Lord & Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I HAVE RETURNED THE MERCHANDISECREDIT MY ACCOUNT[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Our Service Excellence team has reached out to the customer and are refunding her for her order as well as offered a giftcard.This case is closed.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team will have the customer’s giftcard placed back to the credit card and will have the shipping charge credited back to her.Thank you.*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am supposed to receive a $L&D gift card from *** ***I provided my mailing addressShe requested a time to call me and I let her know when she could call me on 10/**/to discuss this incidentI never received a call from her or any further communication and haven't received the gift card yet either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,I have already been in contact with this customer regarding this issue when she sent a letter into us.I explained to her that our Return Validation department declined the suit because it was not in saleable conditionWe have the right to refuse any returns if we feel that they are not
returned back to us in unworn and unsaleable condition.This case is closed.Thank you.*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Our Service Excellence has reached out to the cutsomer and is refunding her for this order.They are sending her a $gift card as an accommodation.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team contacted the customer and is sending her the owed giftcard of $as well as a giftcard as compensation.This case is closed.*** *** *** *** ***

Hello,Our Service Excellence team will credit $back to the customer's credit cardThe $accommodation giftcard was already sent to the customer.Thank you.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received both my refund and the make-good gift card as of today
Sincerely,
*** ***

Hello,
Our Service Excellence team member contacted the customer and his merchandise should be shipped out tomorrow
This case is closed
Thank you
*** ***
*** *** *** ***

Hello,The return block was removed.This case is closed.Thank you

Hello,Our Service Excellence team has reached out to the customer and have given 25% off of his orderThey also credited him back for the ship fee.Thank you.*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I have returned the item exactly as received, and expect a full creditI am not responsible for any alleged damageI have been treated with incredible rudeness by Lord and Taylor staffMy family has shopped at Lord and Taylor for over years, and I am astounded at their callous treatment of a customerI would appreciate names of customer service personnel who could help me resolve this very distressing issue.I absloutely refuse to pay for merchandise which I have returned exactly as received
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have no spoke with anyone please call me at *** *** *** around in the afternoon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not have the sku number because items were shipped to Lord and Taylor, *** *** *** *** *** *** *** ***, via *** tracking number ***Tracking information confirms delivery on December **, I have been sending emails requesting to confirm delivery but no Associate at Lord and Taylor has confirmed it yetThank you for a professional response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Our Service Excellence team will have the customer refunded and offer her a giftcard for her troubles.Thank you.*** ***
*** *** *** ***

Hello,Our Service Excellence team contacted the customer and offered a giftcard as an accommodationThey also issued a credit back to their credit card.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team has contacted the customer with an apology and an offer of a $giftcard as an accommodationThey are looking into replacing her order and have it overnighted if possible.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team is contacting the customerThey were credited for the jacket.This case is closed.Thank you.*** ***
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