MTD Products

our cub cadet is 10 years old but we highly mantained it and many people in our community have said they usually last 35 to 40 years our cub cadet just blew up when my husband was riding it he flew off the left side I have many pictures it shot 14 foot flames in the air thank god I had a fire exstingisher I have called them many times and you have to wait 55 minutes they don't want to hear your complants I asked to talk to someone higher up they have never called me back we bought from *** Michigan 48603

I purchased a Cub Cadet XT3 SGE lawn and garden tractor in 2017. We purposely went with Cub Cadet's top of the line tractor because we have 4 acres and we didn't want to have any issues with repairs. Last season with 40 hours on the tractor, the power steering unit went bad. We were without a tractor for a month because Cub Cadet could not provide a replacement part. This year the power steering unit is going bad again, and the PTO stopped working. It was dropped off today, and it will be three weeks before the service center can look at it.

I contact Cub Cadet customer service and they offered nothing but "we're sorry this keeps happening to you". I tried to get the CEOs email address to contact him directly, but no one has any contact information for him or his administrative assistant. At this point, I don't want anything to do with this $6,000 piece of garbage, but I don't necessarily want to sell it to some unsuspecting consumer. I believe that I have a defective unit all around, and I would like Cub Cadet to stand behind their product and buy it back from me. The repairs last year and this year will be covered under warranty, but that does not help me to push mow 3 acres. This is hands down the single worst purchase I have ever made, and will not ever consider another MTD product, and I will actively try to steer people away from them.

The customer service agent (***) Troy-Bilt/MTD LLC will not honor the warranty. Makes claim that owner used "incorrect fuel". Sent pictures of pre mixed 40:1, manufactured fuel container (recommended by Troy-Bilt, MTD LLC on page #8 of owners manual) purchased from Lowe's. The recommended 40:1 is the only fuel that is available for this Troy-Bilt, Home use, TB22, 2-cycle Trimmer. Troy-Bilt/MTD LLC still claims no responsibility. I have since replaced the defective trimmer with a ECHO, SRM-225 trimmer. Will never purchase a Troy-Bilt/MTD product again.

Purchased a MTD garden tiller on 4-12-15 with a 2 year overall warranty but a life time to original purchaser warranty on the transmission. I have a copy of this warranty that came with the tiller. In May 2019 I had a failure of the transmission and took it to a designated mid service center. They notified me on 6-13-19 that they had repaired the unit but that mtd was refusing to honor the warranty and that I owed them $124. I called the MTD customer service center and a Chris informed me that they were not honoring their warranty even though I have it in writing.

I bought a new Cub Cadet zero turn RZ54 inch lawn mower in Dec 2017. It is supposed to carry a 3 year warranty. In the year I have had it, It has been in the Dealer recommended Warranty shop ***.three times. The first warranty visit cost me 179.00. Lawn mower continues to stall out after two minutes running. Took it back a second time they did extensive fuel problem work replacing a lot of parts to get it working. A mower not even a year old engine not getting fuel. replaced the fuel filter. replaced the fuel pump. fuel line was separated and blocking off fuel. replaced fuel hose and cover from filter to pump. replaced fuel tank grommet. found pickup tube had a small cut line in it. all these things are fuel related . picked up mower and the next week end while using it for the first time since repair it catches fire . I take it in and get a call from the warranty shop telling me that either a leaf or grass got into the exhaust and caused a fire in the motor, Now that sounds real fishy to me and now they want me to pay for all repairs because they say it was my fault. not there's or Cub Cadets.. So it is not covered by my three year warranty. All I wanted to do was check my oil and my gas turn the key and cut my grass. Now Cub Cadet says there not responsible. Its a new lawn mower and its American Made. Does the customer matter at all? I understand that it has been in the shop three times already but is that my fault? by the way I also have a Husqvarna 54 inch zero turn for the past five years never hand a problem with it I bought the cub Cadet so we could cut the yard at the same time and help out. Please look this matter over and I believe common since will guide you. Maybe I got a LEMON it.s possible

I purchased a Remington battery operated mower. Model number ***. The battery will not charge and the mower is brand new and has never been used. I have spent countless hours on hold for customer support while never receiving a live person. I contacted the corporate office who has repeatedly stated they would have customer support contact and I still have not been contacted. Tis has been ongoing since May 20, 2019.

