Macy's

The issue for [redacted] is actually for FBCS. They will be providing a response as the issue is resolved. Thanks.Tom H.|OmnichannelPresidential AdministratorOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|  Fax: ###-###-####|Email:[redacted]

Dear [redacted],
We are in receipt of Revdex.com Complaint #[redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to add though that Macy's violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. that states while under investigation no fraudulent accounts are to be reported to the credit bureaus.  This severely damaged my credit for 3 months and delayed me being able to conduct business, through no fault of my own.  It seems they did in fact report to 2 of the 3 that this account was not to be held against me in Late March, however [redacted] was the company that was hurting my credit score.  I filed complaints with them as well and finally as of May 10th my credit returned to normal.  I state this so that Macy's has the opportunity to change how they handle these situations and let others after me avoid this headache. 
Regards,
[redacted]

March 9, 2016
[redacted]
[redacted]
[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked to...

review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
due the delay in receiving your return credit. 
As per our conversation, we sent you a paper check in the amount of
$1098.99, which you should have received under separate cover.
Based
on the above, Macy’s considers this matter closed satisfactorily.
Sincerely,
Colette O.
Macy's Executive Office
###-###-#### Extension [redacted]

Dear [redacted]:   I am in receipt of [redacted] complaint.  As a representative of Macy's Executive Office, I was asked to review and respond to her concerns.  Upon receipt of the customer's request for compensation, we performed a thorough review of the customer's order...

history.  For the inconvenience, we have decided to apply a credit in the amount of $63.61 to her Macy's account.  Based on the above, Macy's considers this matter resolved and closed satisfactorily.  Sincerely, Tonie R.Macy's Executive Office###-###-#### Extension [redacted]

January 27, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I contacted [redacted] by phone to resolve his complaint and to apologize for any inconveniences he experienced as a result of his macys.com order [redacted]. Per [redacted], he has received all of his credits for his return items. As a...

gesture of good will, I am sending [redacted] a gift card for $30.00 that he may use in store or online. Based on the above, Macy's considers this matter resolved and closed satisfactorily. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

November 29, 2017  [redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for any concerns or misunderstanding regarding the sale price...

for the [redacted] Iron you purchased in order # [redacted]. We regret that your communication with macys.com customer service agents did not meet your expectations, or our own. Appropriately, the price has been adjusted to $46.96, the adjustment refund is going to your [redacted] account. Thank you for bringing this matter to our awareness and allowing us to address the issue. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted]   [redacted] November 28, 2016 [redacted] Re: Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  Please accept my sincerest apology for any frustration or inconvenience that this matter may have caused you. Upon researching your original inquiry, I discovered that you purchased a ¾ sleeve wool coat on October 16, 2015 on your Macy’s [redacted] account.  You returned this jacket on December 2, 2015, and the credit for your return was placed on a different account in error in the amount of $134.75.  On July 23, 2016, the credit for the jacket was transferred from the account that was credited in error to your Macy’s [redacted] account.  During the time period of January 2016 through July 2016, your Macy’s [redacted] account was placed in dispute until the credit in the amount of $134.75 was located.  Once we located the missing return and credit, the dispute was closed with a favorable decision and the refund was applied to your account. We have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2015, through August 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request in the interim. [redacted], your continued loyalty is important to us and we are sorry we have disappointed you.  I hope this won't keep you from shopping with us in the future.  As a token of our sincerest apology, please accept $50.00 in Macy’s Money that I have sent to you under separate cover.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

May 1, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who was not refunded the delivery fee when she returned the recliners due to defects. We spoke to the customer and confirmed that the delivery fee has now been refunded back to her...

account.  At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office  Geeta C.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

\ [redacted]   [redacted]       June 1, 2017     [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of the additional comments you filed with the Revdex.com, and as I am familiar with this matter, I was asked to review and respond to your continued concerns.   As explained in my previous response, (copy enclosed) our records show that a refund in the amount of $32.99 was processed to your [redacted] card ending in [redacted] on January 29, 2017.  This card was also used as the original payment method for this order.  Our credit card processing system shows this credit was transmitted to your bank on January 29, 2017, and was “settled,” meaning, accepted by your bank.   Regrettably, because our records show the return was processed successfully, there is nothing further we can do to assist in this matter.  Please contact your bank and submit a billing dispute. We encourage you to provide a copy of your receipt as proof of your claim.   I appreciate you allowing us the opportunity to explain our findings once again. Should you have any questions, please feel free to contact me at the telephone number listed below.   Sincerely,  Stephen C.      Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures // mailed June 1, 2017   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]  December 13, 2015 [redacted] Re:  Revdex.com ID [redacted]        Macy's account ending...

