Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  There is still no way to view the return policy on the Macys website. That is unacceptable, period, but especially for a business as huge as Macys. I did receive a response from Macys, and a follow up response to a question. However, the fact us that Macys is not issuing refunds on straight credit card purchases made on their site (not gifts, the orders were made by me, shipped to me, and returned by me). Instead they send gift cards for the refund amount. That is definitely not fair to the consumer - it means my money stays with them until I make another purchase, or if they are lucky, until I just forget about it. This policy can not be found on their website. In fact, no return policy can currently be reached on their website. Thank you for your time and attention.Regards,
[redacted]

June 7, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint #[redacted]        Macy’s account ending in [redacted]Dear [redacted]:  As discussed during our conversation on May 27, 216, I am in receipt of your complaint forwarded...

to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. We appreciate your comments regarding the return made on October 7, 2015.  Please accept my personal apology for any frustration or inconvenience you have experienced while trying to get this resolved.  Be assured that your complaint has been forwarded to the appropriate management and will be addressed accordingly.This letter will confirm, on May 31, 2016, I requested an additional $99.83 return be processed onto your account ending in [redacted].  This adjustment will be reflected on your June 2016 billing statement.  I am truly sorry for the amount of time it has taken to get this matter resolved for you.I hope you will consider this an isolated incident and continue to choose Macy’s for all your shopping needs.  As a gesture of goodwill, please find enclosed a $25.00 Macy’s Gift Card to use at any of our Macy’s stores or online at macys.com.  If I may be of further assistance to you, feel free to contact me at the telephone number listed below.   Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]Enclosure / mailed June 7, 2016cc:  Store Manager, Macy’s [redacted]       [redacted], Revdex.com

January 17, 2018   [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a liaison in...

this office, I was asked to review and respond to your concerns.  Please accept my apologies for any frustration this matter may have caused you.   I am disappointed to learn of the confusion surrounding the terms of the rebates we offered during Black Friday. It is also unfortunate to hear that you may have received misinformation from the rebate Customer Service Department.  Looking back, we realize that “limit one per customer” and “limit one per household” may not always be synonymous.  We are dedicated to being clear and concise in the offers we provide to our customers about promotions and we do not engage in unethical practices such as false advertisement.  As such, we ensure the offer details are clearly marked on the rebate section of our website and the form used for rebate submissions.  It is imperative that we provide our customers accurate information when they contact our Customer Service Department with any inquiries.  You can be assured that the level of service you describe receiving does not meet the standard of service we expect to be provided.  Upon receipt of your complaint, I forwarded your concerns to the appropriate management of the representatives you contacted so that we may be able to coach them about our standards of service accordingly.   In researching your concerns, I found that you submitted rebate forms for the following items and offers:   Offer # Item Description Rebate Offer Quantity [redacted] Plush Toy $10.00 3 [redacted] Slow Cooker & Coffee Pot $10.00 3 [redacted] Pillow $10.00 6 [redacted] Glassware $10.00 6 [redacted] Jogger Pants $10.00 3 [redacted] or [redacted] Sets $10.00 1 [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler $12.00 4   For Black Friday, each of these offers had the following household limits: Offer # Item Description Household Limit [redacted] Plush Toy Limit one (1) Per Household [redacted] Slow Cooker & Coffee Pot Limit one (1) Per Household [redacted] Pillow Limit two (2) Per Household [redacted] Glassware Limit one (1) Per Household [redacted] Jogger Pants Limit one (1) Per Household [redacted] or [redacted] Sets Limit one (1) Per Household [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler Limit one (1) Per Household To ensure that our customer’s rebates are processed in the most efficient manner, our Customer Service Representatives exclusively respond to customer inquiries and we have a separate Rebate Processing Department that reviews rebate submissions.  Our Rebate Processing Department reviews each rebate for eligibility in accordance with the terms of the rebate offer.  Any rebate submissions that are beyond the household limit or are otherwise non-compliant with the terms of the rebate offer will not be honored at the time of processing.  Some of the rebates you submitted were over the offer’s household limit and you were initially declined for these submissions.  Because you may have been misinformed about the household limits for the rebates you submitted, as a one-time courtesy, we have decided to honor all rebates you submitted as listed on the first table shown above.  In total, you will receive $268.00 in [redacted]® Prepaid Cards. As of now, you should have $216.00 in [redacted] Prepaid Cards; the remaining $52.00 is still in processing and will be sent from our facilities within the next 7-10 days.   Thank you for bringing this matter to our attention and allowing me the opportunity to respond to your concerns. If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Senior Account Manager, Macy’s Rebate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from a Macy's representative, Rhea B., she did not offer a resolution at all. She simply stated I was given incorrect information and that someone from another department would be contacting me to try to work something out. As of today, November 27, 2015, 8:44 AM I have not received a call from anyone else from Macy's Department Store.  This is certainly not a resolution to the issue and the time frame that this is taking to resolve is just allowing the account to continually accrue charges and increase. I am extremely disappointed in the response and response time that it is taking to try and get this taken care of. 
Regards,
[redacted]

