Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance!  It was only through the Revdex.com that I was able to resolve this complaint.
Regards,
[redacted]

December 1, 2015
[redacted]
Marketplace Resource
Consultant
Cincinnati RevDex.com
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as...

expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

[redacted]   [redacted] May 16, 2016 [redacted]
[redacted]
[redacted]
* Re: Macy's Account Ending in [redacted]       Complaint ID: 11415811 Dear [redacted]:  I am in receipt of your complaint forwarded to us...

by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I am sorry for the delay in resolving the fraudulent activity on your Macy's account and I regret any inconvenience you may have experienced. Our Fraud Department investigated the disputed charges to your account and determined they are fraudulent.  We will clear the charges from May 28, 2015, for $1,264.40 and for $507.28, and all fees will be removed to bring the account to a zero ($0.00) balance. We will clear our internal records of any delinquency associated with this issue.  We will also instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of September 2015 through May 2016.  We did not report any delinquency on this account for July, and August, 2015, as the charges were in dispute during those months.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Nancy M. Macy's Executive Office
[redacted] cc: [redacted]         The Revdex.comThe Macy's card is issued by Department Stores National Bank.

Found out it was a sale from Jake Sweeney Chevrolet (Used Cars) 33 W Kemper Rd., Cincinnati, OH 45246.  The vehicle is titled but client still owes a Down payment of $300.00.  you may contact the finance manager on sale: Michelle Mangold at [email protected]. Or mail a letter...

to them.  Please remove us from this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] I wanted to ask your advice/help on how to respond to Macy's reply to you. I did speak with their representative "Melissa Unger" on Thursday, February 11 and she advised she would process the credit I am owed within a few days however as of today, it still has not been done. The email on your website indicated she responded to you and considers the matter closed. Should I "reject" the business response at this point as nothing has been done to process my refund credit? I am a bit confused as to what the correct response from me should be so as to not "close" this complaint at this point.Thank you so very much,[redacted]

[redacted]   [redacted]       March 7, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted] Macy’s Account ending [redacted] (closed)   On behalf of Department Stores National...

Bank:                                     �...⇄   Contact Date With Customer:  March 6, 2017   Complaint Summary:  [redacted] submitted a Revdex.com complaint regarding her auto-payment being cancelled without her consent.  She also stated she experienced rude customer service from the Collection representative that she spoke with, who also refused to close her account, as she requested, until the account balance was paid in full.   Resolution:  I spoke with [redacted] on March 6, 2017, and apologized for any rude customer service she experienced during her conversation with the representative involved.  I expressed to her that we should never deny closing a customer’s account and sincerely apologized if this occurred.  I closed the account, per her request, and accepted a $188.24 telephone payment.  I explained to [redacted] that the representative previously credited the $37.00 late fee and, as a courtesy, I removed the additional $27.00 late fee and $8.67 in interest charges.  With this credit and her payment, this brings the account to a zero ($0.00) balance.  [redacted] with happy with this outcome and had no further questions at this time.     Sincerely,     Monique M. Macy's Executive Office ###-###-#### Ext [redacted]   cc: [redacted], Revdex.com

Does this even make sense in terms of addressing the problem of advertising a product they cannot “find”? The dishes were still advertised online yesterday. I don’t think Macy’s understands the ad needs to be removed. Thank you for your note, Theresa but I'm not sure how this addressing the...

fact that the dinnerware continues to be advertised on the Macy's website when I clearly have received notification as well has my daughter that the [redacted] has been discontinued.  I would assume the obvious thing would be is to credit my account for a partial setting that was purchased in good faith and STOP ADVERTISING the [redacted] plates or sets as "someone" from Macy's also sends out emails that they have been discontinued.  As late as 2 days ago the dishes were still advertised;  this has been soooo disappointing for my daughter who chose those dishes for her registry and as early as October she received a email that the dishes had been discontinued but they have been advertised online every week since then.  Who is running your advertising campaigns that the do not know the status of the plates and dinnerware sets for dishes made "exclusively" for Macy's? see attachments.I don't feel your email tells me any new information other than that Macy's is going to "continue" looking for dishes that they have already said are discontinued.  And I am not sure what you mean by open to accommodating?  I can buy dishes elsewhere...the fact that you lead us all on to believe since October that the dishes were available is the issue.  This should be no issue for you, you can go online at anytime and find the [redacted] dishes advertised.  The [redacted] always shows up first. Sincerely, [redacted]    ---------- Forwarded message ---------From: Theresa S[redacted] <[redacted]>Date: Fri, Jan 5, 2018 at 4:58 PMSubject: Macy's Executive OfficesTo: [redacted]>Dear [redacted], I am reaching out in regards to a Revdex.com complaint that was filed.  I am looking into as why they are on the website if they are discontinued and not on a backorder.  I have tried to locate these items and have been unsuccessful however I am open to accommodating a different, comparable set or seeing what items I can locate in the [redacted] and see what would not be available.  I am out of the office until Monday 1/8/2018 but I am in from 7:30AM EST until 5:00PM EST.  I look forward to hopefully finding a way to resolve this matter.  Thank you for your patience while assisting with this issue. Theresa S[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040

