Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   At this point the only thing that will resolve my complaint is for Macys to reinstate my account. If someone goes back and listens to the recorded conversations, the agreement to close the account was based on multiple Macys reps confirming that my balance and credit limit would be transferred. Once reinstated I will pay the account in full. Macys has been very unprofessional during this ordeal mainly because employees don't know or understand their employer's policies. Closing this account has adversely affected my credit score just as much as if I had late payments or had a charge off account.
Regards,
[redacted]

My complaint was not addressed; The number you guys contact me at was ###-###-####, The number that contact me was ###-###-#### as well as ###-###-####. Please also be aware I stated in the first compliant  I received two letters for you guys. Those letters were sent to [redacted]. One of those letters is dated 09/02/2016 the other letter is dated 09/16/2016 As started in the first complaint I had already told the first rep that called me. I was not the minor’s parents as that is what she referred to me when she called. She started is this [redacted]. I answered yes I than told her My name is [redacted] because that is my last name but I am not the minor’s parent. Than that is when I should of not been contacted again.This complaint was to get the manner resolve confirming I am not the Childs parent or legal guardian. I would like my name to be removed off the complaint as I am not the minor’s legal guardian or parent. I should not be responsible for anything regrading this matter.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 28, 2016 [redacted]
,
Revdex.com Complaint # [redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaint. We have agreed...

that a new order will need to be placed. Shipping and handling fees, will not be returned for preference orders. However, the customer believes that these actions are not sufficient. Again, we believe our actions are more than equitable and we consider the matter closed satisfactorily. Thank you.

Sincerely,  Jan B. Macy's Executive Office
###-###-#### Extension [redacted]
cc [redacted]

[redacted]   [redacted] January 18, 2017  [redacted] Re: Shopping Experience at Macy's [redacted] Store Dear [redacted]:   I am in receipt of your complaint filed...

with the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.              I am so sorry for the circumstances surrounding your recent visit to our Macy's [redacted] store on December 23, 2016, and the unpleasant experience you had with one of our sales associates.  Macy's goal is to have professional and courteous sales associates available within every department, so that all of our customers may have shopping experiences that are both positive and rewarding.  Your comments are important to us as they provide us an opportunity to follow up with the appropriate action.  Therefore, I have shared your comments with the senior management in the executive office at Macy's [redacted] store.  They have assured me that the matter has been addressed with the associate and all store personnel.   [redacted], we value your loyalty to Macy's and regret this matter may have jeopardized our business relationship.  We hope you will treat this experience as an isolated incident.  We strive to provide all our customers with a welcoming environment and when we fall short of our own expectations we aim to quickly correct.  I hope you will allow us the opportunity to restore your faith in Macy's.  Please accept the enclosed $50.00 Macy's Gift Card, which can be used at any Macy's store or online at macys.com.    Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely,   Diane M.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc: Revdex.com      Case# [redacted]

[redacted]   [redacted]
    July 3, 2017     [redacted] [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Merchandise return   Dear [redacted]:   I am in receipt of your additional complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, and since I am familiar with this issue, I was asked to review and respond to your continuing concerns.   It was a pleasure to speak with you on June 27, 2017.  You stated that you did not note the gift card number when it was taken from you by the sales associate after you were given $5.00 cash back about a month ago at the [redacted] (Downtown) store.  We further researched the gift card in your name, address, and telephone number; however, we were unable to retrieve any information.  I also contacted our Store Manager and we did not find any transactions.  As previously mentioned, I would need proof of purchase for the returns that you made.  Unfortunately, without this verification, we are unable to provide any credits, at this time.   Thank you again for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       [redacted] (Downtown), Store Manager

Dear [redacted], I am in receipt of complaint ID [redacted] for Ms. Jeannien Engelbrecht. I have confirmed with Ms. Engelbrecht that all of the issues in her complaint have been resolved to her satisfaction. Based on this information, Macy’s considers this matter to be closed and resolved. Thank...

youKristin T.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

August
14, 2015[redacted]re: Revdex.com Complaint ID: #[redacted]Dear [redacted]
[redacted]: I am in receipt of your complaint forwarded to us by the RevDex.com. As a representative of Bloomingdale's Executive Office, I was
asked to...

