Macy's

August 15, 2017Dear [redacted]: I am in receipt of your rebuttal forwarded to us by the Revdex.com. As a representative of Macys Executive Office, I was asked to review and respond to your concerns.Unfortunately, I have assisted as far as I can in regards to this matter. If you are having trouble with your credit account with us then you would need to file a separate complaint with the Revdex.com. I am not able to assist with anything but your online complaint. Thank you for allowing me to resolve your primary concern. Should you have any further questions or concerns regarding online please do not hesitate to contact my office. Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Macy's Rep could not explain why I did not receive an email from them stating they canceled my order.Macy's did not honor the discount that was advertised.If there was a problem with their system, they should honor all orders placed before they corrected the issue.Their response was unacceptable.[redacted]

April 29, 2016  [redacted]Cincinnati Revdex.com1 E Fourth StSuite 600Cincinnati, OH 45202 Revdex.com Case # [redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the...

complaint. Based on this, we consider the matter closed. Thank you. Sincerely,   Melissa U.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This, however, is dependent on my credit score being fixed - which according to the business, could take up to 30 days.  I will reopen the claim if the delinquent charges are not cleared in 30 days.  Thanks. 
Regards,
[redacted]

January 21, 2016
[redacted]Cincinnati Revdex.com1 E Fourth St.Suite 600Cincinnati, OH 45202
Revdex.com Complaint # [redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters...

as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint.  As a
representative of Macy's Executive Office, I was asked to review and respond to
her concerns regarding the defective handbag. 
I have spoken to [redacted] directly in order...

to discuss resolution.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

June 03, 2016  [redacted]Cincinnati Revdex.com1 E Fourth StSuite 600Cincinnati, OH 45202 Revdex.com Case # [redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted].  After numerous attempts by phone, we have not had any contact with the referenced...

customer. We have reviewed the complaint and have taken the following actions to resolve concerns as expressed. We have canceled the back order.  Based on this, we consider the matter closed. Thank you. Sincerely,   Melissa U.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]

January 30, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this information, Macy's...

considers this matter closed and resolved. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Carrie W.Macy’s Executive Office###-###-#### Extension [redacted]Re: Revdex.com Complaint ID [redacted]Dear Carrie W.,Thanks for your reply.Thanks for you to admit that I have returned merchandises but issued me a blocked and useless gift card. That is a great deal for Macy’s to accept returned merchandises by issuing a ‘fake’ gift card.I can’t accept your way to block my store credit of EZ gift card. The reasons are as follows:1. Payments was verified on April 11, 2015 for reservation [redacted], why these payments was not verified now.2. You have not tell me which gift cards are not verified.3. You have not tell me how much was not verified.4. If the amount of not verified gift card is less than the amount of my blocked EZ gift card #[redacted], why all amount of my blocked gift card is useless. Why not difference?5. Why Macy’s blocked my EZ gift card without notifying me?6. I can show you that I have purchased Macys gift cards from [redacted], [redacted], [redacted] and [redacted] as an example due to privacy.7. Macy’s gift card terms and conditions never say that you need receipt of gift cards before making payment, because gift card is a gift and could be get from private party. I know website such as [redacted] and [redacted] never require their customers to show gift card receipt when use it as payments.Could you please unblock my EZ gift card #[redacted]? At least you should not block the entire amount of this gift card.Thanks for your kind consideration.[redacted]Cell phone: ###-###-####Address: [redacted], [redacted]Email: [redacted]

August 16, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.  I apologize for your continued frustrations you may have experienced regarding this matter.   In researching your account, the notes confirm your account has a zero ($0.00) balance as of the statement period ending July 29, 2016.  I have confirmed that no calls are being made to collect any funds currently due for this account.  I suggest asking the company calling you who they represent as we have no records of calling you at the numbers listed on your account.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
February 17, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint ID [redacted]
       Macy’s account ending in...

