Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's response is unacceptable; it is a non-response response. Their entire answer is based on one factual inaccuracy -- what I now believe to be an outright lie: They NEVER sent me a bill. Ever. They NEVER contacted me. Ever. They NEVER left me a message. Ever. It's complete fiction. The only communication I received from them came on Friday, May 19. After I paid the bill, I never even received the confirmation . There is something terribly wrong on Macy's end, and they refuse to acknowledge it. I do not do business with liars, and that is exactly what Macy's is. I fully intend to pursue this with the Attorney General of [redacted] and or the State of [redacted] since I find it hard to believe that Macy's hasn't done this to other customers. Macy's has lost a loyal customer in me. I've literally spent thousands of dollars in their store over the past decade and I refuse to continue to use my hard-earned dollars to line the pockets of a crooked, corrupt corporation. I will continue to pursue this, even if I have to contact local media outlets. The conduct of Macy's is beyond reprehensible and I will not allow myself to be victimized by this company.
[redacted]

Dear [redacted], We are in receipt of Revdex.com complaint ID #[redacted].  I have been in communication with Mrs. Aktar and we have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Thank...

you. Sincerely, Yvonne F. | Omnichannel Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### Ext [redacted] |  Fax: ###-###-#### | Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I have not received the gift card yet, I am certain that they will be following through with this.  Thank you for your help in this matter.
Regards,
[redacted]

February 16, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of the additional complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with this issue, I was asked to review and respond to your recent concerns on behalf of Department Stores National Bank.  I am truly sorry for your continuing frustration and you are correct that we left voicemails for each other.  I am glad that we had the opportunity to speak on February 15, 2017, and thank you for accepting our sincere apologies.   As stated, I was pleased that on February 15, 2017, after further review of the online orders you referenced in your complaints, our Macy’s Omnichannel Executive Liaison, credited $124.66 for two online orders (#[redacted] and #[redacted]) and adjusted $14.73 as a gesture of our goodwill.  The credits will post to your account within 48-72 hours resulting in zero ($0.00) account balance.   [redacted], thank you so much for bringing this matter to our attention and allowing me the opportunity to respond.  Please call me if you have any further questions.   Sincerely,     Regina M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
October 29, 2015
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your recent complaint forwarded to Macy's Executive Office by the
Revdex.com.  As a
representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.
When
we closed your account on October 13, 2015, your account had a credit balance
of $62.87, for which we issued a refund check on October 16, 2015.  No delinquencies for the month of October were
reported as the account was current with a credit balance.  As of the date of this letter, your account
is closed and has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  I hope this
addresses your concerns.  If I may be of
additional assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted]
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Marjorie B. contacted me on 9/8/16 and advised she would locate the dress I ordered and have it sent. Moreover, she said she would get back to me by the beginning of the following week. I had not heard from Ms. B. by 9/18/16 and followed up, with another outreach on 9/21/16...  Macy's offer of a $40 gift card is completely unsatisfactory. As detailed in my original complaint, I spent numerous hours trying to rectify Macy's errors. That is time I do not get back. If I were to be compensated at my customary billable rate of $250 per hour, the total would be over $1500. I explained all of this to Ms. B. and outlined the problems with her company's orders and lack of customer service. After all of that, she too failed to provide adequate follow-up and service as promised. Note, Macy's still has the dress I ordered shown as available on their site, but when I click on it, the wrong dress is displayed. For obvious reasons, I am reticent to shop at Macy's ever again. And I certainly wouldn't do so for a $40 credit. Macy's needs to provide appropriate remuneration for my time. Furthermore, they need to fix their site and customer service.
[redacted]
[redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
February 18, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com ID
#[redacted]
       Macy's account ending [redacted]
Dear
[redacted]: 
I am
in receipt of your additional comments filed with the Revdex.com
and forwarded to Macy's Executive Office. 
As a liaison in this office that previously addressed your concerns, I
was asked to review and respond to your most recent inquiry on behalf of
Department Stores National Bank.
As we discussed on December
21, 2015, I removed a $35.00 late fee and $2.00 interest charge on your account
that date giving you a balance due of $51.05 due by January 8, 2016.  When no payment was received by this date, a
$25.00 late fee and $2.00 interest was charged. 
Your billing statement for the period ending January 12, 2016, had a $78.05
balance with a $75.00 minimum payment due by February 8, 2016. On January 22, 2016, a credit for a partial
late fee of $9.00 was posted to your account during your telephone conversation
with a representative, as a courtesy to you. 
This brought your balance to $69.05 due
February 8, 2016.
We received the $42.05
payment you made on February 3, 2016. 
However, this payment was not sufficient to pay the minimum amount due
and your account was charged a $25.00 late fee and $2.00 interest charge for that month giving you a balance of $54.00.  However, as a gesture of our goodwill, on February
16, 2016, I removed a total of $54.00 in accumulated late fees and interest
from your account and as of the date of this letter, your account has a zero
balance.  I have enclosed copies of your
statements for period ending December 11, 2015, through February 10, 2016, for
your review.
[redacted], I hope this
letter clarifies any issue you felt remained unresolved.  Should you have any other questions, please
feel free to call me at the number below. 
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures /mailed February 18, 2016
cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I never received an email message from a Macy's representative as they claimed; if they did, I would have responded. I did receive a voicemail message which I was unable to return because I work during their only available hours and could not make the phone call. If Macy's were truly interested in resolving this issue, they would have fulfilled their contractual obligations without having to speak to me.
Regards,
[redacted]

