Nationwide Business Concepts

Review: I work for [redacted] Administrative Services, LLC ("Sava;”) a back office services company that offers back office services to various independently operated nursing homes throughout the country, including in the state of [redacted]. SSC [redacted] Company LLC d/b/a [redacted]r Nursing Center - [redacted] (the “Facility”), [redacted], Pleasanton, [redacted] 78064, received a fraudulent order from Nationwide Business Concepts (“NBC”) for one Canon Image Runner 3230 (GPR15) black copy toner cartridge the Facility did not order. [redacted], (The “Administrator”), who is responsible for the overall management of the Facility, states the order was not authorized by the facility, nor was a purchase order created for the order of the toner cartridge. A cease and desist letter was sent to NBC by the Facility’s attorney [redacted] The facility returned the copy toner cartridge to NBC via Federal Express.

Under company policy, Sava’ Purchasing Department approves all vendors for Sava facilities and locations. Nationwide Business Concepts (“NBC”) is not an authorized vendor.Desired Settlement: We demand the account for the Facility be closed and the Facility be placed on a “DO NOT CALL” list.

Business

Response:

Nationwide Business Concepts spoke with [redacted] today to attempt and resolve this matter and was unsuccessful. [redacted] does not want to return or pay for invoice in order to close out the account.

Review: Our receptionist received a phone call from someone representing themselves as a Ricoh employee who was confirming an order for toner that we had allegedly placed. This person stated that our toner order would be delayed because of a price increase, and so they were shipping the toner from a different vendor to secure better pricing. Our receptionist is not authorized to order products or supplies, but the caller only stated that they were confirming an already placed order, our mailing address, and our receptionist's name. A few days later, we received a toner cartridge from Nationwide Business Concepts via Fedex to the attention of our receptionist, with an exorbitant invoice of $489.25. Current online pricing for Ricoh toner for our copy machine averages $73.00. Upon contacting the company, they denied that anyone in their employ would falsely represent themselves as a Ricoh employee, and that they would accept the toner cartridge back, however, they would charge a 20% restocking fee amounting to $93.90, which is coincidentally the same amount as a retail cartridge price plus shipping. We are currently contracted with the Ricoh company, and have our toner sent to us at no charge, so none of my staff would arbitrarily order toner. Nationwide Business Concepts conducts fraudulent business practices.

Sincerely,

[redacted], R.N. [redacted]Desired Settlement: Adjust the invoice amount to zero, and email a return shipping label so that we may return their product.

Business

Response:

Nationwide Business Concepts is not affiliated with any other company nor does it state they are. All of the information provided to [redacted] clearly states Nationwide Business Concepts. [redacted] placed an order for the Ricoh supply and confirmed it prior to shipment. [redacted] also called in and a Return Authorization Form was authorized and the restocking fee was waived. [redacted] called again this morning and a pre-paid shipping label was provided to her. Once the supply is returned in its original state the account will be credited.

Review: Nationwide Business Concepts called one of our employees and asked what type of printer she used, she was asked to provide the make and model. We received a box of toner from Nationwide Business Concepts that we did not order. We already have a company that we use to provide us with free toner. I called Nationwide Business Concepts to explain that we would be returning the unwanted toner and then they provided a 20% restocking invoice for $93.90. I called them back to let them know that the re-stocking fee was not reasonable and they removed the re-stocking fee and provided a return authorization form to use to return the unwanted toner. If we hadn't caught this scam, we could have easily opened the toner package and then we would have been invoiced $460.00 for the toner. We sent out a company wide email alerting all employees to hang up on any calls that want us to provide the make and model of the printers we use. We have to pay the shipping to return the unwanted toner and we will have to use a tracking number to confirm that package was returned to Nationwide Business Concepts. This is a toner scam.Desired Settlement: The store policy should be changed to provide a pre-paid postage label to return the unwanted merchandise. We shouldn't have to pay for the postage and tracking of an item we did not order.

Business

Response:

The original order was placed by [redacted] on 3/31/15. After all orders are placed, they go through our verification department prior to the supplies being shipped out. The supplies have been returned and this account has been credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Nationwide Business Concepts sent us two Canon toner cartridges that we did not order, for a total of $[redacted]. We called to find out the proper way to return them. We were told only the account manager could authorize a return and we would need a credit return form to include with the return. We have been trying to get the return form since 10/17/14 and have made 5 phone calls. Nobody has ever returned our calls. Now they are calling demanding payment for the cartridges and threatening to turn it over to their legal counsel. After explaining we have been waiting to return the cartridges, they said we can't because it has been over 30 days.

