Macy's

December 04, 2015
[redacted]
re: Revdex.com
ID: #[redacted]
Dear
[redacted]: 
Please
accept my apology for the delay and concerns regarding the credit for the coat.
Although the credit seemed to have been processed, it did not post to your
credit card. Therefore, I did cancel that transaction, and did reissue the
credit today for $156.86 United States Dollars.
Please
do not hesitate to contact me at the number noted below for any further
concerns.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did in fact receive a message from Julia O. from Macy's on Sunday, February 7, 2016 at 1:04 in the afternoon Eastern Standard Time.  I returned her call at 1:40 EST. I received a voice mail recording stating her office hours were 8:15-5:00 EST, Monday-Friday.  I left my first message stating my name and that I was returning her call.  I did not recieve a response so I called back and left a second message on Wednesday, February 10, 2016 at 3:15 EST, again receiving her voice mail recording I left my name, phone number and that this is the second attempt in returning her call.  Macy's has an issue with communication and if they think by calling me and leaving me a message then sending a response to the Revdex.com is going to justify "reaching out to contact me" as an agreeable resolution to settle this dispute or that they have now turned the account over to another party is also a resolution, when if they would have communicated in the very beginning of the issue this would have never grown into having to be turned over to a third party, then they are very much mistaken.
Regards,[redacted]

June 09, 2015
 
 
[redacted]
7 West 7th Street
Cincinnati, OH 45202
 
 
Dear
Ms. [redacted]: 
 
I
was contacted by [redacted] by phone to resolve her complaint regarding her
Bloomingdales.com order #454308832. The customer...

stated that she had not
received her credit for cancelled merchandise and needed to re-purchase a pair
of shoes for an event. A new order has been placed for the shoes with an
expected delivery date of June, 2, 2015. We have responded to all concerns and
consider this complaint resolved and closed satisfactorily.
 
Sincerely,
 
 
 
[redacted]
Bloomingdale's Executive
Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I know this complaint has been closed so I don't see anywhere where I could comment. I don't see my response which I remember filling out as soon as it was resolved. I just wanted to write that I did in fact respond that I was satisfied and I quickly received a gift card following my complaint. I was surprised how quickly this 1 year long ordeal was resolved after contacting Revdex.com! Thank You!  [redacted]

[redacted]   [redacted]
 
July 10, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID #
[redacted]
        Macy’s account...

ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
 
Our
records indicate that on November 15, 2010, you registered your account on
macys.com to begin receiving electronic billing notices and stop paper
statements.  I confirmed that e-mail
alerts to inform you that your billing statements were ready to view were sent
to you at the e-mail address we have on file of [redacted].  We have no record of our e-mails being
returned undelivered.  If you are not
receiving these messages, you may need to add our e-mail address of
[email protected] to your contact list to prevent filtering of our
e-mails.  Your Macy’s account is
presently coded for online billing statements only. 
 
In
reviewing this matter, I found that the billing statement for the period ending
December 16, 2014, had a $1,151.48 balance with a $37.00 minimum payment due by
January 16, 2015.  Although we received a
$38.00 payment on January 16, 2015, this check was returned unpaid by your bank
on January 26, 2015, causing your account to become delinquent.  A letter was mailed to you on this same date
to inform you that your check had been returned and requesting that a
replacement payment be made.  When no
payment was received for the due date of February 16, 2015, two consecutive due
dates had been missed and your account was reported as thirty days delinquent
to the credit reporting agencies.  Although
you made a $75.00 payment when you spoke with our telephone representative on
February 17, 2015, this payment was after the February 16, 2015, due date and
was applied towards the billing period ending March 16, 2015.  I am including copies of the billing
statements for the periods ending December 16, 2014, through March 16, 2015,
for your review.
 
I am
aware you are attempting to improve your credit score by requesting that we
modify the payment history associated with the above referenced Macy’s account.  It is our policy not to remove any
delinquency from your credit report, unless it occurred as a result of a
billing or bank error.  As a credit
provider, we have an obligation to report all activity, either favorable or
unfavorable, to the credit reporting agencies. 
Since the information we are reporting is accurate, we are unable to
remove the delinquency reported for February 2015 from your credit
profile.  However, on July 3, 2015, we
instructed the credit reporting agencies to update their records and report
your account as “customer disputes reporting”.
 
