Melaleuca

Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Ms [redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her home security We understand Ms [redacted] ’s communication to the Revdex.com to be that she is not satisfied with the service and would like to cancel her home security service agreement with Melaleuca Security, Inc Our records indicate Ms [redacted] signed up for Melaleuca Home Security on August 18, 2015, by way of electronic signatureHer security system was activated on September 1, We have attempted to contact her on numerous occasions to try and resolve her issuesIt is frustrating that Ms [redacted] will not take our calls or return our calls when we leave voice messagesMs [redacted] ’s monitoring agreement was for months at $per month plus sales taxHowever, in an effort to resolve the issue, Ms [redacted] ’s home security was cancelled on October 13, and we have waived the remaining balance of $2,in monitoring fees We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282- Sincerely, Sterling NB***Melaleuca Security General Manager

Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] * [redacted] Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Ms [redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her home security.We understand Ms [redacted] ’s communication to the Revdex.com to be that she is not satisfied with the home security system.According to our records, Ms [redacted] enrolled in our home security program in March 2015, agreeing to a month contractAs of the date of this letter, Ms [redacted] is months into her month contractWe have made several attempts to contact Ms [redacted] to discuss solutions to resolving her concernsHowever, she is very hesitant to make a decision or even listen to optionsIn fact, today when our representative called her she disconnected the call.We have offered Ms [redacted] the option to cancel her service without any additional charges going forwardAs part of a previous exception, because of financial difficulties she was having at the time, we stopped billing her for months from November through May 2017, after which she agreed to resume her contractUnder the terms of the contract, the early termination fee is 60% of the remaining balance, which would be approximately $We offered to waive the cancel fee and cancel the service if she returns the equipment in good conditionWhile we agreed to not charge Ms [redacted] for any future payments, she would be responsible for any owing balances for the past months of service.It would be helpful if Ms [redacted] would simply agree to speak to our representative at which time we are confident her concerns could be addressed and resolved.Sincerely,Sterling NB***Melaleuca Security General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I would like it on record that I am not in agreement with their last response about the finding of their brand of vitamins that I'd been purchasing for years I had emailed the staff at Dr Oz about the incidence and have not received a response as yet I'm hoping they will take the time at Dr Oz to find this information because of this saying; "It take a lifetime to build one's character and only a moment to destroy it" God is the one who know's my heartSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, more specifically the 50% of the outstanding balance amount is $81.60, without any interest accumulation or debt collection, everI have agreed to inform MsDavis at Melaleuca Security periodically if I continue to be unable to make paymentIt is my hope this situation will be cleared at some point in the near future and I will be able to payoff the balance Sincerely, [redacted] February 25,

November 4, 2015Revdex.comAttn: [redacted] ***Boise, ID 83714Re: [redacted] ***, Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Mr [redacted] gave us to do business with him, and extend our apologies tohim for any inadvertent errors that may have prevented us from being more responsive to hisinquiries regarding his account.We understand Mr***’s communication to the Revdex.com to indicate that hewishes to cancel his account and receive a full refund of the products which were returnedByreturning these products, a credit was previously added to the account in the amount of $110.42.In accordance with the Terms and Conditions of the Customer Membership Agreement,product can be refunded to the customer for product total and tax if it is returned within daysof purchase(An excerpt from the Terms and Conditions addressing cancellation is appendedbelow for reference)Although Mr***’s returns were not within the day time frame, in aneffort to resolve his concerns, we have refunded the credit of $to the method of paymentthat was originally charged, along with the shipping charges for these orders of $We havealso refunded the most recent Backup Order charge for a Convenience Certificate in the amountof $53.39.Mr***’s account was cancelled on November 3, and, as such, he should not receive anymore products or chargesWe note that we did not cancel Mr***’s account previously becausewe had not received a written cancellation notice from him in accordance with the Terms andConditions of our Customer Membership Agreement(An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Mr [redacted] enrolled with Melaleuca as a Preferred Customer on January 13, As a PreferredCustomer, Mr [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services such as long distance telephone service and health savings programsByaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to orderPreferredCustomers can select the products that will be included in any Backup Order they might receive [redacted] ###-###-#### Melaleuca.comIf they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca.We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth receivedSuspension Forms received after the 25th of the month will be effective the followingmonth Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges)(Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned productCredit on account is available for Melaleuca product purchases

January 19, 2016Revdex.comAttn: [redacted] **.Boise, ID ***Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate thatshe had requested that her account be cancelledIn an effort to resolve her concerns, Ms[redacted] ’s account was cancelled on January 18, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms [redacted] ’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, As aPreferred Customer, Ms [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by MelaleucaBecauseMs [redacted] remained a Preferred Customer in November and no minimum productpoint order was placed, Melaleuca processed and mailed an order to her, attempting to chargeher $for the orderHowever, Melaleuca never received payment for the orderOnDecember 11, 2015, per Ms [redacted] ’s request, a returns label was emailed to her, which shecould then use to return the product to us at no cost to herAs of the date of this letter wehave not received the product backMelaleuca has removed the owing balance and ask thatMs [redacted] return the order to us per our agreement.We wish Ms [redacted] all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCrSuspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month receivedSuspension Forms received after the 25th of the month will beeffective the following month Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges)(Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned productCredit on account is available for Melaleuca productpurchases