April 21, 2016[redacted]Re: Revdex.com Complaint ID [redacted]Macy’s Gift Card ending [redacted]Dear [redacted]:  I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns.Please accept my sincere apology for any inconvenience or frustration you may have experienced in attempting to use your gift card on macys.com.  Unfortunately, fraud relating to gift cards has been on the rise and we must take precautionary measures to protect our customers from becoming victims.  The security measures we imposed for your gift card were intended to protect the funds for you due to the length of time that had elapsed from the original activation, and we apologize if this caused any inconvenience or frustration for you.  Please be assured that Macy’s complies with all applicable laws and regulations.  Our gift cards do not expire nor do we charge fees on our gift cards.  To protect you further, we have replaced the gift card in your possession for the remaining value of $35.71.  You will receive a new gift card under separate cover, within 3-4 business days.  In addition, I have enclosed $100.00 in Macy’s Gift Cards as a token of my sincerest apologies for the delay in resolving this matter.  I appreciate you bringing this matter to our attention and allowing me the opportunity to respond to your concerns.  If I may be of assistance to you in the future, please contact me at the number listed below.   Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards,
[redacted]

[redacted],It has now been over a month and there is still no resolution to my inquiry.  I simply do not understand why it should take so long to "investigate" a $50.00 gift card that was purchased at a Macy's store. Again, this was not a merchandise credit nor was it a gift card purchased...

through some third party.  It was a gift card purchased at a Macy's store by my husband.  Again, I called the number on the back of  the card and was informed the card was valid.  I simply do not understand why Macy's will not honor this gift card.  Please advise.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I still do not have online access to my account. Issuing me a credit balance does not resolve the issue. Should I decide to use my card in the future I need my statement delivered via E-mail and I need to be able to pay online as I always have.  
Regards,
[redacted]

Correction to complaint:  I mistakenly referred to my March payment as my Feb payment a few times.  I guess this is because the confusion started in January, and something happened with the January payment that affected the February payment, and the February payment affected my March...

payment. Thank you

Re: Complaint ID # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your most recent response to our letter dated September 11,
2015.  Please allow me to further explain
the details surrounding your concerns. 
Any delinquencies resulting from this issue will be updated in our
internal records.  We are requesting that
the Credit Bureaus update their information. Please allow seven to ten business
days for any updates to reflect on your credit report.
 
[redacted]
[redacted], we understand you are requesting compensation, however, Macy's does
not provide further compensation in these instances.  As mentioned in our original response, as an
extension of our apology, a $25 Macy's gift card was sent to you under separate
cover. Upon further research, our records indicate the gift card was returned
to our facility as new address not forwardable. 
However, we will reprocess the gift card to the address you have listed
on your complaint.
 
