Macy's

I have attempted to respond to Macys without further response from them The last email I received expressed that they didn't charge me as far as they were concerned . They did charge me for both comforters , I only canceled one comforter and they are refusing to refund me. I am seeking legal action at this time

RE:        Revdex.com Case - [redacted]Dear [redacted]:  I am in receipt of your correspondence addressed to Macy’s Executive Office from the Revdex.com (Revdex.com).  As a liaison in the Executive Office, I have been asked to respond to your...

concerns on behalf of Department Stores National Bank. I am sorry for the concerns you have regarding the credit bureau reporting of this account.  Please be aware that under the Fair Credit Reporting Act, it is the responsibility of the credit reporting agencies to remove old information from credit reports.  Our records indicate that the first date of delinquency on the account occurred in April, 2012.  We are unable to respond favorably to your request to update the reporting on this account until January, 2019.  [redacted], thank you for bringing this matter to our attention and giving us the opportunity to respond.  If I may be of further assistance on another matter, please do not hesitate to contact me.Sincerely, Macy's Executive Office###-###-#### Extension CC:  Revdex.com         [redacted]

[redacted]   [redacted]           March 27, 2017   [redacted]     Re: Better Business Complaint ID [redacted]        Macy’s Account Ending in...

[redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   Please accept my sincere apology for any inconvenience you may have experienced regarding the above-referenced Macy’s account.  After receiving your correspondence, I contacted our Fraud Claims Department regarding the status of your fraud claim.  I am pleased to report that their investigation has determined the account is fraudulent; therefore, we have instructed the credit reporting agencies to delete the account from your credit report.  Please allow the credit reporting agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.  You will also receive a clearing letter from our Fraud Department in seven (7) to ten (10) business days.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted]       The Revdex.com  The Macy's card is issued by Department Stores National Bank.

January 14, 2016 Dear [redacted]:  I am in receipt of complaint ID [redacted] for [redacted] regarding her missing credit. I have partnered with the appropriate parties and the credits are now showing approved. Once I have confirmation these have been processed, I will request the...

check be expedited. I will then advise [redacted] of when she can expect to receive the checks. Macy's does consider this claim closed as we will continue to follow through with [redacted].Thank You,Macy's Executive Office  Sincerely,Macy's Executive Office###-###-####

January 04, 2016
[redacted]Cincinnati Revdex.com1 E Fourth StSuite 600Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
I
spoke with the customer once on December 24th 
and per her request the remaining conversations took place via email.
Only 1 Kitchen cart was sent to her. I sent another one to her as an
accommodation (no charge to her) and credited her for the 1st one. Unfortunately,
because the cart is being sent directly from the vendor I could not express
ship the item to her. It is expected to be delivered tomorrow.  I also explained to her that because she
purchased the first cart with gift cards that she will receive 2 gift cards in
7-10 business days from 12/24/2015 for the refund.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your most recent response to our letter dated November 6, 2015,
forwarded by the Revdex.com. 
As I have previously addressed your concerns, I have been asked to once
again respond.  I apologize that I was
unable to resolve your concerns to your satisfaction.
As
of November 9, 2015, with no cost to you, we show UPS has made the first
attempt to pick up and return the damaged shoe. This attempt, however, was
unsuccessful.  Our records indicate you
were previously issued credit for the damaged item and thus we are awaiting the
merchandise return.  For your
convenience, two more attempts for pick up will be made.  As an extension of our apology for the inconvenience,
we would be happy to accommodate you with the new pair of shoes previously
shipped.  As such, total credits in the
amount of $44.20 were issued on November 5, 2015.  Currently, we show all credits have posted to
your Macy's account.
[redacted], we understand you are requesting compensation, however, Macy's will not
compensate further in this instance.  At
this time, we have responded to all concerns and consider this complaint
closed.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted] Revdex.com of Cincinnati

2/15/18 [redacted],I am sorry that you feel that I have ignored your issue. I have responded to every email that you have sent me since I received the issue, I credited your account on January 8th 2018. I advised of that as well, you asked for a replacement of your coat. I advised you that we will honor 25% off of your next order. You told me that there wasn’t anything that you saw and to just issue credit. I had already issued credit and offer you the 25% off as an addition to the credit. I also advised you to reach out to boarder free and I told you I would do so as well. In our boarder free systems it is showing that credit has been processed. Please reach out to your bank if you do not see this credit. Again, I am sorry for the delay in this issue. However I have been more than available and responsive to you during this time. Thank you,   Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

December 29, 2015 
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted] 
Dear [redacted]: 
We
are in receipt of your Revdex.com complaint, which was forwarded...

