Luna Flooring

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer by telephone and scheduled inspection on February 7, 2017.

The issue was resolved on Feb15, 2017. It is a...

shame that it took involving the Revdex.com in order to resolve this issue. Thank you for your involvement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
The customer’s install is complete. We apologize for any inconvenience this matter caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">The local office has discussed with the customer and have reached an amicable resolution to the issue.
We thank the customer for their feedback and apologize for any inconvenience.

Luna did an excellent job installing 4 floors for us.

Had carpet installed in my condo's two bedrooms. Salesperson was on time, very knowledgeable and got me a good price on the selected carpet. The installers were right on time and were amazing: quiet, professional, neat, efficient - didn't even take a break for lunch to get the job done on time. I was very impressed.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">The local office contacted the customer on Friday August 19th to confirm satisfaction with the installation. We have also credited the customer’s invoice for the inconvenience.  We appreciate their patience regarding the matter.

We are willing to complete repairs for the customer at a discounted price and telephone messages were left. Please contact the customer service manager directly to schedule service: [redacted], ([redacted].

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on January 23, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We’ve spoken with the customer and have scheduled service for December 7th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and they have selected a replacement product. The customer has requested to schedule the replacement to be conducted at a later date. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have agreed to a monetary accommodation which was processed on March 21, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.   We have scheduled for completion of the stairs, and discounted the order for any inconvenience this may have caused.

Luna was absolutely exceptional from beginning to end with my carpet installation service. I picked out my carpet in February 2016 but was not able to actually have my carpet installed until **cember 19, 2016 due to a renovation that had to take place before the carpet could go down. My carpet order had to be placed on hold and the professional I spoke with was [redacted]. Mrs. [redacted] was very courteous, understanding and patient with my situation. She was willing to delay and reschedule my installation several times. Also during that process she even informed me about a price decrease due to a better sale than what I already received. This change by Mrs. [redacted] decreased my balance owed and assisted me in paying off my carpet. When the time came for installation, I waited so long that I didn't even recognize the color of the carpet so I sent the carpet back and had to have Jason [redacted] come out a second time to show carpet samples. Mr. [redacted] was very patient as well even with this being his second time coming out to my home. In the end the oversight of the color was on me and I went with the original carpet colors I chose the first time. On the day of installation the carpet installers were pleasant and neat too. I was pleased with the quality of their services. I will definitely return to Luna for my hardwood flooring when Spring rolls back around. Nothing but the best from Luna. Thank you so much Mrs. [redacted] and Mr. [redacted] for helping a first time homeowner through a stressful process.

In working with the Luna sales representative I had no problems he was very professional the appointment was kept, he was in and out but all of my questions were asked. My problem is with the install aftermath the carpet is beautiful love it perfectly laid there were a number of issues after they left that I found I.e. scuff marks on the walls, a mysterious stain left on the garage wall & the bending of my garage door sensor. These were just a few of the things I noticed after they left. It took them 7+ hours from start to finish.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damaged wall base, and she will
look into having it either repaired or replaced. We have advised the customer
that we will reimburse her for this. We look forward to hearing back from...

the
customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have appointment for August 19. I will submit another submission after my husband and I receive the service our warranty should receive.
Sincerely,
[redacted]