 
Thank
you for bringing this matter to our attention and giving me the opportunity to
reply.  While we would like to respond
favorably to every customer’s request, it is not always feasible.  If I may be of assistance in the future,
please do not hesitate to contact me. 
 
Sincerely,
 
[redacted] Randi P.Macy's Executive Office
###-###-#### Extension 73376
 
Enclosures / mailed July 10, 2015
 
cc:  [redacted], Revdex.com   The Macy's card is issued by Department Stores
National Bank.

June 12, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  I,
as well as several...

other representatives from our office, have spoken to [redacted]
[redacted] by phone and through correspondence via the Revdex.com and
the [redacted] regarding this matter.  Attached is the response provided to [redacted]
[redacted] via the [redacted] on March 30, 2015. We will not
reverse our decision to refund [redacted] and consider this matter closed.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted] March 30, 2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]I am in receipt of the above noted complaint filed by [redacted]. As a representative of Macy'sExecutive Office, I have been asked to review and respond to this complaint.Please be advised that [redacted] initially contacted Macy's by telephone regarding his order macys.comorder [redacted]. Based on his complaint of an outstanding refund for returned items, in good faith, [redacted] was issued credit for the merchandise on January 30, 2015.[redacted] filed a complaint regarding this same issue with the Revdex.com on January 29,2015, the day prior to his credit having been issued. That complaint was also assigned to me for review andresponse. Upon completion of my investigation into his order, I contacted [redacted] on February 12, 2015by telephone and advised him that the items he returned to us for credit were not in saleable condition, andin fact, were not purchased from Macy's. I further advised that the items would be returned to him. [redacted] promptly disconnected the call.Based on our investigation, [redacted] credit card was charged back for the Macy's merchandise whichwas delivered to him. It should be noted that [redacted] did not rebut the Revdex.com responseenclosed for your review. Respectfully, Macy's has performed due diligence in this matter and declines [redacted] request for refund. If I may be of further assistance, please feel free to contact me, Mondaythrough Friday, from 9:00 a.m. to 5:00 p.m., at the number below.Sincerely,[redacted]Macy's Executive Office###-###-#### Extension [redacted]

January 20, 2017   [redacted] We are in receipt of complaint ID #[redacted] regarding the customer who had not received the refund for the box spring. We contacted the customer and refunded the amount for the box spring and the finance charge.  At this time, Macy's will...

consider this matter closed. Thank You, Sincerely,Macy's Executive Office

April 27, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better...

Business Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  As you mentioned in your complaint, we upgraded our credit system as well as our macys.com website.  Unfortunately, during this upgrade there were times when our customers were unable to access their credit profiles, update their credit information, or make payments.  This has since been resolved and it was disappointing to learn of the problems you encountered while trying to make a payment as well as the difficulties you experienced when trying to resolve this issue.  Please accept my personal apology for any inconvenience or frustration this may have caused you.  Be assured that the service you received from our customer service department is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention.Upon review of your account, I show the late fees from August 2015 ($27.00) and September 2015 ($38.00) were removed on October 22, 2015.  This adjustment did not update the Minimum Payment Due, which caused late fees and an increase of your minimum payments until April 2016.  Since we were going through a system conversion at that time and we continued to receive payments, I have removed the late fees from October 2015 through January 2016, totaling $151.00, and the delinquencies from September 2015 through January 2016.  Our records indicate we stopped receiving payments after January 21, 2016; therefore, the late fees and delinquencies from February 2016 through April 2016 will not be removed.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  As of the date of this letter, your account is closed with a total balance of $1,366.97 and a minimum payment due of $129.06 by April 21, 2016.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

February 29, 2016
[redacted]
 
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I...

