Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have no idea what facts Macy's mentioned. The only thing they cared was the billing and shipping address I used. That could be the reason they cancelled my order. The facts were that I never received the gift cards they issued as refund. The gift cards questioned was used in the local Macy's at DE, that was true. But I never got the gift cards, and I don't know who used gift cards. Macy's never contacted me regarding the order or the gift cards. And I contacted Macy's regarding the gift card a couple of times. I called the customer service, told them I never received the refund gift card, and told them to cancel the gift card. They neither cancelled the gift card nor reissued a new gift card. They even refused to tell me the gift card number they issued as refund. If they cancelled the gift card when I called them, nobody could use it at all. And it would be much easier for them to reissue a new gift card.It is Macy's fault that result in the lost of the gift card, they could have a lot of ways to avoid the loss, but they did not do anything. They had no proof where they mailed the gift card, when it was delivered, and who signed the package. I can't accept the way they thought they solved the issue. Their customer service is really poor and would not take any responsibility.Thank you for your help.  
Regards,
[redacted]

February 11, 2016[redacted],We are in receipt of complaint ID #[redacted] regarding the customer?s refund for the return of the mattress set that was applied to his closed account. Unfortunately, our attempts to speak with the customer have been unsuccessful. Our records indicate that the customer reached out to a customer service manager and the paperwork has been processed to move the credit to his current account. At this time Macy's will consider this matter closed.Thank you,Macy's Executive Office

Re: Complaint ID #[redacted]Dear [redacted]:  I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.  Please accept my...

personal apology for the condition in which you received your item.  I was disappointed to hear that your items were not properly inspected upon packaging.  Please be assured we work very closely with our fulfillment centers to make sure all merchandise is provided to our customers in the greatest condition possible.  Although I will not offer excuses for the errors that have occurred, I assure you this is not indicative of the level of service we strive to provide.  Your feedback is critical, as it assists us in genuinely understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  Thank you for assisting us as we continue to work towards our goal of providing the best customer experience possible.  Our records currently indicate this matter has been resolved.  We show the defective [redacted] have been returned for a full refund and a new order was placed for this item with a 20% discount for your inconvenience.  [redacted], thank you for being a loyal customer and bringing this matter to our attention.  Your patronage is important to us, as well as appreciated.  We look forward to continuing to satisfy all of your shopping needs.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time. Sincerely,Tonie R.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com of Cincinnati

May 20, 2016  [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  Dear [redacted]:  We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused.  My research in to this situation confirmed the following -  • [redacted] was added as an authorized buyer on your account on April 30, 2013.  • The balance has reached its present level due to a series of large payments to the account that were subsequently returned unpaid by the bank.  After receiving the payments, additional purchases were initially allowed.  The amounts of the payments were then added back to the account balance.  • Returned check fees, late fees, and interest charges have also been added, which increased the balance.  • Our records show that our fraud area has notified you multiple times in the past that your fraud claim has been denied.  As the account holder, you are ultimately responsible for the use of your account by an authorized buyer.  • Our position on this situation has not changed.  Your account balance is $1,829.24, and has been charged off as a bad debt.  However, we previously coded the account with the credit bureaus as “customer disputes reporting.”  [redacted], we appreciate this additional opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.Sincerely,Michael J. Macy’s Executive Office  ###-###-#### Extension  cc: [redacted], Revdex.com

January 4, 2018     [redacted] [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concern on behalf of Department Stores National Bank. We sincerely regret any inconvenience and frustration you experienced regarding this matter.   Upon review, I found that your $248.31 macys.com merchandise return was credited to your Macy’s account on December 12, 2017. When you called on January 3, 2018, and spoke with a representative, she conveyed this same information to you. For reference, I am enclosing a copy of your billing statement for the period ending December 15, 2017, which shows the $248.31 credit to your Macy’s account.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:  Ms. Tina Geers, Revdex.com

