Nationwide Business Concepts

I have still not been contacted by [redacted]. Please have her email me to resolve this matter.

Hello,Attached is the invoice from Nationwide Business Concepts.Thanks,[redacted]

This complaint was responded to but was never posted. Can you please post that the account was cancelled and there is no open balance. 
34, 34); font-family: arial, sans-serif; font-size: 12.8px;">Thank You!

The original order was placed by [redacted] on 5/28/14 for Comet Consultants. The order was confirmed on 6/2/14 prior to shipment by [redacted]. In July [redacted] requested to arrange a return and was accommodated. She failed to return and the account was transferred to be closed out. Nationwide...

Business Concepts approved the return again 1/7/15. The [redacted] supplies were returned and the account was credited on 1/14/15. The account is closed and Comet no longer has an open balance with Nationwide Business Solutions. We apologize if the order was placed in error but we have everything possible to satisfy any concerns.

Nationwide Business Concepts is a "printer toner" scam!! They called our business and spoke to an unauthorized person in regards to what type of printers we use. Then we get toner in the mail (which doesn't even work in our machines) and a huge bill. We don't even order these items as they are supplied to us with our contract. They charged us 489.25 for four, this is a ridiculously high price for this product. We were charged for four items and only received one. We got them to cancel the remaining order that I was told " is on back order" for the missing three. Then we sent them the one we had received back. We wanted absolutely nothing to do with this company. Now they are billing me for the one RETURNED item and sending me to collections over it. Do not speak to this company when they call you, do yourself a favor and just hang up! They are a scam!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]

All signed proof of deliveries have been sent to Audrey on 8/28/15. Once the supplies have been returned then the account will be closed out.

The original order was processed on 12/3/14. [redacted] placed the order on behalf of [redacted]. The first installment of payment was processed on 12/16/15. All orders go through our verification and confirmation departments prior to shipment. [redacted] stated that the supplies have...

already been returned. Once the supplies are received at the warehouse we will credit the account.

There was a return made on the account and it has been credited. Currently Invoice # [redacted] is open with a balance of $1458.25. Unfortunately at this point we were not able to arrange a refund. Payment was remitted in June and we won't be able to refund something that has been paid, over 30...

days. I also left a message today for [redacted] but she is on vacation.

The original order was placed by [redacted] on 10/31/14 for [redacted]. All orders go through our verification and confirmation departments prior to being shipped. The order was received on 
11/18/2014 at 11:43 A.M and signed for by Receiving. If any order was placed in error we are glad to provide a return authorization. A message was left today for a return.

Unfortunately we were unable to reach [redacted] via telephone. We have adjusted the invoice and emailed it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 
[redacted], As I emailed you on Monday, May 9th, the issues with Nationwide have been resolved because they sent us return authorization labels for the toner cartridges and they were returned on Monday. Thanks for your help. [redacted] 
Regards,
[redacted]

The [redacted] Aficio supplies were returned and the account was credited. The order was for a case of the [redacted] supplies that were set to be distributed to [redacted]. The invoice was not for only 1 cartridge. Nationwide Business Solutions has placed this company on our do not call list....

The second call was done for the purpose of confirming the order with all the correct information. At that point the order could be cancelled prior to shipment.

Order was placed by [redacted]. Since order is being disputed a prepaid UPS shipping label was issued on 1/29/16. The supplies have yet to be returned. Once the supplies have been received this account will be closed out.

A message was left for [redacted] today in regards to the return. A request for a refund on this account has been submitted.

Nationwide Business Concepts attempted to reach [redacted] to resolve this matter and was unsuccessful. We are looking forward to hearing back from her to arrange a return if the order was placed in error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are sorry that the company finds our response unsatisfactory. The account has been credited and the balance is zero. The company has been placed on our do not call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The order was not placed by [redacted], she is not authorized to order nor does she even have the information to order toner.  We receive our toner FREE from Xerox due to contract with them.  The matter is being resolved because I have passed the information of this SCAM to our Board of Education and they are taking the matter from there.  They are a dishonest company that is nothing more than a SCAM!!
Regards,[redacted]

We forwarded the return authorization form on 8/5/15 and we still have not received the supplies in return.