Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do not believe that it is my responsibility to pay for their mistake and the fact that they are unwilling to correct their mistake and to penalize an Iraq war veteran with memory issues and make it hard for her to get a house, a house she has worked hard for her entire life, a veteran that needs the paper invoices in order to reminder her the bill is due, the invoices that Macy's took it upon them selves to stop, is despicable. Therefore, I will be contacting the news and sharing this story! 
Regards,
[redacted]

September 19, 2016  [redacted] Re:  Revdex.com Complaint ID #[redacted]            Macy’s store account ending in...

[redacted]            Dear [redacted]: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. In reviewing your account, the notes confirm that you are currently opted-out for all affiliates and non-affiliates in marketing to you or sharing your information.  I apologize for the delay in handling your request and for the inconvenience of having to call the Customer Service department in order to have your marketing preferences updated.   Please be assured that our Executive Leadership Team reviews all inquiries through a monthly report that is compiled by this department.  I assure you that every letter that comes to our office is reviewed and all suggestions are taken into consideration. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me. Sincerely,  Monique M.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Tranesse S.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]  [redacted]
  November 3, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience you may have experienced while attempting to make your [redacted] return and thank you for sending me the receipt information by email.    Please note that cosmetics can be returned at any time within 180 days after purchase in new or gently used condition with proof of purchase (which can be either your original receipt, the credit card you used to make the purchase, your return label or packing slip) and you will get a complete refund to the original form of payment.  If the item you are returning was part of a set, the entire set must be returned to receive a full refund.     Our records indicate that you originally purchased a [redacted], delivered through macys.com on April 20, 2016.  This item was exchanged in the [redacted] Store on May 28, 2016, for the [redacted].  On April 5, 2017, you exchanged that item for the [redacted] 7-piece [redacted] Gift Set for Drier Skin, [redacted].    When you were in the [redacted] store on November 1, 2017, because your return was outside of our 180 day return policy and did not include all the items in the set, the store declined your return.  As we discussed during our phone conversation on November 3, 2017, the store has the final say in accepting items outside of the return policy and we do not override the store’s decision in these matters.   [redacted], while this may not be the resolution you desire, please accept the enclosed $25 Macy’s Money Certificate from our office which may be used in any of our store locations.  Should you have additional questions, please call me at the number listed below.    Sincerely,   Janice D. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed November 3, 2017   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I will take this they legal channels and they did admit they did not tell me that they were doing so to open my credit.  I have recorded conversation with Macy's staring they did not communicate there new policies as they should have and told me.  This will now be a legal matter with Macy's.  They have violated fcra rules and I have already spoke to them.  
 
Regards,
[redacted]

