Macy's

The Complaint was resolved today to our satisfaction.Thank You,[redacted]

January 13, 2016[redacted]Cincinnati Revdex.com, Dear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, confirmed that...

[redacted] was assisted by another agent and she was given a gift card for $50 as an accommodation for not receiving her items by Christmas. Previous agent also confirmed that she spoke directly to [redacted], who stated her issue was resolved. Based on the above, we have responded to all concerns and consider this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-####   Extension [redacted]

Revdex.com, We have received the complaint that was submitted to you from [redacted].  We have looked into her complaint and our formal response is that we are continuing to stand by our original offer of fixing her issue with the "flickering" lights. Attached is the...

documentation where we acknowledged the "flickering" at the time of purchase and would diagnose the vehicle.   Also attached is the service records from her visit to our dealership concerning the issue.  We were unable to duplicate the issue that the customer complained of at that time, however we did fix another issue that was recognized.  We recommend that the customer set aside another time to have our service department work to resolve the issue. [redacted]Director of Internet SalesJake Sweeney Chevrolet

[redacted]   [redacted]
 
 
  
June 18, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com complaint #[redacted]
   ...

    Macy’s account ending in [redacted]
 
On behalf of Department
Stores National Bank:   
 
Contact Date with Customer:  June 15, 2015
 
Complaint Summary:  [redacted] purchase in the
amount of $1,183.17 was charged to a Special Event Account on February 6,
2015.  [redacted] thought that he had set
up automatic payments online to pay his monthly minimum payment due each month.  The account was not set up for automatic payment
and after missing the May and June payments, he was called by collections.  [redacted] then paid his account in full and
requested that we confirm that this will not affect his credit report.
 
Resolution:  I spoke with [redacted] on June 15, 2015, and
apologized for the events that led up to his account being sent to
collections.  I advised that I verified
that his credit history has not been impacted since we do not report on this
type of account.  I removed the collections
code from the account as the balance is now zero (0).  I apologized again for any inconvenience he
may have experienced.   
 
 
[redacted]
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], RevDex.com   The Macy's card is issued by Department Stores
National Bank.

The Resolution is to provide a comparable item, same brand as on the item I ordered. Macy's have accpeted my order, I put teh order through their system and item was fully available at that point.They just cant cancel the order for no reason or invent a reason like we "called your card and they did...

not answer the call" Bestregards[redacted]

[redacted]   [redacted]
*
December 24, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  I
had hoped to speak with you personally, but my attempts to reach you were
unsuccessful. 
I
was disappointed to read about the miscommunication you received from our
telephone representatives.  Be assured
that the service you described receiving is not indicative of the level of customer
service we strive to provide and we appreciate your bringing this matter to our
attention.
According
to the Department Stores National Bank Credit Card Agreement, if you have been
paying less than the New Balance on your Revolving account balance each month
and you then decide to pay your balance in full, you will be charged interest
charges on that balance from the first day of the billing cycle until the date
that your payment is received.  The
minimum interest charge is $2.00.  This
interest charge is for the money loaned to you during that period, and will
appear on the next month's billing statement. 
My review of this matter found that all interest was correctly charged
in accordance with the Credit Card Agreement. 
However,
I removed the $8.00 in interest charges on December 14, 2015, as a courtesy.   We cleared our internal records of any
delinquency associated with this issue since the delinquent balance was
entirely fees and interest charges.  We
requested that [redacted], [redacted] and [redacted] delete the late payment history
for the months of September through November 2015 from your credit file.  Kindly allow at least seven (7) to ten (10)
days for the agencies to modify their records to reflect the information
contained in our request.  As of today’s
date, your account is closed with a zero ($0.00) balance.
[redacted],
we understand you have a choice of where to shop and we are sorry this
misunderstanding has jeopardized our relationship.  Your business is important to us as well as
appreciated, and we hope to better meet your needs in the future.  Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance. 
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

March 28, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth St.Suite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have reviewed all matters as expressed in the complaint. We have
provided the customer with copies of the receipts showing each of her returns.
At this point we feel that [redacted] was credited for all of her returns. Based
on the above, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Hi [redacted], I am in receipt of complaint #[redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted].  I have spoken to [redacted] and he has found a replacement...

mattress that will be delivered to him on 3/2/2018.  Macys considers this matter resolved and closed at this time with complete resolution. Thank you [redacted],   Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

[redacted]   [redacted]
January 5, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
writing to you as a follow up to our conversation regarding your correspondence
filed with the Revdex.com and forwarded to Macy’s Executive
Office.  As a liaison in this office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  It was a pleasure
speaking with you, and I appreciate the courtesy you extended to me during our
discussion. 
I
was disappointed to read about the problems you encountered in receiving your
$955.80 credit balance refund after your furniture order was cancelled and for
the miscommunication you received from our telephone representatives.  The service you described receiving from our
staff is not typical of the level of quality customer service that we strive to
provide, and we appreciate your bringing the situation to our attention.  Please accept my sincere apology for the
delay in processing your refund check and for the difficulties you encountered
in trying to resolve this issue.
As
of December 21, 2015, we processed the $995.80 refund to your bank checking
account as you requested.  Your bank
should receive the funds within seven (7) to ten (10) business days.  As of today’s date, your Macy’s account
reflects a zero ($0.00) balance. 
[redacted],
your continued loyalty is important to us and we are sorry we have disappointed
you.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  I hope this situation won't keep you from
shopping with us in the future.  If I may
be of further assistance, please feel free to contact me at the telephone
number listed below.
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

February 17, 2016
[redacted]
Marketplace Resource
Consultant
Cincinnati RevDex.com
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted].
We
have spoken to the referenced customer and have resolved all matters...

as
expressed in the complaint. Based on this, we consider the matter closed
satisfactorily. Thank you.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