I purchased a new Cub cadet RZTL 42 inch July 25th with Home Depot. 1 mowing season, just 1 - have had issues with starting the mower. Now it will not fire at all.

I have invested over $150 in repairs and have done all maintenance - new spark plugs, cleaned spark plug chamber, cleaned all connections, checked all valves, terminals, starter solenoid, fully charged battery, new oil, new oil filter, checked levels, non-ethanol gas, new gas, new air filter, cleaned air filter chamber, etc. etc. and still wont fire up.

This is less than a year old. I called Home Depot who stated this is Cub Cadet's responsibility to fix. Prior to that, I called Cub Cadet several times - both reps were awful, once actually told me rudely, "why do I just return it home depot?!"

I called again today - and the rep who's conversation I kept stated Cub Cadet warranties their product for 3 years but I would have to pay for pick up and delivery, initial charges with mower repair shop, etc. Are you kidding me?!

I want Cub Cadet to stand by their product and send some one out to repair or return/exchange with same unit or comparable. I should not be having this many issues with a zero turn with 1 mowing season in. That is ridiculous

I purchased a self-propelled mower on 7/30/2018 and used it 3 times last year to mow my home lawn. The mower started easily, was inexpensive to purchase, and performed well all 3 times. This Spring in April 2019, I could not get it to start after numerous tries. I took it to *** in Mobile for service. After paying $85 minimum diagnostic fee, I was told it was the carburetor and that it wasn't covered by warranty. I have used a gas treatment in my mower gas for several years because I use gas with ethanol. The mower was stored under cover for the winter. I called MTD customer service and was told "due to the EPA laws the jets in the carburetor were reduced in size and that was a causing problems". No warranty was offered. Selling products that do not last any longer than this is shameful and a deception to consumers.

I purchased a MTD YardMachines 21 in self propelled lawnmower on 7/4/17 at *** in Klamath Falls with an extended warranty. In April of 2019, My lawnmower would not start. I read through the trouble shooting tips, to no avail. On April 27 between 1230 and 1445 PST, I attempted to call the 1-*** which is supposed to be open until 1800 EST. I got a recording each time saying they were closed and to call back during business hours which they listed as 0900-1800 EST and I was well within that time frame. I attempted to remedy it Monday morning via online chat with no help and then called, spent 30 minutes + on hold only to be told that there are no local repair shops for warranty work, and the closest was multiple hours away. I was given the name of a local shop that does warranty work, but is not a Yard Machine retail shop, only a MTD warranty center, and that they could not help either. I have a device in my possession that does not work, and is covered by a warranty that cannot be utilized.

Purchased a CC-30H Cub Cadet rider mower June 11 2018. Three months later I realized I had a transmission problem. The transmission will loses power with in an hour of mowing, I have video to support this. Both Cub Cadet and the repair shop have access and seen the video and all agree there is a transmission problem. After contacting support I have been directed to a repair shop for a diagnose. Because the shop could not duplicate my transmission problem ( they don’t have an hour time to operate the mower), Support would not authorize a diagnostic. Contacting Support again and explaining why the shop could not duplicate my transmission problem they said a tear down of the transmission would have to be performed. A 2nd time Support had me return to their authorized repair shop for a tear down diagnostic. Again nothing was done because again the repair shop could not duplicate, I would have to pay and authorize a tear down. I then contacted Cub Cadet manufacture MTD Productions by writing a letter. Contacted by email I was now informed the transmission is under a different warrantee (this is not in the warranty information received). I was now informed to contact the transmission manufacture *** at ***. *** directed me back to the repair shop, so a 3rd time I returned to the shop and a tear down was not authorized. I then contacted *** where I purchased the mower for help (unfortunately I did not purchase ***s extended warranty) . They contacted Cub Cadet in my behalf. Cub Cadet had me contact them for further direction. Cub Cadet Support said *** should had authorize a diagnostic, Cub Cadet would now bypass *** and pay for a diagnose and pay for transport to a different repair shop an hour away from my home. I then contacted Cub Cadet Support and questioned whether there would be a guarantee the transmission would be replaced before putting more money out of my pocket again at their direction and no result, I did not get a reply. I also emailed the manufacture and again no reply from March 2019. Case# *** and ref# ***.