was asked to review and respond
to your concerns.
Please
accept my sincere apology for any inconvenience you experienced due to
receiving your macys.com order #[redacted] refund in the form of a gift card.
The credit back for $104.98 has been requested as a refund to your PayPal
account. You  will see your funds back to
their account in 5-7 business days.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I've already told you what had happened in the explanation of the reason for the complaint being filed I have pictures that show full payment of the items purchased and there are too many to upload I will continue to keep these pictures in case a representative comes to see me at the address I Lister except I'm in room [redacted] now other than that I don't want to have any further contact with the company to avoid future complications.
Regards,
[redacted]

[redacted]Cincinnati Revdex.com1 E Fourth StSuite 600Cincinnati, OH 45202 Revdex.com Case #[redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted]. After numerous attempts by phone and email, we have not had any contact with the referenced customer. We have reviewed the...

complaint and have taken the following actions to resolve concerns as expressed. A credit was processed back to [redacted] Macy's account in the amount of $160.17 on 5/29/2016.  Based on this, we consider the matter closed. Thank you. Sincerely,   Melissa U.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]

May 10, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the...

complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).    According to the terms of the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account. The fee will be $27.00; or $37.00 for any additional past due payment during the next six billing cycles after a past due payment occurred.    Applying this billing policy to your Macy’s account, for the billing period ending December 24, 2015, your account had a $495.40 balance with a minimum payment of $27.00 due by January 20, 2016, which was not received.  As a result, and in accordance with the DSNB Credit Card Agreement, a $27.00 late fee was assessed to your account, bringing the new balance to $533.00.  On February 20, 2016, we received a payment of $130.00, bringing your balance to $413.31.  For the next billing period ending February 22, 2016, a minimum payment of $27.00 was due by March 20, 2016.  When no payment was received, an additional $27.00 late fee was added.  For the billing period ending March 24, 2016, the new account balance was $449.17, with a minimum payment of $67.86 due by April 20, 2016.  When no payment was received, a $37.00 late fee was added bringing the account balance to $495.15, with a minimum payment of $118.84 due by May 20, 2016.  We received payments in the amount of $200.00 on May 3, 2016, and $295.15 on May 23, 2016, bringing your account current.  I have enclosed copies of your billing statements from December 2015 through June 2016, as reference.   With respect to your claim of non-receipt of billing statements, as of January 21, 2008, you enrolled to receive electronic billing notices through Fiserv at the registered email address of [redacted], and our records confirm that all billing notifications were sent.    Your account was reported thirty (30) days past due to the Credit Reporting Agencies, after two (2) consecutive payments were not received for March 2016 and April 2016.  It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  Since the information we are reporting is accurate, we are unable to remove the delinquency from your credit report as you requested.  However, on May 4, 2017, we instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting". [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely, Monique M. Macy’s Executive Office [redacted]   Enclosures / mailed May 10, 2017   cc: [redacted], Revdex.com

July 22, 2016Dear [redacted]We are writing in regards to complaint ID #[redacted]. I spoke with [redacted] and advised we would be honoring her request for new cushion casings that had been promised through the extended warranty company. Ms. [redacted] has my direct contact information...

so we can work together to resolve her furniture concerns.Macy's find this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

[redacted]   [redacted]
March 28, 2016
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID [redacted]
        Macy's [redacted] ending in...

[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced.
Our records indicate that you called us on October 13, 2015, advising
of a $70.00 fraudulent Starbuck’s charge on September 22, 2015.  We closed the Macy’s [redacted] ending
in [redacted], and opened a new account ending in [redacted] to prevent additional charges
on the account.  On November 12, 2015,
when speaking to one of our representatives, you advised that had not received
your replacement card.  We closed the
account ending in [redacted] and opened the account ending in [redacted] and a new card was
sent.
On February 13, 2016, our Fraud Department removed the $70.00
fraudulent charge from the account along with $139.00 in late fees and $7.91 in
interest charges from the account.  On
March 11, 2016, an additional $1.00 interest charge was removed resulting in a
zero ($0.00) balance on the account.  In
addition, we cleared our internal records of any delinquency associated with
this issue and requested that [redacted], [redacted], and [redacted] delete the
delinquency for November 2015 through March 2016.  Please allow the agencies approximately seven
to ten business days to make the necessary corrections to their files.  Until then, this letter will also serve as
confirmation.
[redacted], thank you for bringing this matter to our attention and
giving me the opportunity to respond.  If
I may be of additional assistance, please contact me at the number listed
below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Mr. A. is RUDE and DISRESPECTFUL. He addressed me by a WRONG name and refused to apologize when I corrected him. In addition, he told me he would send a return shipping label so I could return the item the store refuse to take. Since I ACCEPTED that resolution, I have no idea why Mr. A. would LIE and say I disagreed. I'm just waiting for him to do HIS job and provide the return shipping label. I even sent him ANOTHER email this morning reminding him that I wanted the shipping label so I could be done with him AND Macys (see attached). 
[redacted]

