MTD Products

I purchased a Troybilt mower sept. 11,2017. Brought it home and stored it till spring and when I got it out to use it had pinched wies to the mower deck and we fixed that. Then it smoked like crazy and we were told to let some of the oil out so we did that. Put the proper amount of oil in and it gave a big crack and stopped running. A certified dealer Grimes had it and said it needed a new engine for $750 dollars. This was a brand new mower I paid $900 for and never used and now they want said amount to fix it. This is not due to my negligence and I feel Troybilt needs to be responsible for some if not all of the $750. I left Grimes fix it because it couldn't be used otherwise and I didn't take the extended warranty at Lowe's where I bought it so they passed the problem to Troybilt which has a warranty for a year along withBriggs and Straton. Grimes said every time he contacts Briggs and Straton they blame it on human error. Grimes phone number is ***.

I ordered a utility wagon for my lawn mower. (1) when it arrived it was banged up. I gave them the benefit of the doubt and straightened the corners so I could assemble it and they sent me some touch up paint (not the same quality as the electro-plated paint it came with. (2) During assembly I realized it did not have a crucial piece to complete assembly. I emailed them, they said the were shipping the part immediately (Case Number ***. It has been two weeks and no part. (3) They do not respond to my emails concerning the shipping of the part. (4) When I call they place me in "the queue" so long I must hang up. Really .... as long as 45 minutes. This is every time I call no matter when I call.

They are unresponsive to my having purchased a product I can't finish assembling, much less use.

Well I purchased some lawn equipment in the past from this company and never had any issues. This particular time I purchased a riding mower that had a defected bolt that attached the seat to the frame. I used the product once and the bolt snapped and I fell off and injured myself. Ever since then I've been going through it with this company and Sears. I had to go back and forth to the hospital for injuries and pain meds and when I contacted company I kept getting the runaround. So finally after some months of constantly calling to resolve the issue. I was finally talking with someone by the name of Scott R. The gentleman is handling my case as we speak but we're not getting anywhere. The only thing I've asked for was fair treatment and to resolve the matter. In return I'm getting treated as is I don't matter as a customer. If you ever decide to buy any lawn equipment. Think twice before purchasing their products.

I purchase a 900Z Commercial mower last fall. My case number with Cub Cadet is ***. The main drive belt to the mower deck has snap in to seven (7) times, between breaks the same belt jumps off multiple times. I do not have any complaint with the dealer here in Anderson. They have been very helpful. I am trying to run a business and I am down more that working. I have customers that need their grass cut. Cub Cadet seems to have the Patch and Pray attitude. They have not offer to give me another mower so I can run may business.

Bought a yard machine till at the end of the season in June and never used till now. When we bought it. It was on sale. When I tried to start it it wouldn't pull. I bought it from walmart. I called walmart care plan and they told me to take it to the service and warranty place for yard machine. I had pioneer farm and garden in *** looked at it. They say that it for water in the piston and orings. We own a troy built tiller and we leave it outside in the snow and rain and this new one we had covered. For water to get into the motor like that the seals or something must of not been put together right by the manufacture. For me to go through walmart care plan and pay the place for looking at it in out of almost $200 from buying a new tiller from yard machine and it not working.

I purchased this mower in 2016. it is a mtd yard machines riding mower. model # 13b2775s000, serial # ***. the problem began in april 2018. I was at work and my wife started the mower for the first time this season. when she tried starting it there was a strange sound coming from the motor. I had already done regular maintenance on the mower for the year such as oil change and filter change. everything was fine with the mower up until this point. when I got home I removed the cover over the starter to discover the cap on the starter for this mower was broke, a perfect crack. I had used this mower the summer of 2016 and 2017. in 2018 the starter failed. my first thing I did was price starters. on mtds website a replacement was over $100. the cheapest found was on amazon for $89. still very expensive and I cant afford this considering I'm still paying on the mower. I looked up reviews and the starter got very bad reviews. its very cheaply made. to save me money I tried to repair it myself. I used jb weld. it started one time but the sheer pressure of the starter kicking it broke it again on my second start of the engine. I used my remaining jb weld to fix it again and used zip ties around the area to relieve the pressure. I used the mower on 4/28. I got half my yard mowed and it failed again, breaking. itgs really frustrating. the product is poorly manufactured and to buy another is expensive and the starter functions fine the problem is the cap the gear fits in, it very poorly made. I did my repair attempt because I cant afford a new starter. I have a yard, I need my mower.