January 10, 2018   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         [redacted] Ring purchase   Dear [redacted]:   Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, I was asked to further address this issue.  It is regrettable to learn that you feel my previous response did not adequately answer your concerns and that some misunderstanding remains.   In my letter dated January 2, 2018 (copy enclosed), I advised that a [redacted] representative confirmed that they have a Certificate on file for your purchase which ensures a Lifetime Warranty, and they are more than happy to assist with repairing the ring. The [redacted] associate also informed me the ring had been sent to them two times for repair in 2011. However, when you brought your ring in to Macy’s at other times for repair, it was also repaired by jewelers other than [redacted].  Because they have not been the only jeweler to provide repair service on your ring, [redacted] advised that according to their Warranty policy, it would no longer qualify for an exchange or refund.  In addition, your ring has been in your possession since 2011, and Macy’s 30 day fine jewelry return policy was clearly posted in our jewelry department at the time of your purchase, which states it must be unworn with the original tags attached in order to process a return or exchange.  Therefore, our position has not changed.    Again, if you would like to send your ring to [redacted] for repair, you may bring it to any Macy’s location, and request to have it mailed to [redacted].  You may also contact [redacted] directly by calling them at ###-###-####, or e-mailing them at customerservice@[redacted].com.    [redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter.   Sincerely,     Alison G. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:   [redacted], Revdex.com

April 06, 2018Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative ofMacy's Furniture and Bedding Executive Office, I was asked to review and respond to your concerns.We are sorry that you are disappointed with your furniture purchase. Although we are unable to accept the[redacted] Leather Power Rocker Recliner as a return, we are offering you a price adjustment of $640.93 to keepthe merchandise 'as-is.” This is a full and final settlement offer with no future adjustments, replacements,refunds or repairs. Please acknowledge your acceptance of this offer for the refund by providing yourmailing address for the refund to be released to. As soon as we receive your acceptance of this offer, wewill promptly issue the credit as a refund check. If we do not receive a response by 5/1/2018, we willconsider this matter closed, and conclude you are satisfied with the furniture.Thank you for allowing us the opportunity to respond to your concerns. Your continued loyalty isimportant to us, as well as appreciated. If you have any questions regarding this matter, please call ourFurniture and Bedding Executive Office at ###-###-####, have your sales check number available and acustomer service representative will be happy to help you. Of course, if I may be of further assistance,please feel free to contact me at the telephone number listed below.Sincerely,Kristin T.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]       October 18, 2016   [redacted]   Re:   Revdex.com, Complaint ID [redacted]          Macy’s...

[redacted] account ending in [redacted]   Dear [redacted]:    Thank you for the courtesy you extended to me during our conversation on October 12, 2016. As I mentioned; as a liaison in Macy’s Executive Office, I was asked to review and respond to the concerns you expressed in your Revdex.com complaint, on behalf of Department Stores National Bank.   I was disappointed to learn of the difficulties you experienced when attempting to access the online Credit Servicing options for your Macy’s [redacted] account.  We strive to provide online account servicing options that are convenient and easy to use, and from the comments you shared with me it appears we may have fallen short of this goal.   Additionally, it is also disheartening to learn that when you attempted to resolve the technical issues by calling the Macy’s Customer Service phone number and submitting your concerns via the macys.com online Customer Service form, you did not get a response to your inquiry. You can be assured these matters will be addressed.  Accordingly, I have forwarded your complaint and this letter to the appropriate Management in our Customer Service Division for further review.    I’m pleased that during our conference call with Macy’s Technical Support, we were able to resolve the Online Credit Servicing issues with your macys.com profile.  Now that you have access to the Credit Servicing Site, you will find many convenient servicing options for your Macy’s [redacted] account.  While I believe your online experience with be without flaws going forward; should you encounter any technical issues with the Credit Servicing Site accessed via macys.com, you are welcome  to contact me directly or call Macy’s Technical Support at ###-###-#### (Option 6). Macy’s Technical Support operates Monday through Saturday 9:00am to 9:00pm, and on Sundays from 11:00am to 8:00pm, Eastern Standard Time.   As a courtesy to you, the late fee ($27.00), and interest ($2.41), charged to your Macy’s [redacted] account on September 8, 2016, have been credited to your account. Your account currently has a $27.00 credit balance, which you are welcome to shop against.  Should you decide to leave this credit on your account for more than 60 days; a Credit Balance Refund Check will automatically be sent to you.  [redacted], thank you for bringing this matter to our attention and allowing me the opportunity to resolve your concerns.  While unfortunate, I am pleased to confirm this issue did not result in a delinquent payment history reporting to the credit reporting agencies.   Please accept the enclosed $50.00 in Macy’s Money Certificates as our gesture of goodwill. If I may be of further assistance to you, my contact information is listed below, and you are welcome to contact me directly.   Sincerely,       Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed October 18, 2016   cc:  [redacted], Revdex.com        Macy’s Technical Support Manager        Macy’s “Tell Us What You Think” Manager

