordered anything from them. They keep sending us product & billing us for unwanted product. Calls to their customer service go unanswered & are unprofessional with several attempts being made after repeatedly being hung up on. We are paying to return product & want nothing to do with this company again.Desired Settlement: Please remove charges for two toner cartridges & the shipping fee as we will pay to return them to you. this product was never order & we do not wish to continue any type of business with you what so ever.

Business

Response:

According to Nationwide Business Concepts records' [redacted] on 6/2/14. Lauren [redacted] spoke with [redacted] today and was able to arrange a return to credit the account. [redacted] stated that the order was placed in error and we have accommodated to her request.

Review: Call the office and said implied they were [redacted] and would order toner. We have a contract with [redacted] and do not pay for toner it is part of our service contract. Nationwide Business Concepts sent a bill for $489.25. This company deceived us into thinking they were [redacted]. I refuse to pay and would like them to pick up the toner and take back.Desired Settlement: Send shipping call tag for toner, issue a credit and remove our number from their call list.

Business

Response:

The original case order was established by Julie Henley. Prior to the supplies being shipped out it went through a verification process. Our company clearly states Nationwide Business Concepts and does not work with any other company. We will continue to contact the location to resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The order was not verified, the business indicated on the phone they were with our current provider and NOT honest. We will not pay for this item and the vendor needs to send us via email a shipping label for returning the product. If we do not receive this label by September 1, 2015 as indicated in our letter received by Nationwide Business Concepts via UPS we will report this to the attorney general office for the State of Texas. ]Regards,[redacted]

Review: NBC contacted our office and requested to know who provided our toner for copier. They proceeded to let us know that the price of oil was driving up the cost of black toner and that if we ordered that day, we could "lock in" the current price of $489. Without full investigation, the order was placed for one black toner. The toner was paid for. However, upon full consideration, we discovered that our copier is under contract and we do not have to pay for any toner outright. About two weeks later, we received a box with three more toner cartridges inside and a bill for $1458. This toner was not ordered or needed. After multiple attempts to contact NBC by phone as prescribed on the invoice and request that the toner be returned, no one ever answered the phone there and no one returned our calls. The toner was returned with the prescribed 30 days in the original box. A letter was also sent requesting that the account they set up for our company be closed and for them to cease contacting us or shipping toner to us.Desired Settlement: That the shipment will be received by them and we are not held responsible for any "restocking fee" since we did not place the order. The invoice will not be charged or held as unpaid by us.

Business

Response:

The supplies have been returned and the account is closed out.