I used promotional code CHATWITHUS to make a phone purchase of a twin bagger attachment (19a70034oem) on 4-13-18. I received a 10% off deal and free shipping under order ***. The Troy bilt representative told me the order would go out on the following Monday morning and I would receive a email confirmation. I did not receive a email and called on 4-16-18 at the end of the day. The representative could not confirm a email was sent and had difficulty finding my order. I was then told the order did not go out that day but that I was given a tracking number ***. The order was expected to arrive on Thursday but was missing in transit. The package arrived by UPS on Friday. The driver dropped package and did not knock or ring doorbell. My parents were home so they attempted to stop the driver due to the poor condition( torn with large holes) of the box but he drove off. My parents put in a complaint online with UPS and attempted to contact Troybilt but were consistently placed on hold.
I waited on hold for about an hour and until I finally reached a Troybilt rep. on 4-23-18. The first rep. stated she would email me a shipping label to send the package back via UPS. She then stated it would take 3-4 days to get a label, 7-10 additional days to get a credit, and then I could replace my order. I told her that was not acceptable and asked to speak to a supervisor. The supervisor told me the same but offered to let me pay for the order a second time and wait to get my credit. I explained that Troybilt sent me a used and damaged item instead of a new item and I am expected to pay for their error. He said yes. I explained that he was not making any sense. Troybilt quality control should have caught the error before shipping and I was not willing to wait an additional 3 weeks to receive my order. I was also not willing to pay a second time for an item I have not received which screamed fraudulent to me. I told him I would be filing a complaint with the Revdex.com and Troybilt. I asked for a claim number and he gave me ***.

2016 cub cadet challenger 750 crew bought new April 2017 from big reds equipment in Grandbury TX. About July the UTV began to overheat, it was first in the shop July 2017 and has been in and out of the shop 8 times since then. It still is not running properly, has no power, leaks fluids, smokes and overheats. Multiple 20+ calls to the company Cub cadet/MTD have gone nowhere. No offer for replacement and no proper fix. We just want to be able to drive it.

On February 2,2018 my Husband and I purchased a new MTD snowblower from The Coast Guard Exchange on West Parkway Road in Cleveland. The snowblower ran for about 4 minutes and shuttered and stopped. We called MTD for an authorized repair dealer and was given the name of ***'s Mower Repair in North Ridgeville, Ohio. *** the owner stated the piston rod had ruptured thru the engine block. The engine bolts were not torqued to the right specifications. MTD has refused to honor the warranty stating the engine did not have enough oil. *** of Denny's Mower had stated the oil was clean and full.
Model #31A 2M1E700
Serial#

I bought a troy bilt snow blower from *** (a dealer for troy bilt) on 1-25-17, using it only once. when we had that big snow storm at the end of December, I could not get the machine to start. with warranty still valid I contacted the dealer about this problem. the refer me to Troy belt warranty department. they told me to take the machine to one of their service center, which I did on1-9-18.the service center said the machine needs a replacement carburetor and requested the warranty dept. to order one. this was done on 1-18-18 or thereabout. to date , every time I call to find out about the the status of my machine they keep telling me the part is on back order. I do not know where the part is coming from but that is along time to wait for a part. may be they are stalling thinking I would give up on it. because of my husband's age and health he cannot use a shovel to clean the snow. we really need that machine badly.

