Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I Sent the information requested to me but it seems that it doesn't reach her so I will be re-sending again.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  A Tech came out and no follow up has been done, no repairs or resolutions have been accomplished as of yet.
Regards,
[redacted]

January 31, 2017     [redacted]   Re: Bette Business Bureau Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]...

[redacted]:   I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office.  As a Liaison in this office, I was asked to review and respond to your concerns.  I sincerely apologize for any inconvenience this matter may have caused you.   Upon review, I found that your check in the amount of $196.41 dated December 30, 2016, was located on January 12, 2017, and applied to your Macy’s account with a payment date of January 12, 2017.  Our records do not show any prior payment dates from your financial institution, for this amount.  Please be advised no interest charges or late fees were debited to your account.  I also confirmed that your account was not reported as late to the credit reporting agencies.  As of the date of this letter, your account has balance of zero, with no minimum payment due on January 26, 2017.   I regret hearing of the delay that occurred regarding your payment.  However, please be advised that Bank payments take three to five days to post to the account.  With this in mind, the processing of this payment may have delayed further due to the holiday weekend.  Our records do not show any payment attempts for December 30, 2016.   [redacted], I appreciate the opportunity you have allowed me to be of service to you.  If I may be of further assistance in the future, please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com   [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license.  The Macy’s [redacted] Card program is issued and administered by Department Stores National Bank.

May 5, 2016[redacted]Re:  [redacted] – Case #[redacted]        Revdex.com Complaint ID [redacted]        Macy’s...

[redacted] ending [redacted], Macy’s account ending [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the [redacted] and forwarded to Macy's Executive Office.  We also received your second complaint about this same issue from the Revdex.com.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have experienced regarding a payment to your Macy’s [redacted] account and for the problems you encountered in trying to resolve this issue.I was disappointed to read that you had problems accessing your accounts online through macys.com, reaching our customer service representatives in order to make a payment and in receiving your billing statements.  Our records indicate you registered your accounts on macys.com to receive electronic billing notices at the e-mail address we have on file:  [redacted].  However it appears that we did not send you any e-mail notices until after December 23, 2015.  I apologize for any inconvenience this situation may have caused.In August 2015, we went through a system conversion for the Macy's credit card accounts and redesigned the credit servicing site accessed through our macys.com website.  Unfortunately, this complex upgrade caused a disruption of service to some of our customers' accounts, including your account.  We are sorry for the problems you encountered while attempting to access your account online and arrange a payment on the new credit website.  Upon review, I found that the payment you made at the [redacted] Macy’s on October 31, 2015, was processed to your Macy’s store account instead of to your Macy’s [redacted] account.  I was able to confirm that we corrected this error on December 28, 2015, and transferred your $253.71 payment.  We also closed both accounts as you requested at that time.  I am sorry that only a $38.00 late fee and $4.16 interest charge were removed when the payment was corrected and that you had to call back to get the remainder of the fees removed.  Our records show we removed $185.00 in late fees on March 31, 2016, leaving your account with a $45.07 credit balance.  We sent you a refund check for this amount on April 3, 2016, which you should have received.  Please find enclosed copies of your billing statements from September 2015 through March 2016, along with your October 31, 2015, payment receipt, for your convenience. We cleared our internal records of any delinquency associated with this issue, and requested that [redacted] and [redacted] update their records and delete any history of delinquency from the time period of January 2016 through March 2016.  Kindly allow the agencies thirty (30) days to make the necessary corrections to update their files.  Thank you for bringing this matter to our attention and giving me an opportunity to reply.  If I may be of assistance in the future, feel free to contact me at the telephone number listed below.  Sincerely, Ms. Randi P.Macy's Executive Office###-###-#### Extension [redacted]Enclosures/mailed May 5, 2016cc:  [redacted]       [redacted], Revdex.com