August 29, 2016 [redacted]  [redacted] Re: Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your most recent complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank (DSNB).  Your statement that closed on March 4, 2016, had a balance of $51.52.  This balance consisted of purchases totaling $167.14 and credits totaling $115.62.  There was a minimum payment of $27.00 due by April 1, 2016.  When no payment was received, a $27.00 late fee and a $2.00 interest charge were assessed to the account, leaving a balance of $80.52 for the statement closing April 4, 2016 (with a minimum payment of $57.00 due by May 1, 2016).  No payment was received by this date, resulting in another late fee in the amount of $37.00 and an interest charge of $2.00.  This resulted in a balance of $119.52 for the statement that closed May 5, 2016, with a minimum payment of $98.00 due by June 1, 2016.   No payment was received, and on the statement dated June 3, 2016, you were assessed another late fee of $37.00 and interest in the amount of $2.44.  This left a balance of $158.96, with a minimum payment of $139.44 due by July 1, 2016.  The statement that closed on July 5, 2016, had a return credit of $20.96, as well as a late fee of $37.00 and interest totaling $3.35 (as payment was still not received).  The July 5, 2016 statement had a balance of $178.35, with the balance in full due by August 1, 2016.  Lastly, your most recent statement included another $37.00 late charge, a $2.34 interest charge, and credits totaling $105.00 (late charges in the amount of $101.00 and interest of $4.00).  The balance on this statement, dated August 5, 2016, was $112.69 (which is your current balance), with the balance in full being due by September 1, 2016.  I have enclosed copies of the statements in question, so you can see the transactions each month.   As you had stated in a prior complaint, due to an issue with your address, you did not receive your statements for the months of February through May 2016.  This is the reason that we credited you for the late charges and interest charges for that time period (totaling $105.00).  The fees since your address was updated are valid, and will remain on the account (this is why your balance is higher than the initial purchase).   As previously explained to you in our letter dated August 2, 2016, we have cleared our internal records of any delinquency, and requested that [redacted], [redacted], and TransUnion delete any history of delinquency from the time period of April 2016 through May 2016 as it pertains to the account referenced above.   [redacted], we understand that this is not the full resolution that you requested.  Regrettably, we are unable to offer compensation in regards to your Macy's [redacted] account.  We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship.  If I may be of assistance in any other matter, do not hesitate to call me at the telephone number listed below.  Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] Enclosures /mailed August 29, 2016 cc:  [redacted], Revdex.com

May 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.     When you enrolled with fiserv on January 21, 2008, the email you provided was [redacted], which is where all billing statement notifications are being sent.  In addition, when a payment is not received for two (2) months consecutively, that is reported to the Credit Reporting Agencies as thirty (30) days delinquent.  As mentioned in my previous correspondence, no payment was received for March 2016 and April 2016 due dates.  Respectfully, again we must decline to remove the delinquency reporting from your credit report as no bank error occurred.   [redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter as our decision has not changed and we consider this issue closed.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
 
 
 
September 17, 2015
 
 
[redacted]
 
Re:  Revdex.com ID [redacted]
       [redacted]...

[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns. 
 
I sincerely
apologize for the level of customer service that you described receiving in
trying to resolve this issue.  As a
company committed to outstanding customer service, Macy’s goal is to have
professional and courteous associates available within every department so that
all of our customers may have a positive and rewarding shopping
experience. 
 