I purchased a Cub Cadet riding lawn mower in April 2017 with as 3 year manufacturer warranty BRAND NEW from Home Depot ***. When attempting to service this machine for the upcoming 2019 season, it would not start, starter would not engage, and the mower was dead. I took the battery to the local parts store and had it tested and found that it was good. The mower still would not operate. I, being under the impression I had a warranty, contacted Home Depot, who in turn, sent me to Cub Cadet, who in turn, had me contact a business that did not even have a contract with Cub Cadet anymore to work on warranties. Then, after more attempts and contacts, I found a service dealer in ***. I took the mower to them to inspect and identify me of the nature of the situation. 3 days later, I was advised that the total costs to "fix" it. The total was almost $750.00. Now, I purchased the mower less than 2 years ago brand new for $1600.00. I was told by the "shop" that my carburetor was bad, there was NO AIR FILTER in it and had bad plugs amongst other items. I was very distraught when the company said my issues were not covered under warranty and actually accused me of taking the air filter off myself (which I had no idea at the time where it was since engine is encased). The I was told that there was no way the carburetor was any good and would have to be replaced. I was passed back and forth from Home Depot to Cub Cadet a few times and then just went and picked up my broken down machine because I could not afford the replacement parts or the labor costs which were ungodly! So, since my "warranty" was not any good, and I knew the battery was good (even though the implement company said it wasn't, I took the mower home. I got it into my garage, took the carburetor off , cleaned it and flushed it with good old fashioned carb cleaner and put it back together. Low and behold, with one run of the key, the mower fired right up and ran perfect. My problem is, what kind of business would sell (and expect) someone a mower with no air filter and then accuse a customer of purposely removing it? Then, how was I supposed to know that I was DELIVERED, at my home by HOME DEPOT, a mower without a air filter. Then for Cub Cadet to say the "damage done" was not under a warranty? Or to say I needed a new battery, when the one I have in it right now works just fine? This is falsification and is very distrustful on behalf of all the parties involved. Each of them passed the buck to the other. Then, for Home Depot to offer me a 10% discount if I bought ANOTHER mower from them. I told them they already give me 10% off because I am a veteran. I was then told that was the best they can do. This Is very distrustful and should be addressed from the top down since no one at the bottom going up knows what to say of do. This is so unprofessional and how manty people with ZERO idea about mechanical issues would the 3 of these companies ripped off?

This company has the worst customer service. I ordered a product online and after paying jn fill via my credit card I was given a fedex tracking number and expected delivery. I signed for Fedex tracking .and received a text one days before expected delivery telling me the item was being returned to the shipper. I called Fedex and they were no help and advised me to contact the shipper. I immediately called and waited almost one hour on hold before a very rude lady finally answered to tell me I was out of luck because I used a different shipping address than my billing address. She made me out to be some sort of crook trying to rip off her company. I said a simple call to me should have cleared up and misunderstanding and explained it was her company’s website that allowed me to complete this transactions using two different addresses. Well that wasn’t enough for her. I could go on and on but will stop boring you. When asked if I wanted my call forwarded to her sales department I had to laugh. You're kidding?

After being promised a one-time courtesy refund for repairs paid for a service repair on a recently purchased product, the representative rescinded their promise to refund the repair. The product is covered under warrantee, however the manufacturer and repair shop never stated the repair was not covered under the warrantee until after the repair was performed.