[redacted]   [redacted]         May 15, 2017     [redacted]   RE: [redacted] – Case #[redacted]         Revdex.com Complaint ID # [redacted]         Macy’s [redacted] Account Ending in [redacted]   Dear [redacted]:    I am in receipt of your complaints filed with the [redacted] (CFPB) and forwarded to Macy’s Executive Office on May 5, 2017, and a Revdex.com complaint forwarded to Macy’s Executive Office on May 2, 2017.  As a liaison in this office I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We are sincerely sorry to learn of the events that occurred within your family and understand that these events must be difficult to overcome.  We want to extend our sincere sympathy.    As a company committed to outstanding customer service, we do not like to hear that we did not meet your expectations regarding the level of service you received when contacting Macy’s about your above-referenced Macy’s [redacted] account.  Please be assured that we take the level of customer service very seriously and make every effort to address and correct areas where we fall short.   Enclosed please find copies of monthly billing statements for your Macy’s [redacted] account for the statement closing dates of May 24, 2016, through October 24, 2016, for your records.  On the statement for the May 24, 2016, closing date the New Balance was $2,187.35 with a $68.86 minimum payment due by June 20, 2016. We did not receive a minimum payment by the June 20, 2016, payment due date.  On the statement for the June 23, 2016, closing date a $37.00 late fee was charged and the New Balance was $2,294.54 with a $268.59 minimum payment due by July 20, 2016.    On the billing statement for the July 24, 2016, closing date we removed the $37.00 late fee as a courtesy, and a single payment for $68.86 was received on June 25, 2016.  This payment did not satisfy the minimum payment due at that time ($258.49) which resulted in a $37.00 late fee.  On the statement for the July 24, 2016, closing date the New Balance was $2,272.32 with a $284.15 minimum payment due by August 20, 2016.  We did not receive a minimum payment by August 20, 2016, which resulted in a $37.00 late fee.  At that time, you had missed two consecutive minimum payments and your account was reported 30 days delinquent to the credit reporting agencies. On the statement for the closing date of August 24, 2016, the New Balance was $2,357.71 with a $478.93 minimum payment due by September 20, 2016.  We received your payment for $321.22 on September 20, 2016.  This payment did not satisfy the minimum payment due which resulted in a $37.00 late fee as shown on your billing statement for the October 24, 2016, statement closing date and the New Balance was $2,187.46 with a $172.31 minimum payment due by November 20, 2016.     I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy’s account.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Our records indicate we did not receive minimum payments by the payment due date on the account for July and for August 2016.   Unfortunately, we are unable to make a policy exception to accommodate your request to remove the delinquency from your credit report.  However, on February 28, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.  If you have documentation showing that you made any payments to your account during that period that are not reflected on your account, please forward a copy to my attention for additional research.   Ms. Lisa D., Coordinator in Macy’s Executive Office spoke with you regarding this matter previously.  Ms. D. also explained the Bank’s policy regarding removal of the delinquency from your credit report and because there was no bank error she was unable to accommodate your request.  However, on April 5, 2017, Ms. D. issued credit to your account for interest charges totaling $73.59 as a courtesy and your account currently shows a $72.64 credit balance.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures by mail   cc:  [redacted]        The Revdex.com

[redacted]   [redacted]
  June 21, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s...

Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns.    Be assured that the problems you encountered are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we have fallen short of this goal.  So, I would like to thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action.    Upon researching this issue, I have spoken to the [redacted] Store Manager and confirmed that our [redacted] Watches are in a shrink-wrapped, sealed package.  The store does not open the watches for display purposes, instead they have permanent displays; therefore, we are uncertain of why you were informed this situation has occurred prior to your incident.  Since the watch you had purchased was the last watch the store had available, they were required to order a watch through our warehouse to have it shipped to your home.  Unfortunately, there is no explanation for why an empty box was sold to you.  I sincerely apologize for any frustration this matter may have caused you.  Furthermore, our [redacted] Store Manager had attempted to contact you on multiple occasions and was unable to reach you.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  I have enclosed $50.00 in Macy’s Money as a token of our appreciation.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed June 21, 2016   cc:  [redacted], Revdex.com

Macy’s would not address the false advertising  of a product. I was told I paid $96.00 for the earrings and I received the value when I told her the jeweler that fixed the clamp on them so I could wear them told me the value was approximately $116.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am waiting for the money to be deposited, but understand that it will not hit my account until next week. Thank you Revdex.com and Macy's for addressing this issue. 
Regards,
[redacted]