They said the only way to receive credit was to refuse shipment of the product when it was originally delivered. How could we refuse shipment when we didn't know what was in the box?Desired Settlement: Today, I am shipping the unopened cartridges back to Nationwide Business Concepts with proof of delivery receipt. The desired outcome would be to receive credit for the returned product which we never ordered in the first place.

Business

Response:

[redacted] returned the items and the account has been credited. [redacted] no longer has an open balance with Nationwide Business Concepts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Review: Someone from this company contacted me and informed me they were our current Cannon dealer and they needed information on our printer. I gave them the information thinking they were our current dealer and a few weeks later we received a toner cartridge (I was not in the office to sign for it). Soon after we receive a invoice saying we have a past due balance of $489.25 for a cartridge that is already covered under a service agreement with Cannon. I contacted NBC and informed them this was not authorized and please send a postage paid return label and I would return the merchandise to them. From the looks of it this company has a major scam going and this is the way they conduct business. I have also left a voicemail a second time requesting a postage paid return label. I have no problem returning the merchandise as it is still in the original box but was informed that a return label will be not be issued until invoice is paid.Desired Settlement: Desired outcome is to receive a return label, and close any and or available acct they have attempted with us. This is a scam which needs to be stopped.

Business

Response:

A return shipping label has been provided to [redacted]. Once the supplies have been returned the account will be closed out.

Review: We were sent toner, unknown to us why. I contacted our IT guy who does all of that stuff for us. He said he did not order anything from the company, they didnt even have our name spelled correctly. This was right after we bought a new printer in our office. I tried to contact the company about the issue and found a lot of complaints. None of the numbers I found worked to get a hold of the company. We waited a few months to see if we would receive an invoice with a phone number and we never did. We assumed it was fraud and forgot about it. 10 months later we received a payment reminder to pay the amount above. I called the number on the invoice and they returned my call the next day. I told them we never ordered the toner and we did not want it. They said they had called us and we accepted the toner, he said they talked with [redacted] and then confirmed everything a week later. [redacted] rarely answers phones in our office and we did not receive a confirmation or it would have been cancelled since we had no need for the toner.Desired Settlement: I do not feel we should pay for the toner received or at least not the amount they are charging for it. We could buy a new printer for the amount they are charging for it. The toner we received sells online for 89.99. I would be willing to pay that amount for the toner but not 489.25 which is more than the printer cost in the first place.

Business

Response:

Unfortunately we were unable to reach [redacted] via telephone. We have adjusted the invoice and emailed it.

Review: We are getting products from this company that we did not order. The first product was a FM radio transmitter and the second product we got a day later was toshiba toner. Neither packages had a billing slip or packing slip. We did not order anything or authorize anything. We could not find a number to contact, however we did send the product back to the address it came from (which is a UPS store).Desired Settlement: We do not want anything besides the company to stop sending us things that we have not ordered.

Business

Response:

The original order was placed by [redacted] and was processed on 2/27/15 for [redacted]. The order went through our verification department prior to it being shipped out. Payment was received on the first order and was processed on 3/25/15. The second half of the order went out on 3/30/15. They did receive the Toshiba supplies but the radio was a complimentary gift for making a payment and keeping the account current. I did see that [redacted] returned the supplies. Once they are received we will credit there account. I don't understand how they do not have out information being that we have been in communication with [redacted].

Review: They used a phishing scam to get "authorization" from a line level employee to send out toner at an outrageous price ($489.25) to a printer that we never have/will own. It took several days to get a return phone call and it wasnt until we told them that we would file a complaint with the Revdex.com that they finally returned our calls. The entire phone conversation they basically blamed my line level employee for ordering the toner, when they are the ones that called her. Highly unethical practice! We did receive a return label at their expense along with the invoice that came in the mail today.Desired Settlement: Please send us a full credit for the return and NEVER contact us again!

Business

Response:

The supplies have been returned and the account is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received a credit

Regards,

Review: Nationwide Business Concepts had somehow obtained the name of one of our employees. First they sent us one toner cartridge that we didn't order. We get our toner for free as part of the lease agreement on our copy/fax machine. They also sent an invoice indicating that our employee had ordered the product. She hadn't. The bill for $489.25 was paid by our bookkeeper without anyone noticing that we hadn't ordered it, or that the price was four times higher than the retail value of the product. We only noticed it after they shipped three more toner cartridges that we hadn't ordered and billed us for $1458.25. We stopped payment on the check that was mailed for this amount. I've left two messages on the company's phone number [redacted] to complain about this scam, but they haven't returned my calls.Desired Settlement: Since we did not order these toners, we would like to return them at the expense of Nationwide Business

Concepts, and we want a refund of the $489.25 that we already paid.