I purchased a Troy Bilt snowblower in 2015, and two years and two months later I had significant trouble getting it started. I have always maintained my machine properly, and have followed recommended guidelines. After working on it for multiple days, and a failed call to customer service, I was able to get it running. In order to service the machine and pull the bowl off of the carb I removed the wheel for easier access. When putting the wheel back on, the garbage grade bolt used snapped off at the head. Needless to say, I now have to try and back out the remainder of the bolt. I checked to see if I could purchase a new axle, and it is back ordered; however, the website does not indicate how long it will be on backorder for. Overall, my experience with this company has been horribly disappointing. Their immediate response is to do as little as possible to help the customer, unless they are compensated. The poor warranty and horrid customer service are complete turn offs. I will be fixing my unit, selling it, and going with a reputable brand from this point forward. I have learned my lesson, and the adage that "you get what you pay for" certainly is true in this case. Until I am able to get this unit fixed, it's the most expensive paper weight I have ever purchased.
My recommendation, spend a little more, and go with a brand that is worth its name. I've taken note of every brand under the MTD name, and I'll never buy one again - luckily this is the only machine I own that MTD manufactures.

Cub Cadet riding Mower purchased July 31, 2017 case # ***. Was delivered mid August with damage and did not want to start from the very first day. After two months (mid October) the mower would no longer start. It has a 3 year warranty on it. When I finally got it into the closest " certified cub cadet repair shop" they had it for two weeks and claimed it was fixed. Then the repair shop called me back a half hour after they told me it was fixed to say it didn't want to start again don't pick it up. They kept it another week for a second attempt to fix it. This time they said they replaced the battery because cub cadet had a battery in it that was too small and that it had a bad fuel solenoid and replaced it. Picked it up on 12/18/17 it started hard that night and two days later 12/20/17 it would not start again and is obviously not fixed after being in the shop for a month. 12/20/17 I called cub cadet again they again refuse to replace the mower and take no responsibility for their own product. My only options are to keep renting a trailer to take it to another one of their authorized service repair shops (the next closest one is almost an hour away) or bring it back to the previous shop that hasn't fixed it after two attempts already. Also I wasn't given any paperwork for my records of the warranty repairs and even though cub cadet has them on file they refused to mail or email them to me.

I purchased a Troy-*** riding lawn mower on 2/17 and began using it in the spring and summer after the weather warmed. We had no issues the first few times with this machine then suddenly after mowing a little of the front yard, my husband stopped to move a branch. He properly stopped the machine and turned it off and picked up the branch. He sat back on it and it did not start. Surmising that it must be the battery although strange since the product hadn't been used often, my husband took the battery to Auto Zone and it was diagnosed as having a bad cell but they charged it up. We were confused because we hadn't used the product much but purchased a new battery.

After purchasing a new battery, it worked until the same problem happened with a new battery. My husband returned the battery to the store and purchased another battery assuming that we purchased a bad battery. The same thing happened. This is when bells went off that there is a problem with the product. Once you use the machine once on a strong battery it will work but once turned off after that. It will not. I contacted Lowes from where it was purchased and advised to contact Troy-***. They were very nice and immediately authorized the produce to be picked up and assessed. It was picked up by Randys who took a few weeks to get back with us and informed us that it had a bad sater. They waited for authorization from the engine maker and after about a month or more, it was replaced and brought back to us.

It worked one time and the problem repeated itself. I contact Lowes because in order for randys to pick up I had to take time off from work for pick up and delivery. Lowes referred us to AtoZ who again picked up the product and returned it about a week or so later saying we had a bad battery. I explained that it is not the batteries because we replaced the battery a couple of times but they insisted we purchase a new battery. We did. After the 1st use, the problem happened AGAIN. We called Troy-*** and they authorized AtoZ to come back and try again. After piing it up a 3rd time, they said that it was the battery and problem could not be duplicated. They said they started ,turned off, then it started days later. I informed them and Troy-*** on deaf ears that its not the battery because you must USE it, then turn it off and then it won't work.

