Mission Hills Apartments

Complaint: [redacted]
I am rejecting this response because:Right before I received this e-mail I just got off the...

phone with there customer service. Which told me they cannot yet issue a refund. Regardless of that fact that I have already refused the package and did my last step in this horrible process 2 days ago.
Regards,
[redacted]

there was an A to Z claim opened and we are going through this method.  as the customer did not save any of the packaging and without this information we are unable to take this product back.

Beach Trading Co. are dishonest people. I WAS NOT CONTACTED until 1 day before delivery was attempted. Bill [redacted] at Beach claims to have "personally" sent me 2 emails about the delivery yet he can't produce copies of these emails. He and Beach are clearly not telling the truth. I strongly reject their version of events and would never do business with these people. As an example of their dishonesty consider this, they've changed the amount they claim they paid for shipping from $350 to $250 during the course of the back and forth with them. They can't even get their own story straight. Did they pay $250 or $350 for shipping? And if they paid that much for shipping a relatively small LED TV and offered free shipping with the purchase one would think they might try to find a cheaper shipper like UPS, FEDEX , USPS, Old Dominion etc. That's what I'd call common sense. No, I believe they've changed their story because they are not telling the truth. My description of events has not changed at all throughout this.

The refund has posted 12-1-16.  please let us know if you still have not received it.

Complaint: [redacted]
I am rejecting this response because I've already ordered a replacement scooter from a reputable seller. 
Regards,
[redacted]

Do you have an order number starting with a BN or BX number ?  we would love to cover the return shipping.

The name and address has been unsubscribed

Complaint: [redacted]
I am rejecting this response because: First of all I did not buy the items from your company. It was shipped to you by mistake. Your company received...

and ot got mixed up with your inventory. Now, all get is the same answer. We are trying to locate. No resolution and is going to b 3 weeks trying get my items back. I am getting sick with this, spoke with 9 people and all of them always tells me they looking for it. All I want is that you be honest, and do really ght by me. Send my package back since it does not belong to you. I paid for them as you can see on the invoice atrached. Now I all I have is the bill to pay but no items. How is that possibly fair?I was tild by ine if reps that all items frim your inventory gets scanned. I don't understand how you would not be able to locate mine since mine does not belong to you therefore,would not be accepted by the receiving department scanner. I was told it is more complicated process. So, All I can do is wait and pray. Nobody gives me a time frame, nor guarantees. I am getting sick withmigranes due to the stress I having this nonsense. I n ed a solution. I want my camera kit back.   Please find attached copies of the invoice as well of the receipt with tracking number and information on the package. I also attaching copy of the email I received. Your cust serv rep assigned my case this number [redacted]. Read your records.
Regards,
[redacted]

its not true, I was never able to reach them telephonically although being on hold for 20min.they cancelled the order of their own accord despite taking payment they record the calls , so perhaps they can send the recording of me cancelling the order?thanks

This order was shipped via [redacted] fulfillment. Which means although we may or may not have supplied [redacted] with the product,all customer service issues that are purchased via [redacted] fulfillment, must be taken up through [redacted] direct, as they provide excellent support.

It should not take more than 24 hours.   If you have yet to get this, we can send a check.

We have an email with the customer advising that he input the incorrect address.  below is a back and forth of that conversation. Dear Customer,Thank you for contacting us. I apologize for the inconvenience.  We have shipped this item to theaddress requested upon checkout.  If this information was incorrect wecould have requested [redacted] to return this package to our warehouse for arefund; however, this was not advised. It is under the [redacted] driver discretionto deliver the package without a signature.   Sincerely,[redacted]   ---------------Original Message--------------- From: [redacted] < > Subject: Re: BeachCamera.com Shipping Confirmation     I put the incorrect address for shipping. [redacted] delivered it without a signature. Why was there not a signature required for a $400+ package? On Dec 18, 2014 9:56 AM, "BeachCamera.com" <[email protected]> wrote:   Cameras Televisions Computers Tablet PCs Printers Clearance   Dear [redacted], Thank you for shopping with BeachCamera.com. Your order, [redacted], has been shipped. Your tracking number is [redacted]   Hey Beach Camera Fans! Join us on Facebook for periodic sweepstakes and exclusive offers. Feel free to brag about our low prices and let us know what else you'd like to find a deal on. We'll chime in from time to time with some great offers. You may check the status of your package after 10PM (EST) by clicking here or by calling 800-[redacted] ([redacted]). On Sundays and legal holidays, tracking information will be available only after 10PM of the next business day Some packages may require a signature upon delivery. These packages will not be left without a signature. For your convenience, we will email you a tracking number on all successfully processed and shipped orders. Please note: small accessories may be shipped by post office. If we may be of further assistance, please reply via email to [email protected] We hope you enjoy your order! Thank you for shopping with us! Sincerely, BeachCamera.com The following items have been shipped:   Item Code Item Description Qty SAMEXM60SBUS Samsung NX 60mm f/2.8 Macro ED OIS SSA Camera Lens 1 BeachCamera.com is committed to customer satisfaction. We would be very grateful if you could spend a few minutes completing our survey so that we can learn from your experience.

Finally, the battery arrived today. Only after I blasted Beach Camera on Twitter. It is a shame that something which should have taken five minutes....took 4 months. Thanks for your assistance, I consider the matter closed.   [redacted]
Regards,
[redacted]

we will note the account of the missing tripod..  All you need to do is send the product back/

We shipped this package to the customer address provided. Perhaps the customer entered an incorrect address, however, we didn't know any other address. We shipped to the address on file and the product was delivered. The customer isn't entitled to a refund. We apologize for the trouble.

We will go ahead and send out a check. Please confirm the address.

It looks like amazon already refunded the customer

The order has been fully refunded.