If
you have further questions regarding your Macy's account please contact credit
customer service at ###-###-####.  If I
can be of further assistance regarding your macys.com order, please feel free
to contact me.  My office hours are
Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

September 23, 2016[redacted]Dear [redacted]:I am in receipt of complaint ID 11596436. I have been in contact with [redacted] advising her that Credit Presidential has her information and will be correcting where the return amounts were...

applied. This should be resolved today. We find this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

December 20, 2017  [redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for the concerns about availability for your [redacted]...

[redacted] in order #[redacted]. Your customer service experiences did not meet your high expectations for Macy's, or our own. At times we do not have notice of the delay until we are preparing to ship. You focus on a good point that this still seemed available online for immediate shipment. Certainly, your disappointment is understood. We are having our appropriate team for the website review that. Thank you for bringing that to our awareness. Your initial request for accommodation was most reasonable. Unfortunately, I do not find it appropriate to issue a full refund. In respect and consideration, I am sending a $75.00 Macy's gift card. That will come in a plain white envelope. You have been a loyal Macy's customer and hopefully that will be of use to you. I did call but was unable to leave a voicemail for you. Please let me know if you have any further questions or concerns regarding this issue. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted]

June 22, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store account ending in [redacted] (open)   Dear [redacted]:   I am in receipt of additional comments filed with the Revdex.com, which were forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.     Please understand that, once an account is closed, we are required by law to determine the customer’s ability to repay additional credit and ensure you still qualify for an account.  If you are interested in reopening your Macy’s [redacted] account, please contact us at ###-###-#### so that we may obtain additional information and determine whether we can reopen your account.    As of the date of this letter, your Macy’s [redacted] account was closed, per your request, on June 3, 2017, with a $17,591.95 balance, and a $569.98 minimum payment due July 2, 2017, with an APR of 25.99%.  Our records show that we are currently reporting the Macy’s store account as open and current with a zero ($0.00) balance and the Macy’s [redacted] account as closed and current with a balance of $17,591.00.     [redacted], be assured that we attempt to satisfy our customers whenever possible. Unfortunately, this is not always feasible.  Please do not hesitate to contact me at the telephone number below if you need assistance on another matter.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is what I expected it would be. In my opinion, if a business provides you with an electronic method of contacting them and you choose that option, they should respond back.  Sometimes customers don't have the luxury of sitting on the telephone for 30 plus minutes and sometimes they would like an answer in writing. I also feel if there are exceptions to their "easy return" policy, those exceptions should be listed on the invoice that states I can return my purchase to any associate.  This "exception" occurred twice in one month...once with shoes (where the lines are long) and once with a $30 ring. If I make anymore purchases from Macy's online and have to return something I guess I'll just return by mail. Seems they would want you to return in store, saves them the postage and also provides the possibility the customer would purchase a replacement item. That you for eliciting a response. 
Regards,
[redacted]

February 01, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have communicated with the referenced
customer via email and...

all matters as expressed in the complaint are resolved. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

[redacted]   [redacted]
December 28, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s [redacted] ending [redacted]
         Macy’s account ending [redacted]
Dear [redacted]: 
Thank
you for the courtesy extended during our telephone conversation on December 21,
2015, regarding your additional complaint filed with the Revdex.com
concerning the missing payment on your Macy’s [redacted] account noted
above.  As a liaison in Macy’s Executive
Office, I was asked to review and respond on behalf of Department Stores
National Bank. 
Please
accept my sincere apology for any delay in resolving this issue.  As I explained, the payment was located and scheduled
to post in one to two working days.  I am
happy to report that as of the date of this letter, the payment has posted and
all fees have been removed.  Both the
Macy’s and Macy’s [redacted] accounts are closed and have a zero
balance. 
[redacted], I hope this letter clarifies any issue you felt remained
unresolved.  Should you have any other
questions, please feel free to call me at the number below.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:     [redacted], Revdex.com