Purchased from *** MTD Hyper Tough leaf blower (2 stroke) on 5/15/2018
Unit failed 12/18/2018, 01/2019 took to warranty repair location ***, never heard back from them went to the shop 3/18/2019 they had not gotten to it, and had work orders back from Aug 2018 in front of me, also they had a sign in the window NOT REPAIRING 2 STROKE engines. I took the blower back with me,
Called other locations listed on MTD site, *** they don't work on them,
Called next on list ***, they don't work on them. Called last on the list *** they have never heard of these blowers,

So this is still under warranty called MTD customer service 3/19/2019 *** Case hyper tough and the rep said he can't do anything with this without it going to a warranty shop,,,, BUT NO ONE WILL WORK ON THIS.

I bought a Cub Cadet 3X 26in 357cc 3-stage snowblower from my Local Home Depot on 10/19/2018. I brought it in for warranty work because it stopped working 2 weeks ago to my local Cub Cadet Service Center Tri-K Motorsports in Maple Plain, MN. The auger would not move when I depressed the handle on the machine. After the repair was complete they found that the machine would not stop turning the auger no matter if the handle was depressed or not. Cub cadet of greed to replace my snow blower but going to home depot and trying to re order the snow blower didnt happen. Since it has been over 90 days they cant issue a gift card. They could have done in store credit but I did not want my money locked up in that because I cannot use that online. All they could do was request to have my money sent out in the form of a paper check. I even called I even called MTD's Customer support center and had them speak with the store manager. All those options have been exhausted. It should not be this hard to get a replacement machine

MTD Case Number: *** (shows under service center representative's name; Scott I believe).

After weeks of using a snow shovel to clean my driveway I went ahead and purchased an MTD snow blower (Factory Model Number: 31A-2M1E752) online with the ship to store option from Walmart in 12/11/16. I picked up the box at the store and took it home. After I had the machine in my possession there was no more snow during that winter period so the machine sat in my garage's floor for a year, still in the unopened box. On 12/12/17, I had to use the machine to clean my driveway so I started unboxing it. While getting ready to assembly the unit I found the it was missing one of the bolts that hold the handlebars in place. I also noted one of the wheels was misaligned. Since both wheels are free rolling and are attached to a solid axle I looked underneath and noticed the frame and axle were bent. I took pictures of the machine in new condition as well as the missing fastener for when I was able to take it back for a warranty repair. As I needed to clean a path for my cars I took one of the bolts from the chute deflector to use on the handle bars. Everything else was fine with the machine and it served me well that winter. The wheel misalignment only made it a bit harder to keep it straight and push it. It did not affect the machine's ability to blow the snow.

After the winter was over I called MTD's customer service and explained the situation. They instructed me to take the machine to a local service center for a warranty inspection. I found a service center near me which told me they were not working on winter equipment yet (it was summer). Last November I called again and this time they did confirm they could perform the inspection, so I dropped the machine off at their location on 11/17/18. I offered to provide the photos I had taken of the damage when the machine was in new condition but they said not to worry, and that they would take photos for the warranty claim. I was charged a $30 service deposit which would be returned if the warranty claim was accepted.

I called the local service center three times in total over the course of two months. The first two times I was told they were still discussing with MTD's warranty department. This week I called again and the shop representative said that it looked like MTD was deciding between repairing or replacing the machine. The representative reached out out to MTD and then called me back. He mentioned that MTD determined the damage was not covered under warranty. I discussed this decision with the local service center which suggested the claim was rejected because I did not return the machine once I found the damage; that is, during the first snow storm where I needed to use the machine to clean my driveway. The shop provided me the case number and suggested I call directly to explain the situation and offer to provide the photos I had as evidence of the damage.