Business

Response:

There was a return made on the account and it has been credited. Currently Invoice # [redacted] is open with a balance of $1458.25. Unfortunately at this point we were not able to arrange a refund. Payment was remitted in June and we won't be able to refund something that has been paid, over 30 days. I also left a message today for [redacted] but she is on vacation.

Review: This company called one of our offices and asked for the name of the person that they were speaking to. They then claimed that they needed to update their information for their records and asked what type of printer we have. With that information they started sending us 3 toners at a time every month and charging us a total of $1458.25 for 3 toners each invoice. When we would try to contact them no one would answer their phone or return our phone calls. I finally received a phone call from someone and they said that the invoices were overdue and we could not return the toners. They would give us a discount but they would not take them back. I told them we did not order them initially and we were not paying for something that we did not order. Since she would not send a return label I told her we would send them back to her but there way no way we were going to pay for them. The lady I spoke to was rude and acted like it was us being delinquent.Desired Settlement: I would like NBC to stop contacting any of our clinics and to leave us alone. I am sick of wasting my time trying to get a hold of them to send toners back all of the time.

Business

Response:

The original order was processed on 12/3/14. [redacted] placed the order on behalf of [redacted]. The first installment of payment was processed on 12/16/15. All orders go through our verification and confirmation departments prior to shipment. [redacted] stated that the supplies have already been returned. Once the supplies are received at the warehouse we will credit the account.

Review: Nationwide Business Concepts shipped us a product that we did not request. The first thing we received from them is an overdue invoice. We have an agreement with Xerox that includes this product. The person that they claim ordered this handles our transactions with Xerox and says she did not order this. I have tried to resolve this with Nationwide Business Concepts but they want a 20 percent restocking fee.Desired Settlement: Nationwide Business Concepts should pay to have their product shipped back to them and waive restocking fee. They should also write a letter of apology to my staff and myself for their inconsiderate and wasteful use of our time. With all the complaints that are logged against them an inspection of their company by the Attorney General of California might also be a good idea

Business

Response:

The original order was placed by [redacted] for [redacted]. We have issued a return shipping label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Along with the shipping label I want any and all charges waived and that they never contact this business again. The name of this business is not Leigh Buick. It has not been [redacted] since 2008.Regards,[redacted]

Review: This company sent us a toner cartridge for 1 of our machines and we don't order from them, they did talk to the receptionist and got her name but she did not order this toner and they sent it. Our company does not have the individual stores order for them it is done at a corporate level. These are scams that happen all the time and we have trained our employees NOT to give out any information. They have many many of these same complaints filed against them for the same issue. Somebody please do something to stop them, it is a waste of our time dealing with this, not to mention they charge way more than the average for the item they are billing us for.Desired Settlement: That they provide a return tag to return the item at there expense, we will not pay one penny to send it back and they never call any business associated with [redacted].!

Business

Response:

The original order was placed by [redacted] on 1/8/2015 for [redacted]. All orders go through our verification and confirmation departments. If the order was placed in error we will arrange a return. A message was left today for [redacted] to discuss this matter.

Review: I was contacted by an NBC sales associate who called to confirm delivery location for my "regular" delivery of toner for our copy machine. She knew what kind of copier our company owned, and knew our company address. The toner was shipped and we recieved it in a matter of weeks. I later learned that we were under contract with another company to provide our toner. By this time, the 30 day expiration period for returns had expired, and NBC would not take back the toner that amounted to $488.29. Even if we had noticed within 30 days, they would charge a 20% re-stocking fee to return. This is a scam, and is making at least $100 off of anyone they can trick into approving a shipment.Desired Settlement: I want to send back the toner, and not be charged a re-stocking fee of 20% to a scam.

Business

Response:

Nationwide Business Concepts arranged a return with [redacted] and waived the restocking fee.

Review: Nationwide Business Concepts sent my firm a bill for $988.75 for "Konica Minolta Bizhub 654 BLK," which is the make and model of a copier my firm is leasing. My firm has never ordered anything Nationwide Business Concepts. In fact, we get our toner supplies from the company form which we lease our copiers.Desired Settlement: This is obviously a scam by Nationwide Business Concepts and they should be required to stop. My bookkeeper had already written a check to this company and it's just luck that I caught this before the check went out.

Business

Response:

I attempted to reach [redacted] in regards to this account. A return can be arranged to close out the account.

