Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this does not resolve my complaint.   I had changed the payment option in the Macy's account to reflect the new account(Wells Fargo) in the month of June. However, Macy's still kept charging the old bank ([redacted])account. Even when I deleted the old account information Macy's still went to HSBC to collect payment. HSBC has charged me 70$ as a penalty fee. The  Macy's customer serve returned just 35$ . I would like to get back the other 35$ too.
Regards,
[redacted]

Dear [redacted]: We have received multiple rebuttals from [redacted] ID [redacted] regarding suits he purchased and felt the quality was not as expected. [redacted] has multiple orders where he received significant discounts, on other suits, as an accommodation. At that time we closed the complaint. He submitted another complaint for the same issue. We provided the customer a $150 gift card to go towards the purchase of another suit and still [redacted] wants additional accommodation. Based on this, we will no longer contact [redacted] regarding this issue and consider complaint [redacted] closed. Sincerely,Michele S.Macy's Executive Office###-###-####

May 16, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the...

Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration this matter may have caused you.Upon further review of the above-listed account, I found that it was opened in December 2001.  Unfortunately, due to the length of time that has passed, the documentation you have requested is no longer available.  However, I have confirmed that our records show that you are a secondary account holder on this account.  As a secondary account holder, you share full responsibility with the primary account holder for payment of any amounts owed, and we are unable to remove your name from the account.  If you would like to close the account, you may contact our customer service department at ###-###-####.With respect to your request to delete this account from your credit report, please note that our policy is to accurately report the account’s history and payment performance to the credit reporting agencies.   We have reviewed the reporting for this account and have determined that your account is reporting accurately.  However, as a courtesy to you, I have sent a request to the credit reporting agencies to update their records and have this tradeline deleted from your credit report.  Please allow the credit reporting agencies thirty (30) days to update their records, and please allow this letter to serve as confirmation of our request.  Please note that you are still the secondary account holder on this account and, as stated above, are financially responsible for any amounts owed. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

February 3, 2017  [redacted] Re: Revdex.com Complaint ID [redacted]        Dear [redacted]: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  We are anxious to review your concerns regarding a ring you saw in a Macy’s advertisement; however, based on the limited information you provided, we are unable to determine what ring or what advertisement you may be referencing.  Upon receipt of your complaint, I forwarded your concerns to Macy’s [redacted] in hopes someone at the store might be familiar with the ring you mention; however, the store advised they, too, were unfamiliar with this specific item.  There was a similar advertisement in our January One Day Sale book, for a Deal of the Day ring for $49.99; however, the ad clearly stated the ring was “…18k rose or yellow gold over sterling silver”. We would like to research this further, but in order to do so; we ask that you provide additional details about the ring and specific advertisement.  If I can be of further assistance, please contact me at your convenience at the telephone number listed below. I would be happy to speak with you. Sincerely,     Stephen C.Macy’s Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

[redacted]   [redacted]
January 29, 2016
[redacted]
Re:  Revdex.com ID #[redacted]
        Macy's account ending in...

4650
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
According
to the Department Stores National Bank Credit Card Agreement, a late fee is
added for each billing cycle you fail to pay the Minimum Payment Due by the
payment due date.  The fee will be
$27.00; or $38.00 for any additional past due payment during the next six
billing cycles after a past due payment occurred.  Interest is charged each month the account
carries a balance.  The minimum interest
charge is $2.00.
Your
billing statement for the period ending September 23, 2015, had a $30.74 (your
new purchase) balance with a $27.00 minimum payment due by October 20,
2015.  When no payment was received by
this due date, your account was charged the applicable late fee in accordance
with the terms of the Credit Card Agreement. 
The billing statement for the period ending October 23, 2015, had a
$59.74 balance with a $57.00 minimum payment (including a $27.00 past due
amount) due by November 20, 2015.  When
we did not receive a payment by November 20, 2015, your account was charged
additional fees bringing your account to a $99.74 balance with a $98.00 minimum
payment due by December 20, 2015.  We
received a $99.74 payment on November 25, 2015, and on January 4, 2016, we
removed a $2.00 interest charge, leaving your account with a zero ($0.00)
balance.
With
respect to your claim of non-receipt of billing statements, I found that on
January 10, 2015, you registered your Macy's account on macys.com to receive
electronic billing notices only [email protected] and stop paper
statements.  My research confirmed that
while you received prior email notices, we did not send email alerts for the
September 2015, October 2015, and December 2015 billing statements.  Our records show we successfully sent
notifications for November 2015 and January 2016 statements.  For reference, I am enclosing copies of
billing statements for the time period September 2015 through January 2016.
Because
you did not receive any statements for September 2015 and October 2015, I
removed a total of $69.00 in accumulated fees, which left your account with a
$69.00 credit balance.  I took the
liberty of sending you a refund check for this amount (under separate cover),
which you should receive within 7-10 business days.  Additionally, we requested [redacted]
and [redacted] remove the 30-days past due reported in November 2015 from your
credit report.  Kindly permit seven 7-10
days to make the necessary corrections. 
Until then, this letter will serve as confirmation of this request.
[redacted], please accept my personal apology for the problems you have
encountered trying to resolve this issue and thank you for bringing this matter
to our attention.  I regret that you
closed your account on November 25, 2015. 
Kindly know that we have policies in place in order to comply with all
federal and state laws in our credit practices. 
If you have any further questions, do not hesitate to contact me at the
telephone number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures mailed January 29, 2016
cc:  [redacted], Revdex.com