March 26, 2018[redacted]Re: Revdex.com Complaint ID [redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office. I was...

asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I apologize for any inconvenience you experienced as a result of our terms regarding interest charges. It is always a concern when one of our customers is not satisfied. For your convenience, below you will find the accounting and explanation of the late fees and interest charges referenced in your recent correspondence.For the billing period ending February 13, 2017, the account had a balance of $456.25, with a Minimum Payment Due of $27.00. due by March 12, 2017. We received a payment of $35.00 on March 7, 2017, as well as another payment of $421.25 on March 8, 2017. A balance was carried over from the prior statement; therefore, an interest charge of $6.94 was applied to your account, in accordance with the enclosed DSNB Credit Card Agreement. As it relates to interest charges, per the DSNB Credit Card Agreement, if the entire balance is not paid in full every month by the payment due date, an interest charge will be applied to the account. Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each inonth. Per the DSNB Credit Card Agreement, if you are charged interest, the charge will be no less than the $2.00 Minimum Interest Charge.For the billing period ending March 16, 2017, the account had a balance of $6.94, with a Minimum Payment Due of $6.94, due by April 12, 2017. Unfortunately, no payments were received on or before the payment due date of April 12, 2017. Since a balance was carried over from the prior statement, a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending April 14, 2017, the account had a balance of $8.94, with a past due amount of $6.94, and a Minimum Payment Due of $8.94, due by May 12, 2017. Unfortunately, no payments were received on or before the payment due date of May 12, 2017, and a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending May 16, 2017, the account had a balance of $10.94, with a past due amount of $8.94. and a Minimum Payment Due of $10.94, due by June 12, 2017. No payments were received on or before the payment due date of June 12, 2017, and a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending June 15, 2017, the account had a balance of $12.94, with a past due amount of $10.94, and a Minimum Payment Due of $12.94, due by July 12, 2017. But no payments were received on or before the payment due date of July 12, 2017.Our records show that you contacted Macy's Credit Customer Service Department on June 19, 2017, at which time we agreed to a courtesy/goodwill adjustment of $12.94 in interest charge reversals. After these adjustments were credited to your account, your account balance was reduced to $0.00. I have enclosed copies of the billing statements for the periods ending February 13, 2017 through July 16, 2017 for your review. Please be assured that DSNB complies with the Fair Credit Reporting Act (FCRA) and does not participate in dishonest or deceptive business practices. We have policies and procedures in place to ensure that we are in compliance with applicable laws. Regarding your request to remove the delinquency from your credit report, under the FCRA we have an obligation to report accounts accurately to the credit reporting agencies. My review of your account indicates that we are reporting your account accurately. Accordingly, we are unable to accommodate your request to remove the delinquency from your credit report. The credit reporting agencies electronically contacted our offices in March 2018 with an Automated Consumer Dispute Verification (ACDV) regarding this delinquency. Responses were electronically returned to the credit reporting agencies in March 2018 confirming the accuracy of the reporting status.I found that you requested to have your account closed during a call with Macy's Credit Customer Service Department on March 8, 2018. Unfortunately your account was not closed on that date; however, as of March 20, 2018. your account is now closed and reporting as Closed By Customer, with a $0.00 balance. This letter will serve as confirmation of your account being closed.I was disappointed to learn of your negative customer experience while speaking with Macy's Customer Service. As a company committed to outstanding customer service, Macy's goal is to have professional and courteous associates available when customers contact us with concerns. We regret that you were not satisfied with the level of service you received and although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action. Please know that the agent you spoke with on June 19, 2017, who reversed your interest charges as a courtesy/goodwill. did submit your account to be reviewed for the removal of the delinquent reporting. Your account was officially reviewed and on June 29, 2017, your request was declined due to there being no bank error that led to the payment delinquency.Thank you for bringing these matters to our attention and giving me the opportunity to respond. I assure you your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted]The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[redacted] Kent A.
Macy’s Executive Office
###-###-#### Extension [redacted]
Re: Revdex.com
Complaint ID [redacted]
 