[redacted]   [redacted]
    February 9, 2017     [redacted]  [redacted]   Re:  Revdex.com ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank (DSNB).  Please be assured that the Bank does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.    I was sorry to learn of the issues you described encountering when attempting to use your Macy’s card and that you were not satisfied with our prior response.  As stated in our letter dated January 30, 2017, once an account is closed, it can no longer be reopened.  Under federal law, in order to extend credit to a consumer we must determine the applicant’s ability to repay additional debt.  This is accomplished by reviewing annual income information as well as existing credit obligations and credit worthiness through a review of your credit report.  Therefore, a new application must be submitted through our new account application process in any Macy’s store or on macys.com.   [redacted], we attempt to satisfy our customers whenever possible, unfortunately, this is not always feasible.  Please do not hesitate to contact me at the telephone number listed below if you have any further questions.   Sincerely,     Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Hi Revdex.com, I am so angry with that letter which I've got, because she is lying. I totally didn't choose a regular price luggage to request a close out price. I am sure that I have ordered closeout items shown online. But I didn't request them to reduce the regular price to a close out price for any item. For us the 20% discount she offered is redundant because we have got our own 20% discount. By the way, I don't think I have the ability to request a regular price luggage turn into a closeout price, because I don't know which price can be a closeout price. I am so upset about her lie. I am now thinking of never buying anyting through Macy's website.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am awaiting the Full Refund to reach me and will consider this case closed Only After I have received the Refund in Full 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Dear [redacted],Attached please find a copy of the letter I've sent to Macy's via certified mail. Apologies for not including you as ccd in the letter itself. However, I had no idea regarding who to cc on it at your office until after the fact and felt pressure to get it out asap before more time elapsed. Thank you very much for your assistance with helping me to resolve this matter.February 8, 2017 Ms. Nancy MobleyMacy’s Executive OfficePO Box 8220Mason, OH 45040 Re: Macy’s Account Ending in [redacted]Revdex.com Complaint ID # [redacted] Dear Ms. Mobley: I am in receipt of your response to my complaint. I apologize for the delayed response, but have been away on extensive travel recently. I appreciate your willingness to help resolve this problem and your concern with providing excellent customer service. Unfortunately, until I received your response, this was not the impression I was getting from the other Macy’s Representatives with which I have interacted regarding this issue. I am enclosing the Authorization To Release Credit Information Form sent to me by Macy’s which I filled out and sent to Macy’s on 7/29/16 (I can also provide confirmation of receipt if needed). Thus, I am surprised that you indicate Macy’s has not received this document? You’re correct that it’s unfortunate you have no record of the payment in the amount of $80.59 which I originally made which should have paid off the original balance in full. Also, it is unfortunate that you do not have any record of the confirmation number (100112015) issued by the Macy’s Billing Department as this is what was given to me when I made the payment over the phone. I also made this transaction in the presence of a colleague while on speaker phone who could verify that this transaction did indeed take place as my colleague suggested I close my account simultaneously (an action I unfortunately did not take as I wanted to continue to shop with Macy’s in the future) as I did not need to have too many credit cards under my name. You are correct that this entire matter is a great inconvenience as I have a very busy business to run and have spent numerous hours attempting to resolve this problem. I had not had the time to research my bank transactions and out of principle felt that this should not be necessary given the fact that I received the confirmation number from your Billing Department indicating payment had been made. Unfortunately, since a great deal of time has elapsed it has become more difficult to track down this transaction through my bank. $80.59 is not a large sum for me to pay so this is not a matter of me not wanting to pay my debt to Macy’s, but more a matter of principle in that I already had gone through the process of making a payment to your Billing Department once and my belief that I should not have to go through the process of making another payment again. However, in good faith, If Macy’s does not have record of my original payment I am willing to make it again to resolve this matter once and for all. And, more importantly, to have the negative information you have provided to the credit bureau removed from my credit report (Macy’s has reported my balance as “charged off” and my account as “delinquent”). I am very diligent in paying my bills to other credit card companies and have never had a situation like this with any other company in the past.  I am currently being affected financially in a very negative manner due to the present situation and hope that this matter can be resolved soon. Thank You, [redacted] [redacted](202) 664-9656  Enclosure: Copy of previously submitted Release of Information Form CC: Michelle Denton, EsqWeinstock, Friedman and Friedman, PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their action of zeroing my account satisfactory to me. However, I do not find the Macy's credit agreement or the transparency of the information to consumers acceptable. I am not sure how complaints are counted or flagged by the Revdex.com for each business but if this were anything like Amazon's star rating I would publicly give them one star and our family will not be supporting their business in the future.  Thank you Revdex.com for the help resolving the matter. 
Regards,
[redacted]

[redacted]   [redacted]
December 21, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy's account ending...

[redacted]
Dear
[redacted]: 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept my sincere apology
for any frustration that may have been caused while trying to make purchases at
macys.com using your Macy’s account noted above. 
My research found that on September 8, 2015, your
online purchase could not be processed because the card information entered at
the time was expired.  That same day you
spoke to a phone representative who requested a new card for you and
transferred the call to macys.com to process the order.
Our records show that when you have attempted to
activate your new card online at macys.com, that the process was not successful
because the information entered did not match your new card.  In order to use your new card, you will need
to complete the activation process.  If
you continue to have trouble with the activation online, please contact our
Technical Assistance team directly at ###-###-####, option 6, and a
representative will be happy to assist you. 
While I can certainly understand your frustration
surrounding these events, it is not Macy’s policy to compensate for
inconvenience of time.  Regrettably, we
are unable to accommodate your request to credit your [redacted] account. 
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  Your business is important to us, as well as
appreciated.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:     [redacted]
[redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com Complaint ID# [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely,  Bobbie A. |...

Omnichannel PresidentialOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There is NO CREDIT on my [redacted] account referenced in Carrie's letter to Revdex.com.At this point, as I told Carrie, unless I see the actual credit in my account, I will continue to decline closure of this complaint!The credit amount offered by Carrie does not meet the amount calculated by Macy's Customer Service representatives.If I need to do so, I will call my [redacted] Customer Service and dispute entire amount paid to Macy's!No one has issued adjustments to merchandise purchased as promised by previous conversations.This complaint is NOT CLOSED!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Dear Revdex.com, Please understand that Macy's is running a scam. They are not reflecting interest charges real-time. The consumer is caught in a vicious cycle where if they miss a payment and then pay it in full, their account still does not have a zero balance ALTHOUGH it says it does. Macy's' assesses a charge of $1 /$2 the following cycle. This is not how a Macy's card operated in the past it is only something they began in the last year as far as I can tell. If they changed their terms of use, they need to inform consumers. This is not how any other credit card I have operates either.

[redacted]   [redacted]April 26, 2016[redacted]
[redacted]
[redacted]  [redacted]Re: Revdex.com ID #[redacted]       Macy’s account ending in [redacted]On behalf of Department Stores National Bank:  Contact Date with...

