Macy's

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

The attached letter was sent to Macy's via certified mail. Also attached is the certified mail receipt for that letter. I retrieved my notes out of storage and they stated on 10/11/2010 the balance on the account was $53.36 with a $5 minimum payment due that was paid. I also noted the...

balance had been paid in full on the following due date in November 2010.My [redacted] credit report states in the information reported to them by Macy's: "30 days past due as of Feb 2011"As was explained to me by a supervisor at [redacted], it usually takes 60 or 90 days for a creditor to report a 30 days past due, so they estimated Macy's should be reporting the first date of delinquency in November or December 2010. Instead, they are reporting the first date of delinquency is March 2011 on the same report, which the supervisor at [redacted] said did not add up.In my call with Tom H. on 7/10/2017, he stated that I had "walked into Macys and charged $31.66 on March 12th". On March 12th 2011, I was in the hospital recovering from surgery, and was immobilized for the next 6 weeks.I still have not received any statements from Tom H. verifying his claims, as requested to be sent to me by fax multiple times throughout that conversation.As also can be seen in the following link, many other Macy's customers have experienced the same billing and credit reporting errors:https://www.linkedin.com/pulse/buyer-beware-macys-deborah-shimkonis-nowic...⇄ you for adding the above information to my complaint.Regards,[redacted], [redacted].###-###-####   Revdex.com:As an addendum to my previous email, attached is a screenshot of my [redacted] credit report to demonstrate what Macy's is reporting to them. In that, you can see that Macy's is reporting: "30 days past due as of Feb 2011", but also: "60 days past due as of Jun 2011".January 2011 is reported as "ND" ("No data for this time period"), and March, April, and May are reported as "OK".  Then it reports "ND" in August, and then "120" in September, though in Jun it reported it as "90" days late. Obviously that's incorrect as well, since Jun to September is not just 30 days.Clearly there are numerous mistakes in their reporting, which is erroneous all together. The supervisor at [redacted] could not make heads or tails out out of it, and I thought you should see it for yourselves.Regards,[redacted], [redacted].###-###-#### Revdex.com:Attached is a screenshot of the address and account history being reporting by Macy's to my [redacted] credit file (previously I emailed one from [redacted]).Please note the address is incorrectly being reported by them as:  [redacted]  [redacted]2. That is the address also relayed to me by [redacted] and Tom H. at Macy's.Note that the correct address as indicated by [redacted] (that was always on the account prior to that) is:  [redacted] Clearly Macy's transposed the street address and unit number.Also note that the 81-Month Payment History only shows green for 2010 through 2015, which means indicates no missed payments. However the Date of First Delinquency is displayed as 10/2011, and the date of Last Payment is 2/2011.The supervisor at [redacted] I spoke with also very confused by this. Again, this demonstrates numerous inconsistencies being reported to each credit bureau, as well as between the different credit bureaus.Please also add this to my complaint. Thank you.Regards,[redacted], [redacted].###-###-####

[redacted]   [redacted]
November 22, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint...

forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Thank
you for the courtesy you extended to me during our phone conversation on
November 10, 2015.
As
we discussed, I would welcome the opportunity to better address your concerns,
however, we are unable to locate an account number for you in our systems.  If you wish to send me a copy of the
information being reported in your credit report, it may be helpful in
determining how I can assist you.
As
you may not be aware, you have the right to dispute the accuracy or
completeness of the information reported to us, by contacting the consumer
reporting agency directly at:
[redacted]                      [redacted]                     [redacted]
[redacted]              [redacted]                  [redacted]
[redacted]         [redacted]       [redacted]
###-###-####           ###-###-####               ###-###-####
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Everything to do with this complaint has been resolved. Thank you

[redacted], We received the complaint for [redacted] regarding ID [redacted] The customer stated they were inconvenienced by the merchandise delay. We have processed a refund of the customer’s delivery fee and provided the Credit Billing number for account issues. Thanks, Jon...

A.OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive Office

October 28, 2017 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted] was left numerous voicemails in regard to the compliant ID [redacted]. I've advised the consumer the merchandise credit was issued and mailed to her home. All concerns around the customer refund have been address. Macy's considers this matter closed and resolved. If [redacted] wishes to continue, Macy's would assist in address any additional concerns. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Dear [redacted], We are in receipt of Revdex.com complaint number [redacted]. I have reached out to the customer with no response. I have requested images of the gift cards to investigate and hopefully resolve. With no response I will be unable to resolve the matter as I need the gift cards emailed to me...

for verification. If a response is received I will follow-up. Based on this information we are considering this matter closed. Thank you.  Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###.###.#### Fax: ###-###-####

[redacted]   [redacted]
February 10, 2016
[redacted]
[redacted]
[redacted]
Re:       RevDex.com complaint ID...

