Mission Hills Apartments

We are sorry you had to go through this. We love our customer and want you to be happy.sometimes unfortunately the refund and return process can take a few days.sorry for this.

please see the return authorization number RMA # [redacted] has been created. once we get this back we will refund the account the full amount

Complaint: [redacted]
I am...

rejecting this response because:  Business promised they would provide a return shipping label and once again; they continue to not meet my expectations.  They continue to delay this transaction and I would like this complaint to be logged against this business.  
Regards,
[redacted]

we sincerely apologize for this mis-understanding.. It looks like we put a refund though.  you should see this refund shortly.

thank you !

Hello [redacted], In regard to the carpet...

cleaning, I never spoke with her. As far as not requesting it be done, it could have been a mistake on our part or on the person that called in the carpet clean. Sometimes we have residents get confused about their apartment numbers, so we may have been given misinformation. Any contractor that we use on property is required to carry high amounts of insurance for liability, etc. Upon entering the carpet company realized that this apartment was not ready to be cleaned, and came back to the office to check with us. At this time they were told not to clean it so that we could make sure it was the correct apartment number. In regard to the 60 day notice, the TAA lease specifically states a 60 day notice must be received on the first, for a move out on the last day of the month. She did not provide notice to move on or before the 1st, therefore she was responsible for an additional month. We send notices to all residents at least 75 days prior to their lease expiring letting them know the requirements so that they do not miss the proper notice timeframe. We also follow up with phone calls. In her case we were offering "Early Bird" renewals so the 1st contact was on 5/19, so she had far more than enough time to bring in proper notice before the 1st of July, as required. In addition, she skipped out early, owing us money in the amount of $3859.34 for rent, damages, etc. Please let me know if there is anything else you need from me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I checked my [redacted] account at 2:35 p.m., December 11. There is no refund posted. The last transaction is a payment I made in November.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

It looks like our customer service team took care of this with the customer.   we love all of our customers and apologize for any inconvenience that any of this might have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are so sorry that all this has happened to you. We make sure that every products that leave here are the right product ,, something like this hurts us as a company, we are so very sorry.  If you would like to do a return please contact us at [redacted]

The order has been refunded on 3-27-17

Complaint: [redacted]
I am rejecting this response because:I've been told more than once that the battery was on it's way, and I haven't seen it yet. I've not been notified of a tracking # for the shipment.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the fourth or fifth time they have said they will make a refund to my account. I just checked [redacted] and there is no refund. I don't know what account they're trying to credit, but it's not mine. Please send an old-fashioned paper check to my mailing address they have on file. Let's end this four-month problem. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that this resolves this issue appropriately. I hope not to be charged anymore. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the order/reference number is [redacted]
Regards,
[redacted]

please contact our customer service team we can process a return.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Address is:[redacted]
Regards,
[redacted]

We already created a new order for you and it is on its way