MTD Products

I bought an item that was return because it was the wrong item. The item was not used and can be resold for the original price. The item only had the screws put in but not used, in which any person buying the item would have to do. The company refused my refund and they still have the part. Im out over $100.00 with the return fee I paid. I want a refund because I know the item can be resold. They are not going to keep the money and the part.

On June 17, 2020 I made a purchase of a drive belt, blades and cover for my club cadets and was charged $118.87. The amount was taken out of my account and was said to be delivered within 5 to 7 business days. I was willing to wait even though my lawn (i acrea0 was half mowed. I went online to track the order # *** only to find out it showed "NOT SHIPPED" I then tried to call MTD twice only to be put on hold for over 45 mins each time, I then tried several times, as mentioned while on hold, to use their "CHAT" option. The chat option, of course, did not work. Here we are on day 6 of being told it will be delivered and it hasn't even been shipped. I had to order the part from another dealer because I could not get the part (belt), which has being delivered (confirmed) tomorrow. If MTD cannot have the parts delivered to as promised tomorrow I would like a complete refund. I am asking for this because they have had 7 days to communicate to me for any delays they might have had and they have not. They have not provided customer service that I could communicate to them. They have not communicated delays on their website delays due to the pandemic as they are so conveniently doing on this sight, which may have caused me to order elsewhere to begin with. So to begin with this company, as large as it is, has misled me.

I bought this through Home Depot a seller for them. The store does not honor the companies warranty so I was directed to them. They have no information on there webpage and no form of contact other than 1 telephone number that I have been calling for 2 weeks and have been able to speak to nobody. I bought this, used it once and when I went to restart it the entire motor blew up.

Three hours on hold, and two chats ended when I was #1 in que. Just to get an update on why my order hasn't shipped. Still nothing as to why my in stock item hasn't shipped. I would recommend getting parts elsewhere if you are able. I understand the situation however the inability to adapt and the consistency in the reviews here clearly illiterate leadership issues.

I took my Cub Cadet push mower in to have the deck realigned because it was cutting extremely crooked. I had only owned it about a year and the service should have been covered by the warranty. I went to pick up the mower and the service department attempted to charge me for a $47 repair and said Cub Cadet didn't cover the repair. I called and spoke to a representative (after almost an hour on hold), they transferred me to a manager, it went straight to voicemail and I haven't been called back in the last two weeks. I also reached out via the customer service email option about a week ago and have yet to receive a reply. This mower was delivered to my house with issues and I've been amazingly patient to date, but I'm sick of a company with a good name providing marginal products and service. It arrived without oil and without a discharge chute, the battery start switch was broken and inoperable, the self-propelled cable keeps popping out of the handle casing, and the bagger flap hinge pin comes out during EVERY mow. I live on a well-maintained residential lot that is only 1/3 acre...this should NOT be happening. I spoke to cub cadet and allowed them the opportunity to make it right and received a discount when this mower arrived, but it has consistently and rapidly deteriorated from there. As it currently stands, I believe this mower to be a lemon... nothing but problems coupled with poor quality and poor customer service. Reference case #

Where do I begin? I have placed 2 orders. You have placed a recurring charge on my credit card. Not authorized by me. I'm not sure the total overcharges right now (my bank is looking into this now). You have caused me extra bank fees because of this.How is this possible? This is not professional and no way to run a business.
I'm a 70 year old senior citizen on social security, with limited budget. You just destroyed my monthly budget. Thanks.
My question to you since you took more of my money than you were authorized to, what should I pay ? My electric bill or buy food?
MTD, you have sucked the fun out of gardening this year. You have caused me to be remorseful about my troy-bilt lawn mower purchase.
I need my money now, quick, today.

Product not listed as out-of-stock but says delivered within 10 business days. It took over 10 times of attempting to contact the seller to be informed the item is not in stock. Each attempt was 3+ hours of waiting online or on the phone. I still have not accepted the product. I no longer need it. But the person contacted was unable to help me request a refund.

We place an order with MTD on May 21st for a roto-tiller part. At the time the person gave us apparently a case number instead of an order number. We place the first week phone call on June21st and was on hold for over an hour, at which time we hung up. We placed another call today June 19th and was on hold for over an hour. We then went to the website and did the live chat option. We were on live chat for 1.5 hours at which time the service rep (Derrick) told us that we did not have a valid order number. After a few minutes he did find our order number and a UPS tracking number. However when he tried to confirm the UPS tracking number it was invalid and was instructed we needed to reach out to UPS. At which time I told him it was not acceptable. I tried to also enter the tracking number with no success. He told me he could not help me. I asked for a supervisor and low and behold it was the same number we were on hold the last two times with no success. I then reached out to UPS and they told me the sender was the one that would have to track this down. This has been nothing but a JOKE since we have started working with this company. If we gave such poor service, we would not be in business!!! We would like the part and a phone call to us instead of us reaching out to them. They can call *** and visit with ***, ***, *** or ***. More options than we had!!!