#[redacted]
            Macy’s account ending [redacted]
       
On behalf of Department
Stores National Bank:  
Contact Date(s) With Customer:  February 8, 2016
Complaint Summary:  [redacted] experienced fraud on
her Macy’s account that originated from an order placed on macys.com in
December 2015.  One item was a scarf that
was mailed to her home; the other was a $100.00 gift card.  The customer called and reported the activity
as fraud, but she never received the Statement of Fraud documents or a [redacted]
label to return the scarf.  [redacted]
would like the charges removed and a [redacted] label to return the scarf.
Resolution:  I contacted [redacted] and advised that our
Fraud Department credited the $100.00 gift card.  I credited the account $25.86 for the price
of the scarf.  She does not need to
return the scarf and can do with it as she pleases.  These credits leave her account with a zero
balance.  I called [redacted] and she is
pleased with the adjustments to her account and this resolved her complaint. 
Cathy D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted], RevDex.com

[redacted]   [redacted]
December 24, 2015
[redacted]
[redacted]
[redacted]
Re: Better Business Complaint ID #[redacted]
        Macy's account number ending...

[redacted]
Dear
[redacted]: 
I am
in receipt of your letter addressed to the Revdex.com, which was
forwarded to Macy's Executive Office.  As
a representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  Thank
you for the courtesy that you extended to Lisa K, on December 21, 2015.  Please accept this letter as confirmation of
that discussion.
Applying the billing policy to your
Macy’s account ending in [redacted], the $2.00 interest charge that appeared on the
billing statement for the period ending August 3, 2015, included interest for
the funds loaned to you between the last bill date of July 3, 2015, and the
date (July 7, 2015) that your $290.23 payment was applied to your account.  Since no payment was received, subsequent
interest charges were applied on the new balance monthly.  As a courtesy to you, $14.00 in interest
charges were removed on November 7, 2015. 
A final statement reflecting a zero ($0.00) balance was sent in December
2015.  Please note that the account was
closed July 3, 2015. 
[redacted], thank you for bringing this situation to
our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
If I can be of further assistance, please do not hesitate to contact me
at the telephone number listed below, as I would be delighted to speak with you.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-####
Extension [redacted]
cc:        [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is getting out of hand,  I have emailed you pictures, receipts and bank statements. I have contacted you several times with no response and then to be told you were not in.  It appears you do not wish to resolve this and are playing games.  I've emailed you these items on several occasions as it appears you misplaced what I have sent you.  I will accept a gift card for the amount of the purchase,  if you can not offer a refund.  I also would like some sort of discount if I do place an order for the lack of concern and attention to this issue.  
Regards,
[redacted]

[redacted]   [redacted]     March 2, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s pricing   Dear [redacted]:    I am in receipt of the additional complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with this matter, I was asked to review and respond to your continued concerns.   While I understand your continuing frustration, we already responded to this same issue when you filed your initial Revdex.com complaint on February 12, 2017, and I am sorry that you feel it is not accurate.  As stated, Federal antitrust laws require each retailer to independently set its own prices, and that Macy's will sometimes offer items at a higher starting retail price and then take various discounts off that price during different sales and promotions, such as the case with the [redacted] products.  Also, we are not permitted to agree with other retailers or our suppliers, regarding the prices products are offered for retail.  And, as previously stated, our pricing strategy is not an attempt to deceive our customers.   [redacted], thank you again for the time you took to bring your concerns to our attention and for giving me the opportunity to respond.  If I may be of assistance on different matter, do not hesitate to contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]February 3, 2017[redacted]Re: Revdex.com, Complaint ID [redacted] Bloomingdale’s [redacted] account ending in [redacted]Dear [redacted]: I am in receipt of your complaint filed with the Better Business...

Bureau, which was forwarded to Bloomingdale’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.In reviewing your account history, I found the [redacted] coat you mention purchasing. Our records indicate that you purchased this coat on November 5, 2016, and you earned 33,140 points on this coat, or about $150.00 in rewards with a remainder of 3,140 points. I found that you redeemed the $150.00 in rewards prior to returning the item on December 26, 2016. In addition, a reward card of $150.00 was issued to you on December 15, 2016; however, when you decided to return the [redacted] Coat on December 26, 2016 (originally purchased in November), the value of your outstanding reward card was reduced, consistent with the terms of the Loyallist Program.Per the terms of the Loyallist Program, if you return merchandise that was used to earn rewards, we will reduce your Loyallist Points Balance. If you do not have enough points in your Loyallist account and you have outstanding Reward Cards with a balance, we will reduce the value of your outstanding Reward Cards. This reduces the likelihood of your Loyallist Point Balance from going into deficit after returns. In other words, you redeemed a special rewards card offer that was provided to you in exchange for your purchase. When you returned that purchase, we reduced the equivalent amount of one of your outstanding rewards cards because your return forfeited the rewards card you had already spent. I regret any disappointment you may have experienced regarding this matter, and that you feel as if this is unfair. Bloomingdale’s does not participate in unethical practices as your complaint suggests; this policy is included in the terms of the program and applies to all clients. I appreciate you allowing us the opportunity to explain this matter further, and I am pleased to see that, as a one-time courtesy to you, when you contacted our Customer Service Department on January 18, 2017, a representative issued you a new rewards card in the amount of $150.00.If I may be of further assistance to you, please contact me at the telephone number listed below. Sincerely, Stephen C.Macy’s Executive Office###-###-#### Extension [redacted]cc[redacted], Revdex.com

June 12, 2015
 
 
[redacted]          
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of Ms. [redacted]...

complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to her concerns.  I have spoken with Ms.
[redacted] several times by phone and have resolved this matter to her
satisfaction.  We consider this issue
closed. 
 