April 07, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer whose claim was declined by worry no more on the recliner. We contacted the customer and confirmed that worry no more had scheduled a technician to inspect the recliner on 4/15/17. At...

this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

[redacted]   [redacted]  February 9, 2016
[redacted]
Re:  RevDex.com complaint ID #[redacted]
       ...

Macy’s
account ending in 4300 
Dear [redacted]:
I am in receipt of your complaint filed with the Revdex.com
and forwarded to Macy’s Executive Office, where as a liaison, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank. We sincerely regret any
frustration you may have experienced regarding your Macy’s account and for the
service you described receiving. 
Our records confirmed that your statement for the period ending August
3, 2015, had an ending balance of $629.11, with a minimum payment of $75.00 due
by September 3, 2015.  A payment of only
$50.00 was received on August 20, 2015. 
The account billed past due and a late fee of $38.00 was added.  When your payment of $617.11 was received,
the balance was $631.54.  The remaining
balance of $16.03 was shown on your statement for the period ending October 8,
2015.  A payment of $16.03 was due by
November 4, 2015.  When no payment was
received by that date, a late fee of $16.03 and an interest charge of $2.00
were added to the account, for a balance of $34.06. 
However, in the interest of customer service and as a gesture of our
goodwill, all of the fees on your account were removed on November 17, 2015,
during a telephone call with our credit department.  Moreover, in error your account was adjusted
an excess $34.46.  That amount was
refunded to you in the form of a check, and our records verify that you have
received and deposited that check.  Your
account now has a zero balance.  This
letter will confirm that your account was closed at your request on September
7, 2015, and has a zero balance. 
We are unable to remove this account from your credit bureau
report.  As a credit provider we are
obligated to accurately report customer accounts to the credit reporting
agencies.  We do not compensate customers
for situations of this nature.  While we
would like to reply favorably to every customer, it is not always possible. If you have any further questions, feel free to
contact me at the telephone number listed below. 
Sincerely,
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
Regards,
[redacted] Customer called stating she has been refunded and Macy's did pick up the chair. Not happy with the quality of service she received, said Macy's did not inform her of pick up, etc., she had to call herself, and she was disappointed in the way she was treated. The matter is resolved but she likely will not be doing business with Macy's in the future.

October 23, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Shopping experience         Dear [redacted]:   Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue.  As previously advised, we have policies in place to comply with all federal and state laws in our selling practices, and I regret that you feel otherwise.     Regarding your allegation of misleading content on the in-store display you encountered during your shopping visit on September 17, 2017, we are not maintaining that we presented a display showing the [redacted] gift set with the full size perfume and sample instead of these two and a full size lotion.  My recent letter dated October 13, 2017 (copy enclosed), states that the grouping of products does not necessarily correspond to items sold as a pre-packaged set; rather, it displays the individual products available, which are often sold separately. Further, there is nothing on our display indicating that all of the items showcased in the [redacted] product line were available at one set price.  Therefore, our position has not changed.       [redacted], please understand that we strive to satisfy our customers in any way possible; however, there has been no misrepresentation or falsely advertised merchandise within our stores. If I may be of assistance on another matter, please do not hesitate to contact me at the phone number listed below.   Sincerely,       Alison G. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I got tired of waiting for someone to do their job, and just used the [redacted] gift card. I'm tired of wasting my time and energy with Macy's, which is what they wanted in the end. 
Regards,
[redacted]