[redacted]   [redacted]
        June 14, 2016   [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s return experience   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns. Please accept my sincere apology for any frustration this matter may have caused you.   Be assured that the problems you described are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  For that reason, we truly appreciate you for the time you took to share your feedback, as it directs our attention to areas in which we can improve our service quality.     As stated in the letter from Ms. O. dated May 25, 2016, the Macy’s Merchandise Only Certificate for $1,293.53 was mailed to you on May 20, 2016, under a separate cover.  Additionally, a $50.00 Macy’s gift card was included with her letter as a gesture of goodwill.    [redacted], your continued loyalty is important to us, as well as appreciated, and I am sorry this problem was not resolved sooner.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,       Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Although I received a much appreciated response from the business, my original complaint is not yet resolved. The business advised that there are systemic technical issues preventing resolution of my issue and asked for my patience. As my issue is now six months old, I will continue to monitor their progress towards resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Thankyou for having Macys Coordinator, Amy F. contact me re: this perplexing matter. However, Ms F. as anticipated, basically reiterated Ms M.'s stance that I was given ample notice to pay for a $ 31.75 pair of shorts purchased in 8/25/15 and due to non payment with late fees Macys billed me $ 305.71 by 4/16.I advised her I did not receive these so called e-bills and after I initiated contact with Macys after talking to reps. from a collection agency, Bloomingdale C and [redacted] I finally was able to confirm that I had a bill from Macys. Ms. F. indicated Macys doesn't care whether the customer has a history of poor credit or good credit like my family and Macys doesn't care whether the bill is $ 1.00, $31.75 or $31,750.00 they would continue to assess the $37.00 late fee.All she said was for me to contact [redacted] a collection agency. I requested that Macys have [redacted] call me. After all, aren't I Macy's customer.  So it is conceivable that for a $ 1.00 or $ 31.75 bill Macys would penalty would be never ending. What ? $ 10,000.00. Just on principle I should  not pay this extortion.I before I expose Macy's  unscrupulous business practice to the general public via the social media, I would appreciate being able to speak to Macy's administrative staff who genuinely care about their custormers.

August 11, 2016 [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] Dear [redacted]   I am in receipt of your complaint forwarded to Macy’s Executive...

Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you. Our research confirmed that e-mail alerts to inform you that your billing statements were ready to view were sent to you at [email protected] from January 2016 through July 2016.  In addition, we show the March, April, and June 2016, email alerts were opened.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.   Upon further review, I found that we did not receive payments by the due date from February through April 2016.  For the months of May, June, and July 2016, your payments were received on the due dates; however, these payments were less than the minimum required payment due each month.  If the minimum amount due is not received by the payment due date, a late fee and interest charge are applied to your account and the minimum monthly payment due will increase.  Even though all fees were correctly applied for these months; as a courtesy to you, our records show that late fees totaling $261.34 and interest charges totaling $139.08 have been removed from your account during previous conversations with our representatives.  Your current billing statement for the period ending July 20, 2016, has a $737.47 balance with an $87.51 minimum payment due by August 16, 2016.  Enclosed are copies of your billing statements for the periods ending January 12, 2016, through July 20, 2016, as reference.   According to the terms of the Department Stores National Bank Credit Card Agreement, we may reduce or increase your credit limit at any time for any reason as permitted by law.  We will notify you of any change, but the change may take effect before you receive the notice. I found that your limit was decreased automatically by our system on two different occasions; April 19, 2016 ($1,700.00 to $1,200.00), and June 19, 2016 ($1,200.00 to $1,000.00).   Furthermore, our calls are intended as a courtesy to remind customers of a recently missed payment, and are also an opportunity to assist our customers with maintaining a good payment and credit history with us.  Ms. Threatt, thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely, Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] Enclosures /mailed August 11, 2016 cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I received three phone calls from Macy's.  The first was from [redacted] the Mattress Dept. manager, on or around June 11th. She told me that a credit of $227 (and change) was being processed by the Macy's home office and would take 3-5 business days to appear. I said thank you, and asked about the remaining $465 (and change) we had requested. She promised to check on that and get back with me. I have not received a follow up call from her to date.The second and third phone calls were from Macy's home office. I was told that they were working on refunding all of the money we spent at their store in [redacted] plus the $359 (and change) that was taken from our account without authorization. In the last phone call I was told that $493.47 would be refunded to us as soon as possible. I asked if that included the $227 (and change) that was already promised to be refunded soon by the Mattress Dept. manager. I was told that it would be looked into. I have not received a follow up call from her to date.On June 17th, Macy's posted with the Revdex.com that this matter has been resolved and that they consider the matter closed.On June 18th, three separate credits were issued to our bank from Macy's, totaling $493.47. It has now been 5 business days and the refund promised by the Mattress Dept. manager has not appeared.I reject the statement made by Macy's representative, because of two valid reasons: The remaining money owed us has not been refunded.We requested statements showing the reasons for the unapproved charges of $359.59 on 05/15/15 to our account and the $138.18 refund on 05/18/15, plus the $1037.19 refund on 06/05/15.As far as my husband and I are concerned, the matter is not closed and the complaint is not resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  MACY HAS ADDRESSED THE ISSUE OF DEROGATORY REPORTS ON MY CREDIT, WHICH IS A MERE FORMALITY FOR THEM. HOWEVER, THIS HAS NOT YET ADDRESSEED THE DAMAGE DONE TO MY FICA SCORES. I FELL FROM A HIGH OF 800 IN JANUARY TO A LOW OR  A CURRENT   697. MACY DID SOME DRASTIC DAMAGE TO MY CREDIT RATING WHICH MAY OR MAY NOT BE RESTORED ( IN 30 DAYS) TO THE LEVEL I HAVE ACQUIRED THROUGH CAREFUL,  STRATEGIC, CONSUMER PLANNING/PRACTICES. iN THE MEANTIME(30 DAYS) I CAN'T GET THE BEST  OFFERS ON INTEREST RATES FOR REFINANCING, NEW CREDIT, EQUITY LOANS, NEW CAR PURCHASES, ETC.   I AM NOT A HAPPY "CAMPER" TO SAY THE LEASE!!! THEIR "SOLUTION" TO MY COMPLAINT IS MINIMUMLY  SATISFACTOR!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  When I opened the Macy's account the clerk advised she wasnt sure which card I would receive, either a [redacted] or [redacted].  It was very clear it would be one or another.  I made a July payment on the correct account and then an August payment on the wrong account which resulted in a negative balance.  The [redacted] rep I spoke with in October advised she could see the credit and based on that would waive fees as I had received notices showing the credit.  I didnt know about the multiple accounts so didnt think to follow-up any further.  I was advised on 11/17 by another rep I would get a call back on 11/20 regarding this complaint which I didnt get.  I was advised on 11/17 my account was closed as I was 5months behind.  If anything, my credit report should be adjusted to show 30day late which was the missed payment in September due to the unauthorized double account.  I was also advised on 11/17 that if I didnt pay the $30 balance by 11/20 I would be facing additional late fees and more negative reporting to credit bureaus.  I am not asking for this to be wiped away.  I am asking you to fairly report as this was based on your unauthorized opening of two accounts in my name.  
Regards,
[redacted]