[redacted]   [redacted]    August 14, 2017  [redacted] RE: Revdex.com Complaint ID [redacted] Dear [redacted]: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office on July 26, 2017.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   Our records indicate that we previously addressed your concerns in Ms. Nancy M.'s letter to you dated July 25, 2017 (enclosed).  Please know that our position has not changed.   The billing statements referenced in Ms. M.’s letter, April 1, 2009, through November 1, 2011, were mailed to the above address on July 25, 2017.  We ask that you allow fourteen (14) business days for the statements to be received.  Upon receipt of the statements, please review the payments applied.  If you find that a payment has not been applied to the account, please forward the documentation of that payment(s) to the above address and we will research further. The dates and amounts used in the spreadsheets were obtained from the billing statements referenced above.  If after reviewing the statements, you have concerns about incorrect dates, it would be necessary for you to submit proof of the error.  This documentation can also be sent to our address above. Please accept my apology for any inconvenience you may have experienced when attempting to resolve this issue.  Upon review of our records, I was not able to locate a request for a supervisor to call you back.   Although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action. [redacted], thank you for bringing this matter to our attention and allowing me the opportunity to respond.  Please feel free to contact us if you have any further questions regarding this matter. Sincerely,  Lisa B.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc: The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Regards,
[redacted]

Dear [redacted], As of today, I still have not received the refund check for $535.68 as promised by Macy's since May 18, 2015.  The executive customer service representative from Macy's name Rhea B. said she would call me back with update on the refund check last Monday 08/03/15 with tracking for overnight the check to me.  She never did.  I called to follow up with messages left at ###-###-#### but received no responses.  It has been more than 3 months.  It is not getting anywhere.  Should I start to file a claim with small claim court?  Quick summary - refund request put in on 04/30/15, followed up on 05/18/15 and was advised that a refund check will arrive within 7-10 business days, and that was never happened.  I called to follow up more than 20 times and got the same answers that the check will be issued.  I verified online account and found no refund transaction for $535.68 from April 30, 2015 through July 07, 2015.  I contacted Revdex.com and received  a response from Macy's Executive Customer Service with an empty promise again.  This time they showed online that a refund transaction initiated on 07/08/15 but no check was scheduled to be issued.  They lied about the check was sent out and got lost in the mail.  I asked for a copy of the check or check number and date and they could not come up with the information.  The complaint ID is [redacted]###-###-####

It is unfortunate that Mr [redacted] is having issues with the purchased of his Chevy Tahoe.  The vehicle is 14 years old after all and was purchased AS-IS(see attached).   As far as the Jake Sweeney dealership knows, this vehicle is not a flood vehicle.  Jake Sweeney is not...

in the habit of selling Salvage, Flood, Junk or Lemon vehicles to retail customers.  These vehicles are titled as such and directed towards auctions, junk yards etc.  Looking at the Carfax(see attached) which was disclosed, the Chevy Tahoe was a 1 owner vehicle and was predominantly owned and registered in the Cincinnati area.  I bring this up because most flood vehicles are sold at auctions and sent to other states.  The Carfax and Title does not indicate that this was ever a flood vehicle either. We would be happy to try to help Mr [redacted] into another vehicle but we cannot guarantee the same payment. [redacted]

Dear [redacted], I am in receipt of complaint #[redacted], [redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted].  I have called [redacted] initially on 3/12/2018 and left a...

voice mail message.   2nd attempt, I called on 3/15/2018 and left a voice mail message.  I have also sent an email to [redacted] at email address [redacted] to advise the customer of my contact.   I advised that I would like to address her pricing concerns and resolve.        Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

[redacted]   [redacted]
*   June 27, 2016     [redacted]  [redacted]    Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]  ...

  Dear [redacted]:   We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused.    My research confirmed that, as requested in your complaint, we have removed interest charges of $6.00 and late fees of $10.00, bringing your account to a zero balance.  In addition, we have removed the record of delinquency associated with this situation and directed the credit bureaus to update their records as well.  Please allow thirty (30) days for the bureaus to make the necessary corrections.  This letter will also verify that your account was closed at your request on August 24, 2015.    We appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]   July 6, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Coupon exclusions   Dear [redacted]:   I...

am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   We are a company known for having great sales and promotional events, as well as great assortments.  Increasingly in this economic environment, customers are asking for, and responding to coupons they receive in the newspaper, mail, or online. Unfortunately, support for these promotions from our various merchandise suppliers varies greatly, which makes it difficult to offer promotions for blanket use uniformly across the store and is why our coupons and promotions have exclusions. While we understand this may cause some disappointment when a customer wants to buy an item not covered by a coupon, we list the exclusions clearly and prominently on each coupon. The Polo Ralph Lauren Gellar Cargo is excluded; therefore, the sale code did not work when you attempted to use it for your online purchase.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. I am aware this is not the resolution you were seeking. Although we like to respond favorably to every customer’s request, that is not always feasible. We are required to maintain and adhere to specific policies and procedures to ensure our customers nationwide receive fair and consistent treatment. If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

February 14, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.   We were unable to locate any rebate information using your name, telephone number, and email address [redacted].  However, we found two other indivduals at the same address listed above.  I left two (2) voice messages on February 6, 2017, explaining this and that I would need the tracking number that you were provided.  Please contact me at the number listed below to provide more details, and I will be happy to further research.   [redacted], I appreciate your taking the time to bring this matter to our attention and giving me the opportunity to respond. please be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are provided. Your continued business is important to us and I hope you will continue to choose Macy’s for all your future shopping needs.  We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  I look forward to hearing from you at your earliest convenience.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:The business response indicated that I terminated the call. I was on the phone for long time and the call was very disturbed. I waited for long time and could not hear well. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]