Lord & Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I  NEED THE PROOF OF WHO SIGNED FOR THIS PACKAGE IT WAS NOT ME ARE YOU KIDDING ME I DIDNT GET MY PRODUCT AND YOU ARE TELLING ME TO SPEAK TO [redacted] I WANT MY MONEY BACK ASAP I] I WILL TAKE THIS MATTER TO COURT I DID NOT GET MY PRODUCT!!
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,[redacted] will send you an automated email statng that the credit was applied to your account. I spoke to [redacted] on the Service Excellence team and she said it should be shown by Monday.Thank you.[redacted]

Hello, Our Service Excellence team will reach out to the customer and have the shipping refunded and a 25% discount off of their order.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went  this far to prove my point that Lord and Taylor customer service associates are not treating customers with fairness. One associate says mail the items for return on this address, another associate says we cannot return it because they are old. Another associate says we cannot track it in our system, yet another associate sounds like what they are saying is not written in the return policy but they are reading it like the way they want to read it. They are refusing AT WILL. None of them seem  customer centered. I think they need to be trained professionally to deal with customers. [redacted] store is far better in customer service. The pant bought at [redacted] was as old as the pants bought at Lord and Taylor. [redacted] had no issues whatsoever taking the items back at their store at full price. They did not reduce the cost just because the items were "old". They scanned the tag on the pant and returned the price on it within two minutes. This is what I call guaranteeing your products.  I think Lord and Taylor should learn customer service and tracking of their sold items no matter how old, from JC Penney. This is not the first time I have had problems with Lord and Taylor sales people. Each time the higher management has to step in to reduce the noise. Maybe Lord and Taylor needs to reverse the pyramid so that the top management can be at the bottom to deal with the customers and the lower staff go on the top of the pyramid to learn how good will affects businesses. No need to send a $40 gift card or returning the items to me. I am done here. Thank you for your offer but I am really embarrassed to accept it now. I wish they had returned the items at the store the first time I went there. I took the time to mail the package, write emails to your associates, faced embarrassment and now accepting $40 is demeaning to me  in every sense. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Our Service Excellence team is contacting the customer and refunding the shiping. They are also offering a giftcard as an accommodation.Thank you.[redacted]

Hello,Our Service Excellence team is contacting the customer and is having their ship fee credited back to them.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They did not contact me until now. Just as their promotion is totally a lie to customers and Revdex.com. I checked the order status and there is no change(showed as attachment). ALSO, I send an email to their [redacted], and still no reply.
Please do something reasonable and legal. Don't let the promotion be a lie. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I do not currently see a Lord & Taylor credit card in your name. Please provide answers to the following questions so that I can look into this further.Which L & T store location were you shopping at? What is the date that you were in our store?Did you attempt to open a card at the...

store? If this is the case, the cashier would have needed your social security # in order to do so. Do you think someone used your information fraudulently to attempt to open a card in your name without you being there?Thank you.[redacted]

Hello,The credit of $159.99 was isused to the customer on 02/**/2015 back to his VISA card. The customer was notified by our Service Excellence Team that this was completed.This case is closed.Thank you.[redacted]
[redacted]

Hello,Below is the copy of emails sent to customer from [redacted] on our Service Excellence team on January [redacted] explaining the issue with the different last name on the order. She also offered a $40 giftcard as compensation along with an apology. The shoes were returned to us and a credit was processed on January [redacted]. The customer did correspond back with [redacted] that same day.2ND EMAIL:Good Afternoon [redacted], Thank you for getting back regarding this issue. Please onceagain accept my sincerest apology for the customer service that you received. Ifound that your item was scanned in to the system. The reason for the delay wasthe billing and shipping address were different, when this happens our systemcan not distinguish if the order is a gift or not. I do apologize for thisinconvenience and for the time in the delay. If you have any problems,questions, and concerns please feel free to contact me at [redacted] or at###-###-####  that is my direct line . I do have confidential voice mailand if I do not answer please leave me a voice mail. I am having the gift cardissued to you via [redacted] and once I have the tracking number I will promptlyemail so you are able track the gift card. Once again I do apologize for theinconvenience that you have had.  Kind Regards, [redacted]1ST EMAIL:Good Morning,I am writing in regards to order [redacted]. First and foremost  Igreatly  apologize for the inconvenience that you have had with thisorder. We at Lord and Taylor strive to give our customer’s that highest levelin customer service and I apologize that you have not received that.  Ihave research your return and I have found that we have submitted to have the[redacted] account refunded. I have reached out to the team that handles this andasked to expedite the refund. As a token of an apology for the trouble andaggravation, I would like to forward you a $40.00 gift card. While I am awarethat this does not remedy the horrible experience, I do hope that it will be astep in the right direction in restoring your faith. If you would be so kind,please provide a valid mailing address that I may forward this out to you assoon as possible.Again,please accept my most sincere apologies for all the trouble that you haveexperienced in regards to this. I truly understand how frustrating this matteris to you and would like to assist in turning this experience into a morepositive one anyway that I can. For more questions or concerns, please feelfree to contact me through e-mail or via phone and I will be more then happy toassist you. Thank you so much for your time in regards to this. Warmest Regards, [redacted]
[redacted] 
[redacted]This case is closed.[redacted]

Hello,I truly apologize for the delay in your credit from your online order. Because of the holiday/busy season, there have been delays in our returns department.The reason that you received the giftcard was because your online order had a different "bill to" and "ship to" name. In that case, we...

always refund by a giftcard.As an accommodation, I will secure your giftcard and apply the $404.60 back to your Mastercard.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Our Service Excellence team will contact the customer and honor the price adjustment.Thank you.[redacted]

Hello,Our NYC store did receive the pants. Because they are older and we no longer carry them, I have approved the return for $40.00 total to a giftcard. They will be sending the $40.00 giftcard out to you for both pairs ASAP.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfac[redacted] to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:Please note, the business did not make it right, my credit card company did when I was able to provide proof that I did not authorize those charges.  Due to my credit card company efforts, the complaint ID [redacted], is satisfactory to me and the matter has been...

resolved at this time.
Sincerely,
[redacted]

Hello,Our Service Excellence team has contacted the customer and sent her a pre-paid label to send back the wrong item. They will have her refunded and also offered a giftcard for the inconvenience.Thank you.[redacted]

Hello,Our Service Excellence team will contact the customer and issue a refund. They also are offering a giftcard as accommodation.This case is closed.Thank you.[redacted]
[redacted]