Customer called at 4:21 Friday 3.23 stating she's sent Macy's emails and phone calls with the info needed for the rebates. Wants cash, not Macy's Money. Wants $60 not the $40 they are offering.

[redacted]   [redacted]
 
 
September 9, 2015
 
 
[redacted]
 
Re:  Revdex.com ID [redacted]
    ...

   Macy's
account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  I apologize for any frustration you may have
experienced in setting up a payment arrangement for your Macy’s account.
 
I
understand you are requesting that we modify the payment history associated
with the above-referenced Macy’s account. 
In researching this matter, I found that the billing statement for the
period ending April 18, 2015, had a $1,221.35 balance, with a $40.00 minimum
payment due by May 18, 2015.  When no
payment was received by this date, your account was charged a $35.00 late fee
and $25.00 interest charge in accordance with the terms of the enclosed
Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending
May 18, 2015, had a $1,322.57 balance with a $118.00 minimum payment due by
June 18, 2015.  When no payments were
received, your account continued to be charged late fees and interest, and was
reported as thirty (30) days past due to the credit reporting agencies.  We received your payment of $250.00 on July 3,
2015, which brought your account to a current status.  Enclosed are copies of your billing
statements for the periods ending April 18, 2015, through August 24, 2015, as
reference.
 
You were receiving email notifications when your
billing statement was ready for review. 
These emails were sent to [email protected] and our records show
that the notices were successfully delivered on April 22, 2015 and May 22,
2015, for the billing periods in question. 
On June 21, 2015, when no payment was received on your account, we started
sending paper billing statements to the billing address on file.  On July 21, 2015, your account was changed
back to receive electronic billing statements only.  We have no record of any system issues for
online statements or payments during May or June of this year. 
 
It is the Bank’s policy not to remove any
delinquency from your credit report, unless it occurred as a result of a
billing or bank error.  As a credit
provider, we are obligated to report the account accurately to the credit
reporting agencies, whether it is favorable or unfavorable to the
customer.  After researching the
delinquency on your account, we found the information to be correct.  Regrettably, we are unable to accommodate
your request to remove the delinquency from your credit report.  However, on August 28, 2015, we instructed
the credit reporting agencies to update their records and report your account
as “customer disputes reporting”.
 
