Lord & Taylor

Hello,Our Return Validation Department reviews all accounts where they see a high return rateThe customer was sent three different letters leading up to the the return block on her account that notified her of the situation and why it was happeningAs an accommodation, I will have the return block removedThe customer needs to be aware in the future that L & T will continue to monitor all returns on any credit card accounts.Thank you[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The return has been rejected.Thank you

Hello,Our Service Excellence team is reaching out to the customerThey will have the giftcard applied back to her credit card.Thank You[redacted]

Hello,Our Service Excellence team will make a one-time accommodation and credit the customer back the amount to his [redacted] .This case is closed.Thank you[redacted]

Hello,Our Service Excellence team is contacting the customerThey will refund her for the coat and offer another coat at the same price.Thank you[redacted]

Hello,Our Service Excellence team looked into this issue and the customer has been refunded back to their VISA card for $They are emailing a copy of the receipt to the customer.This case is closed.Thank you[redacted]

Revdex.com:Please note, the business did not make it right, my credit card company did when I was able to provide proof that I did not authorize those charges Due to my credit card company efforts, the complaint ID [redacted] , is satisfactory to me and the matter has been resolved at this time Sincerely, [redacted] ***

Hello,Our Service Excellence team member contacted the customer and is having her refunded and also offered a giftcard as compensation.This case is closed.Thank you[redacted]

Hello, [redacted] is contacting the customer back and will have the product shipped out to the customer. Thank you. [redacted]

Hello,The customer was credited and they are also sending a giftcard to her as an accommodation for her troubles..Thank you[redacted]

Hello,Below is the copy of emails sent to customer from [redacted] on our Service Excellence team on January [redacted] explaining the issue with the different last name on the orderShe also offered a $giftcard as compensation along with an apologyThe shoes were returned to us and a credit was processed on January ***The customer did correspond back with [redacted] that same day.2ND EMAIL:Good Afternoon [redacted] , Thank you for getting back regarding this issuePlease onceagain accept my sincerest apology for the customer service that you receivedIfound that your item was scanned in to the systemThe reason for the delay wasthe billing and shipping address were different, when this happens our systemcan not distinguish if the order is a gift or notI do apologize for thisinconvenience and for the time in the delayIf you have any problems,questions, and concerns please feel free to contact me at [redacted] or at###-###-#### that is my direct line I do have confidential voice mailand if I do not answer please leave me a voice mailI am having the gift cardissued to you via [redacted] and once I have the tracking number I will promptlyemail so you are able track the gift cardOnce again I do apologize for theinconvenience that you have had Kind Regards, [redacted] 1ST EMAIL:Good Morning,I am writing in regards to order [redacted] First and foremost Igreatly apologize for the inconvenience that you have had with thisorderWe at Lord and Taylor strive to give our customer’s that highest levelin customer service and I apologize that you have not received that Ihave research your return and I have found that we have submitted to have the [redacted] account refundedI have reached out to the team that handles this andasked to expedite the refundAs a token of an apology for the trouble andaggravation, I would like to forward you a $gift cardWhile I am awarethat this does not remedy the horrible experience, I do hope that it will be astep in the right direction in restoring your faithIf you would be so kind,please provide a valid mailing address that I may forward this out to you assoon as possible.Again,please accept my most sincere apologies for all the trouble that you haveexperienced in regards to thisI truly understand how frustrating this matteris to you and would like to assist in turning this experience into a morepositive one anyway that I canFor more questions or concerns, please feelfree to contact me through e-mail or via phone and I will be more then happy toassist youThank you so much for your time in regards to thisWarmest Regards, [redacted] *** [redacted] This case is closed[redacted]

Hello,Our Service Excellence team is contacting the customer and refunding the shiping. They are also offering a giftcard as an accommodation.Thank you. [redacted]

Hello,Our Service Excellence team is crediting the customer's card back the amount of the giftcard, $Thank you.*** *** *** *** ***

Hello,Our Service Excellence team will contact the customer and issue a creditThey also offered a giftcard for the inconvenience.Thank you.*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved.after you guys help me to solve the problem and contact them.they refund my money immediately,thanks so much for your guys helping.huge thanks!!!xoxoxoxoxoxo
Sincerely,
*** ***

Hello,I apologize for the delayThe bad weather has caused a delay in our warehouseThe GWP will go out todayYou should receive it by next week.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team has reached out to the customer and is putting the funds back to his *** account or to a giftcard, whatever he choosesThey also offered an accommodation giftcard as well.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team is contacting the customer and crediting her back.Thank you
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