Melaleuca

We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate thatshe requested for her account to be cancelled, and for a full refund of the most recent order.In an effort to resolve all of Ms [redacted] ’s concerns an Authorized Return Label has beenemailed to her which she may use to return the June Preferred Member Pack free of charge.We have also processed a full refund of the order in the amount of $62.53Ms [redacted] ’s account was cancelled on July 10, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms [redacted] ’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Member on April 14, As aPreferred Member, Ms [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciatethe opportunity Ms [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms [redacted] ’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled and for Melaleuca to discontinue any contact with her regardingan owing balanceIn an effort to resolve all of her concerns we have removed the owing balance from theaccount and will no longer be contacting herMs [redacted] ’s account was cancelled on January 6, 2017and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms[redacted] ’s account previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Member on May 31, As a Preferred Member,Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discounted servicesByaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredMembers agree to receive and pay for a Preferred Membership Pack in any month during which they donot order at least the amount of products that they committed to orderPreferred Members can select theproducts that will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorized Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership PackIf Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to daysI agree to pay a $service fee if a check or charge is dishonored for any reasonI will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account

Dear Ms. [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] . Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our... apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account. We understand Ms. [redacted] ’s communication to the RevDex.com to indicateshe claims to have contacted the company and was assured she would not be charged for themembership fee of $20.62. In an effort to resolve all of Ms. [redacted] ’s concerns we haverefunded the membership fee in full to her method of payment, and her account has beencancelled. Ms. [redacted] ’s account was cancelled on September 2, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted] ’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference). We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000. Sincerely, Wayne B [redacted] Director of Global Policy Administration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Melaleuca stated in there response to the Revdex.com, we note that we did not cancel Mr [redacted] account previously because we had not received a written cancellation notice from him accordance with the terms and conditions of our customer membership agreement NOW; I understand that Melaleuca needs a written cancellation which they received but Melaleuca was notified over the phone, NOT to charge my bank account because we were cancelling our membership Everyone has things to do in order to support there families Melaleuca should have never charged our account and that is the reason why Wells Fargo agreed with us when we disputed the charge from Melaleuca NOW; if Melaleuca didn't state this, everything would have been fine In this case, I request that this complaint be put on your website for the consumers to learn more about Melaleuca and how they conduct business This is bad business behavior and un-ethical Melaleuca must be held accountable for there actions for charging our account without authorization

We recently received a notice from your office regarding a follconcern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunityto respond We understand Ms [redacted] further communication to the Revdex.com toindicate that she would like to a refund for the annual renewal fee processed on May 10,Because Ms [redacted] remained a preferred customer in May 2016, the annual renewalfee was processed in accordance with her signed Customer Membership Agreement.However, in an effort to resolve all of Ms [redacted] concerns, the annual renewal fee of$has been refunded back to her method of payment on file We wish Ms [redacted] all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282- Sincerely, Wayne B [redacted] Director of Global Policy Administration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account We understand Ms [redacted] ’s communication to the Revdex.com to indicate that she hadrequested a full refund of the products which she returnedIn an effort to resolve all of Ms[redacted] ’s concerns, a full refund of $has been processed to her method of payment on file.Ms [redacted] ’s account was cancelled on April 28, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms [redacted] ’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement(An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference) Ms [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, As a PreferredCustomer, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-

Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate that she hadrequested for a refund of the Preferred Member Pack processed in AprilIn an effort to resolve all ofMs [redacted] ’s concerns we have processed the full refund of $to the original Method ofPayment.Ms [redacted] ’s account was cancelled on May 16, and, as such, she should not receive any moreproducts or chargesWe note that we did not cancel Ms [redacted] ’s account previously because we hadnot received a written cancellation notice from her in accordance with the Terms and Conditions ofour Customer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Member on November 7, As a PreferredMember, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to orderPreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceiveIf they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely, [redacted] DirectorThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Re: [redacted] , Case# [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr [redacted] ’s communication to the Revdex.com to indicate thaton February 15, he was placing an order online for two Gold Bars, and two orders wereaccidently placedHe tried to get one of the orders cancelled, but because of timing bothorders were sent outMr [redacted] would like a refund for one of themIn an effort to resolveall of Mr [redacted] ’s concerns we have refunded the second order in full for a total refund of$18.43, and he can keep the products that were accidently ordered.We wish Mr [redacted] all the bestIf he has any further questions, he may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy Administration