[redacted], while this may not be the resolution you
are seeking, I do hope you can understand that in order for all of our customers
to receive fair and consistent treatment, it is necessary to maintain and
adhere to specific policies and procedures. 
I do apologize for any inconvenience this may cause you.  Should you have any further questions, please
contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures / mailed September 9, 2015
 
cc:  [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint. 
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns.  We have
confirmed a refund in the amount of $106.23 for the was...

[redacted] was issued and posted to her [redacted] account ending in [redacted] on January 26, 2016.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

July 1, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: 
Revdex.com complaint # [redacted]
       
Macy’s gift card ending [redacted] ...


       
Macy’s gift card ending [redacted] 
       
Macy’s gift card ending [redacted] 
 
On behalf of Macy’s:
 
Contact Date With Customer:  June
18, 2015
 
Complaint Summary:  [redacted]
[redacted] stated in her complaint that she purchased some gift cards a few years
ago for her son with the understanding that they would not expire.  He was only able to use one of the four cards
that he had in his possession.  The remaining
three gift cards were not available for use. 
After speaking with several customer service representatives, she was advised
that the cards were not expired but had a hold placed on them as a security
measure.  She was then instructed to supply
proof of purchase by receipt in order to have the cards exchanged.  The customer was not satisfied with this instruction
and requested for the cards to be re-issued or activated so that her son could
use the cards. 
 
Resolution:  I contacted
the customer on June 18, 2015, to obtain the gift card numbers of the cards
that she wanted to have replaced.  During
our phone conversation, I apologized for any inconvenience she and her son may
have experienced in trying to get this matter resolved.  I assured her that the service she received is
not typical of the level of quality customer service that we strive to provide.  I explained that this process was related to
a security measure administered to prevent unauthorized activity on older
unused gift cards.  In researching this
matter, I confirmed that Macy’s gift card ending in [redacted] had a balance of
$50.00, Macy’s gift card ending in [redacted] had a $25.00 balance, and Macy’s gift
card ending in [redacted] had an $8.59 balance which totaled $83.59.  As a courtesy, I informed the customer that
we will send a $100.00 Macy’s gift card to be received under a separate cover
within seven (7) to ten (10) business days. 
The customer was pleased to learn that the Executive Office would be
able to substitute the gift cards and had no other concerns to address.  I thanked the customer for the courtesy she
extended during our phone discussion and gave my direct contact information in
the event she had any further questions. 
 
 
Tamalla D.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com

[redacted]   [redacted]
January 28, 2016
[redacted]
Re:       RevDex.com ID...

#[redacted]
            Macy’s application
Dear
[redacted]:
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.  I was hoping to speak with you, but I was
unsuccessful in my attempts to reach you at the telephone number referenced in
your inquiry. However, I was able to
leave you a voice message on January 27, 2016, and January 28, 2016, asking you
to contact me so that I may obtain additional information.
To clarify, the New Account Discount only applies when
a new Macy's account has been opened and a purchase is charged to that
account.  In that case, customers receive
a 20% discount up to $100.00 off the purchases charged to the new account the
day it is opened and the next day.
In researching this issue, I found your application
was declined on November 20, 2015, due to insufficient information.  A letter was sent on that same date advising
you of our decision.  However, because it
did not include your Apartment number, it was returned to us undelivered on
December 24, 2015.  Please know that I
was disappointed to learn that you were led to believe that you would be
receiving a new card and told that you did not need to pay for your purchases,
and then asked to use your personal credit card. Be assured Macy's expects each facet of its
operations to meet exceedingly high levels of service.  Your feedback is critical as it assists us in
truly understanding our customers' experiences and directs our attention to
areas in which we can improve our service quality.  Therefore, I shared a copy of your complaint
and my response with our [redacted] Store Manager for appropriate action.
Due to any misinformation by our [redacted] Place
store associate, I will gladly honor a $100.00 discount on your third-party
credit card with the understanding that you will provide me a copy of the
purchase receipt and your credit card information.  You may fax this to me at ###-###-####.
[redacted], thank you so much for the time you took to
bring your concerns to my attention and for giving me the opportunity to
respond.  I look forward to hearing from
you soon.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com
       Macy’s [redacted] Store Manager