On 6/11/20 I placed an order with MTD products. My order was never shipped out until I contacted the Revdex.com. I was unable to call or email the company about my order because I could not get through by email or phone to inquire about my order status. When you contacted them with my complaint, they responded quickly. They said the shipped my order. I received my order today but now I am missing a part. My order number is***. There were two parts in my order. I have only received one part. Where is the dust cover that was also part of the order? The part # 73107731C was not with the transmission assembly that was shipped. They have charged me for it and I did not receive it! I would like a refund for that part I never received!!

I placed 2 orders with the company online. After 11 days the orders have still not shipped. I contact the support through the chat line and after waiting 2 hours the representative tells me that he is not able to tell me when my order will ship. I understand there is a Pandemic but not being able to give an estimated shipping date for items which are in stock is a bit unreasonable. Beyond frustrating having to wait 2 hours for customers service as well. Last time you receive my business.

This complaint relates to a tiller I purchased. MTD is the manufacturer. The tiller has safety pins in the tilling area which are suppose to give way when it meets a certain amount of resistance. Three weeks ago I was tilling the yard, which I do every year, and I must have hit a burried rock. The tiller is suppose to either go through, or if resistance is too high, the safety pins break off. Safety pins failed, not only creating a safety failure, but it also allowed for the gear box to strip off. I called MTD addressing the issue and while they acknowledge that there was a safety failure, they do not want to send a new gear box, which was damaged due to the fact their safety pin failure.

I purchased a riding lawn mower on 5/17/20 through cubcadet.com, that was delivered on 5/22/20. It was delivered by a local dealer all set up, oiled and turned on while it was being explained. The first 2 times we tried to start it, it wouldn't start right away, but after several tries it eventually did. The third time we tried to start it, it wouldn't start at all. Clearly there is something wrong with this mower and I do not want it, even if they can fix it. It is less than 30 days old. They said their return policy is 7-14 days, but it can't be oiled or used. The mower was delivered oiled and used by the dealer who delivered it. Exactly how can you tell if something is broke if you can't used it? I don't want to "return" it, it is damaged and I do not trust that I won't have issues in the future. I want a full refund of my money.

I have been trying to contact customer service for warranty information on a 13 mo/ old Cub Cadet riding mower. I have been waiting on the phone on hold for over 50 minutes without any indication of when they will actually answer my call and I have been waiting for chat twice, first I was number 59 in line and then after I got to be the first in line they ended chat and gave me the chance to review their service. Now, after over 45 minutes on hold via the phone I once again attempted to chat and was 69 in line. I'm now, at almost an hour on hold and have been completely kicked out of the chat window. WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. Actually, they can't even claim to have customer service at this point because I have not received any customer service whatsoever. No wonder they're not Revdex.com accredited.

Second order with this company. As with the first order, this second order has not been shipped in a timely manner. I ordered the part one full week ago. Their shipping policy page states the expected shipping delay. It should also include the expected warehouse delay, since that has added 5 to 7 days to the shipping time.
I waiting 2 hours before my "Live Chat" got through. (started at 36th in line) When I finally got through, the response was unsatisfactory. It consisted of nothing more than a form letter. It stated "... unexpected warehouse delay. Your part should be sent within 4 to 5 days of the order. Huh, I was calling on the 5th day. It's now the 6th day.
Next part I need, I'm going to look for a different supplier. If I can find one, MTD will not get my business again.

Paid for 2 day air 7 days later received the part they wouldn't answer the phone and the web site takes you nowhere terrible terrible company the next time I need a part I will junk the lawnmower and make sure the new one isn't affiliated with mtd

Good afternoon,

I have made two attempts to contact the Cub Cadet customer service from the email link on the website. I have received no reply. I find this distressing, Cub Cadet was once the back bone of lawn and yard care. Now it is made in China and the items are basically throw away. Please read the email below.