in [redacted] Dear [redacted]:   I am in receipt of your
complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of Department
Stores National Bank (DSNB).  I apologize
for any inconvenience you may have experienced. For clarification,
interest is charged on the outstanding balance of your account until the day
you pay the full balance owed on the account and may appear on your next
statement.  In reviewing your account,
our records show your billing statement for the period ending May 16, 2015, had
a balance of $803.29, with a $27.00 minimum payment due by June 16, 2015.  When no payment was received by this date,
your account was charged $25.00 late fee and $16.88 interest in accordance with
the terms of the DSNB Credit Card Agreement, resulting in a balance of $845.17
with an $80.00 minimum payment due by July 16, 2015.  We received your $30.00 payment on June 17,
2015, you were assessed a $35.00 late fee and $26.51 interest since the $80.00
minimum payment was not met, bringing your account balance to $1443.36, after
purchases of $763.38 and returns of $196.70 with a $132.00 minimum payment due
by August 16, 2015.  We received payments
of $132.00 on July 23, 2015 and of $1,276.36 on July 31, 2015, leaving interest
in the amount of $12.87 on the account. 
Since no payment was made on this amount, the minimum interest fee of
$2.00 posted to the account for the months of September, October and November
2015.  Since your remaining balance
consisted of fees only, a total of $18.87 interest charges were removed
resulting in a zero balance.  As
requested, our records indicate that your account was closed on November 22,
2015. [redacted], thank you
for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please call me at the telephone number listed below.  Sincerely,  Randi
P.Macy's
Executive Office###-###-####
Extension [redacted] cc:  [redacted], Revdex.com

[redacted]   [redacted]
March 3, 2016
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s account ending...

[redacted] (closed)
Dear
[redacted]: 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my sincere apology for any frustration you may have been
caused regarding the unauthorized charges on your Macy's account, and for the
problems and delays you encountered while attempting to resolve this
matter. 
On December
24, 2015, our Fraud Investigation Team completed their research and removed the
$150.52 disputed charge along with the $139.00 in late fees and $17.66 in interest
charges to bring your Macy’s account balance to zero ($0.00).  On December 25, 2015, a resolution letter (copy
enclosed) was mailed to notify you of the actions taken. 
Additionally,
we cleared our internal records of any delinquency associated with this issue,
and on February 19, 2016, I confirmed that we requested that [redacted],
and [redacted] delete the late payment history on your Macy's account from your
credit file.  The account was closed on
December 16, 2015, at your request. 
Kindly allow at least seven (7) to ten (10) days for the agencies to
modify their records to reflect the information contained in our request.
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance.
Sincerely,
Rhea B.Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosure / mailed March 3, 2016
cc:  [redacted],
Revdex.com

Hi [redacted], I have been in contact with the consumer regarding his complaint.  Currently an inspection for his mattress has been set for March 24, 2018.  In addition I have offered the customer a return with a full refund however the customer requested to have the inspection completed.  Teresa M.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: {###-###-#### fax ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]I closed the Revdex.com complaint personally, in good faith that all was soon resolved. This response from Macy's is misleading at best. I also received the same email and responded as such that it is not factual. I took it upon myself to place a new order on the 17th of April for the lower price with savings of $49.99 plus tax because no one at Macys could help me. I talked to no less than 5 customer service people via phone and email and all replied the same, that nothing could be done after I placed the original order on April 15th. I then took it upon myself to place a new order at the savings price and informed them via email I would be returning or refusing the first shipment. Within one hour of the new order a Customer Service rep called to inform me that since I would no longer need the first order, she was rerouting the initial order back to the warehouse and I would not receive it all. She told me once received, order would be credited immediately.I was also contacted the following afternoon by another customer service person who said that she would be happy to give me the price reduction/credit of $49.99. I told her the sale ended the day before so I had already ordered a new one at the reduced price. She said she also could not give me a refund for the shipment that was rerouted until item was received back at their warehouse.The reply email to you(and I received a copy as well) stated that THEY placed a new order, which is false I did that on my own, and also that the item had been rerouted per my request, also false, it was rerouted by them when I placed the new order and their rep called me to inform me of that. As of today, the item(intial order and shipment) has been received at their warehouse and I am awaiting the $171.19 of my money from Macys for refund of the order. I basically received no help from Macy's until after the fact of buying the item twice to get the adjustment on my own and having to file a Revdex.com complaint. I had already reordered the item on my own because no assistance had been offered and sale was ending. I am now awaiting the refund of my 171.19 from Macy's and my buying relationship with Macy's will be ended permanently. It is actually still not fully resolved, so I can not say I am happy with the outcome.