[redacted]  Dear [redacted]:  I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. I have...

emailed you regarding our backorder information available on our site. Also, I have left several messages on your voicemail at home, to no avail. Please contact me at your earliest convenience if you still wish to resolve this matter. Thank you for your time. Sincerely,  Tara B.Macy's Executive Office###-###-#### Extension [redacted]

June 28, 2016[redacted]Re:  Revdex.com Complaint ID [redacted]Macy’s account ending [redacted]On behalf of Department Stores National Bank:                            ...

                Contact date with customer:  June 22, 2016Complaint Summary:  Customer filed a complaint regarding a misapplied payment sent March 15, 2016, which cleared her bank on March 22, 2016.  The customer called April 18, 2016, regarding the payment not showing on her account and when requested to send the front and back copy of the cashed check she refused and filed Revdex.com complaint on April 19, 2016.Resolution:  I spoke with the customer and informed her that after researching, we were able to locate the payment.  I advised it will take 7-10 days to apply to her account.  I also informed her that the account number on the check was inaccurate causing it to not post appropriately to her account.  Customer was happy with the outcome and thanked me for the call.Sincerely,Monique M.Macy's Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com complaint ID [redacted]. We have spoken with [redacted] and have carefully reviewed all matters expressed in his complaint. Compensation was offered to [redacted]. However, he feels these actions are not sufficient. Again, [redacted], we believe our...

actions are more than equitable and we consider the matter closed satisfactorily. Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

June 13, 2016  [redacted]Cincinnati Revdex.com1 E. Fourth StreetSuite 600Cincinnati, OH  45202 Revdex.com Case No. [redacted] Dear [redacted]:  I am in receipt of [redacted]. As a representative of Macy's Executive Office, I was asked to review and...

respond to her concerns. Upon speaking with [redacted], she explained that all she wanted was the difference she paid for the shoes.  I apologized and processed a credit for the difference of the online price and the price tag on the shoes she received.  For her inconvenience, I sent a $25 gift card.  [redacted] was satisfied with the resolution. We apologize for any inconveniences experienced by [redacted] and we consider this complaint closed. Sincerely,   Lori L.Macy's Executive Office###-###-#### Ext [redacted]

[redacted]   [redacted]     June 10, 2016   [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.   Per the terms of the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type.  For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  In using your account, you consented to the terms of this Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges.    Applying this billing policy to your Macy’s account, the $2.63 interest charge that appeared on your April 15, 2016, billing statement included interest for the outstanding balance on your account between the bill date of March 17, 2016, and the date (April 10, 2016) that your $168.74 payment was applied to your account.  Since the $2.63 interest charge was not paid in full, another $2.00 interest charge was assessed on May 17, 2016.  However, this $2.00 interest charge was removed when you called in on May 18, 2016, and made a payment of $2.69.  As of the date of this letter, the account balance is zero ($0.00).   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me at the number listed below.   Sincerely,       Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Hello [redacted], I have attempted to contact [redacted] 4 times, 2 phone calls and 2 emails, with no response.  At this time I’m not sure if he is not responding due to he feels he does not want to speak with us as I have had previous Revdex.com customers tell me I should not be contacting them. ...