We have been without a working mower for months. We paid $1200.00 for this mower and it has turned out to be a stressful situation because now, it was returned a week ago, we used it once and now it won't work again. I have taked time off from work, talked to many people and even taken video to show how we mowed then turned it off and it won't work. I spoke to a supervisor at MTD Troy *** named Rob M who was so rude, basically called me a liar and said I can't get a replacement or a return authorization for a new one but they want a dealer to pick it up a 4th time. This person was so rude and demeaning, I almost broke down in tears. I never thought I would be treated like this for a warrantied product. I explained that I shouldn't have to keep calling for help with a new product, losing time from work for pickups and drop offs, and not able to use a product and no one @ Troy *** will even return a call or try and assist me. When I spoke to Rob M. on 12/15, I asked for his supervisor or manager and he said that he was refusing to give me the name of the person. I work for state government and I am a supervisor and I could and would never treat a customer or anyone like that. How can he refuse to give me the name of his supervisor. He was the most rudest awful individual and I still feel scarred from that conversation. He treated me like dirt and basically called me a liar. I have never been so insulted and will never purchase from Troy-*** again

I am not looking for money. I am looking for a replacement product because this one is a lemon. This will be the 4th time in a span of 2 months that we've had to have this product picked up for repair. This is not fair, this is greedy that a company will treat customers like this and put them through such stress to get a working product. This company has been horrible and their supervisors are rude, mean, and certainly do not have the customer's best interest in mind. They spoke to me like I was sm when my family has given them money for a working product and still not able to use the product. I am asking for help immediately in order to rectify this. I am requesting a replacement product without the stress that Troy-*** is currently causing. I have been given 2 case numbers for this continual issue and the latest is #***. Please assist me as I am at the end of my rope with this issue.

I purchased a battery from these people for my riding lawnmower. When it arrived, it did not have the full product with accessories as represented by the sales agent That I spoke to prior to the purchase. I called them and spoke to a customer service agent who provided me with the information to return the battery (***). I did so, as requested. However I have never received my refund. I shipped the battery back to these people in early September 2017. Since then I have called and emailed them dozens of times with no response. My wife also called them several weeks ago and got through to a customer service agent (Mandy we think) who informed her that the battery was shipped back to them in worse condition than when it was shipped to us. This is absolutely ridiculous, as the battery was lifted from the box by me and then immediately replaced into their box for return and refund. They have not responded to my subsequent calls and emails. I am very sorry for anyone who does business with this company as their customer service is terrible. And, they have basically stolen my money and the battery that I bought - I have neither! All that we want is a refund of the money due to the fact that they misrepresented their product when selling it to us. The Revdex.com is our only hope.

I purchased a walk behind mower in February. Since then I have had to Tighten the bolts connecting the mower motor to the housing twice and Tighten the screws holding down the top cover and the bolts on the exhaust each once. A well after the second time that I toughened the motor housing bolts, the unit catastrophically failed. The screws holding on the blade both sheared in half and the spinning blade flew off at my feet.

I took the unit in for warranty repair. Cub Cadet is rising to acknowledge the idea an issue with their product, fix the unit or replace it. Cub Cadet is stating that the blade broke off because I must have damaged the the motor shaft. There is no damage to the blade of the unit or the housing surrounding the blade. It would be near impossible for a large heavy object to get in between the blade and housing and damage the what workout causing any damage to other components.

I RECEICED A HITCH FOR MY RIDING LAWNMOWER THAT DOES NOT FIT AND HAVE BEEN WAITING 3 WEEKS FOR THEM TO SEND ME A LABEL TO RETURN IT. I PAID $199.99 AND WANT A REFUND FOR THIS.