If
you have any questions, please feel free to contact me at the telephone number
listed below.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
[redacted]
 
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
 Macy's rep Peter did not thoroughly review my complaint nor my account and he gave me a very shallow apology only, but did not try to correct the issues that have been ongoing. Also the same incident happened twice within the same week for no apparent reason. I spoke to a manager in customer service and he also advised that there should have been no reason Macys would block a $127.00 transaction but then allow a $2000 purchase to go through my account. He verified that my identity was not tampered with and that the fraud department  was unable to confirm any negative activity on my account. The [redacted] Mall location has been indeiitifed as a High theft store so I feel I am a victim of racial profiling and as I stated before I will pursue this further if Macys doesn't want to treat me appropriately. They screwed up and have been unprofessional and have tried to humiliate me in front of their customers because they have an Antiquated process and dilapidated system of checks and balances.  Clearly I have Great credit , a legal state issued ID to prove my identity, and I've demonstrated a very responsible attitude with paying on my account in a timely manner. I'm well received and welcomed by all management at Macys.  So for this pathetic piece of a person to advance the disrespect, not accept responsibility and try to find out why this keeps occurring and REFUSE to extend any type of gesture with all that I spend at Macy's to assist him with being employed and keeping a cushioned position that only requires the strike a pen with no real thought, demostrates to me and my family that down sizing is needed starting with him.   I wil NOT accept just an apology when this keeps occurring and Macy's is violating the credit card agreement, therefore breaching their own contractural obligation. I should not be HARASSED trying to shop!   I need another person in Corporate to address my account because clearly this man could give a fig about true and genuine world class customer service!
Regards,
[redacted]

[redacted]: [redacted] ([redacted]) has just sent another rebuttal (second rebuttal, third inquiry).  We have asked her each time for a copy of a legible receipt (she submitted an email that is not legible).  We need the Order/MSA # from her order.  Without this, we are unable to assist her.  We have told her this on our previous two responses.  Without this information, we will be unable to assist and will not be responding to any further inquiries as she is just repeating her initial concerns.  We have performed an exhaustive search trying to confirm her purchase, and have been unable to do so.  Please let me know if you have any questions. Thank you, Jay S.Executive Coordinator, Executive Liaison Team | Macy's, Inc.P.O. Box 8220 | Mason, OH 45040Office: ###-###-####, extension [redacted]

[redacted]   [redacted]   March 7, 2017   [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your...

complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   I am sorry to learn you were dissatisfied with the gift wrapping on your [redacted] two-piece “[redacted]” Eau de Parfum Valentine’s Day Gift Set.  We strive to provide services that fit our customer’s needs, especially during holidays as we know that our customers have busy lives and many loved ones they are likely giving gifts to.  It is unfortunate to hear that the wrapping did not meet your expectations, and I have forwarded your comments to the Store Manager of Macy’s [redacted] for further review.   The gift wrapping for your item was a free service that Macy’s offers as a convenience to our customers; you were not charged extra for your item to be wrapped, therefore, we are unable to provide a refund for the $130.00 item.  If you are no longer interested in this item, and the item meets our return policy guidelines (as listed on the reverse side of your sales receipt) you are welcome to return the item for a refund.   Although this may not be the resolution you were seeking, we do appreciate your comments and will use this feedback to improve the services that we offer.  If I may be of further assistance in another matter, please feel free to contact me at the telephone number listed below.   Sincerely,  Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       Vice President Store Manager, Macy’s [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will not however, use the protection plan I purchased from Macy's on my other ring. I will take it to an outside jeweler should the need arise. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I've added attached documents to further show why the response does not resolve my complaint. If a representative of Macy's would like to contact my bank for further details go online to [redacted]. For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I made every attempt to resolve my payments with [redacted].  I removed the account number from autopay because [redacted] attempted to raid my entire bank account twice.  In all my communications with their representatives, I tried to act in good faith.  My monthly payment went from 250 TO 395 to 2000. I was fortunate enough to have my ex-husband pay off the debt.  I have found their representatives to be dishonest and predatory.  I would be promised that I could go back to paying the minimal payment only to have them claim my entire bank account.  I will never do business with Macy's nor [redacted] again and I will urge my friends and family to avoid any interaction with them.