Cub Cadet CC2025, Model Number 651-04117REV, S/N (S) ***, Item 651-04117. I am writing to express my disactifaction with my Cub Cadet product. I have owned this trimmer for some years since new. I use it once a month for about 10 minutes at a time. The last time I used it, it stopped working. I took the trimmer attachment off and I was shocked to see that the covering on the lower drive cable had completely melted. The upper shaft had melted as well. The parts to repair these problems are over $100.00. This type of failure is unacceptable on an item that is used so little. Please send me replacement parts to repair this unit at no charge. I can provide pictures of the failed parts. Contact me with questions or comments on this matter.

Thank you,

***
Thank you for taking the time to read this. I hope this email finds you and yours safe and healthy during these difficult times.

Would be zero stars for worst experience ever with online ordering/customer service phone/chat ever.....ordered online 2-1 blade for 42 inch cutting decks replacement mower blades for troy-bilt mower. Ordered online placed on 5/18/20 was supposed to receive 5-7 days, but was delayed then received empty box with no parts in it at all....by UPS who turned delivery to USPS (both do not take responsibility for the mishandling/missing blades.
I don't want to hear that the parts are being replaced "at no extra cost" because it was already charged to my credit card for $84.88 !! The replacement still has not arrived was supposed to be resent on 5/28 after having been on hold for 2 1/2 hours on phone, tried chat but system booted me off after 2 hour wait, twice!! your online system is pathetic, as well as your phone system. Don't want to hear excuses about the unexpected volume due to stay at home because that does not excuse incompetence of sending a package without contents, whether was lost or stolen intransit, nobody has taken responsibility from your company. Here's why.....1. Never offered to replace order with faster shipping method...no, still waiting and order was supposedly sent out today.....so from 5/18/20 to today 6/1/20 is 2 weeks. 2. No one apologized for inconvenience after waiting for over 2 hours on every day and most days cannot even get through. Your phone system *** and is very understaffed. 3. For my lost time and effort in trying to get this order, frustration and confusion, having to file claims with UPS/USPS to perhaps find the missing parts that your company mailed out in what looked like a very poorly wrapped box....yes, we have photos......I ask for a credit from your representative and she basically laughed over the phone saying, "Oh, we don't do that". I asked her to speak to a supervisor and no surprise she reiterated the part was being resent at no extra charge. Why would there be a charge when you already inconvenienced the customer beyond belief and won't apologize or even issue a courtesy credit to value the customers business? Just an additional comment before a formal complaint is filed with Revdex.com......another company, Tractor Supply, as well as Harbor Freight provided me with a $25 egift card credit when something went wrong and didn't hesitate. Your company, laughed at the request, and didn't even apologize for the disruption and lost part.

10 days order was placed. I received 1 of 4 items. My credit card was billed for entire order. 3 items not shipped. MTD has no idea when they will ship. Ship my missing items or refund my money.

I purchased a Cub Cadet ST100 mower from Home Depot on May 27, 2019. I used the mower three times last summer and could not get the engine to run this spring. I returned to Home Depot and asked for a refund and they stated that their company policy would not allow a refund for a gas powered device that was purchased greater than 30 days ago. They instructed me to take the unit over to the other side of their store to the rental counter and that they would fix the unit under warranty. After taking the unit to the rental counter I was told that Cub Cadet would not cover fuel related issues. I left the store without remedy and returned home. I tried contacting Cub Cadet directly via phone and online chat but could never get through to customer service. On the phone I would wait for hours in queue. With the online chat there is a countdown feature that shows your position in line for an agent. After two tries waiting for 2-3 hours each time when my turn was coming up the chat session would disconnect without warning. I did successfully make contact with Cub Cadet customer service via the company facebook page. I was told by customer service that a three year warranty would be honored and that I needed to go to any authorized retailer instead of Home Depot. I took the unit to the nearest Cub Cadet retailer where I was told that fuel related issues would not be covered by the Cub Cadet warranty. I kept being told this is a "fuel related issue", I also have replaced the carburetor on this unit to eliminate the "fuel issue".

I am seeking a full refund since the unit is not usable currently and I won't be able to sell it online.

I am not seeking anything additional for the hours and cost of gas to drive the unit looking for help.

Thanks in advance

I purchased a cub cadet trimmer from tractor supply, however, within the manufacture warranty period (1 year), I was having trouble starting (and still am) the trimmer. Cub cadet had me take the item to a local dealer (cub cadet did not argue that the item was under manufactures warranty). I took the trimmer to exit 122 outdoor power equipment had was told the trimmer was not under warranty because cub cadet will not warranty the trimmer after 30 days (contradicting the 1-year manufacture warranty). exit 122 told me that they could repair the carborator at my expense. cub cadet has failed to honor their 1-year manufacture warranty.