[redacted]
Dear
[redacted]:
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding your Macy’s
account and for the problems you encountered in trying to resolve this issue.
I
was disappointed to read about your experience with our customer service
representatives.  Whenever possible, we
prefer to use our own employees in the U.S. to handle customer calls and other
administrative functions, but our primary objective is to provide the highest
level of service to customers when they need it.  In some cases, we rely on outside sources for
call center support, and some of those outsource vendors do have overseas
operations and assure you that we do not condone or tolerate rude or abusive
behavior.  I am also sorry that your
calls were disconnected when you requested to talk with an English speaking
representative and have forwarded your concerns to the appropriate parties so
that they may address this matter directly.
Upon review of your account, I confirmed that on December
9, 2015, we located the $91.22 misapplied payment from September 8, 2015, and transferred
it to your Macy’s account.  On February
1, 2016, we cleared our internal history of any delinquency, and made the
necessary correction to your credit report. 
Also, we removed a total of $67.77 in accumulated fees on February 16,
2016, which brought your account to a zero ($0.00) balance.  You will see these adjustments on your next
billing statement.
[redacted], thank you so very much for bringing this
matter to our attention and allowing me the opportunity to respond.  Please do not hesitate to call me should you
have any further questions.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com
       Credit
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I was not confused when I signed up to the agreement. I was perfectly clear in my previous email and find your remarks unprofessional. I was lured into an agreement based on false premise and still believe that this account should be terminated and all associated information be removed from my credit reports. I was told that my credit will go back to its original amount and it has not. I still await a receipt of a bill from your organisation to be able to review the associated costs and would like to receive a compensation for the amount of time I had to spend on this and for the tremendous hassle and distress your organisation have subjected me to. You still have not addressed the issue with relation to [redacted]. I was sold an [redacted] credit card and only recently realised [redacted] has nothing todo with this credit card and it is a macy's credit card.  
Regards,
[redacted]

Re: Complaint ID #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your...

concerns.   
 
Upon
receipt of your inquiry I immediately performed a thorough review of our
records as they pertain to your macys.com order number [redacted].  Please allow me to apologize for the
cancellation of your order that occurred as a result of our system showing the
[redacted] Set of 2 Food Storage Canisters and the [redacted] 10-Piece
Simply Store Set with Colored Lids no longer being available at the prices
received.  At this time, these items are
not available for BOPS (Buy Online Pickup inStore) purchases.  However, we currently show the items are
available to ship from our warehouse. 
Please contact me at the telephone number below if you would like to
place a new order for these ite[redacted]  For
your convenience, I would be happy to place your order with free expedited
shipping.
 
Thank
you for bringing this matter to our attention, and allowing me an opportunity
to be of service to you.  If I can be of
further assistance, please feel free to contact me at ###-###-####.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

January 05, 2017[redacted]Dear [redacted]:I am writing in regards to the complaint ID # [redacted]. I gave [redacted] my direct number. I assured her that the credit in the amount of $550.10 has been requested on 1-2-17 to credit her Macy's account. I asked...

her to give this up to 7 business days and she will see this on her account.I will continue to watch for the credit to post and will then contact [redacted]. We find this matter resolved.Sincerely,Macy's Executive Office ###-###-####

On Wed, Apr 27, 2016 at 8:46 PM, J[redacted]Hi [redacted],Any updates on this complaint from the business?As mentioned below, I also sent a letter attached to them with additional documents such as the first billing statement that I received and the copy of Revdex.com complaint.I've not heard any responses from them yet other than automatic call everyday to call me back and pay the rest of the balance.However I have a little bit of problem and need your advice.When I opened the Revdex.com complaint, I was in the process of getting mortgage loan.The mortgage loan company states that I need to resolve this issue as Fannie is conditioning that this account be paid and updated to get the loan approval.Is there a way to expedite and get the business response sooner? I remember that you usually get a response from business within 30 days and let me know any result. Is it still feasible on my case?I would really appreciate it if you could shed some light on my situation.Best Regards,[redacted]

On 4/25/16 I submitted a complaint with a typo the completely changes the context of my complaint. Complaint ID[redacted] stated that in August 2015 Macys changed the way I receive my bill WITH my knowledge. It should have read WITHOUT my knowledge. How do I correct this typo?Message to Revdex.comThis is an...

addendum to complaint ID[redacted] due to a TYPO on my original complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Dear Cincinnati Revdex.com,I’m writing to response to the compliant I have made. The compliant number is # [redacted], towards Macy’s. The problem has been resolved by the business shortly after the compliant was made. I should apologize that as I’m having some difficulties logging into my Revdex.com account, I did not response to it timely. Thank you very much, and sorry for any inconvenience caused. Best regards,[redacted]

[redacted]   [redacted]
      February 27, 2017   [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s...