Revdex.com:
they didnt take my calls on this and theyre scamming people, its not my fault their staff dont properly issue receipts or refunds

March 25, 2016
[redacted]Cincinnati Revdex.com1 E Fourth StSuite 600
Cincinnati, OH 4522
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer on several occasions and have explained that while we try to ensure
accuracy, we reserve the right to correct any errors in pricing or
descriptions. We also reserve the right to cancel any order based on an
incorrect price or description, and this may be done even after an order is
initially accepted. This policy is fully described on our website, and it is
consistently applied. Based on the above, we consider the matter closed and
will not respond to further communications regarding this case. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
[redacted] Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
this woman left one message for me I tried the number and it is a general agent number this is weak incpompetent customer service I have called macys when the order was shipped back and they said its sold out how can it be sold out if it didnt even reach macys warehouse 
Regards,
[redacted]

October 8, 2015
 
 
[redacted]
 
Re:    [redacted] Case #
[redacted]
         Revdex.com...

ID
[redacted]      
         Macy’s account ending in [redacted]
 
Dear
[redacted]:
 
I am in receipt of your complaints filed with the
[redacted] and the Revdex.com, which were
forwarded to Macy’s Executive Office.  As
a representative in this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may
have experienced with your Macy’s account referenced above.
 
In researching your account, I found that you applied
and were approved for a Macy’s account on June 18, 2015.  As you are aware, Macy’s offers a New Account
Discount to individuals who apply for and are approved for a new Macy’s
account.  In that case, customers receive
a 20% discount up to $100.00 off the purchases charged to the new Macy’s
account the day it is opened and the next day. 
Our records show that you placed a furniture order totaling $842.83 on
June 24, 2015, which was delivered on July 20, 2015.  Unfortunately, because your bedding order was
placed outside of the 2 day discount period, the New Account Discount was not automatically
applied when the purchase was charged to your account at the time of
delivery. 
 
As a gesture of our goodwill, a credit to your Macy’s
account for $100.00 for the New Account Discount was submitted during your
recent telephone conversation with a representative.  You will see this credit on your next billing
statement.
 
[redacted], thank you for bringing this matter to
our attention and allowing me an opportunity to respond.  If you have any questions, please do not hesitate
to contact me at the telephone number listed below.
 
Sincerely,
Randi P.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted]
         [redacted], Revdex.com

August 18, 2016   [redacted]  [redacted]  [redacted]    Re:  [redacted] #[redacted]         Revdex.com Complaint ID [redacted] and [redacted]        Macy’s store accounts ending in [redacted] and [redacted]   Dear [redacted]:    I am in receipt of your complaints filed with the Consumer Financial Protection Bureau, Revdex.com, as well as your letter directed to Mr. Terry L., Chairman and CEO of Macy’s Inc., and your message submitted through the Macy’s “Tell Us What You Think” website.  They have been forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your ongoing concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration this matter may have caused you. Thank you for the courtesy you extended in our telephone conversation on August 4, 2016.    My research confirmed that your complaints contain many unfounded accusations.  I attempted to briefly respond to them on our telephone call.  Each one is addressed below: ·         Statements for both accounts are being mailed to the address noted above. There is no record of mail being returned by the post office.  You are being billed correctly.  Your payments have been made in a timely manner in the amounts required. ·         The Special Event, deferred-interest payment plan on your Macy’s account ending in [redacted], expired on January 22, 2016.  ·         In February 2016, we mailed you duplicate statements for the account ending in [redacted] for your records, for the months of October 2014, through January 2016, as validation of the amount owed.   ·         As of the date of this letter, your Macy’s account ending in [redacted] has a balance of $4,959.83.  This balance is an accumulation of your past purchases and interest charges.  A late fee of $25.00 was removed as a courtesy to you on July 27, 2016, which reduced the minimum payment to $304.55, (including $148.07 past-due), which is due by August 22, 2016.  The account was closed on July 11, 2015. ·         The Macy’s account ending in [redacted] is open with a credit limit of $900.00, and a balance of $1,011.66.  No additional purchases can be approved until the balance is reduced to less than the credit limit.  A minimum payment of $32.54 is due by September 8, 2016.  ·         Our records confirm that representatives from our credit offices as well as liaisons from the Executive Office have responded, both by mail and telephone, to your numerous inquiries about your accounts.  I have spoken with you previously as well.  In each letter and conversation we have expressed our apologies on behalf of the Bank for this situation.  Included are copies of our previous response letters for your review.    [redacted], I regret any frustration this matter may have caused . Thank you for giving me the opportunity to respond.    Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:  [redacted]         [redacted], Revdex.com