I
contacted [redacted], the Manager of our [redacted] store where you
originally purchased your watch and he has advised that they would be happy to
assist you in getting the watch closure repaired or replaced.  Please contact the store directly at
###-###-####, extension [redacted] or [redacted], to set up a time to come in.  
 
In
regards to your request for mileage compensation, Macy’s does not compensate in
matters such as this.  However, as a
gesture of goodwill, under separate cover, I will send you $60.00 in Macy's
Money Certificates that can be used in any of our store locations. 
 
[redacted] thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the telephone number below.
 
Sincerely,
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com
      [redacted], Manager-[redacted]

It did not let me reply with my own words for some reason, it seems like it's been forever with this going on, I had to take a payday loan out to pay my bills twice because of all the fees I incurred as well as I had to take off work as well. It's just really hard to wrap my head around all the issues that erupted over Macy's maxing my card out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  due that I was unable to solve this issue thru Revdex.com I have decided to open a small case and let the judge solve this issue. I will take all steps necessary to make them pay for all the time I have lost with this matter and the credit damage they did to my credit. I don't want to hear from them ever again unless it is in court.
Regards,
[redacted]

Macys has sent me a gift card for the rest of the refund that I can only spend at Macys. I don't ever want to shop at macys again for this headache that they're making go through but yet the only give me the rest of the refund that only allows me to only spend back with them. The least they can do is send me the replacement that was stolen from me.

[redacted]   [redacted]
      June 24, 2016     [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s Home Design, Job #[redacted]   Dear [redacted]:    Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, I was asked to further address this issue.  Please accept my sincere apology for any frustration this matter may have caused you.   On June 21, 2016, I contacted [redacted] and was advised that your case is currently being reviewed in regards to what may be offered for compensation and how to resolve the situation.  They assured me that you will be contacted as soon as they’ve completed their research.  If you have any further questions or concerns, please contact [redacted] at ###-###-####, option 2.  Please remember to have your job number available when calling.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
January 12, 2016
[redacted]
Re: Revdex.com ID
[redacted]
       Macy’s [redacted]...

[redacted] account ending
[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank. Please accept my personal apology for any
inconvenience or frustration you may have experienced regarding this matter.
I am aware you are attempting to improve your credit
report by requesting that we modify the payment history associated with the
above referenced account. During your
conversation with Macy’s Credit Reporting Department on November 17, 2015, and
December 3, 2015, our previous evaluations have concluded that the
delinquencies reported to the credit bureaus are accurate.  It is not the Bank's policy to remove any
delinquencies from your credit report, unless it occurred as a result of a
billing dispute or bank error.  Our
records do not indicate that you disputed any charges in December of 2014, and that
no bank or billing error occurred. 
At this time, I must respectfully decline your request
to clear the delinquency reported to the credit bureaus in 2014.  However, I have requested an additional
review of your account by our Credit Reporting Department to ensure accuracy.  The results of this additional review will
sent to you in writing within thirty (30) days.
In the meantime, you have the right to dispute the
accuracy or completeness of the information reported to the credit agencies
listed below:





[redacted]4
###-###-####

[redacted]
###-###-####

Thank you for bringing this matter to our attention
and allowing me the opportunity to respond. 
If I may be of additional assistance, please call me directly at the
number listed below.
                                        ...⇄
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension 73547
cc: Tina Geers, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]  Customer called and she does not want a credit to her Macy's account, she would like a refund sent to her via check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I think Ms. Yvonne  F. is a big lier, My husband , [redacted], never called Macys to report that these order are fraud. Since all the calls were recorded,  I request Ms. Yvonne F. provide the conversation recording evidence. as I said before, the first order I used Macys gift card and part of my husband's credit card, and the third order I used my own credit card and Macys already charged, this is the email I got from my bank:"Your credit card ending in [redacted] was charged $216.16 at Macys .com. Your card may not have been present due to the charge being an Internet or phone purchase. A Card Not Present Alert can also be generated if the merchant manually entered your account number to make a purchase. Please do not respond to this message. If you would like to contact us, please log in to U.S. Bank Online Banking at [redacted] and send a message to Customer Service. You are receiving this email because you signed up for alerts through U.S. Bank Online Banking. If you no longer wish to receive this alert, log in to [redacted] Online Banking at [redacted] and go to My Alerts, select Account Alerts, and temporarily disable or delete this alert. [redacted] Online Banking. "I can provide the official record of these three orders.   
Regards,
[redacted]