If you’re confused with those statements trust me you are not alone.  Or if maybe it has been resolved.  If you can assist anyway it would be greatly appreciated as always.  Thank you in advance.  Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I was contacted by a Macy's representativo who said credits would be posted to my account, however to date I have not received the $26.25 nor the  $32.70 credits. Further, Macy's is continuing to charge me late fees on these disputes charges.  
Regards,
[redacted]

[redacted]   [redacted]
October 19, 2015
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending...

in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. I
apologize for any inconvenience you may have experienced in resolving this
issue.
Thank
you for the courtesy you extended to me during our telephone conversation on
October 15, 2015.  Upon reviewing your
account and the information you provided, our payment research team was able to
locate your $574.08 payment and apply it to your account.  I also removed interest charges totaling
$26.62 which resulted in a credit balance of $17.89.  I requested a Credit Balance Refund check to be
sent to you at the above address.  Please
allow seven (7) to ten (10) business days for the check to arrive.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
As stated previously, I did NOT see anything on the website when I made my payment that stated it was electronic bills, or else I would have unchecked it. Therefore, this is an error in which I am disputing. It does NOT matter to me how many times you state that I chose electronic bills, because it does NOT make that a fact/true statement. I also sent you a payment that was not returned and therefore I thought that I received no bills because this bill had been payed in full. As stated before, I don't do electronic bills for the simple fact that I need the reminder as a veteran with memory issues since returning from the military in 2005. Whether this memory issue is due to exposures from the war or from the head injury I sustained in an attack from another soldier in my unit is unclear, but the fact remains that I rely on the paper statements through the mail because of that and the fact that my email registers too many emails daily and therefore things are missed. See, I know where I have issues and I have set things in place like paper bills in order to avoid issues such as this that as you stated, is ruining my credit. Had I known that you did not receive my payment, I would have paid it prior to accumulating 10 months of of charges. But I did not receive any notification and as I stated, I must have missed all the emails sent to my email due to the flood of emails I get a day, which let me reiterate, that is why I DO NOT do electronic bills. I stated that I have no problem paying off what I owed ($302.+) however, I do NOT believe that this was handled correctly and it violated my rights as a consumer. I should not be forced in to electronic bills. I do not think that everyone should have paper either, but I think it should be a right to choose. I did not see an option and therefore had no idea this was happening. Also as previously stated, as soon as I know that there was a problem, I did the right thing and I contacted the collection agency. When the collection agency told me to ask you guys, I then called card services. Yet card services was rude and treated me like a deadbeat. That is unacceptable as I am the customer and I was just trying to get some questions answered on how this could happen. After a month of that, I contacted Revdex.com for assistance. You and I have now been going round and round for months on this and every time I bring new evidence to the table, you either repeat the same thing with no evidence or you lie about something like my phone number being changed and then you state you are not obligated to call so it is irrelevant that my number has NEVER changed. But it seems to only be irrelevant because you were caught in a lie and I can prove it! I, unlike yourself am a reasonable person, so I stated that I would pay in full what I owe at time my bills disappeared and asked that you fix my credit report. Not because of my negligence, but because of yours. You refuse to make any compromise and I refuse to be screwed! As stated before, you have ruined my credit and therefore that is more valuable than the money I owe you so I am calling it even. I am done fighting. I called you several times to discuss this like adults and I only was able o speak to you once, left several voice mails that went unreturned. And during our phone conversation you made untrue allegations in which I called you out on and continued to lie until you aggravated my PTSD and I lost it at that time. I even asked to speak to someone else in which you stated that you were it, and therefore I feel sorry for the company!You have completely destroyed my image of Macy's and their quality of service and I will NEVER shop there again. I have also shared my story on FB with my friends and family. I have filed another report with the Attorney General as I have received much feedback on many other cases just like this, so this scam is not new! My next step is the news. I am requesting all communication from you to me only be through BB or the Attorney General from this day forward as I now feel like your letters to my house are harassment! You refused to send statements when they were needed, but have no issue sending and these letters that you send through here now. Had you just sent the statements before, this wouldn't even be an issue. You are dispensing more time and energy than this entire thing is worth because you refuse to admit that you were wrong, and let me assure you that you were/are!
Regards,
[redacted]