Review: Company called pertaining to a notification and letter that was sent indicating price change for our toners. They were told we did not have such a letter, and said they would keep us at the old rate we had for our toners. They were told to not send anything. They were to resend the letter to confirm this and cost and I would follow up on that. No letter sent. No number was left for us to call. WE DO NOT ORDER OUR TONERS FROM THEM. This was on 4-16-15. Now on 6-1-15 they called again getting a employee who is new and did the same thing. They send a toner, and she issued a check. I know get (2) more toners in the mail and wanted to know why? Found out this is the same scam they did in April and were told NOT TO SEND. We order black toners from a reputable company - (1) black toner @ $92.00. They charge $489.25 1 black toner. I am asking for a refund for the toner that was sent. Still in the plastic wrap as we did not use since we have replaced our printer. Was able to identify due the (2) more were sent out without authorization to our company. Also tried to call Company-was told to talk to [redacted] ext. # ** Customer service rep. Called - got assistance CS voice mail twice-called back and ask to speak to her directly, no voice mail and was finally told she's on medical leave and [redacted] or [redacted] was handling the calls. No answer again just voice mail-called back to talk to a manager-was told they are on conference call-would return call-NO RETURN CALL.Desired Settlement: Receive a refund of $489.25 and pre-paid postage to return the unopened toners

Business

Response:

We have reached out to [redacted] and have been unsuccessful. There is still an open balance that needs to be taken care of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Company has not tried to make contact with myself or [redacted] left VM on 7/28 with no response. Company call and indicated to [redacted] that we had an account. Sent cartridge explaining we were an existing customer. When Tammy called on 7/21 she told me that [redacted] opened the account on 6/1. This is a false solicitation of services to say we have an account and then say we opened an account. We need to return the cartridge for a refund since we do not do any business with this company as well as not having the machine for this cartridge any longer. Also, we have not asked for any additional cartridge to be sent and but have sent out (2) more without authorization. These will be returned as well. We want a refund for the cartridge that was paid for. Any company who supplies services should not have an issue on returning a product for a refund since item is unopened and we do not have that machine. These cartridges run $92.00 but the company is selling for $489.25 on the pretext whoever they call is a customer that is already doing business with them-clearly a false marketing policy. I have already contacted the Federal Trade Commission on this issue and was advised to file the complaint.

Regards,[redacted]

Business

Response:

We arranged a return for the July invoice with [redacted]. Once those supplies are returned the account will be closed out.

Review: A sales representative called us, didn't identify themselves, asked us about our copy machine and its model number. That is the sum total of the conversation with the sales rep. We did not order anything, we did not request an order or anything of the kind. However, we were issued an invoice for toner for our copy machine. (the price is grossly inflated AND no product has been delivered). If the package shows up we will refuse shipment.

We did not order anything, we will not pay the invoice, and we will refuse shipment if anything does arrive.Desired Settlement: The invoice should be canceled, we want to be removed from their call list.

Business

Response:

The original order was placed by [redacted]. on 2/4/15 for [redacted]. The order was cancelled on 2/16/15 after the product was already shipped. Our warehouse was able to stop the delivery in transit. This account has been credited and is closed.

Review: this company scams people the previous complaint prove it

we had the same issue a representitive contacted us asking for name and printer type NO ORDER WAS PLACED.... I know this because we cant place an order without issueing a Purchase Order. Two boxes of toner were sent to my store and we were charged $988.75. The average price for this product online is $46.00. Our printers are smart and order their own toner directly from the manufatcurer as we are the largest tire company in the world. This company provide no info when you call them. They have no website. There management is always out of the office. and they will not fax you copies of the invoice .

This is a scam and I am forwarding the invoice on to my coperate legal dept and they will handle it from there.Desired Settlement: I refuse to pay the bill and will be shipping their product back to them. This could crush a small business and is unethical in any fashion. they need to be shut down.

Business

Response:

Nationwide Business Concepts has closed this account account. We spoke with Rick and were able to resolve this matter.

Review: THIS IS A SCAM!!! We received an invoice with a description matching our Xerox machine that we lease directly through Xerox. We do not order toners, parts, or services of any kind on this machine. Xerox pays for all items since we lease the equipment. I tried calling this company and it is an automated system that makes you either know an extension or dial "0" for an operator. It then transfers you to one persons phone that says they are out of the office and to leave a message. The invoice from Nationwide Business Concepts states a Qty of 1 item for $469.50 was ordered with shipping charges of $19.75, totaling $489.25. It states that it ships via FEDEX and has a tracking number. It is not a valid tracking number with FEDEX. WE DID NOT AND HAVE NEVER ORDERED FROM THIS COMPANY. In tiny writing on the invoice it reads. "All returns are subject to a 20% restocking fee. Once an invoice is paid no refunds can be issued." Luckily we did not and will not be paying this bill. I did my research and my first red flag was when I Googled the company and couldn't find that it existed. I then found complaints on here. I hope this helps prevent this Scam Company from stealing money from other people.Desired Settlement: Charges removed since no such charges were incurred and we would like our company removed from their records.