Dear
[redacted]: 
I am
in receipt of your response from the Revdex.com and will be happy
to further assist.
Though
you were not billed until delivery on 11/02/2015, our records indicate that on
8/08/2015 you requested a sales receipt which was sent to you via email on
8/09/2015. This email would have shown that there was no extended warranty
applied to your order.
WorryNoMore's
policy states that we can only add the extended warranty up to 3 days after the
delivery date. As WorryNoMore is a third party vendor, we have no way to
override this policy. I truly apologize for the inconvenience I know this has
caused you.
Sincerely,
Jennifer C.
Macy's Executive Office

The order was placed online at Macys

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] ----------The company didn't do anything except repeat its ridiculous "policy" which apparently includes employees lying to customers on the telephone (multiple times as I called more than once to double check the measurements of the jacket and guarantee the return shipping "policy") by saying there is a return shipping label in the box, then once the merchandise doesn't fit, changing the whole story. Not sure why the woman even wasted everybody's time to write the email I was sent. Really laughable.

June 17, 2016[redacted]Re: [redacted]  [redacted]       Revdex.com ID [redacted]       Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaints filed with the [redacted], and the Revdex.com, which were both forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for the delay in my response. In researching your concerns, I found the following: 1. Macy’s Money – On December 12, 2016, you placed an order on macys.com (Order number, [redacted].¬)  At this time, we were running a Macy’s Money Promotion where customers can earn up to $40.00 in Macy’s Money with a purchase of $200.00 or more (in eligible merchandise.)  The total (pre-tax $248.73) for your order met the qualifications for this promotion; therefore, we sent $40.00 in Macy’s Money to your macys.com online profile.  When you called on December 19, 2015, you advised the customer service representative that you were unable to access your online profile to claim your Macy’s Money.  As a courtesy to you, the representative decided to accommodate you for the troubles, and adjusted your purchase by $40.00 ($42.37 after tax) to replace the Macy’s Money. This adjustment appeared on your statement for the period ending January 15, 2016, which I have enclosed for your review.  We do not have record of promising a $50.00 credit to you as you claim in your Revdex.com Complaint. 2. Credit Balance Refund Check – On February 10, 2016, a Credit Balance Refund Check was sent to you in the amount of $42.37.  If you have not received this check, please contact our customer service team and we will resend it for you. 3. Closing of your Macy’s Account – Our records indicate you called on January 15, 2015, to close the above referenced Macy’s Account..  In August of 2015, we underwent a systems conversion for our credit accounts.  In the process of our conversion, we identified an error where closed accounts were allowing transactions to process.  The issue was identified and corrected in December 2015, which explains the reason your transactions processed successfully until December of 2015.4. Thanks For Sharing – As you mentioned in your complaint, you were enrolled in Thanks for Sharing for 2015.  Although your account was “closed,” due to the error identified above, transactions were successfully applied to your account and your Thanks for Sharing points were accumulated.  We show that a Thanks for Sharing reward was sent to you in January 2016; however, since you claim you have not received that reward, on May 23, 2016, we sent another Thanks for Sharing gift card to you in the amount of $123.39.  [redacted], I apologize for any confusion or frustration this matter may have caused you.  Although this situation was unfortunate, it was not intentional as Macys’ does not participate in tactics or unethical business practices as you allege.  In the interest of customer service, I have enclosed $50.00 in Macy’s Money Certificates for the troubles you have experienced.  If I may be of further assistance to you, please contact me at the number listed below.   Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com[redacted], [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   When I called in July the representive informed me I only owed 78.00 because my account would be credited $35.00 which does equal $113.00 the minimum amount due. If I was informed that the $35.00 would not go towards my mimimum I would have paid that amount so I wouldn't be charged another late fee. As you can see I paid the $97.45 so there would be no more late fees charged. But I'm still asking for my account to be fixed as I did pay $78 and credited $35 which equals the $113, so the late fees and interest charged on the past bill should not have been charged. If this does not get resolved I will be sure to never give Macy's my business again and I have a lot of family and friends who shop here and will tell them their customer service is horrible. I've never had an issue with any company before, I'm very diappointed with Macys.
Regards,
[redacted]