[redacted] account ending in [redacted]         Macy’s Store Account ending in [redacted]                      Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   In reviewing our records, I found that the above referenced Macy’s [redacted] account was opened in March 2010 and is an individual account held in [redacted] name only.  The Macy’s store account is your jointly held account and was opened in December 2015.   Our records show that the billing statements for the Macy’s store account were sent to the “[redacted]” address referenced in your complaint and we received notice of returned mail on August 24, and September 20, 2016. Per the terms of the DSNB Credit Card Agreement, “You agree to notify us promptly in writing if you move.  Until we receive notice of your new address, we will continue to send statements and other notices to the address in our records.” I have enclosed copies of the billing statements you did not receive from July 2016 to January 2017, for your review.   We received notice of a change in address for the Macy’s [redacted] account on March 26, 2016; however, because you hold two separate accounts and we only received a request to change the address for the Macy’s [redacted] account, this was the only account updated to reflect your new address referenced above.    On July 16, 2016, the Macy’s store account was used to purchase [redacted] merchandise totaling $40.73.  The billing cycle closed on July 29, 2016, with a total new balance of $40.73 and minimum payment of $27.00 due by August 26, 2016.  When we did not receive any payment by the due date of August 26, 2016, you were charged the applicable late fee and interest in accordance with the DSNB Credit Card Agreement.  Your account continued to accrue late fees and interest each month the balance remained unpaid.  The Macy’s Store account was closed on November 29, 2016, due to the delinquency.   I am sorry to learn of your dissatisfaction with the service you received from Macy’s collections department. Our representatives were hoping to assist you in preventing further delinquency on your account. During your conversation with our collections department on February 1, 2017, the representative updated your mailing address for the Macy’s store account to the “[redacted]” address referenced above. On February 9, 2017, as a courtesy to you; they waived a total of $72.00 in late fee charges and a payment of $197.50 was processed, which satisfied the remaining balance of the same amount.   Because we received notice of return mail for the Macy’s store account, and because of any misunderstanding that occurred when the address on your Macy’s [redacted] account was updated in March 2016; we credited the remaining late fees ($138.00) and interest ($18.77) charged to the Macy’s store account since August 26, 2016, leaving a credit balance on your account totaling $156.77.  I have taken the liberty of sending Credit Balance Refund Check to you for this amount; please expect this to arrive under separate cover within 7-10 days.   We have also requested the credit reporting agencies remove the previously reported delinquency from your credit reports for September 2016 through January 2017.  Please allow up to 30 days for our request to reflect on your credit report, this letter will serve as confirmation of our request in the interim.   Your complaint indicated that [redacted] is considering closing the Macy’s [redacted] account; however, since the complaint did not contain a direct request to do so, this account remains open and currently has a zero $0.00 balance.  We appreciate your loyalty to Macy’s and hope you reconsider this decision and continue to allow us the opportunity to serve you.   Thank you for bringing this matter to our attention and allowing us the opportunity to resolve this matter amicably.  If I may be of further assistance to you, please contact me at the telephone number listed below.   Sincerely,   Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures/mailed February 27, 2017   cc:  [redacted], Revdex.com

[redacted]   [redacted]
November 15, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's American Express...

account ending in
[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced.
In reviewing your account, our records indicate that
the $55.88 remaining balance were late fees associated to the fraudulent
charges on your account which have been removed.  Additionally, we have cleared our internal
record of the delinquency associated with this issue for the billing periods
ending August 1, 2015 through November 4, 2015, and have requested the credit
reporting agencies update their records and delete any history of delinquency
for  the same time period.  Kindly allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
records.  This letter will serve as
confirmation of our request. 
[redacted], I apologize for the length of time it
has taken to resolve this issue.  Thank
you for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

December 22, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your...

complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concern on behalf of Department Stores National Bank (DSNB). We sincerely regret any inconvenience and frustration you experienced regarding this matter.   I confirmed that the $237.49 refund credited to your Macy’s account on September 26, 2017, was for debt protection program fees previously billed to your account. This refund was issued as a result of an agreement between [redacted]. and certain of its subsidiaries or in this case DSNB and the [redacted] or [redacted]. Since the refund was due to this agreement, there is no additional restitution.   We thank you for the time you took to bring your concerns to our attention. If I can be of any further assistance, you may contact me directly at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted] Revdex.com