I am also asking why I have not been able to use my Macy's charge cards in almost one year. I have spoken to several women in the Cincinnati Office. To no avail have they been receptive. I have paid my bills and have had several issues which took quite awhile to be revolved. I written to Mr Terry L. several times and wrote to the Billing Manager of Credit today. I have been a customer since 2007. I have just received letters that state "we are researching this", without any time frame for an a answerThis is getting out of control and I must say, that I have made several calls including [redacted] without any response.

This customer , [redacted],  says she has not received her letter and the enclosures.  Please let her know, we mailed it April 5th, this is stated on the bottom of the letter that we send to Revdex.com. ‘enclosures / Mailed April 5, 2017’. it has been 3 business days.   mail delivery will take 7-10 business day.  Hope this helps.  Thank You

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I was able to process 2 sets of the dinnerware as an accommodation to replace the ones that cancelled/were discontinued. I advised that I processed the order today and to allow time for it to arrive. It appears that the order is scheduled for delivery on 1/17/2018. Based on this information we are considering this matter resolved and closed. Thank you. Theresa S[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

April 13, 2018[redacted]RE: Revdex.com Complaint ID: [redacted]Bloomingdale's Account Ending in [redacted]Dear [redacted]:I am in receipt of a complaint forwarded to Bloomingdale's Executive Office by the Revdex.com (Revdex.com). As a...

liaison in the Executive Office, I have been asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincere apology for the difficulty you experienced when speaking with Bloomingdale's Customer Service Department and attempting to make a payment by check in August 2016. As a company that prides itself on providing excellent customer service, it is always disappointing when a customer is not fully satisfied with the level of service provided.In reviewing your concerns, I pulled your billing statements from June 2016, through November 2016. For your convenience, I have enclosed the above mentioned billing statements in this mailing. Your June 2016 billing statement shows that a $39.74 purchase was made on May 27, 2016. This purchase resulted in a balance of $39.74, with a minimum payment of $27.00, due by July 24, 2016. When no payment was received by the due date, a late fee of $27.00 and a $2.00 interest fee were charged, resulting in a balance of $68.74, with a minimum payment of $57.00, due by August 24, 2016.Our records show that you called Bloomingdale's Customer Service Department on August 22, 2016. Although we were unable to review the phone call, we were able to verify from the account notes and subsequent phone calls on your account, that you attempted to make a payment on August 22, 2016. However, the associate assisting you incorrectly input your checking information, causing the payment not to be processed and causing you to incur additional fees and interest through October 2016. The late fees, returned check fee, and interest from June 2016 through October 2016 were credited, and as reflected on your November 2016, billing statement, we received payment for $39.74 on November 21, 2016, which brought your account current.In your complaint, you indicated that you verified that the payment was processed when you made your payment by phone in August 2016. For clarification, when making a payment by phone via your checking account, we can only verify that the payment has been processed by our back office at the time you make your payment; however, it can take up to five business days for the payment to actually clear your bank. Please accept my apology for any confusion with regard to this matter.I understand your desire to clear your credit bureau reports of all derogatory information. Our internal documents have therefore been cleared of the delinquency due to the associate error in August 2016.Moreover, we have requested that [redacted], [redacted] and [redacted] delete the delinquency for August 2016, through October 2016. Kindly permit the agencies approximately thirty (30) days to make the necessary corrections to their files. Until then, this letter will serve as confirmation of this request.Thank you for your continued patience regarding this matter. If I may be of further assistance, please do not hesitate to contact me at your convenience.Sincerely,Durand C.Bloomingdale's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted]Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 8220 Mason, OH 45040 January 23, 2018   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office that previously addressed your concerns, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank (DSNB).  Please be assured that the Bank does not participate in unethical credit practices.    As I explained in my letter dated January 18, 2018, per the DSNB Credit Card Agreement (Agreement), if you have been paying less than the Total Now Due on your account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy to your Macy’s account, the $37.68 interest charge that appeared on your billing statement with the closing date of August 24, 2017, included interest assessed between the last statement closing date of July 24, 2017, and the date (August 23, 2017) that your $1,786.12 payment posted to your Macy’s account.  When no further payments were received, the account continued to accrue interest charges and late fees and your account was reported past due to the credit reporting agencies.   Had you paid the $37.68 interest charge by the payment due date of September 20, 2017, and not made any new purchases, you would have had a zero balance the next month and would not have been charged late fees or additional interest.  We received your payment for $145.04 on December 15, 2017.  My review of this matter found that all fees were correctly charged to your Macy’s account and delinquencies were reported properly, in accordance with the Agreement; therefore, I must decline your request to remove the delinquencies from your credit report.    [redacted], I hope this letter clarifies any issue you felt remained unresolved.  Should you have any other questions, please feel free to call me at the number below as we consider this matter closed.   Sincerely,  Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