Customer:  April 18, 2016Complaint Summary:  [redacted] was unable to view statements online since July 2015 due to our system upgrade. He called in November 2015 and paid the balance off after a late fee was removed. He just received a statement showing he has a balance over $200.00. He wants all fees removed and delinquencies cleared from the credit bureau.Resolution:  I called [redacted] and apologized for his experience both online and when speaking with our associates.  I advised that I had investigated and was able to confirm there was a system error when he made the payment $58.68 causing his account to continue to receive late fees and interest.  I explained that I had credited the late fees and interest totaling $216.54 to bring the account to a zero balance.  We cleared our internal records of any delinquency associated with this issue for June 2015 through April 2016 and requested that [redacted], [redacted], and [redacted] also update their information for the same time period.  Please allow the agencies approximately 30 days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request. I confirmed the account is closed and has a zero balance.  [redacted] stated he was satisfied with the resolution and considered the issue closed.  I thanked him for speaking with me today. Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

I am requesting 20% off the purchase price of the mattresses somewhat comparable for the inconvenience and loss of wages. Total purchase price was $1680.00

P[redacted]   [redacted]
  May 2, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy's account ending in [redacted] (lost/stolen)         Macy's account ending in [redacted] (lost/stolen)         Macy's account ending in [redacted]   Dear [redacted]:   I am in receipt of your reply to our original response to your Revdex.com complaint.  As a liaison in Macy’s Executive Office, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any delay in processing your fraud claim.    For clarification, when an account is reported lost/stolen for any reason, the balance is systemically transferred to the new account and any charges identified as fraud are manually transferred back to the old account for processing.  On April 30, 2017, fraud completed their investigation, removed all fraud charges and fees and a confirmation letter (copy enclosed) was mailed to the address on file.  As of the date of this letter, accounts ending in [redacted] and [redacted] are closed with a zero ($0.00) balance.  In addition, on April 21, 2017, I confirmed these lost/stolen accounts were deleted from reporting to the credit reporting agencies and will have no impact on you or your credit report.    Also, on April 21, 2017, I confirmed that, as stated in my previous letter, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] delete the late payment history for February 2017 and March 2017 on your Macy’s account from your credit report.  As of today’s date your Macy’s account ending in [redacted] is open with a zero ($0.00) balance.    [redacted], I hope this letter clarifies any questions you had.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:   [redacted], Revdex.com

[redacted]   [redacted]
April 7, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint [redacted]
       Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
I am
aware you are requesting that we modify the payment history associated with the
above referenced Macy’s account.  It is
not the Bank's policy to remove any delinquencies from your credit report,
unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to
report the account accurately to the credit reporting agencies, whether it is
favorable or unfavorable to the customer. 
After
researching the delinquency on your account, we found the information to be
correct.  Our records indicate we mailed
statements and did not receive returned mail from your address listed above and
your statements were also sent to the email address of [redacted].
Respectfully,
we are unable to accommodate your request to remove the delinquency from your
credit report.  However, on March 10,
2016, we instructed the credit reporting agencies to update their records and
report your account as “customer disputes reporting”.
While
I realize that this is not the resolution you are seeking, we are required by
law to maintain and adhere to specific policies and procedures to ensure
consistent treatment for all our customers. 
If I can be of assistance in the future, please do not hesitate to
contact me at the telephone number listed below.
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Problem: This has been going on since last year. I did file a complaint against them last year and Revdex.com was very helpful but unfortunately, Macy's [redacted] is saying that I don't have a credit balance on my account when they did send me a letter on Nov. 5, 2015 stating that they will credit my account of $36.44. So, thinking I had a credit balance, I purchased something for my cats which totaled to $32.92 and even sent a copy of the letter they sent me to show proof that I was suppose to have a credit of $36.44 and even than, they sent me a letter dated April 26, 2016 saying, "Thank you for your inquiry. Unfortunately, we are unable to process your inquiry without additional information." They gave me a customer service phone number, ###-###-#### which I did call but they put me on hold and eventually got disconnected. They also charged me a fee of $29.00 for past due which I refused to pay. This amount of $36.44 (paid 9/17/15) was suppose to have been paid to [redacted] when [redacted] was in business and that was my last payment to them and for some reason Macy's didn't know where my payment went and so [redacted] cancelled my Internet and so I had to pay them with my credit card to get my Internet Service in September. I have proof of everything that I am saying if you need them. The address on the letters sent to me is as follows: Macy's [redacted], [redacted]. I'm sorry, my complaint is not against ,Macy's at [redacted]. I live in [redacted] and my complaint is against Macy's [redacted]. I'm sorry, I didn't know how to correct that part of my complaint. Desired Resolution: Store Credit I just want my $36.44 credited to my [redacted] Account so it can cover the purchase I made and charging me the $29.00 for fee is outrageous.
Regards,
[redacted]

January 21, 2016
[redacted]Cincinnati Revdex.com1 E Fourth St.Suite 600Cincinnati, OH 45202
Revdex.com Complaint # [redacted]
Dear [redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as...

expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]