Re: [redacted] *. [redacted] , Case # [redacted] Dear Ms. [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] *. [redacted] . Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Ms.... [redacted] gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account. We understand Ms. [redacted] ’s communication to the RevDex.com to indicate that she is frustrated that she was charged for two Preferred Membership Packs, in January and February, while she was attempting to cancel her account. In an effort to resolve all of Ms. [redacted] ’s concerns, we sent her two Authorized Return Labels she may use to return the product at no cost to her. We have also refunded Ms. [redacted] for the Preferred Membership Packs in full, for a total refund of $135.56. Ms. [redacted] ’s account was cancelled on March 19, 2018 and, as such, she should not receive any more products or charges. We note that we did not cancel Ms. [redacted] ’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation is appended below for reference). Ms. [redacted] enrolled with Melaleuca as a Preferred Member on May 31, 2017. As a Preferred Member, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Members agree to receive and pay for a Preferred Membership Pack in any month during which they do not order at least the amount of products that they committed to order. Preferred Members can select the products that will be included in any Preferred Membership Pack they might receive. If they make no such selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000. Sincerely, Wayne B [redacted] Director of Global Policy Administration

Re [redacted] ***, Case # [redacted] Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account We understand Ms***’s communication to the Revdex.com to indicate that shehad requested a refund of the two Backup Orders charged to her account, as well as theshipping cost associated with returning the orders to MelaleucaIn an effort to resolve all ofMs***’s concerns, we have refunded the full amount of both orders chargedShe mayexpect a refund of $to reflect on her bank statementIn regards to the requestedrefund for the shipping expense, we ask that Ms [redacted] provide a copy of the receipt to showthe amount of the charges which we will take under advisement Ms***’s account was cancelled on September 26, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference) Ms [redacted] enrolled with Melaleuca as a Preferred Customer on June 28, 2016, by way of acompleted Customer Membership AgreementAs a Preferred Customer, Ms***committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receiveIf they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note however, in the previous Melaleuca response, they stated they did not receive written notice of a request to cancel my account I did provide written notice on 4/I followed the instructions on that date when I spoke to a representative from Melaleuca on how to cancel my account That representative directed me to email an attachment of a written request to cancel the account I did do that on 4/and it is in my sent email file I appreciate the Revdex.com assistance in resolving this issue.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution though not satisfactory to me is acceptableSatisfactory response would've required them to explain why they short paid me in the first place and refund my shipping fee I paid to returned their productsEvery sustainable business should provide a return ticket especially in situations where clients do not select their products My mother inlaw too is suffering the same predicament and I'llbe filling a complaint too for hershe's been billed continously and cannot find time in her busy schedule to stop or complain Regards, [redacted] ***

We recently received a notice from your office regarding a follow up concern expressed by [redacted] Thank you for bringing this to our attention and providing us anopportunity to respond.We understand M [redacted] further communication to the Revdex.com toindicate that she was not satisfied with our resolution of her complaint, and that she has someconcerns regarding Melaleuca’s cancellation policy and Backup Order processes.Melaleuca’s practiced cancellation policy requires that we receive either the original or acopy of a physical signature, by midnight MST on the last day of the month in which thecustomer wants the cancellation to take effect (as stated on our cancellation form)However,we request that the cancellation notice be sent by the 25th, if possible, to allow time forprocessingOur Backup Orders are processed on the first day of every month, allowing ourcustomers the chance to place their order up until midnight on the last day of the month.Marketing Executives are taught to fully explain the Product Point commitment whenenrolling someone as a Preferred Customer.We wish [redacted] all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely, [redacted] Director of Global Policy Administration

September 28, Revdex.comAttn: [redacted] P.OBox 1000Dupont, WA Re: [redacted] , Case # [redacted] Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account We understand Ms [redacted] ’ communication to the Revdex.com to indicate that she hadrequested for a refund of the July convenience certificate but did not wish to pay for the certificateprocessed for the month of AugustIn an effort to resolve all of Ms [redacted] ’ concerns, we haveremoved the owing balance for the August certificate and issued a refund of $for the Julycertificate Ms [redacted] ’ account was cancelled on September 12, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms [redacted] ’ account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement(An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference) Ms [redacted] enrolled with Melaleuca as a Preferred Customer on March 14, As a PreferredCustomer, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law Convenience Certificate RedemptionAfter I have been a Preferred Customer for six months, I may select Convenience Certificates as my Backup Order and may receive Convenience Certificates as otherwise provided in this AgreementIf I do not redeem a Convenience Certificate within months, the unredeemed balance will be converted to a credit on my account, subject to the terms in the Satisfaction GuaranteeConvenience Certificates may be redeemed for product or credit on account, but may not be returned for cash except in certain states