I called MTD's Costumer Service today and the agent looked through the notes in the case. Based on the agent's information the reason to deny the claim was that the machine looked well used and that the damage likely happened by the machine hitting something during operation. I tried to explain without success that the machine was like that out of the box and that I had the dated photos to prove it. The agent continued to explain to me how the damage occurred during use of the machine, even after I brought up again the photos I have of the machine out of the box. The photos they used to make their determination were provided by the local service center which of course showed a machine that was used for its intended purpose. I asked to speak to a supervisor but was told that there was a local snow storm and that some employees were not able to make it to the call center today, so there was no one else I could speak to. I tried to reason once more with the agent who said he would end the call. I hung up, thinking I would try calling another time to maybe get a more understanding agent willing to listen.

I purchased a Bolens 22 inch snow blower from Lowe’s in Reynoldsburg, Ohio. It was already assembled when I purchased it. When I first got it home, I had issues getting it to run which I just figured was because it was new. Last year, when I went to use it, it would not run. I spent a full evening trying to figure it out. I cleaned out the carburetor and replaced the gas which finally resolved the situation. It would have issues starting from time to time but nothing major. This year, I went to use it and I had the same issue. I changed the gas even though I was pretty sure it was good, after checking it in my lawn mower, I replaced the spark plug, cleaned the carburetor and then eventually rebuilt the carburetor, and made sure there were no issues with the gas line. Of note, and something that needs to be pointed out, is that this model is possibly the most inconvenient layout of any small engine equipment ever. Things are too compact and important parts are awkwardly hidden. It’s almost like this was intentionally designed to make repairs difficult. All of this, a total of more than two days of work, still did not resolve the issue. I was able to get it started briefly three times. All of which resulted in the motor bleeding gas ALL over my garage. I had to spend an additional two hours today, in 29 degree weather, cleaning the gas off my garage floor so my house stopped smelling like gas (I have a connecting door to my garage). As a backstory, I purchased the snow blower because I have a bad back and a pinched nerve. Things like sweeping, repeatedly standing up, and shoveling aggravate my issues. So, needless to say, the last few days have been awful. I had to end up shoveling my driveway and wrap around sidewalk (we live on the corner lot) while my $500 snow blower sat- broken- in my garage. Two points: 1)This is a durable good and I should not be having any issues with it this soon. I have used this product a total of maybe 10 times since it was purchased. There is no reason that a product that should last 10+ years should already be having problems, especially multiple years in a row. I honestly feel like I was sold a lemon product. 2)I tried contacting the Bolens/ MTD Customer service and technical support. The information I was provided was to “Keeping priming it until gas drips out” even after explaining everything I’ve done. The “support” was so far behind where I was at in the process that it did zero good. Nothing additional was added since it didn’t have an electric start. I had to press the representative to give me information related to a MTD service center.

I bought the riding lawnmower with a 2 year warranty. After having it just a little time the wheel came off and it would not start. I called into their 800 number and the lady said to get it fixed and fax over the receipt, and that company would send me the amount I paid. Now they are refusing to send me my check.

Ive been waiting on my order for over 2 months called every 2 weeks get the same answer we will deliver in 2 weeks wish they would tell me what month and year they plan on delivering my product im unable to use my lawn mower part order number is 11527611

On 9/21/18 I had ordered a new tubeless tire for my mower, getting the parts number out of my manual. Receiving the tire on 9/28/18 I went to put it on my riding mower and it turned out the tire on the mower had a tube. So I immediately called the company for assistance. After speaking to someone about sending the tire back they stated the do not do returns under $50.00 so I should keep the tire and they will give me a full refund of $43.54, the cost of the tire. Then she turned me over to a technician to help me find the right tire. He had stated there should not be tube tires on my mower but helped to find the correct part.Witch was substantially more.
Waiting nearly three weeks and not receiving my refund I called to check on it on 10/17/18. The person I spoke with stated there was a coding issue and I should receive my refund before the end of business day. Yet of today 10/23/18 I have yet to receive my refund of $43.54 so I placed another call to the company. Again I was told there was a coding issue.
So at this point my trust and faith in this company is now gone.