Dear [redacted] Kent A.
 
Thanks for your reply.
 
Transaction
1:
[redacted] has returned merchandises of $271.18 to Macy’s [redacted] Center (on
04/25/2015 and 05/03/2015) and Macy’s Inc. has issued [redacted] a fake useless
Macy’s gift card of $263.18 (#[redacted]) and $8 dollars cash. [redacted] was
the owner of merchandises at the point of returning. Macy’s doing Transaction 1 is unfair, frauding and illegal.
 
Transaction
2: Mr
[redacted] has used gift cards as payment to buy these merchandises before.  It was verified at the point of transaction.
No one’s disputing, no police report and no court judgement up to present.
Therefore, Transaction 2 is fair and
legal and was finished. Macy’s has no right to reverse this transaction
unless by court judgement.
 
Buying and Using some gift cards
from 3rd party is legal as from CNN report also it is agreed by [redacted]/Ms. Carrie W.. This is not an
evidence or security reason excuse to rob Mr [redacted]’s store credit. [redacted] also
can have the right not to show all his gift cards due to privacy, security reason
and unspecificity.
 
If Macy’s have no
evidence to show why they did Transaction 1, I would consider Macy’s
deliberately induced me to return the merchandise and then robbed my store
credit. I will therefore keep the right to sue Macy’s in the court.
 
Thanks,
 
[redacted]
Cell phone: ###-###-####
Address: [redacted]
Email: [redacted]
Regards,
[redacted]

December 27, 2017  [redacted] re: Revdex.com Complaint ID[redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my apology for the short shipments in these two orders. For your order # [redacted]...

two of the [redacted] cardigans were reshipped to you with delivery on December 16, 2017. I am respectful of your statement that order #[redacted] was missing 4 sweaters. Unfortunately, these are no longer available. I have issued your credit for $179.96 to your [redacted] ending in [redacted]. Thank you for bringing this matter to our awareness. We hope this resolves your concerns. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Re: Complaint ID #[redacted]
Dear [redacted]: 
I am
in receipt of [redacted] complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to her concerns.  I have spoken to [redacted] directly in order to assist her in resolving...

her concerns.  A credit in the amount of $25 will post to
her [redacted] account ending in [redacted] in the next seven business days.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]
*
November 30, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  I
had hoped to speak with you personally, but my attempts to reach you on [enter
dates] were unsuccessful. 
According
to the Department Stores National Bank Credit Card Agreement, a late fee is
applied if the Minimum Payment Due is not received by the ''Payment Due Date''
shown on your statement.  Interest is
charged on the outstanding balance of your account until the day you pay the
full balance owed.  For example, if you
have been paying only the minimum payments each month or miss a monthly payment
on your Revolving balance and you then decide to pay your balance in full, you
will be charged interest on that balance from the first day of the billing
cycle until the date that your payment is received.  This interest charge will appear on your next
statement.  The minimum interest charged
is $2.00.
Upon
review, I found that your account had a $28.56 balance for the billing period
ending July 2, 2015, with a $25.00 minimum payment due by August 2, 2015.  When no payment was received by this date, a
$25.00 late fee and $2.00 interest charge were applied to your account,
bringing the minimum payment due to $55.56 by September 2, 2015.  The $2.00 interest charge that appeared on
your September 4, 2015, billing statement included interest assessed between
the last bill date of August 2, 2015, and the date (August 7, 2015) that your
$55.56 payment posted to your Macy’s account referenced above.  When no further payments were received,
another $2.00 minimum interest charge was applied on October 6, 2015.  Because the late fees and interest charged to
your account were properly accessed in accordance with the Agreement, I must
respectfully decline your request for a refund. 
However, as a gesture of our goodwill, we removed the $4.00 in minimum
interest charges on October 7, 2015, leaving your account with a zero balance. 
Unfortunately,
I was unable to find the $38.00 late fee you mentioned being charged on a
$10.00 account balance.  Also, I was
unable to find any unauthorized charges from any of our stores on the
account.  Please find enclosed copies of
your June 2015 through November 2015 billing statements, along with the
available receipts for purchases, returns and payments made during this time
period for your review.
Although
we have no record of returned mail on your account, I noticed that the mailing
address listed for your Macy’s account is different from the address listed
above that you used for your Revdex.com complaint. 
If you need to update your account’s billing address, we would be happy
to assist.
[redacted],
thank you again for bringing this matter to our attention and giving me the
opportunity to reply.  Your business is
important to us, as well as appreciated, and we hope to better meet your needs
in the future.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance. 
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed November 30, 2015
cc:  [redacted], Revdex.com

