Luna Flooring

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and we have an appointment on June 30, for a member of management to inspect the installation and determine root cause of concernWe will review the inspection and take the next measures based
on the results of the inspection findingsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: Luna sent an associate out to complete the repairs whom was illequipped to complete the necessary repairs, nothing has been resolved at all, we are sorely dissappointed once again!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Luna has did not install the floors in a timely
manner Luna called and confirmed on different times that they would deliver the floors only to bring wrong color floors, scheduled a sales person to come to home only to be told that salesperson did not have to come It is so unfair that I had to be put on hold waiting for Luna Also, they confirmed that they would have the floors installed but did not uphold their promise I am not satisfied
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.The General Manager has attempted to personally speak to the customer but was only able to leave a message.We have discounted the order for customer satisfaction and goodwill; we thank the customer for their feedback regarding their
order

Complaint:
I am rejecting this response because: the issue is not resolved at this time. Yes, the did call me and I have agreed to
let them come out to inspect the floor againThey asked if humidity was high in my home - I have had air conditioning on all summer and even if I didn't have the air conditioning on; the flooring should not do what it is doing by separating. They only thing that has happened is an appointment has been made to allow them to come out and inspect the floor for a 2nd time. Will not know next steps until after the visit on the 7th
Sincerely,
Karen ***

We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the installation, and any inconvenience that occurred as a resultWe have spoken with the customer, and the installation is scheduled for November 4, We appreciate the customer's feedback and
look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and scheduled replacement of carpet for August 12, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:I received a
call from a representative from Luna that states he received my complaint, he acknowledge it was an error on their part and he will reach out to finance company to correct it.Based on previous experience with Luna and all I have gone through to have my floors installed, inedaquate customer service, being hung up on, missed appointments, no follow up, etc and including having this matter heard and reseached, I believe that I am due some sort of compensation for my missed install appointments, rescheduled appointments, having the incorrect flooring order, having to wait on new shipment, multiple calls, multiple visits to grt the floors installed, I have never asked for anything but I do believe a credit is due!And I will not consider this matter resolved until its actually resolved!
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and come to terms on a monetary accommodation for the inconveniencesWe have also agreed to scheduled installation for 04/16/2016. We appreciate the customer’s feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
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We have confirmed that the customer was not charged twice, however for customer satisfaction and goodwill, we have agreed to waive the $balanceWe thank the customer for their feedback

The customer selected the product today and a new contract was written for the previously agreed priceInstallation will be conducted at the customer convenience

We appreciate the customer contacting us regarding their concerns
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The local office has reached to the customer by telephone and left a messageWe will replace the carpet under the labor warranty at the customer’s earliest convenience

We appreciate the customer contacting us regarding their concerns
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We have agreed to replace the customer’s stairs with an upgraded product at no additional charge to the customerThe product has been ordered, and replacement will be scheduled upon arrival

Complaint: ***
I am rejecting this response because:Luna didn't decide that the installation was acceptable until after they knew the extent of what would have to be corrected Up until that point they agreed that I should have had the option to have installed as one continuous level but the installer at the time of the installation stated that It was not an option and had to be multilevel Luna did not make an offer to me for a discounted repair They offered to correct part of the flooring A small section that would be cheaper for them to fix
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns
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The local office spoke to the customer on Friday September 23rd and agreed to a partial discount as well as changing the financing terms to the requested promotionWe are currently waiting for the customer to return the signed documents to process the agreed upon changes

We appreciate the customer contacting us regarding their concerns
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The customer service manager left a voicemail for the customer on Thursday September 22nd to schedule the needed repairs[redacted] can be contacted directly at: [redacted]
*

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and they have selected a replacement productThe customer has requested to schedule the replacement to be conducted at a later date
"">We appreciate the customer's feedback and look forward to amicably resolving this matter

Initial Business Response /* (1000, 5, 2015/08/14) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a discount with a signed agreement. The customer accepted this offer, and the refund has been processed. We also agreed to replace the...

quarter rounds, and the service is scheduled for August 15, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 20, 2017. We appreciate the customer’s feedback and consider this matter resolved.