November 19, 2015Revdex.comAttn: [redacted] ***Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Mr [redacted] gave us to do business with him, and extend our apologies to him for anyinadvertent errors that may have prevented us from being more responsive to his inquiries regarding hisaccount.We understand Mr [redacted] communication to the Revdex.com to indicate that he hadrequested that all balances on the account be removed and no future charges occurIn an effort to resolveall of Mr [redacted] concerns we have removed the remaining balance of $for the shipping of anorder and his account now reflects a zero balance.Mr [redacted] account was cancelled on October 13, and, as such, he should not receive any moreproducts or chargesWe note that we did not cancel Mr [redacted] account previously because we hadnot received a written cancellation notice from him in accordance with the Terms and Conditions of ourCustomer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).Mrand Mrs [redacted] enrolled with Melaleuca as Preferred Customers on October 8, As PreferredCustomers, Mrand Mrs [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services such as long distance telephone service and health savings programsBy acceptingthe Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agreeto receive and pay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that will be includedin any Backup Order they might receiveIf they make no such selection, any Backup Order they receivewill include a variety of products selected by Melaleuca.We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely,Wayne BillmanDirector of Global Policy Administration [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month receivedSuspension Forms received after the 25th of the month will be effective the followingmonth

We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Ms [redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her home security We understand Ms [redacted] ’s communication to the Revdex.com to be that she would like to cancel her home security service agreement with Melaleuca Security, Inc., without incurring any fees.Our records indicate Ms [redacted] signed up for Melaleuca Home Security for a month monitoring agreement on March 1, 2012, by way of digital signatureMs [redacted] had months left on her contractOne of our representatives contacted Ms [redacted] and discussed different options to resolve the issueMs [redacted] agreed to have her home security agreement cancelled, waiving the $monthly rateHer home security service has been cancelled with no cancel fees and no requirement to return the equipment We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282- Sincerely, Sterling [redacted] B***Melaleuca Security General Manager

Melaleuca is a consumer direct health & wellness companyPreferred members are referred and enrolled by other membersDuring the presentation, the presenter informs the new member all customer benefits and explains the baorderA baorder is placed when the member does not place an order before the last business day of the monthThis should have been explained to Ms [redacted] by her enroller and presenterPlease note that I do not know Ms [redacted] I did not enroll her nor did I do the presentation.According to Melaleuca Business Development:1) Ms [redacted] was enrolled by [redacted] ***;2) The presentation was done by [redacted] ;3) A refund was made to Ms [redacted] 's method of payment- on file on November 19, (credited to her card)

February 19, 2016Revdex.comAttn: [redacted] ***Re [redacted] Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that sherequests a refund of three MyMelaleuca charges of $each, posted to her accountIn aneffort to resolve all of Ms***’s concerns, we have issued a refund for the three charges,totaling $29.85.We note that Ms***’s Preferred Customer Membership was cancelled on February 3,However, the cancellation of her membership does not automatically cancel theMyMelaleuca services.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy Administration

Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account We understand Ms***’s communication to the Revdex.com to indicate that shehad requested the cancellation of her accountIn an effort to resolve all of her concerns, Ms.***’s account was cancelled on February 26, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms***’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy Administration

November 18, 2015Revdex.comAttn: [redacted] ***Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms [redacted] communication to the Revdex.com to indicate that shewishes to receive a full refund for products sent to her, due to the Backup Order taking effect onher accountBy signing the Customer Membership Agreement, Ms [redacted] agreed to receiveand pay for a Backup Order in any month during which she did not order at least the amount ofproducts she committed to orderIn an effort to resolve all of Ms [redacted] concerns, anAuthorized Return Label has been emailed to her, which she may use to return the unwantedproducts at no cost to herIn addition, we have refunded the order in full for the amount of$Additionally, Ms [redacted] has been refunded $for the monthly MyMelaleucasubscription she agreed signed up for in August 2015, and the service has been cancelled.Ms [redacted] ’s account was cancelled on November 5, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms [redacted] ’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement(An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Customer on May 26, As a PreferredCustomer, Ms [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered and eligibilityfor discounted services such as long distance telephone service and health savings programsByaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to orderPreferredCustomers can select the products that will be included in any Backup Order they might receive.If they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca [redacted] ###-###-#### Melaleuca.comWe wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth receivedSuspension Forms received after the 25th of the month will be effective the followingmonth Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges)(Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned productCredit on account is available for Melaleuca product purchases

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I only got half of what I request and know I am spend more time deal with issueI wanted to be compensated for the time I have waited at this point the amount of $(hours @ 25.00) is not to much to ask and maybe they will develop better policy so they won't have waist there time deal with these issues and other potential clients Regards, [redacted]

Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by Jennifer [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate thatshe is frustrated by the point commitment that has to be fulfilled each month, and that thepoints must be fulfilled before using Loyalty Shopping DollarsDue to Ms [redacted] notunderstanding that she had to complete points a Preferred Membership Pack was sent toher for the month of OctoberIn an effort to resolve all of her concerns, we have refunded theOctober Preferred Membership Pack in full in the amount of $As well, we noticed sheplaced an order and was able to use her Loyalty Shopping Dollars.If Ms [redacted] would like to cancel she need only send in a signed document by the end ofNovember stating she wishes to do so, as it is stated in the terms and conditions regardingcancellation(Refer to Cancellation Rights appended below.)Ms [redacted] enrolled with Melaleuca as a Preferred Member on September 9, As aPreferred Member, Ms [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at [redacted] .Sincerely,Wayne B [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca

RevDex.com: I a woman Ms. [redacted] have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of me being fully refunded for this disaster is satisfactory to me. I would however suggest that this business make sure they do not put other people in that position where they have done nothing wrong but are receiving 6 phone calls a day. Also, since I was a so called preferred member, and had to create an account you should know I am woman, and all that that shows me is that this was an automated response from you written with no care of me or the issue at hand. But THANK YOU SO MUCH FOR RESOLVING THE ISSUE. Kind Regards, Ms. [redacted] [redacted]

November 18, 2015Revdex.comAttn: [redacted] ***Boise, ID 83714Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] .Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciatethe opportunity Ms [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms [redacted] ’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled, as well as a refund of the Convenience Certificate processed onher account without her consentIn an effort to resolve all of Ms [redacted] ’s concerns we have issued arefund of the Convenience Certificate in the amount of $In addition, we have refunded the creditwhich was on Ms [redacted] ’s account from a returned order in the amount of $49.16.Ms [redacted] ’s account was cancelled on November 17, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms [redacted] ’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms and Conditionsof our Customer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Customer on July 20, As a PreferredCustomer, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices such as long distance telephone service and health savings programsBy accepting the Terms andConditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount of products thatthey committed to orderPreferred Customers can select the products that will be included in any BackupOrder they might receiveIf they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy Administration [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month receivedSuspension Forms received after the 25th of the month will be effective the followingmonth Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges)(Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned productCredit on account is available for Melaleuca product purchases

Re: [redacted] , Case # [redacted] Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms [redacted] ’s communication to the Revdex.com to indicate that her Melaleuca Preferred Customer membership be cancelled and no further contact from MelaleucaIn an effort to resolve all of Ms [redacted] ’s concerns, her membership has been cancelledIn addition, the owing balance of $has been removed from Ms [redacted] ’s accountMs [redacted] ’s account was cancelled on May 10, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms [redacted] ’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference)Ms [redacted] enrolled with Melaleuca as a Preferred Customer on March 3, As a Preferred Customer, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that will be included in any Backup Order they might receiveIf they make no such selection, any Backup Order they receive will include a variety of products selected by MelaleucaWe wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-Sincerely, ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very happy with the way melaleuca took care of my problem, I should have given them more time before filing this complaint, I hope to continue doing business with them in the future, I would like to thank them again Sincerely, [redacted]

Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Mr***’s wife, [redacted] ***, gave us to do business with her, andextend our apologies to them for any inadvertent errors that may have prevented us from being moreresponsive to inquiries regarding the account We understand Mr***’s communication to the Revdex.com to indicate that he hadrequested for his wife’s account to be cancelled, and to resolve any owing balances, as well asdiscontinuing further contact from the companyIn an effort to resolve all of Mr***’s concerns,we have removed the owing balance of $from Mrs***’s account Mrs***’s account was cancelled on October 11, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Mrs***’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement(An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference) Mrs [redacted] enrolled with Melaleuca as a Preferred Customer on July 31, As a PreferredCustomer, Mrs [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca We wish Mrand Mrs [redacted] all the bestIf they have any further questions, they may contactMelaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation Rights I may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca The Preferred Customer Backup Order Agreement If I am enrolling as a Preferred Customer, I agree to purchase products totaling at least Product Points each month (plus tax, shipping and handling)I authorized Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than Product PointsMelaleuca is under no obligation to ship any products not paid for Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Complaint: [redacted] I am rejecting this response because: I think MrB [redacted] misunderstands my complaintI understand that I joinedBut the problem is that my first cancellation was not processed and because of that I was charged againWhich took more of my time to do what I had already done and cancelSo I resubmitted everythingPut everything I needed to return in a box, which was Nov and Dec orders, invoices and a letter with all required infoIncluding how to refundAnd then my refund was not processed correctlyOnly one of the orders was refunded - and it was as a credit to my Melaleuca acct, not a refund to my debit card as requested in my letterA letter that was required with my refundI, the custoMer, should not have to do so much follbecause people at Melaleuca are not doing their jobs thoroughlyAnd if I am required to include a letter why wasn't it read and handled properlyI see the credit on my melaleuca acct but it is not the amount indicatedIt is $ Sincerely, [redacted]