[redacted]   [redacted]   July 15, 2016     [redacted]  [redacted]   Re: Macy's Account Ending in [redacted]       Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Please accept my personal apology for the length of time taken to completely resolve your issue.  I have reviewed your account and confirmed that a $25.00 late fee and a $2.00 interest charge were removed from your account on July 1, 2016.  This letter will serve as confirmation that your account has a zero ($0.00) balance.   [redacted], your continued loyalty is important to us and we are sorry we have disappointed you.  I hope this won't keep you from shopping with us in the future.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.   Sincerely,       Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted]     The Revdex.com  The Macy's card is issued by Department Stores National Bank.

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated they have not received the check for their canceled order. We have
confirmed a check for the requested amount was dated for 3/16/16 and mailed to
the customer. We advised the customer via voice...

mail and provided our contact
information.
 Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Since my account was in dispute with the Revdex.com and I was waiting for my statements to see the charges I didn't make payments because I didn't want to make payments on items I didn't purchase. Macy's charged me with late fees for several months and I would like a refund. there was a dispute and according policies there should have been a final agreement for payment agreed by both parties and I should t have just been charged. Macy's is a thief company and they even charged me for items that I returned.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  However it was a lot of work and inconvenience.
Regards,
[redacted]

January 4, 2016
[redacted]
Re:       Revdex.com – Complaint ID [redacted]
            Macy’s
account ending in 6580
Dear [redacted]: 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank.
According to the Department Stores National Bank
Credit Card Agreement, a late fee is added for each billing cycle you fail to
pay the Minimum Payment Due by the payment due date.  The fee will be $27.00; or $38.00 for any
additional past due payment during the next six billing cycles after a past due
payment occurred.  Interest is charged
each month the account carries a balance. 
The minimum interest charge is $2.00. 
In review of your account, the billing statement for
the period ending on June 1, 2015, had a $66.58 balance with a $25.00 minimum
payment due by July 1, 2015.  When no
payment was received by this due date, your account was charged a $25.00 late
fee and $2.00 interest charge.  We
received your $66.58 payment on July 5, 2015. 
Thereafter, your account consisted of fees only.  Although these fees were properly charged, we
removed a total of $62.00 in accumulated fees on September 5, 2015.  On December 30, 2015, I removed the remaining
$160.29 in accumulated fees.  You will see
these adjustments on your January 2016 billing statement.  Also, we cleared our internal records of any
delinquency associated with this issue since the delinquent balance was entirely
fees and interest charges, and requested that [redacted] and [redacted]
delete the late payment history for the months of September, November and
December 2015 from your credit file. 
Kindly allow at least seven (7) to ten (10) days for the agencies to
modify their records to reflect the information contained in our request.
We sincerely apologize for any frustration and
inconvenience you may have experienced regarding this issue, and for the
problems you encountered while attempting to resolve this matter.  I am also sorry that you were not able to speak
with a Supervisor and your calls were disconnected.  Please be assured the service you described
is not typical of the level of quality service that we strive to provide.  Your feedback is critical as it assists us in truly
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality.  Therefore, I thank you for bringing these
concerns to our attention and allowing me the opportunity to respond.  If you should have any further questions,
please do not hesitate to call me at the telephone number noted below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-####
Extension [redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for your help! I really appreciate it.
Regards,
[redacted]