to
Macy’s Executive Office, where as a liaison, I was asked to respond.  Please accept my apology for any frustration
you may have experienced in this matter regarding your watch.
Be
assured that the service you described receiving in our store is not typical of
the quality customer service that we strive to provide.  Macy’s goal is to have professional and
courteous associates and management available within every department, so that
every customer’s needs are addressed and resolved efficiently.  We make every effort to accommodate our
customers whenever possible. 
Macy’s
has a very generous return policy, and will accept for exchange or return
merchandise that does not completely satisfy you. However, some exceptions and restrictions on
selected merchandise do apply, and they are posted in those specific
departments.  Macy’s uses a return
verification system and all returns and/or exchanges are subject to validation
and approval.  With a receipt or proof of
purchase, a refund will be credited back to the original form of payment used
or if you prefer, a store credit will be issued.  I invite you to return to your nearest Macy’s
location along with your proof of purchase and a supervisor will be happy to
assist you with this situation.
[redacted], I appreciate the time you took to bring this matter to our attention
and allowing me to respond. If I may be
of any assistance on another matter, feel free to contact me at the telephone
number below.
Sincerely, 
Michael
J.  
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:
[redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]   [redacted]
February 17, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com
Complaint ID [redacted]
       Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  I
was hoping to discuss this matter with you personally; however, my attempts to
reach you were unsuccessful.  I left a
couple of messages for you on February 13, 2016, and also sent you an email.  We sincerely regret any frustration and
inconvenience you may have experienced regarding this issue.
According to the Department
Stores National Bank Credit Card Agreement, a late fee is added for each
billing cycle you fail to pay the Minimum Payment Due by the payment due
date.  The fee will be $27.00; or $38.00
for any additional past due payment during the next six (6) billing cycles after
a past due payment has occurred.
Your
billing statement for the period ending November 11, 2015, had a $2,076.23
balance with a $62.21 minimum payment due by December 8, 2015.  We received two separate payments in the
amount of $50.00 and $12.00 on December 8, 2015.  The $12.00 payment was returned to us unpaid
by your bank on December 15, 2015 because the bank was unable to locate a
checking account number.  Therefore, we
debited $12.00 back to your account and charged a $27.00 late fee to your
account in accordance with the credit card agreement.  We received a $12.21 payment on December 21,
2015, and on January 7, 2016, a $168.72 payment.  The billing statement for the period ending
on January 12, 2016, had a $2,706.34 balance with an $85.71 minimum payment due
by February 8, 2016.  On February 8,
2016, we received an $86.00 payment. 
Although the $27.00 late fee was properly charged, on February 13, 2016,
I removed this fee.  You will see this
adjustment on your next billing statement.
As
stated in my email, we will further research this matter if you can provide me
a copy of the front and back of the check and letter of confirmation from your
bank that no return check was processed for the $12.00 payment.  With respect to our representative not being
able to process a payment with your debit card, I do not see any notes on your
account that your debit card was declined. 
Also, I did not find any banking information in our system.  You are correct that you are not enrolled in
automatic reoccurring payments.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. I look forward to hearing from you soon.
Sincerely,
Regina M.Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

February 2, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.   The email billing notifications are sent when your billing statement closes, with a due date for the next month.  For the email examples submitted with your complaint, for the notification sent September 23, 2016, the due date was for October 20, 2016.  It will reflect if a late fee was charged in the prior billing period.  The email sent to you on December 23, 2016, had a due date of January 20, 2017.  We do not send billing notification emails after the payment was due.    As stated in my previous correspondence, your credit report for December 2016 through January 2017 will not be negatively impacted by this issue.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of assistance on a different topic please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do not have any documentation on behalf of [redacted] because they are now bankrupt and also in a class action law suit, in which I am apart of for making fraudulent business practices. I will not be able to obtain the information because they are not longer in business. I have already explained this to Macy's. Also they did not address the differences in reporting on each credit bureau being different. They have been reporting false information and they fail to update the information. This is why they need to remove the information completely from my credit file. They fail to report accurate information on my credit file which is slander! I will not send a voluntary payment to them when I can not be guaranteed they are going to apply the payment appropriately since they have failed to report correct and accurate information in the first place.
Regards,
[redacted]

August 1, 2017 Dear [redacted]: I am in receipt of complaint number [redacted]. I spoke to the customer on July 17 and he indicated the issue was resolved by the store. Macy's considers this matter resolved. Sincerely, Sue M.Macy's Executive Office###-###-#### Extension [redacted]

October 26, 2016    
[redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted] (closed) & [redacted] (open)   Dear [redacted]:   I am in...

receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   In researching your account ending in [redacted], I confirmed that for billing statement ending May 30, 2016, the unpaid balance was $135.89.  On June 26, 2016, you submitted a payment for this amount, which was returned unpaid from your bank.  This caused your account to incur a $37.00 late fee and $2.88 interest charge, bringing your new unpaid balance to $175.77 with a minimum payment of $100.22 due by July 26, 2016.  As a courtesy, the $37.00 late fee was removed, bringing your unpaid balance to $138.77.  On July 11, 2016, you made a payment for $138.77; however, $100.00 was applied to account ending in [redacted] in error, which caused late fees and interest to accrue on account ending in [redacted].  I apologize for this error, but am happy to inform you that we have transferred the $100.00 to the correct account and removed $111.00 in late fees and $9.39 in interest charges, bringing the account ending in [redacted] to a credit balance of $1.78, with a closure date of September 29, 2016, per your request.  A credit refund check has been requested this date, please allow sent to ten (7-10) business days to receive the check.  For the joint account ending in [redacted], the unpaid balance is $248.65, with a minimum amount of $27.00 due by November 12, 2016.   Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] update their records and delete any history of delinquency for the time period of July 2016 through October 2016 on your account ending in [redacted] from your credit report.  Please allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]   December 23, 2016   [redacted]   Re: Macy's Account Ending in [redacted]      Better Business Complaint ID [redacted]   Dear [redacted]:    I am in...

receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   Our records indicate the account referenced above was opened on October 15, 1999.  The last purchase was made on October 30, 2009, as shown on the enclosed statement.  The last payment, which totaled $140.00, was received on May 24, 2010, as shown on the enclosed statement.  The account charged-off on November 25, 2010, with a balance of $3,490.45.    On December 14, 2016, I confirmed that we are accurately reporting the above information to the three major credit reporting agencies, however, [redacted] is the only one of the three that is currently reporting this information on your credit report.  Please know each of the credit bureaus determines what information is included on their credit reports.    Under the Bank's policy, charged-off accounts are reported to the credit reporting agencies for a period of six (6) years and nine (9) months from the date of the first delinquency that led to the account charging off, which in your case was May 2010.  While the account may be reported to the credit reporting agencies until  February 2017, as a courtesy, we have instructed the credit reporting agencies to delete this account from your credit report.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]     cc: [redacted]       The Revdex.com   Enclosures with mailed response   cc:  [redacted]       The Revdex.com The Macy's card is issued by Department Stores National Bank.

June 16, 2016[redacted]Re:  Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration this matter may have caused you.Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.Applying this billing policy to your Macy’s account, the $2.00 interest charge was for interest charged on your account balance between the last bill date of March 20, 2016, and April 5, 2016, when your $29.00 payment was applied to your account.  In researching your account, I found that as of the statement due February 20, 2016, your unpaid balance was $162.49.  The amount paid was $85.00 which was less than the unpaid balance; therefore, interest began to accrue until the balance was paid in full on March 21, 2016 in the amount of $80.54.  Your monthly due date is the 20th of the month, so when March payment was not received on or before that date, a late fee ($27.00) and a minimum interest charge ($2.00) was charged to the account making the unpaid balance for April 20, 2016, $29.00.  This amount was paid on April 5, 2016; however, interest is charged until the payment is received.  The minimum interest charge of $2.00 was due on or before April 20, 2016, but no payment was received. On May 20, 2016, another $2.00 was charged, leaving an unpaid balance of $4.00.  As a courtesy, I have removed these charges bringing your balance to a credit of $4.00, which can be used toward a future purchase, or you may call the number on the back of your card to request a refund check be issued to you.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Sincerely,Monique M.Macy’s Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

Problem: I paid Macy's $155.13 on May 14, 2016 and I called their corporate office, because the check had not cleared. I spoke to several people there in the past and no one seems to resolve this issue. I am closing accounts with a former bank and this check is outstanding, I will need to pay a stop pay fee, and then Macy's will blame me for not paying. This is the first time this has occurred, I have since written a letter to Corporate explaining this and I need this resolved asap. I also have not ben able to use my credit card for several mos because I was issued two cards in the same number, this took awhile to resolve.Desired Outcome: That this issue is looked into asap. I am need to close my bank account by beginning of June.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  On 9/10/15, a woman from the Macy's Executive Office in Ohio contacted me regarding the issues with my bed. This was also the same day that the bed was set to be delivered, so I still ended up having the wait a long time to have my bed repaired. She also stated that for the incovenience, she would issue a 15% refund in the amount of $190.94, which I should receive within 10 business days. I still have not received that check. I would consider the case closed as well if I had received the refund check as stated in our conversation.
Regards,
[redacted]

Dear
[redacted],
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have carefully reviewed all matters as expressed in the complaint.
We verified that [redacted] was credited 42.39 on October 28, 2015 to his
mastercard ending in...

5352.  In addition
we sent [redacted] a gift card in the amount of 100.00.
At
this time we consider the client compensated and the settlement equitable to
both parties.
Sincerely,
Teresa M.
Executive Offices
###-###-####
CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]