Macy's

Revdex.com:
I'm tired of dealing with this issue.  The company is doing nothing to resolve the situation that was created by selling product that was not in stock.  Please, refund the money back to the credit card.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]  No recourse has been offered or provided regarding this matter.**

[redacted]   [redacted]
 
 
August
18, 2015
 
 
[redacted]
 
Re:  Revdex.com ID #[redacted]
       Macy's account ending in [redacted] - [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your additional
comments filed with the Revdex.com and forwarded to Macy's
Executive Office.  As the liaison in this
office that is familiar with your file and has previously responded, I was
asked to review and respond on behalf of Department Stores National Bank. 
 
As previously explained, it
is our policy not to remove any delinquency from a credit report, unless it
occurred as a result of a billing or bank error.  I have confirmed that no billing or bank
error occurred; therefore, we are unable to remove the delinquency from [redacted] credit report. 
 
[redacted], I am sorry, but
our position in this matter has not changed. 
We are required to adhere to specific policies and procedures so that
all of our customers are afforded fair and consistent treatment.  If I may be of assistance on another matter, please
contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
cc:  [redacted], Revdex.com   The Macy’s
card is issued by Department Stores National Bank.
                  This is an
attempt to collect a debt and any information obtained will be used for that
purpose.

[redacted] We left a voicemail for the customer regarding complaint id [redacted] to called left vcml for the customer. The mattress and boxspring were picked up on 7-27-15 and credit has been processed. We have also confirmed the authorization holds have dropped off her account. At this time,...

Macy's considers this issue closed. Thank You, Macy's Executive Office

Hi [redacted], We are in receipt of Complaint ID #[redacted] regarding the consumer's recent bed purchase and delivery.  We provided a verbal and written apology for her experience via email and a 20% adjustment for the inconvenience experienced. The adjustment is in the form of a check that will...

take 7 – 10 business to process and 3 – 5 business days for delivery by USPS. If the consumer has any questions or concerns, she can contact Macy's Executive Office directly. Thanks, Macy's Executive Office

P.O. Box 52184   Phoenix, AZ 85072-2184
October
30, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
      Macy's
[redacted] ending in...

[redacted]
Dear [redacted]: 
I am in receipt of
your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. I
apologize for any inconvenience you may have experienced.  Thank you for the courtesy you extended to me
during our telephone conversations. 
                                        ...⇄
Our records
indicate when we were alerted to the fraudulent activity on your account on July
23, 2015, we placed the amount in dispute and issued you a new card.  On the same day, our Fraud Department started
their investigation process.  On October
19, 2015, they completed their investigation and removed the $1,240.92 charge
from your account and the associated interest of $108.01.  As of the date of this letter, your account
balance is $402.77, which reflects the undisputed charges on your account.  
[redacted], it is
not Macy’s practice to compensate for a situation such as this; therefore, I
must decline your request for a $100.00 gift card. Thank you for bringing this to our attention
and if I may be of assistance in the future, please call me at the telephone
number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

[redacted]   [redacted]
*
January 20, 2016
[redacted]
Re:  Revdex.com ID [redacted]
       Macy’s account ending in...

[redacted]
       Plenti account ending in 9686
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced.  I had hoped to discuss this matter with you
personally, but unfortunately, I was unable to reach you by phone.
Upon
review, I found your Plenti rewards program in our database; however, your
rewards were not linked to your Macy’s account, therefore I have linked your
account noted above to your Plenti rewards program.  In addition, I have added 1,500 Plenti points
for your purchases in October 2015. 
Going forward, when using your Macy’s account, your points will be
automatically calculated to your rewards program.  When using your Plenti rewards program with
other forms of tender, you will be required to enter the phone number linked to
your Plenti rewards to receive your points.
[redacted], thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  Your
business is important to us, as well as appreciated.  Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance. 
Sincerely,
Stephanie P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

[redacted],We are in receipt of complaint id #[redacted] regarding the customer's mattress purchase. We contacted the customer and advised how the return, repurchase, and authorization hold process works. The customer was not satisfied with our policy that unfortunately we are unable to override.  At...

this time, Macy's will consider this matter closed.Thanks,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 18, 2016     [redacted]   Re: Revdex.com Complaint ID [redacted]      Dear [redacted]:    We are in receipt of your complaint filed with the Revdex.com and...

forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry.  Please accept my apology for any concern this situation may have caused.  I would have liked to speak with you personally about this matter, but my attempts to reach you were unsuccessful.    Please be assured that the service you received is not typical of the high level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable Customer Service associates in each department, so that our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we may have fallen short of our goal in this instance.  I thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action.  To that end I shared your complaint, as well as my response, with the [redacted] store manager and the management of our social media area for further review.    [redacted], thank you again for contacting Macy’s and allowing me to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office  ###-###-#### Extension [redacted]    cc: [redacted], Revdex.com         Store Manager, [redacted]       Manager, Macy's Social Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.  I appreciated Bobbie's time and dedication to the matter and am confident that customer service training will be improved so that I won't have any issues in the future. I will know by October 6 if my order is received but I am sure that will be the case.  
Regards,
[redacted]