review and respond to your concerns.On behalf of
Bloomingdale's, please accept my sincere apology for the concerns with your
order #[redacted]. We regret that the luggage has a broken handle. The order is
for one [redacted] Alpha 2 Frequent Traveler Expandable Carry-On, UPC: [redacted]
Unfortunately, as the order was placed on April 9, 2014 replacement is not
appropriate. The vendor would not consider the warranty as active or provide
shipment of another suitcase. I do apologize for any incorrect information
regarding this matter.Please allow me to present some options for you.
You may return the luggage to Bloomingdale's for a full refund. A Merchandise
Return Label has been sent to your email if that is your choice. You may
bring the luggage to a Bloomingdale's store for them to send it for repair or
you may contact Tumi's Consumer Affairs Department at contact number
###-###-####.[redacted], thank you for bringing this matter to
our awareness and allowing me to respond. In consideration for the inconvenience
you have experienced a $100.00 Bloomingdale's gift card has been sent to you.
Please do not hesitate to contact me at the telephone number listed below, if I
can be of further assistance. Sincerely,Marjorie
B.Bloomingdale's Executive Office###-###-#### Extension
[redacted]cc: [redacted] Cincinnati Revdex.com

April 21, 2016[redacted], re: Revdex.com Complaint ID: # [redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. Please...

accept my sincere apology for any inconvenience you experienced as Macy's was unable to issue credits for the additional items you stated were returned with your macys.com cosmetics order #[redacted]. In special consideration for you, Macy's is sending you a $140.00 gift card to resolve your concerns. This may be used online or in any Macy's store. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,Marjorie B.Macy's Executive Office###-###-#### Extension [redacted]cc: Ms. Tina Geers, Cincinnati Revdex.com

P[redacted]   [redacted]   June 8, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Store Return Issue   Dear [redacted]...

[redacted]:    I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy extended during our telephone conversation on June 1, 2017, regarding your complaint.  This letter is to confirm our discussion.    Please accept my sincere apology for any frustration that you may have experienced regarding the missing return credit.  As I explained, when an item is returned, the item is scanned, and our system links the return receipt to the original receipt automatically, which allowed me to locate your receipts.    My review of the original purchase receipt number, [redacted] dated January 9, 2017, found only one returned item.  The return receipt number, [redacted], shows a return on January 17, 2017, in the amount for $63.13.  I have enclosed copies for your review.  Unfortunately, without a receipt showing you returned the item, I am unable to credit your original form of payment in the amount for $53.70, as you requested.    After speaking with you, I shared your comments and concerns regarding the associate not scanning the item when you returned it, with the Vice President, Store Manager at Macy's [redacted].  She conducted an internal investigation and was unable to locate any other return.    [redacted], I am sorry for disappointing you in this matter, but we must adhere to specific policies and procedures so that all of our customers receive fair and consistent treatment as well as ensure the efficiency of operations.  While we make every effort to accommodate our customers whenever possible, it is not always feasible. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:  [redacted], Revdex.com        Vice President, Store Manager, [redacted]

I am so impressed with the way this was handled. Thank you.!!!

[redacted]   [redacted]
 
 
July 28, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
        Macy's...

account ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my personal apology for any inconvenience you may have
experienced concerning the reporting of your above referenced Macy’s account on
your credit report. 
 
In
researching this matter, I found that your billing statement for the period
ending April 18, 2015, had a $2.00 balance with a $2.00 minimum payment due by May
18, 2015.  We received a $0.02 payment on
April 22, 2015; however, the payment received was less than the minimum amount
due.  The billing statement for the period
ending May 18, 2015, had a $133.13 balance with a $26.98 minimum payment
(including a past due amount of $1.98) due by June 18, 2015.  When no payment was received by this date,
your account was past due and was charged $2.80 interest and a $26.98 late fee
in accordance with the terms of the enclosed Department Stores National Bank
Credit Card Agreement.  On July 16, 2015,
we received your $78.96 payment when you spoke with a representative and you were
provided the waiting period of up to 72 business hours to allow the payment to post
to your account.  Although all fees were
properly charged, as a gesture of goodwill, on July 21, 2015, I credited the $26.98
late fee.  Additionally, we have cleared
our internal record of the delinquency associated with the payment for the
billing period ending May 18, 2015, and have requested the credit reporting
agencies update their records and delete any history of delinquency for the
time period of May 2015.  Kindly allow
the agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their records. 
This letter will serve as confirmation of our request.  As of the date of this letter, your account has
a $60.12 balance with a $25.00 minimum payment due by August 18, 2015. 
 
[redacted],
thank you again for bringing this matter to our attention and giving me the
opportunity to respond.  You can be
assured that Macy’s does not participate in misleading business practices of
any kind.  Your business is important to
us, as well as appreciated.  If I may be
of further assistance, please do not hesitate to contact me directly at number
listed below.  
 