October 27, 2016[redacted]Re: Revdex.com Complaint ID #[redacted] Macy’s account ending in [redacted]Dear [redacted]: Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address these topics. I am sorry that you feel my letter dated September 30, 2016, did not adequately address your concerns. As stated in our first response, we confirmed that billing alerts were received by you via the email address of [redacted]. Our records indicate you opened your e-billing statement on July 16, 2016, and on September 15, 2016. There were many payment options available; you could have mailed a check along with your payment stub, paid online or over the phone with your checking account at no additional charge, or in store at any register with cash, debit, or check. Regarding our attempts to contact you, our records show that our collections department began calling the billing phone number on September 12, 2016, as a courtesy to inform you the account was past due. On September 13, 2016, we successfully received your online payment of $103.44, and credited two late fees for $27.00 each as a gesture of goodwill, resulting in a credit balance of $18.66. A credit balance refund check was sent on September 19, 2016, resulting in a zero ($0.00) balance. For clarification, our calls are intended as a courtesy to remind customers of a recently missed payment, yet are not a requirement. We offer the calls as an opportunity to assist our customers with maintaining a good payment and credit history with us. We were hoping to reach you to determine if there was a problem, and did not contact you before two consecutive payments were missed on the account (August 9, 2016, and September 9, 2016).I was disappointed to learn of the poor customer service you described receiving, especially when you requested to close your account on September 14, 2016. Normally we make every attempt to save an account from being closed; however, it is not part of our standard procedure to transfer to a Supervisor unless a customer specifically requests this. Additionally, prior to requesting a supervisor, you requested to close your account, and agreed to the disclosure provided: “If you choose to close your account today, it cannot be reopened, and you will need to reapply for any future credit needs.” After closing, you requested to speak with a supervisor, and no supervisors were available, so the agent submitted a request to have one call you back. A supervisor called you almost three hours later, and advised the account could not be reopened, and you would need to reapply for a new Macy’s account, either online or in store. I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the Macy’s account.  It is our policy not to remove any delinquency from your credit file, unless it occurred as a result of our billing error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  After researching the delinquency on your account, we found that the information is correct.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit bureau report. However, on September 20, 2016, we instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting." [redacted], although we would like to reply favorably to every customer, it is not always feasible. Please understand that we are always happy to satisfy our customers in any way possible, however, in order for all our customers to receive fair and consistent treatment nationwide, we must adhere to specific policies and procedures in our credit practices, and cannot make an exception in this matter. If you have any further questions, do not hesitate to call me at the number noted below.Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]
November 5, 2015
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID...

[redacted]
     Macy's
[redacted] ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced. 
First, let me apologize for the customer service
issues you encountered in trying to resolve this issue.  Macy’s expects each facet of its operations
to meet exceedingly high levels of service and the service you describe in your
letter is not indicative of the quality service we strive to provide.  Your feedback assists us in truly
understanding our customer’s experiences and directs our attention to areas in
which we can improve our service quality. 
When you reported the fraudulent charges on your account, we
transferred the $422.00 balance to your replacement card on August 26, 2015.  When no payment was received by the September
20, 2015, due date, your account was charged a $27.00 late fee, for the billing
period ending September 23, 2015.  This
billing statement also included $230.00 in interest charges from your Special
Event account, resulting in a New Balance of $679.00, with a $74.06 Minimum
Payment Due by October 20, 2015.  We
received your $679.00 payment on October 19, 2015, resulting in a zero ($0.00)
balance on your account. 
Our Fraud Claims Department reviewed the information provided on your
Statement of Fraud and confirmed the $237.00 in [redacted] charges as
fraudulent.  We posted a credit of
$237.00 and credits for the associated $27.00 late fee and $2.00 interest
charge, to your account on October 26, 2015. 
This credit will be reflected on your next billing statement for the
period ending November 20, 2015.
We also credited you $241.52 in interest that was improperly charged to
your account.  This credit will also be
reflected on your next billing statement for the period ending November 20,
2015.  As of the date of this letter,
your account has a credit balance of $505.52. 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please call me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
They totally missed the entire complaint. My credit report shows the account [redacted] says it's closed.  The lady on the phone even agreed that it's closed.  Now how do you run credit on a account that is closed.  How can a representative tell me it does show it's closed reporting from them.  They said it's open, explain that cause you did not compare that to my credit report.  Yes you show it open but my credit report shows different. 
Regards,
[redacted]