January 22, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was...

asked to review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
due the delay in receiving your replacement gift card for macys.com order
#[redacted]. We regret the delay in resolving this for you. Upon your request,
I have sent a replacement Macy's gift card for $90.50. We are sending an
additional $50.00 Macy's gift card for the inconvenience.
The
$80.00 that represented the 20% adjustment to your order has been requested.
This should post to your [redacted] within 14 days.
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me
the opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

The client was quoted 150.00 plus tax for the trip and diagnostic. when we arrived at the house the evap coil was a complete block of ice.The filter was very dirty. When the evap coil is a block of ice we can not properly evaluate the system. It take about 12 to 24 hours to defrost. We had nothing...

to do with the client not keeping his filter clean. Plus he stop payment on his check. So as it stands we have over a hour of drive time and 45 min. on site that we have not been paid for. No one works for free. Including Mr. [redacted]

May 22, 2017   [redacted]   Re: Revdex.com Complaint ID #[redacted]       Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your Revdex.com complaint,...

which was forwarded to Macy’s Executive Office.  As a liaison of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   We sincerely regret learning that you may have been a victim of identity theft and the problems this may be causing you.  Our records confirm that a Statement of Fraud regarding the Macy’s account ending in [redacted] was received by our Fraud Claims Department on April 21, 2017.  Please allow thirty (30) to ninety (90) days for an investigation to be completed.  Once the investigation is complete, you will receive a letter in the mail confirming the decision which has been made.   In further researching this matter, I was able to confirm that the account was opened online, on July 23, 2014.  Because the application was approved through our system, a screen confirming the application would have been presented in that moment and not sent through the mail. For any additional details of the time of the application and any statements, I am unable to provide this information at this time.  You may file a police report and have an Officer reach out to our Fraud Analytics and Law Enforcement Team at ###-###-####, to gather any additional information.  Though, we would like to fulfill the requests of our customers, doing so is not always feasible. Respectfully, I must decline your request to clear any delinquencies from your credit report.  On April 25, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.  On December 30, 2015, the account was closed and has a past due balance of $564.27.    [redacted], I would like to thank you for bringing this matter to our attention and providing me the opportunity to respond.  If I may be of further assistance to you in the future, please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com      The Macy's card is issued by Department Stores National Bank.This is an attempt to collect a debt and any information obtained will be used for that purpose.

Deer
[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's refund for
the mattress he returned. We contacted the customer and approved to send him a
refund check for the mattress he returned. At this time, Macy's will consider
this matter...

closed.
Thanks,
Macy's
Executive Office

[redacted]Cincinnati Revdex.com1 E. Fourth StSte 600Cincinnati, OH 45202Dear [redacted]: I am in receipt of [redacted] complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to...