Sincerely,
 
 
 
Tamalla D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures / mailed July 27, 2015
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They have refused to investigate the Fraud telling me its me Im now speaking with Arbitration & Small Claims Court to make them remove these Fraudulent charges from my account if they want investigate the charges as They Are Fraudulent and I will refuse to keep paying off Fraudulent Charges due to Fraud as Macys states that your not to make any payments on Fraudulent Charges until investigate they told me they where going to investigate the charges from 2015 and never did ANYTHING about the Fraud when I turned the claim in as Fraud in 2015 Macys Corporate  have refused to do anything about the Fraudulent Charges
Regards,
[redacted]

July 6, 2016   [redacted]    Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]   Dear [redacted]:   We are in receipt of your complaint...

filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused.    My research confirmed that we have deleted the record of delinquency associated with this situation from our files and directed the credit bureaus to correct their records as well.  Please allow thirty (30) days for the bureaus to make the necessary changes.  In addition, the small remaining interest charge of $2.80 was removed from your account. This letter will confirm that your account has a zero ($0.00) balance and is open with a credit limit of $4,800.00.    [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
December 28, 2015
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.   I
intended to discuss this matter with you personally, but my attempts to reach
you were unsuccessful. 
We
recently underwent a scheduled credit system update for the Macy's credit card
accounts and redesigned our macys.com website. 
We apologize for any frustration this may have caused when you were
unable to perform the necessary review of your billing statements and
processing of your payment during that time, and for the problems you
encountered while attempting to access your account on-line.  Be assured we are working diligently to
resolve these issues. Please find
enclosed copies of your October 2015 and November 2015 statements for your
convenience. 
Upon
review, I found that your account now appears to be registered on the new
credit system website and that an e-mail notification was sent to you that the
November 24, 2015, statement was available for viewing.  If you did not receive this e-mail or you are
still having problems accessing your account information on our new credit system,
please call me and I will have a member of our Technical Assistance Team
contact you. 
Thank
you for bringing this matter to our attention and giving me the opportunity to
reply.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our attention
to areas in which we can improve our service quality. If I
can be of further assistance, please do not hesitate to contact me at the
telephone number listed below.  
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Dec. 28, 2015
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 Customer called Revdex.com and stated his complaint has been resolved.

June 7, 2016[redacted]Re:  Revdex.com complaint # [redacted]        Macy’s account ending in [redacted]On behalf of Department Stores National Bank:   Contact Date With Customer:  May 27, 2016Complaint Summary:  [redacted]...

[redacted] sustained fraudulent charges on his Macy’s account in December 2015. He called our office on December 13, 2016 and reported the card stolen. A fraud investigation was created and a new card was issued. After following up on this matter several times, he was told the charges would be removed, but he was charged multiple fees and sending the account was referred to collections in March 2016. Resolution:  Spoke with [redacted] on May 27, 2016 and apologized for the delay in getting this issue corrected. I informed him that all fraudulent charges were removed and internal delinquencies removed from his account on March 30, 2016. I also advised him that a request has been submitted to clear any adverse reporting on the credit bureaus. I confirmed with [redacted] that all issues have been resolved and he was satisfied with the resolution.Monique M.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

April 12, 2017     [redacted]   Re: Revdex.com Complaint #[redacted]   Dear [redacted]:   I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office.  As a...

liaison of this office, I was asked to review and respond to your concerns.  I apologize for any inconvenience this matter may have caused you.   Please be assured that Macy's does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.  There was never any intention to be dishonest as you stated in your complaint.    I regret hearing that you were not satisfied with the television provided as a gift with purchase from our “Macy’s Winter Bonus Gift” promotional event.  However, I was pleased to hear per our email correspondence on April 6, 2017, that you have been given the alternative gift with purchase option of a $200.00 gift card, from our [redacted] store location.    [redacted], I would like to thank you for bringing this matter to our attention and providing me the opportunity to respond.  If I may be of further assistance in the future please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

May 19, 2016  [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked...

to review and respond to your concerns. Please accept my sincere apology for any inconvenience you experienced as Macy's has not yet resolved the use of your Plenti points within the order that did cancel  #[redacted]. The value of the used Plenti points is $5.85. In special consideration for you, Macy's is sending you a $25.85 gift card to resolve your concerns. This may be used online or in any Macy's store. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted],We
are in receipt of Complaint ID #[redacted] regarding the customer's WorryNoMore
extended warranty purchased in 2007. To resolve this issue, we have submitted
an adjustment for the WorryNoMore Great Give Back voucher the customer did not
receive. The customer will receive a store...

merchandise only certificate within
3-4 weeks that can be used to purchase any merchandise at our store, including
furniture.  If the customer does not
receive the store credit within the specified time frame, our office may be
contacted directly.  At this time, Macy's
will consider this matter closed.
Thanks,
Macy's
Executive Office