Re: [redacted] M ***, Case# [redacted] We recently received a notice from your office regarding a concern expressed by [redacted] ***,regarding the account of his wife, [redacted] ***Thank you for bringing this to our attention andproviding us an opportunity to respondWe appreciate the opportunity Mrs [redacted] gave us to dobusiness with her, and extend our apologies for any inadvertent errors that may have prevented us frombeing more responsive to their inquiries regarding her account We understand Mr***’s communication to the Revdex.com to indicate that he hadrequested a full refund for products sent to his wife without her consent, due to the Backup Ordertaking effect on her accountBy signing the Customer Membership Agreement (by way of third partyverification), Mrs [redacted] agreed to receive and pay for a Backup Order in any month during whichshe did not order at least the amount of products she committed to orderIn an effort to resolve all ofthe ***’s concerns, we have issued a full refund of $to the original credit card on file.Mrs***’s account was cancelled on August 2, and, as such, she should not receive any moreproducts or chargesWe note that we did not cancel Mrs***’s account previously because we hadnot received a written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement Mrs [redacted] enrolled with Melaleuca as a Preferred Customer on July 29, As a PreferredCustomer, Mrs [redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices We wish Mrand Mrs [redacted] all the bestIf they have any further questions, they may contactMelaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted]

Dear Ms [redacted] : We recently received a second notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us anopportunity to reply We understand Ms [redacted] ’s follow up communication to the Revdex.com toindicate that she was not satisfied with the resolution of her previous inquiry, in that she hasfurther questions regarding the amount of the refund being processed and the reasons whyher account was not cancelled soonerWe note that we did not cancel Ms [redacted] ’saccount previously because we did not receive her written cancellation until the 19th ofJanuary 2017, at which point we processed the cancellation of her account as requestedAtthis time we do not have any further information as to why the first cancellation request wasnot received by usCancellation requests are acted upon within hours of receiving them.We also note that we have submitted the refund as stated in our last response on January 31,in the amount of $129.32, which is the sum of both the November and DecemberordersThese refunds may take up to business days to reflect on Ms [redacted] ’s bankstatementWe ask that Mr [redacted] allow the necessary time for the refunds to beprocessed to her account We believe this resolves the issue and closes this matterIf Ms[redacted] has any furtherquestions, she may contact Melaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration

Revdex.comAttn: Penny [redacted] P.OBox 1000Dupont, WA 98327Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond.We appreciate the opportunity Mr [redacted] gave us to do business with him, and extend ourapologies to him for any inadvertent errors that may have prevented us from being moreresponsive to his inquiries regarding his account.We understand Mr***’s communication to the Revdex.com to indicate that hehad requested a refund for Melaleuca charges and to discontinue any future chargesIn aneffort to resolve all of Mr***’s concerns we have processed a refund for the nineConvenience CertificatesMr [redacted] may expect a refund of $to his method of paymentwithin ten business daysPlease note that a Convenience Certificate was processed each monthdue to a lack of Product Points produced during a calendar month (based on the monthlyProduct Point Commitment in the Preferred Members Agreement Mr [redacted] executed in January2016).Mr***’s account was cancelled on May 30, and, as such, he should not receive anymore products or chargesWe note that we did not cancel Mr***’s account previouslybecause we had not received a written cancellation notice from him in accordance with theTerms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Mr [redacted] enrolled with Melaleuca as a Preferred Member on January 7, As a PreferredMember, Mr [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted servicesBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of productsthat they committed to orderPreferred Members can select the products that will be includedin any Preferred Membership Pack they might receiveIf they make no such selection, anyPreferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

August 31, 2015Revdex.comAttn: [redacted] Boise, ID 83714Re: [redacted] ***, Case # [redacted] Dear *s [redacted] :We recently received a second notice fro [redacted] your office regarding a concern expressed by [redacted] *.***.*s***’s ongoing co*plaint is regarding *elaleuca’s Ho*e Security and Lifelock servicesWeunderstand *s***’s co**unication to the Revdex.com to be that she would like allservices through *elaleuca Ho*e Security and LifeLock services cancelled and any re*ainingbalance for her ho*e security contract be re*oved.In an effort to resolve *s***’s concerns, her Ho*e Security and Lifelock services have beencancelled and all *ethods of pay*ent have been re*oved fro [redacted] our syste**s [redacted] had *onthsre*aining on her ho*e security agree*ent, so the cancel fee would be $1,However, heraccount was cancelled without any require*ent for further pay*ents.We wish *s [redacted] all the bestIf she has any further questions, she *ay contact *elaleuca’s Custo*erService depart*ent at ###-###-####.Sincerely, [redacted] General *anager of Ho*e Security