I purchased this mower from Troy-*** directly from their website. Order Number: ***. The mower arrived with a wheel damaged and the bag was defective. I contacted them to request a new wheel and bag. After several messages, and sending them photos they requested, they finally agreed to send this. I then waited weeks for the parts to arrive only to discover that, while the wheel works, it is a completely different color and style from the original so I have one wheel different from all the rest. This is unacceptable for a brand new mower. I figured I would accept this as is since it is just a cosmetic issue and used the mower only to be severely disappointed in the performance of the mower. I have had a Honda and a Toro in the past which both far outperformed this mower.

After waiting several weeks to use the mower with a mismatched wheel and then to be so disappointed in the performance of the unit, I contacted their customer service line (case # ***) and was told that because it was over 30 days since I ordered the mower that they wouldn't return it due to dissatisfaction. The only reason I didn't contact them about the performance before that is because I couldn't use it! I am extremely disappointed in the fact that they are completely unwilling to stand behind their product.

To be short, purchased a mower Troybilt less than 60 days ago, I previously owned a Troybilt tb110 but my brother purchase a new home so I given him my mower and purchased a new one. Well, when I opened the box, got read to use I began hearing is see loud knocking sound. I have taken to Lowes, I was referred to Troybilt,. I send a very specific email regarding mt questions and concerns including solutions.
I included that the mower has not once touched a piece of lawn, I requested if I can purchase one through him and when receives the defective mower back to refund the money. Long story short, the response I received did not reflect on my concerns.

So I was going to purchase a year old riding lawn mower but I really wanted to be able to bag the grass clippings and the leaves. Prior to purchasing the lawn mower I went to the website and chatted with an agent. I provided the model and serial number, note the model number is the same one that is available via the website today. On the website it says "Discharge Location Side Discharge / Bagger Compatable" but no part number is listed for the bagger. So I asked the agent if this infact correct and if they could provide the part number. They did some checking and came back and said this is correct and provided the part number. They said they had it in stock and provided a price. I used that part number and searched online, I found Lowes stocks the part but it said for a 30" mower and the one I was looking at purchasing is a 24". Seeing this, I logged back on to the MTD site and did another web chat and verified the website shows "Discharge Location Side Discharge / Bagger Compatable" thinking I may have clicked the wrong unit. This agent checked and came back with the same part number. I let them know my concern that it said it was for a 30" mower not a 24" mower and the said it will work. I proceeded to purchase the riding lawn mower and purchase the bagger. I got the bagger home and went to install it to find out the bagger mounts but the chute does not fit. I went through all of the instructions and had my lawn mower in many pieces trying to make it work. After about 4 hours of this, I looked on line to again verify that this model is bagger compatable. I called the company and spoke to ***, she informed me that they do not make a bagger for this model. I brought to her attention that two separate agents from MTD told me it did and even provided me a part number. She dug in to it more and came back to inform me that it was not true and the website is incorrect. Being upset, I stayed calm and asked to speak to a manager as I would not have purchased this used mower if I could not bag with it. *** put me on a long hold and came back to ask some more questions as to who I chatted with online etc. I didn't have the name of the people I spoke with(my fault) but I did advise her to check the website and she would see that it clearly states this is "Discharge Location Side Discharge / Bagger Compatable". She apologized and tried to find a manager. After another long hold, she came back and said she could send me a mulch kit at no charge for the inconvenience. I accepted but I still have not received this part and to be honest I am still not satisfied. I did my research and spoke with the company, purchased a current model and it will not do what I want it to do. I am out the money that I paid for something that I cannot do what I wanted to do with it. I expected more from a company the size of MTD and thought they would know their own products. I don't know what I want but I do know the offer of a free mulch kit($25 value) doesn't seem sufficient.

Purchased a riding mower in May from Lowes. It died after two months. Lowes would not do anything since it was over 30 days and under manufacturer warranty. Troy-Bilts (MTD) authorized service center picked it up on August 4th. Still do not have back. Cannot get any information regarding the repair or warranty from the service center or Troy-Bilt. Only getting the run around. Currently out $1300.00 and do not have what I purchased.