Luna Flooring

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled site inspection for January 5, 2018. We will review the inspection and take the next measures based on the results of the inspection findings. We appreciate the customer’s feedback and...

look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:There was no mention of the credit to my account.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
We regret the customer is unhappy with...

the repairs. We have scheduled for an inspection on Thursday, January 19th to determine what is needed to finalize any needed repairs.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled to be completed on December 23, 2015. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. Partial installation is being completed today 11/3/17. Additional carpet is needed for the staircase and family room.  The carpet on the staircase requires binding.  Once the binding of the...

stairs has been completed we will contact the customer to schedule the completion of the installation at the customer convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was scheduled for completion today March 31, 2017. We have placed a call to the customer to verify their satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We regret any confusion or miscommunication that occurred regarding the product
that the customer selected. Per the customer’s request, her order has been
cancelled, and she has received the refund of the deposit. We appreciate the
customer’s feedback.

We appreciate the customer contacting us regarding their concerns.
The local office has contacted the customer and offered full replacement under warranty.  The product has seen order and we will update the customer once the product is...

available to schedule.

Complaint: [redacted]
I am rejecting...

this response because:  Luna is not refunding our money - they are simply corresponding with our attorney.  Luna is simply wasting our time, which they have done repeatedly since our flooring began having major problems.  They have wasted enough of our time with improperly installed floorings.  We demand they refund 100% of our money as Luna knows the flooring is not properly installed and will quickly need replacing.Sincerely,
[redacted] & [redacted]

We appreciate the customer contacting us regarding their concerns.  We have reached out the consumer to apologize for the missed sales appointment. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A manager reached out and I have an appointment coming for inspections of the hardwood flooring and carpet installation on May 25th, 2016 between 9am - 6pm. 
I appreciate the time taken to look into this case and making sure we reach an agreement. 
Sincerely,
[redacted]

Thank you for contacting us regarding your concerns.
 
face="Calibri" size="3">Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card.
 
We look forward to working with you on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while not ideal, this resolution will suffice.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. The customer has confirmed she has received her refund check.  We will honor her request not to be contacted. e appreciate the customer’s feedback and consider this matter resolved at this time.

Complaint: [redacted]
I am rejecting this response because:
From:Leslie [redacted] [mailto:l[redacted][email protected]]Sent:Thursday, October 19, 2017 3:32 PMTo:Revdex.com Info <[email protected]>Subject:RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] Hello,I responded last week as to the issue had not been resolved. An appointment was scheduled for this past Tues. Oct 17th. Who should I contact now as to the outcome of this issue?Thank You,Leslie [redacted]

The installation technician showed up, said he couldn't install and had to call his supervisor. While I was on hold for fifteen minutes with customer service the tech left with no explanation. The sales person who came to measure made me all sorts of promises just to get my sale. After taking a day off work for the installation that never happened I will never work with them or recommend them to anyone. Hopefully I get my deposit back, but here I sit with no carpet.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have been attempting to reach the customer via telephone to schedule another measurement of the stairs. We look forward to hearing...

back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have voided the Accommodation Agreement in which the customer has provided. We have mailed the voided a copy of the avoided agreement to the customer. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.