Business

Response:

Nationwide Business Concepts attempted to reach [redacted] to resolve this matter and was unsuccessful. We are looking forward to hearing back from her to arrange a return if the order was placed in error.

Review: Hello,

I am having multiple problems with this company. They've sent us 1 non-requested product but charged us for 3 items, and this has happened on at least 2 occasions. When I've returned the products, I was assured there would be credits issued, however, we have been waiting for approximately 60 days on the credits, along with the refund we are expecting for product not received. I've contacted them by phone on at least 25 separate occasion and by email on at least 8 occasions. They have answered the phone only 4 of those occasions and responded by email on only 3 occasions.

Thank youDesired Settlement: We would like a full refund on the products not received and credits issued for the items that were returned.

Business

Response:

The original case order was placed by [redacted] on 7/18/14 for [redacted] Co. Nationwide Business Concepts spoke with [redacted] on 10/2/14 and arranged a return on the open invoices. The items were returned and the account was credited and the balance is zero.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[There was nothing ever ordered by [redacted]. She has been out on medical leave and is not even here. I have never received any documentation verifying any credits for the open invoices or any refunds for the charges erroneously paid.

Regards,

Business

Response:

Credited Invoices were emailed to [redacted].

Review: A man from Nationwide Business Concepts called our receptionist at the front desk on 09/04/14 stating he was from [redacted], and implied that we were set up on an automatic shipment of toner through a service contract. He told her that there had been an increase in price for our toner, and they were not going to charge us for that; but, in order to get the lower price, they had to ship it from a different warehouse, and therefore needed our address and the receptionist's name as a contact, and also needed the model # of our printer to ensure he was sending us the correct toner. He told the receptionist that they had a total of 5 in the warehouse to send us, but that they would be calling the next day to confirm shipment, and that she needed to remind them the next day that we only want 1 toner. They did indeed call the next day to confirm our contact information from the account they'd set us up the day before.

The toner cartridge arrived with an invoice for almost $500 (for a cartridge that only costs about $70). Our accountant tried to call the # they provided [redacted]) and it went straight to voice mail with a message that the mail box was full. She shipped the cartridge back to them certified mail today, along with a letter advising that this purchase was unauthorized and that our account balance needs to be cleared of all charges. This cartridge was returned at our cost.

Later today, our receptionist received a call from a [redacted] at Nationwide Business Concepts, which she transferred to me. I advised [redacted] that I am aware (based on research) that this is a fraudulent company, that this was not an authorized order, that the receptionist they spoke with did not have the authority to place orders, and that we had returned the toner today. [redacted] said she would notate the acct that we did not request this toner, that our balance would be cleared from our acct and our acct would be closed, and that the company would no longer contact us.Desired Settlement: I want a new invoice IN WRITING showing our account balance is $0.00, as well as a letter of explanation/apology from the company. Within this documentation I want to see (IN WRITING) that our account has been closed and that the company will never contact us again.

I also want to note here that this company just opened in May 2014, and had a Revdex.com complaint filed against them within one week. This is the 5th complaint of the same nature against this company. At what point does someone at the Revdex.com contact officials or take some kind of action other than handling each on a case-by-case basis?

Thank you for your help and time.

Business

Response:

The [redacted] Aficio supplies were returned and the account was credited. The order was for a case of the [redacted] supplies that were set to be distributed to [redacted]. The invoice was not for only 1 cartridge. Nationwide Business Solutions has placed this company on our do not call list. The second call was done for the purpose of confirming the order with all the correct information. At that point the order could be cancelled prior to shipment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am glad that our account is credited and that we've been placed on the "do not call list". But the point of my complaint is the crafty way that this business goes about trying to get orders - it is unethical, and I would be surprised if it's legal. My biggest complaint is that WE DID NOT PLACE THIS ORDER. This company uses tactics that are below board in order to get "sales", in the hopes that the business they're "selling" to is not organized enough to notice that they have been invoiced for something they did not order. Fortunately, we caught them in the act.

Regards,

Business

Response:

We are sorry that the company finds our response unsatisfactory. The account has been credited and the balance is zero. The company has been placed on our do not call list.