[redacted] directly. I have, however, left her a message regarding her concerns. I have informed [redacted] that her credit card has been refunded in the amount of $145.92. This amount should post to her account within five business days. We have responded to all concerns and consider this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My complain needs escalated to someone other than Rhea Belyeu. She has simply cut and pasted her previous response without seeking the appropriate steps to resolve the complaint.  Macy's charged a credit card an account with a zero balance to financially gain late fees. I am asking that they remove derogatory remarks to all credit bureaus. This is an integrity issue and unethical business practice. I no longer wish to correspond with Ms. B.. I would like to know the next steps to escalate this claim.
Regards,
[redacted]

[redacted]   [redacted]
February
8, 2015
[redacted]
Re:  [redacted] - Case
#[redacted]
Revdex.com ID [redacted]
Macy's account ending in [redacted]
Dear [redacted]...

[redacted]: 
I am in receipt of your complaints filed with the
[redacted] and the Revdex.com forwarded
to Macy's Executive Office.  As a liaison
in this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB).  For clarification, our calls are intended as a
courtesy to remind customers of a recently missed payment, and are also an
opportunity to assist our customer with maintaining a good payment and credit
history with us.  I apologize if you felt
differently.
Our records indicate that you electronic statement
alerts were being returned to us as “undeliverable” to the email address
[redacted] starting on October 11, 2014, requiring us to send paper
statements to the billing address on file as we are required by law to send you
a monthly billing statement.  On January
6, 2015, you called to advise that you were receiving paper statements when you
signed up for electronic statements.  We
advised that the statements were being blocked by your email provider and that
you would need to have the block removed. 
On January 13, 2015, we again received notification that the email
statement was undeliverable and we sent a paper statement.  We received the same notification on February
11, 2015, and sent a paper statement.  On
March 26, 2015, we advised that we were still receiving notice that email
statements were undeliverable and advised you to add alerts@opsemail to your contact
list to prevent the notices from being sent to a spam folder.  On April 11, 2015, we received notification
that the email statement was undeliverable and a paper statement was sent. 
I understand you are requesting that we modify the
payment history associated with the above-referenced Macy’s account.  In researching this matter, I found that the
billing statement for the period ending February 6, 2015, had a $261.14
balance, with a $25.00 minimum payment due by March 6, 2015.  When no payment was received by this date,
your account was charged a $25.00 late fee and $4.95 interest charge in
accordance with the terms of the DSNB Credit Card Agreement.  The terms of the DSNB Credit Card Agreement
state that if the minimum monthly payment is not received, late fees are
applied to the account, and for any month the balance-in-full is not paid,
interest charges are assessed.  In using
your account, you consented to the terms of this Agreement, which includes a
promise to pay for all purchases, as well as the late fees and interest
charges. 
The billing statement for the period ending March 6,
2015, had a $291.09 balance with a $75.00 minimum payment (including a $25.00
past due amount) due by April 6, 2015.  We
received your payment of $266.09 on March 31, 2015, resulting in a balance of
$29.87 (including a $4.87 interest charge) with a $25.00 minimum payment due by
May 6, 2015.  When no payment was
received by this date, your account was charged a $25.00 late fee and $2.00
interest charge resulting in a new balance of $56.87 with a $56.87 minimum
payment due by June 6, 2015.  On May 8,
2015, as a courtesy to you we removed a $25.00 late fee and $4.87 interest
charge, however your account was charged a $35.00 late fee and $2.00 interest
charge resulting in a new balance of $64.00 with a $64.00 minimum payment due
by July 6, 2015.  When no payments were
received, your account continued to be charged late fees and interest, and was
reported as thirty (30) days past due to the credit reporting agencies. 
Our records show that your past due amount consisted
of late fees and interest charges and for that reason, I removed $235.00 in
late fees and $19.66 in interest charges resulting in a zero ($0.00) balance on
the account.  We have cleared our
internal records of any delinquency associated with this issue, and have
requested the credit reporting agencies update their records and delete this
account from your credit report.  Please
allow the agencies approximately seven (7) to ten (10) business days to make
the necessary corrections to update their files.  This letter will serve as confirmation of
this request.  As of the date of this
letter, the account is closed and has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  If I may be of additional assistance, please
contact me at the number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com