November 02, 2015
[redacted]Cincinnati Revdex.com1E Fourth StSuite 600Cincinnati, Ohio  45202
Revdex.com Case #[redacted]
Dear
[redacted],
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in...

the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Fannie B.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

February 18, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I am in receipt of the customer's complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to the customer's concerns. Unfortunately, I have been unable to speak to the customer directly. I...

have, however, left several messages for them to contact me. The customer was concerned about Macy's authorization hold policy. Since I have been unable to connect with the customer, I am closing the complaint. I remain available should they need further assistance. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for providing the letter in the previous message.I received a letter from Macy's on 5/23. I spoke with Ms. M. on 5/24. Ms. M. advised that I should give them 30 days to make corrections. As soon as that is done, I will inform the Revdex.com.[redacted]###-###-####

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: 513-573-8519 Fax: ###-###-####

June 30, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in [redacted]
 
Dear [redacted]...

[redacted]:
 
We
are in receipt of your complaint filed with the Revdex.com that was
forwarded to Macy’s Executive Office for review.  As a liaison in that office, I was asked to
respond on behalf of Department Stores National Bank. We sincerely regret any
frustration you may have experienced concerning the Macys.com purchase billed
to your Macy’s account referenced above and for any problems you encountered
while attempting to resolve this issue.
 
Upon
examining your fraud claim, we found that the disputed online purchase of $63.54
was shipped to a different name and address from the one listed on your
account.  We removed the $63.54
fraudulent charge, as well as the interest charges and late fees applied to the
account because of this matter.  These
adjustments brought your Macy’s account to a credit balance of $79.14.  Since your account is closed, I have taken the
liberty of refunding this amount to you in the form of a check that you will
receive (under separate cover) in approximately 7 to 10 days from the date of
this letter.  No information of a
derogatory nature was reported to any credit bureau concerning this matter. 
 
[redacted], thank you for bringing this to our attention and allowing me the
opportunity to resolve the issue for you.  I am very sorry you chose to close your Macy’s
account because of this situation and I also apologize for the delay in
clearing the fraudulent charge and resulting fees.  Your business is important to us and we
appreciate having your continued loyalty. 
Therefore, I hope you will accept the enclosed $50.00 in Macy’s Money
certificates to use on a future shopping trip. 
Please do not hesitate to call me at the telephone number listed below
if I may be of any further assistance.
 
Sincerely,
 
 
[redacted]
Macy’s Executive Liaison
###-###-#### Extension
[redacted]
 
Enclosures / mailed June 30, 2015
 
cc:  [redacted], Revdex.com   The Macy's card is issued by Department Stores National
Bank.

[redacted]  [redacted]   January 30, 2017  [redacted]  [redacted]   Re:  Revdex.com, Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:...

  I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Our records indicate you opened the above referenced account in January 2007, and during the first month of the account opening, you made purchases totaling $202.00 and paid the balance off the next month.  We show no record of any account activity after this date.  If an account holder has not used their account for two or more years, our policy is to consider the account inactive and either reduce the credit line or close the account.   Our records show your account’s credit limit was reduced to $100.00 in June of 2009; therefore, any attempts to charge a transaction after this date over credit limit amount were likely unsuccessful.    We show no record of reporting any delinquent information to the credit reporting agencies.  In fact, upon official inquiry with [redacted], I found your account has either reported as current or with a zero balance.  Please be advised that we have no control as to how the credit reporting agencies interpret the information we furnish to them.  We must report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.   Your account was closed on September 4, 2014, due to inactivity and we are unable to re-open the account as you requested.  Under federal law, in order to extend credit to a consumer we must determine the applicant’s ability to repay additional debt. This is accomplished by reviewing annual income information as well as existing credit obligations and credit worthiness through a review of your credit report.  In order to review your creditworthiness for consideration of a Macy’s card, we must ask you to submit a new account application.   We are pleased to learn of your interest in the Macy’s Card, and encourage you to re-apply in any Macy’s store or on macys.com. Thank you for allowing us the opportunity to respond to your concerns. If I may be of further assistance to you please contact me at the telephone number listed below.   Sincerely,  Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear [redacted]: I contacted [redacted] by phone to resolve her complaint and to apologize for any inconveniences she experienced as a result of her macys.com order #[redacted]. I have processed a credit for the gift cards she purchased in the amount of $300.00. [redacted] should see the credit reflected on her account. Based on the above, Macy's considers this matter resolved and closed satisfactorily. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]